The Technical Manager is responsible for all technical operational activities, managing the technical department as well as providing engineering & planning services for tender and support services to projects.

A summary of the responsibilities of this position are, and not limited to, as follows:

• Overall responsible for all permanent and temporary works design and design optimization by managing the appointed consultant to ensure that project is delivered within budget
• Responsible for handling client and consultant, coordinate with consultants, client and authorities for design matters and submission.
• Oversee the shop drawings submission and issuance, planning and control delivery of design schedule, monitoring the progress
• Coordinate and support the construction and other departments within the project to fulfil design requirement
• Resolve all technical queries and submit/raise Request for Approval / Information (RFA/I) to concern parties to clarify any ambiguous design details
• Review technical specifications and proposals submitted by Consultants / Subcontractors / Suppliers and produce procurement specifications
• Adherence to safety practices in the work place

Value Add of Position

• Excellent client facing with strong people orientation ability to build and develop positive relations
• Possess strong skill in developing and delivering effective communication to different audiences
• Able to lead and inspire high performance, to ensure project plans are implemented on a timely, efficient and effective basis

Qualifications and Education Requirements

• Education: Degree in Civil Engineering from a recognised university endorsed by PE Board or qualification acceptable to the Commissioner of Building Control
• Experience: Minimum 8 years of engineering experience in delivering large scale projects

Responsibilities

Technical Standards & Documentation

• Develop, maintain, and continuously improve the company’s standard detail drawings, BIM content libraries, and technical specifications;
• Review and validate technical drawings and BIM models to ensure consistency, accuracy, and compliance with project, authority, and regulatory requirements;
• Establish best practices for detailing standards and digital documentation workflows;

BIM, ISO & CORENET Compliance

• Develop, implement, and monitor documentation and BIM workflows in accordance with ISO standards, including ISO 19650, ISO 9001 etc;
• Support digital submission processes via CORENET (e-Submission, BIM submission where applicable), ensuring models meet authority requirements;
• Ensure all project teams adhere to BIM Execution Plans (BEP), naming conventions, classification systems, and data management protocols;
• Conduct periodic audits of BIM models and documentation to maintain compliance and quality;
• Organise and conduct site visits to projects construction sites for site learning;
• Provide feedback to improve detailing standards based on site observations and lessons learned;

Team Leadership & Mentorship

• Guide and mentor junior technical staff on drafting standards, BIM workflows, and submission requirements;
• Conduct internal training sessions to upskill team members in BIM tools, CORENET processes, and technical coordination;
• Support capability development within the team to enhance overall technical competency.

Requirements

• Diploma or Degree in Architecture, Architectural Technology, or a related field;
• Minimum 9 years of relevant experience in technical coordination, detailing, and BIM implementation;
• Strong knowledge of construction detailing, materials, and building systems;
• Proficiency in BIM and CAD software (e.g. Revit, Navisworks, AutoCAD);
• Familiarity with BIM standards and ISO-aligned workflows (especially ISO 19650);
• Hands-on experience with CORENET submissions and understanding of authority requirements (BCA, URA, SCDF);
• Good coordination, problem-solving, and communication skills;
• Experience managing multidisciplinary teams and complex projects is an advantage.

Job Description & Requirements

The Technical Manager is designated as the Design Manager of the LTA MRT project, in charge of design management of the project and managing the consultant and client’s expectation to deliver the project within budget.

A summary of the responsibilities of this position are, and not limited to, as follows:

• Overall responsible for all permanent and temporary works design and design optimization by managing the appointed consultant to ensure that project is delivered within budget.
• Responsible for handling client and consultant, coordinate with consultants, client and authorities for design matters and submission.
• Oversee the shop drawings submission and issuance, planning and control delivery of design schedule, monitoring the progress.
• Coordinate and support the construction and other departments within the project to fulfil design requirement.
• Resolve all technical queries and submit/raise Request for Approval / Information (RFA/I) to concern parties to clarify any ambiguous design details.
• Review technical specifications and proposals submitted by Consultants / Subcontractors / Suppliers and produce procurement specifications.
• Adherence to safety practices in the workplace

Skills & Requirements

• Education: Degree in Civil Engineering from a recognized university endorsed by PE Board or qualification acceptable to the Commissioner of Building Control
• Experience: Minimum 12 years of engineering experience in delivering projects with at least 8 years of experience in design of civil and infrastructure project
• Extensive experience within a construction environment demonstrating accountability and ability to meet commitments through key internal stakeholders, clients, and staff at all levels.
• Technical Competencies: Technical expertise and knowledge in Structural, Architectural Design
• Proven track record of managing teams and delivering projects from start to hand-over

Lead Technical Manager

• Working Days & Hours: Monday to Friday, 8.30am to 6pm. Willing to commit for work outside working hours, if required.
• Location: Tiong Bahru, Commonwealth, Redhill Office at Outram Road
• Salary Range: basic up to $7000; transport $750 (car) or $400 (motorbike) or by reimbursement basis; HP by reimbursement basis

Job Summary:

• The Lead Technical Manager will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards.

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Must be a team player.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implements guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Job Requirements:

• Minimum 6 years related experience
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Company Description

Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss.

Role Description

This is a full-time on-site role for Technology and Information Security Manager to oversee both hotel technology operations and corporate information security initiatives.

This role combines operational IT leadership with regional security governance and project management responsibilities. Focuses on supporting Paradox Singapore's technology infrastructure and day-to-day operations, while dedicated to corporate governance, information security, and enterprise-wide technology projects.

Responsibilities:

Property Cybersecurity & Data Defense

• Endpoint & Perimeter Security: Manage, monitor, and maintain 100% deployment coverage of Endpoint Detection and Response (EDR) agents across all local property workstations, front-desk pods, and back-office servers.
• Network Segmentation: Enforce and regularly audit the absolute logical isolation of guest networks (Guest Wi-Fi, In-room IPTV) from secure administrative and corporate data environments.
• Human Firewall Development: Design and execute localized scam-awareness briefings, phishing simulations, and mandatory cybersecurity onboarding training tailored specifically for high-risk frontline hotel staff.
• PDPA Compliance & Data Protection: Act as the on-site IT operational champion for the Singapore Personal Data Protection Act (PDPA). Ensure that the information collection, processing, storage, and disposal of PII strictly adhere to PDPA obligations.

Local IT Project Management & Execution

• Project Lifecycle Management: Lead the end-to-end delivery (initiation, scoping, procurement, implementation, and closeout) of local property-level technology upgrades, such as Opera Cloud POS, Document Management Systems (DMS) or PMS Integration refreshes.
• Change Control & User Acceptance Testing (UAT): Coordinate with local department heads to design UAT workflows and schedule maintenance windows, ensuring zero disruption to guest services and operational downtime during system cutovers.

Daily Operations & Systems Support

• Core Systems Escalation (L2): Act as the ultimate on-site escalation layer for critical hospitality hardware and software, including the Property Management System (PMS), POS platforms, and secure payment processing gateways.
• Business Continuity: Manage local IT operational expenditure (OPEX), verify the automated integrity of daily localized server and cloud backups, and maintain disaster recovery readiness

Enterprise Project Management & Architecture

• Tenant Unification & Consolidation: Serve as the Lead Regional Project Manager orchestrating the multi-phase consolidation of disparate property email domains and assets into a unified enterprise Microsoft 365 tenant environment.
• Identity Boundary Engineering: Design, build, and maintain a secure multi-site Active Directory forest architecture mapping out secure connections between regional property domains.
• Strategic Roadmap Delivery: Champion and execute infrastructure and security milestones aligned with the group’s overarching 5-year IT Strategic Roadmap.

Corporate Security Governance & Risk Management

• Vulnerability Orchestration: Manage group-wide enterprise network vulnerability scanning protocols. Schedule regular external and internal scans across all regional properties and hold local teams accountable to strict remediation timelines.
• Forcepoint DLP Administration & Oversight: Engineer, deploy, and manage the Forcepoint Data Loss Prevention (DLP) enterprise architecture across all regional property and corporate endpoints. Design and enforce centralized DLP rules, discovery policies, and data classification tags to monitor and prevent unauthorized exfiltration of sensitive guest and corporate data via email, web channels, USB, or cloud storage.
• Global PCI-DSS & PDPA Alignment: Point of contact for external security auditors. and reporting to demonstrate continuous, audit-ready compliance with global PCI-DSS standards and localized data privacy laws (such as Singapore's PDPA).
• Incident Response Playbooks: Standardize and update corporate Incident Response plans and business continuity guidelines. Logs from SIEM can be used to discover threats and incident consoles to triage, investigate, and mitigate potential internal data leaks or brand-level digital crises.
• Vendor Risk Management: Conduct rigorous security architecture reviews and data privacy assessments on all third-party APIs, hospitality booking engines, and enterprise software platforms before approving group-wide deployment.

Technical AI Safeguards & Governance

• Understand and lead Risk Governance & SaaS Management,
• Track data tier classifications, vendor SOC 2 compliance, and geographic data hosting locations.
• Establish and manage a centralized ERM (Enterprise Risk Management) SaaS registry and automated vetting workflow to catalog, risk-score, and govern all group-wide AI models, autonomous agents, and SaaS vendors before regional deployment.
• Established the policies used to build, monitor, and regulate AI models. Its goal is to ensure AI technologies remain safe, transparent, unbiased, and compliant with laws

Local Policy Localization & Operationalization

• Localized Policy Standards: Translate corporate IT blueprints into operational reality by authoring localized standard operating procedures (SOPs)

Corporate IT Policy Architecture & Global Governance

• Provide support to the Global Director, Information and Technology for policy review and audit compliance: the annual review and revision cycle of all corporate IT security policies, modifying standards based on shifting threat landscapes, emerging technologies (like Agentic AI), and global hospitality audit requirements (PCI-DSS)

Additional Responsibilities

• Undertake projects and assignments as directed by Corporate Management

Our client is MNC in Environmental Services sector. Due to business needs, they are now recruiting a Technical Manager to be part of their Team for ongoing transformation projects. They are located in the Central - easily accessible.

Key Responsibilities for Technical Manager:

Technical Expertise & Troubleshooting

• Subject matter expert in chiller plants, pumps, cooling towers, air handling units, automation & control systems, and ACMV systems.
• Carry out detailed on-site measurement and verification using industry-standard instruments:
• Water-side tools: ultrasonic flow meters, differential pressure gauges, and temperature sensors
• Air-side tools: anemometers, temperature and humidity measuring devices
• Chiller performance tools: refrigerant pressure gauges (manometers)
• Develop Functional Design Specifications (FDS) for chiller plant optimisation and performance improvement strategies.

Stakeholder & Contractor Coordination

• Coordinate with project teams, subcontractors, and vendors for chiller plant enhancement and performance optimisation works.
• Engage with clients to provide technical consultation, progress updates, and system improvement recommendations.

Commissioning & Performance Optimisation

• Lead commissioning, testing, and fine-tuning of chiller plants, AHUs, and ACMV systems to achieve or exceed performance targets.
• Drive energy optimisation initiatives at project completion, ensuring systems achieve or surpass design COP (kW/RT) requirements.

System Design Review & Optimisation

• Review HVAC design documentation, including schematics, layouts, and control sequences, to identify performance gaps and constructability risks.
• Propose design improvements to enhance efficiency, reduce lifecycle cost, improve maintainability, and ensure system compatibility.

Requirements:

• Diploma/Degree in Mechanical/Electrical Engineering, or equivalent.
• Singapore Certified Energy Manager (SCEM) or Energy Efficiency Opportunities Assessor (EEO Assessor) is Bonus
• Minimum 7 years of strong technical experience in HVAC area
• Willing to support on weekend when required

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R25157233 (Loh Pooi Keng)

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Maintain and enhance IT policies, processes and controls to ensure regulatory compliance and effective risk management.
• Lead end-to-end IT audits and regulatory inspections, including response coordination and remediation tracking.
• Assess control gaps against MAS guidelines and monitor corrective actions with stakeholders.
• Provide guidance on IT risk matters and update management on audit and regulatory developments.

Requirements:

• At least 5 years of experience in IT governance, audit, technology risk or IT compliance.
• Strong understanding of MAS TRM and relevant IT governance frameworks (e.g. NIST, ISO 27001).
• Experience in managing IT audits and engaging regulators such as the Monetary Authority of Singapore.

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

Our client is a prominent data center and ICT services provider based in Singapore. It specializes in offering secure, scalable, and high-performance infrastructure solutions to enterprises, financial institutions, and government agencies.

Job Scope:

• Support Engineers and Senior Engineers in performing maintenance and operational tasks as required.
• Respond to system alarms or faults, analyze patterns, and assist in implementing appropriate corrective measures.
• Monitor and investigate alerts from the Building Management System (BMS) and Environmental Monitoring System (EMS)
• Provide updates on unresolved issues, respond to emergencies, and be available for standby duties.
• Contribute to data center projects and additional or alteration works, including construction activities, equipment installations, and coordination with external contractors to ensure compliance with operational standards and project timelines.
• Assist in both scheduled and emergency maintenance events, and support efforts related to accreditation and certification processes.

Requirements:

• Degree in Electrical/Mechanical Engineering or equivalent
• No experience needed (Training provided)
• Able to commit to 12 hours rotating shift duty

Working Location: Bedok/Woodlands

Salary: Up to $3,800 + AWS + Variable bonus

To apply, kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

• Coordinate delivery and transfer of equipment with internal teams to meet operational timelines
• Assist in delivery and setup of machines and parts when required
• Maintain accurate records of equipment movement and tracking
• Perform basic housekeeping and ensure equipment is clean and ready for use
• Unbox, inspect, and set up equipment, including basic system configuration and documentation
• Support installation and ensure machines are operational before deployment
• Perform basic repairs and troubleshoot technical issues
• Respond to breakdowns and provide on-site maintenance support
• Work closely with internal teams to ensure smooth operations
• Perform other duties as assigned

Requirements:

• Diploma or NITEC in Electrical, Electronic, Mechanical Engineering, or related field
• Valid Singapore Class 3 Driving Licence
• Experience in equipment handling, delivery, or basic maintenance is an advantage
• Strong troubleshooting and problem-solving skills

Interested candidates are invited to email your resume to:

jen.ooi@recruitexpress.com.sg
Jenalyn Ooi Huai Sian (R1765551)
Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Lead Technical Manager

• Working Days & Hours: Monday to Friday, 8.30am to 6pm. Willing to commit for work outside working hours, if required.
• Location: Tiong Bahru, Commonwealth, Redhill Office at Outram Road
• Salary Range: basic up to $7000; transport $750 (car) or $400 (motorbike) or by reimbursement basis; HP by reimbursement basis

Job Summary:

• The Lead Technical Manager will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards.

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Must be a team player.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implements guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Job Requirements:

• Minimum 6 years related experience
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

COMPANY OVERVIEW 

Established in 2010, Vinova is a passion-driven and award-winning development company for mobile, web, and enterprise applications. Our clients span the globe and cover a wide range of projects including IoT, blockchain, banking, fintech, networking, and ecommerce. Vinova earns respect from customers by being committed to quality, flexibility, and speed. We strive to build great products by working with passion, working closely with our customers, and through open but disciplined collaboration. You will be working in an encouraging and challenging environment, taking advantage of the latest technology to develop excellent mobile apps for clients. You will be engaging clients in both on-site and off-site support.  

Interested to join our all-star team? Submit your application to us now! Tell us why you want to work with us and why you think you’d be a good candidate. We are looking forward to hearing from you! 

ROLE OVERVIEW 

We are looking for a high-caliber Technical Delivery Manager to lead large-scale digital transformation projects. The ideal candidate is a "Hands-on Leader" who possesses a deep technical foundation across the entire Software Development Life Cycle (SDLC) and excels in strategic Presales. You will be responsible for ensuring technical excellence, managing cross-border teams, and acting as the bridge between business requirements and successful technical execution. 

KEY RESPONSIBILITIES 

A. Presales & Technical Consulting 

• Bid Management: Lead technical responses for strategic RFPs, RFIs, and ITQs, ensuring all business and technical requirements are thoroughly addressed. 

• Solutioning & Estimation: Develop detailed Fixed-Price Work Breakdown Structures (WBS) and high-level project roadmaps. 

• Resource Planning: Build comprehensive Staffing Plans, identifying key roles and optimizing resource allocation for bid competitiveness. 

• Financial Strategy: Collaborate with stakeholders to define solution costing, pricing strategies, and "Win-Themes" for high-value tenders. 

B. Technical Governance & Architectural Oversight 

• Architectural Reviewer & Governor: Serve as the final technical authority to review and validate system designs and architectures, ensuring alignment with C4 Model (Context, Container, Component, Code) standards. 

• Infrastructure Oversight: Provide strategic guidance and technical validation for complex infrastructure designs, such as active-active hot-standby topologies and multi-country API gateways. 

• Migration Steering: Oversee the migration of legacy on-premises monoliths to modern microservices architectures, ensuring cloud-native best practices are followed. 

• SDLC Quality Gates: Act as a subject matter expert to enforce technical excellence. Establish and lead Quality Gates to maintain rigorous standards for system scalability, reliability, and security (DevSecOps). 

• Problem Solving: Leverage a deep technical foundation to provide hands-on resolution for critical technical roadblocks when escalated. 

C. Project & Delivery Management 

• Methodology Mastery: Execute projects using Agile/Scrum, Waterfall, or Hybrid models, ensuring Quality, Cost, and Delivery (QCD) targets are met. 

• Risk & Governance: Maintain project Risk Registers and lead mitigation strategies for complex cloud migrations (Azure GCC 2.0, AWS). 

• Cross-border Leadership: Manage and mentor high-performing teams (30-50 engineers) across multiple locations (e.g., Singapore and Vietnam). 

• Stakeholder Management: Act as the primary technical point of contact for C-level executives and government agency liaisons. 

TECHNICAL EXPERTISE 

• Cloud & Infrastructure: Hands-on experience with Microsoft Azure (GCC 2.0, APIM, SQL MI, Cosmos DB) and AWS. 

• Full-Stack Oversight: Proficiency in reviewing and guiding development in .NET Core, Node.js, Java, and ReactJS. 

• Database & Data: Expertise in MS SQL Server, PostgreSQL, and NoSQL databases, experience with real-time data pipelines using Redis. 

• DevSecOps: Deep understanding of CI/CD pipelines (SHIP-HATS, Jenkins) and security tools (SonarQube, Fortify, NexusIQ, VAPT). 

JOB REQUIREMENTS 

• Experience: Minimum 11 years in the IT industry, with at least 7 years in leadership roles (Delivery Manager, Solution Architect, or Senior TPM). 

• Track Record: Proven experience managing projects with a Total Contract Value (TCV) of $1M - $5M+. 

• Standards: Familiarity with regulated environment standards such as Singapore Government and IM8 is highly preferred. 

• Skills: Exceptional analytical skills for WBS creation, strong proficiency in English for international client engagement and proposal writing. 

Lead Technical Manager (Security Systems)

Lead and manage the delivery of security system service, maintenance, and technical operations by overseeing a team of Technical Officers responsible for CCTV, Access Control Systems (ACS), Intrusion Detection Systems (IDS), and related security technologies. This role is ideal for experienced engineering leaders who enjoy managing technical teams, driving customer satisfaction, and ensuring operational excellence across service and maintenance projects.

About the Company

The organization is a well-established provider of integrated security and electronic protection solutions, delivering installation, maintenance, monitoring, and technical support services across commercial, industrial, and critical infrastructure sectors. With a strong commitment to service quality and customer satisfaction, the company supports clients with reliable and scalable security solutions.

About the Role

The Singapore team is seeking a Lead Technical Manager to oversee service operations, maintenance delivery, and technical team performance for electronic security systems. You will be responsible for managing service workflows, client relationships, resource planning, team leadership, and ensuring all maintenance commitments are delivered efficiently and professionally.

This role is well-suited for someone who enjoys leading technical teams, managing customer expectations, driving operational improvements, and supporting the long-term success of security system deployments.

What's in it for You

- Lead a team of technical professionals supporting security system operations

- Manage client relationships and service delivery for key accounts

- Gain exposure to large-scale integrated security and building technology environments

- Drive operational improvements and service excellence initiatives

- Develop leadership and strategic planning capabilities

- Play a key role in customer satisfaction and business growth

- Work closely with management on team development and operational strategy

What You'll Be Doing

- Lead and oversee the entire service and maintenance workflow for security systems including CCTV, ACS, IDS, and related technologies

- Manage and supervise a team of Technical Officers to ensure efficient service delivery and performance

- Act as the primary point of contact for clients on all service and maintenance-related matters

- Develop service plans, allocate resources, define skill requirements, and monitor project milestones

- Coordinate day-to-day client interactions and manage customer expectations effectively

- Ensure maintenance commitments are delivered on time and in accordance with contractual requirements

- Handle customer concerns, escalations, and complaints professionally

- Identify opportunities to improve operational processes, methodologies, and technical capabilities

- Maintain and enhance documentation of infrastructure components, service procedures, and operational processes

- Build and strengthen relationships with existing and prospective customers

- Provide technical leadership, guidance, and support to team members

- Establish performance targets, implement operational guidelines, and support team development initiatives

- Participate in performance reviews, training programs, and career development planning

- Collaborate with internal stakeholders to drive service excellence and customer satisfaction

Security Systems & Service Operations (Preferred)

- Experience managing service and maintenance operations for CCTV, Access Control, Intrusion Detection, or integrated security systems

- Strong understanding of security system operations, troubleshooting, and technical support processes

- Experience managing customer-facing service teams and handling escalations

- Familiarity with service planning, resource allocation, and operational performance tracking

- Exposure to integrated building technologies and security infrastructure

What We're Looking For

- Diploma or Degree in Electrical Engineering, Mechanical Engineering, Computer Science, or related discipline

- Minimum 6 years of relevant experience with a proven track record of technical and operational leadership

- Strong leadership, team management, and organizational capabilities

- Excellent communication, coordination, and stakeholder management skills

- Ability to manage multiple projects, priorities, and client requirements simultaneously

- Strong problem-solving mindset with a proactive and customer-focused approach

- Ability to work effectively across technical and non-technical functions

- Team-oriented individual with strong initiative and ownership

Preferred (Added Advantage)

- Experience within the security systems, CCTV, access control, or electronic security industry

- Exposure to service management, maintenance contracts, and customer support operations

- Knowledge of integrated security technologies and system lifecycle management

- Experience driving process improvements and team development initiatives

- Strong client relationship management and business development exposure

Job Description

About us 

Dyson is a global technology company with a simple mission: solve problems others ignore. We pioneer radically better technologies across categories—from intelligent vacuums and haircare to connected purifiers and emerging product innovations. As Dyson products become increasingly intelligent, connected and insightdriven, our digital and data capabilities enable us to deliver exceptional owner experiences, discover critical enterprise insights, and unlock new opportunities throughout the product lifecycle. 

About the role 

As a Data Product Manager in Singapore, you will play a pivotal role as part of shaping Dyson's next-generation digital initiatives that put our customers at the centre, provide functional insights to the business, and foster innovation across all touchpoints. 

Working closely with Digital Transformation Managers and App/IT delivery teams, you will: 

• Own the data and tracking requirements for Dyson’s IoT-connected products. 

• Contribute to Dyson’s digital vision and transformation roadmap.  

• Create and define Data Product requirements. Manage Data Product feasibility across product development milestones and reviews.  

• Ensure cross-team alignment on tasks across multiple backlogs (e.g. App, Cloud, Embedded Software, Enterprise IT, etc).

• Manage expectations of Data Product delivery with senior Dyson stakeholders. 

• Work to Lean and Agile practices, supporting teams as we look to improve flow. Provide concise reporting and communication of the data roadmap, planning and delivery. 

About you 

• Experience in data product management, DA/BI and software development, including working knowledge of data/analytics technologies. Natural tendency to think Data first. 

• Outstanding interpersonal communication skills and comfortable with a high change environment. Excellent personal organisation, with proven ability to take requirements, generate a plan, and execute against it. 

• Experience working in a multi-disciplinary team on challenging project outcomes.  

• Strong commercial awareness and knowledge of the objectives of different business functions - what their respective roles are, and how they typically relate. 

• Ability to influence others and communicate the impact at senior levels. Comfortable in engaging with multiple stakeholders (technical and non-technical)  

Benefits

Dyson monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.

Software Development Engineering / Manager

Responsible for both technical leadership and team management to ensure software systems are delivered effectively.

Job Scope

System Design & Architecture

• Define overall system structure(database, backend, frontend, integrations)

• Ensure scalability, security, and performance

• Choose tech stack (e.g., PostgreSQL,APIs, cloud hosting)

• Review and approve technical designs

Development Oversight

• Lead the development team(developers, UI/UX, QA)

• Break down requirements into tasks

• Review code quality and enforce standards

• Ensure timelines are met

( ensure the whole system is built correctly )

Project Management

• Track progress and resolve delays

• Communicate updates to stakeholders

Quality Assurance & Testing

• Ensure system is tested before launch

• Define testing process:

• User testing

• Performance testing

• Bug tracking

Security & Compliance

• Ensure data security (important for HR records)

• Manage access control (roles: contractor, supervisor, approver)

• Ensure backup & recovery systems

We are seeking a highly skilled IT Audit Director to lead and develop our IT audit and technology risk practice. The role oversees client engagements while supporting revenue growth, profitability, and business expansion.

Candidates with slightly less experience may be considered for a Manager-level role, focusing on leading IT audits and contributing to technology risk advisory services.

As IT Audit Director, you will provide strategic advisory services to clients on IT governance, cybersecurity, data protection, and regulatory compliance, while building a strong team and enhancing the firm’s market presence.

Roles and Responsibilities:

• Develop and implement a risk-based IT audit plan aligned with client and firm objectives.

• Lead and oversee client engagements across IT general controls (ITGC), application controls, cybersecurity, data privacy, business continuity and disaster recovery, and IT governance including vendor management.

• Provide practical, value-added recommendations to improve clients’ risk management and internal control environments.

• Review engagement deliverables to ensure quality, consistency, and compliance with professional standards and regulatory requirements (e.g., SOX, GDPR, ISO 27001, MAS TRM).

• Build and maintain strong client relationships to support retention and identify new business opportunities.

• Contribute to proposal preparation, presentations, and business development initiatives.

• Monitor engagement budgets, timelines, and team utilization to ensure effective delivery and profitability.

• Lead, mentor, and develop managers and team members to enhance technical and leadership capabilities.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• 8–12+ years of experience in IT audit, technology risk, or advisory services, including leadership experience.

• Candidates with 5–7 years of relevant experience may be considered for a Manager-level role.

• Demonstrated experience managing client engagements and contributing to revenue growth.

• Professional certifications such as CISA, CISM, CISSP, CIA, or equivalent.

• Strong knowledge of IT governance and risk frameworks (e.g., COBIT, NIST, ISO 27001).

• Strong analytical, communication, stakeholder management, and project management skills.

If you are ready to join a dynamic team and help businesses succeed while growing your own career, we want to hear from you. Apply now and take the next step in your professional journey with FKT!

Please do NOT include NRIC/FIN or any national identifiers, Photo, DOB, Age and Spouse/Family Information in your CV/Resume and we reserve the right to reject any application that contains the above.  For more details, please refer to our website, www.fookontan.com/careers for our Data Protection Notice for Job Applicants.

We regret to inform that only short-listed candidates will be notified.