Executive Hospitality & Workplace Experience
The Executive is responsible for delivering a world-class, end-to-end hospitality and workplace experience for C-Suite executives, high-net-worth individuals, ambassadors, diplomats, and Business Units (BUs). This role oversees premium conference suite operations, visitor experience, concierge services, vendor management, event coordination, and high-touch service delivery.
The position requires a polished and discreet professional with impeccable judgement, exceptional service standards, and the ability to work confidently with senior stakeholders — including the CEO Office, Board of Directors’ Personal Assistants (PAs), and high-profile guests.
Confidentiality, operational excellence, and proactive leadership are essential to success in this role.
1. Site Operations
Strategize and oversee the seamless end-to-end operationalization of the Executive Conference Suites, maintaining a premium hospitality environment.
Create a warm, professional, and elevated experience for C-Suite executives, VVIPs, and high-profile guests.
Host and accompany VVIP visitors — including ambassadors and high-net-worth individuals— with the utmost discretion and confidentiality.
Manage accurate and real-time information for all VVIP and visitor activities.
Maintain close coordination with the CEO Office and Board PAs to ensure checklists and meeting preparations are completed for executive and board-level engagements.
Keep all SOPs, playbooks, service standards, and operational checklists updated at all times.
Manage vendor relationships for crockery, scenting, coffee/tea, white goods, refreshments, consumables, and hospitality-related supplies.
Oversee all whitegoods (fridges, warmers, microwaves, etc.) on the executive floor; raise timely service requests for faults or irregularities.
Support special events in the space and manage Servers responsible for F&B delivery to VVIPs and executives.
Ensure operational coverage by coordinating backfills when team members are on leave or unavailable.
Handle procurement of operational items (e.g., stationery, scenting refills, crockery, consumables) and process invoices accurately.
Maintain documented approvals for all restocking and inventory processes for both the Executive Suites and Level 6 CEO Office.
2. Customer Service Excellence
Provide authentic, polished, and timely hospitality to C-Suite executives, ambassadors, and VVIP guests.
Uphold strict confidentiality and discretion in all interactions with high-profile individuals.
Train and guide hospitality team members to represent the organisation at a luxury service standard.
Maintain grooming and appearance guidelines aligned with brand expectations.
Act as liaison between BUs and catering vendors for meeting refreshments.
Professionally plate, warm, present, and serve catering items to ensure a refined dining and meeting experience.
Oversee room clearing, cleaning, reset, and preparation after each meeting.
3. Visitor Management
Deliver seamless, secure, and discreet registration services for C-Suite and VVIP guests.
Prepare personalised packs and amenities for VVIP visitors.
Manage F&B requirements for all conferences and meetings, coordinating with Servers
Ensure compliance with security protocols via accurate use of the Visitor Management System(VMS).
Monitor visitor movement to uphold executive floor safety and confidentiality.
Implement emergency response plans for guest and staff safety.
4. Concierge Services
Act as the primary liaison for concierge-related requests with local expertise and event-appropriate recommendations.
Manage transportation arrangements for high-profile visitors, executives, and employees with precision and discretion.
5. Conference& Meeting Room Management
Guide clients in optimizing meeting room bookings and utilization.
Ensure fast room turnaround to maintain operational efficiency and guest satisfaction.
Assist in planning community and workplace events that enhance employee engagement and culture.
Work closely with the Events Coordinator to support MOU signings, corporate ceremonies, and other executive-level events.
6. Analytics, Reporting & Administration
Tabulate and prepare monthly operational data using Microsoft Power BI for presentations to clients and senior stakeholders.
Maintain accurate logs, usage records, and operational documentation.
Send monthly trackers to the Finance team to verify and reconcile all client chargebacks for purchases, consumables, and services.
Support ad-hoc operational tasks, events, and client requests promptly and professionally.
7. Space Experience & Seasonal Enhancements
Propose and implement festive decorations, seasonal concepts, and space enhancements that elevate the overall executive experience.
Curate visually engaging and experiential setups that reflect organizational culture and professionalism.
Experience
5-years’experience in Hospitality/ F&B or Tourism sector or related professional area. (Must have experience in airlines and hotel industry)
Managed high profile management team (e.g., C-suite & VVIPS)
Prior experience to manage meeting room services is a plus
Diploma from an accredited institute
