Role Overview
We are partnering with our client to hire an experienced Support Engineer to ensure the stability, performance, and availability of critical applications across production and non-production environments.
This role focuses on end-to-end application support, incident management, and operational reliability, supporting both legacy systems and a modern cloud transformation landscape.
Employment Type: 1-Year Contract
Key Responsibilities
- Monitor system performance to ensure optimal application operations and stability
- Manage and resolve incidents, problems, and service requests within SLA timelines
- Provide L1, L2, and L3 application support across business-critical systems
- Perform troubleshooting, diagnosis, and resolution of technical issues
- Conduct root cause analysis and contribute to problem management activities
- Carry out system maintenance activities and minor enhancements where required
- Ensure high system availability, reliability, and operational uptime
- Communicate incident status, risks, and progress updates to stakeholders clearly and timely
- Develop, maintain, and improve operational procedures and support documentation
- Ensure adherence to IT governance, security, and audit requirements
- Maintain accurate logs, reports, and operational records
Technology Landscape
You will be supporting systems within a transformation environment:
- Current Environment: Sybase databases, Java-based applications
- Target Environment: Microsoft Azure (GCC), Azure SQL, .NET-based applications
This role provides exposure to both legacy operations and modern cloud-based application support.
Required Skills & Experience
- Proven experience in application support or IT operations engineering
- Strong incident management and troubleshooting capabilities
- Good understanding of ITIL processes (Incident, Problem, Change Management)
- Familiarity with cloud platforms (preferably Microsoft Azure)
- Strong communication and stakeholder management skills
- Ability to work in fast-paced production support environments
Preferred Experience
- Experience supporting enterprise-scale or government systems
- Exposure to 24/7 operational or shift-based support environments
- Experience working with monitoring, logging, or alerting tools
- Experience managing vendors or third-party support teams
All information will be kept strictly confidential. Only shortlisted candidates will be contacted.
TALENT PULSE PTE. LTD.
EA License No: 25S2956
