Total 872 procurement manager job vacancies in F&B / Tourism / Hospitality category in Indonesia

We are seeking a dynamic and empathetic People & Culture Manager to join our team in Gelang Patah, Malaysia. In this pivotal role, you will be instrumental in building and nurturing a positive workplace culture while driving strategic people initiatives that support our organizational goals. You will partner with department leaders to foster an inclusive, engaging environment where colleagues thrive and contribute their best work. This position offers the opportunity to make a meaningful impact on our organization's success through innovative people practices and authentic leadership.

• Partner with department leaders to align People & Culture initiatives with business objectives, providing strategic guidance on organizational design, workforce planning, and talent development
• Lead full-cycle recruitment efforts for critical roles, ensuring alignment with organizational values and service standards; mentor junior team members on recruitment best practices
• Manage employee relations matters with fairness, consistency, and confidentiality; investigate concerns, resolve conflicts, and provide recommendations to leadership
• Drive performance management processes including goal setting, performance reviews, and development planning; support identification of high-potential talent and succession planning opportunities
• Foster a culture of trust, respect, and open communication by implementing and monitoring engagement initiatives that enhance retention, morale, and colleague satisfaction
• Oversee benefits administration and colleague education, ensuring understanding and engagement across the organization
• Ensure compliance with all applicable labor laws, regulations, and company policies; maintain accuracy and integrity of HR systems, reporting, and personnel records
• Analyze key HR metrics such as turnover, absenteeism, and engagement; provide actionable insights and recommendations to leadership
• Identify opportunities for process improvement and implement scalable, efficient solutions that enhance operational excellence
• Coach and support leaders on performance management, employee relations, and leadership effectiveness; champion a culture of continuous feedback and growth
• Support training and development initiatives that strengthen leadership capability and colleague experience across all levels

• Maintain a portfolio of select CRESS offtaker relationships (C&I corporates, GLCs, data centres, industrials) on a KAM basis — regular touchpoints, relationship health tracking, and demand signal monitoring.

• Build and maintain a live account brief for each managed relationship covering key contacts, current energy demand, RE commitments, pipeline status, and next actions.
• Identify and flag emerging project opportunities from managed accounts to the project development team and the BD team for action.
• Coordinate with BD on offtaker pipeline intelligence ensuring commercial signals from KAM relationships flow into the CRESS origination pipeline.
• Support the commercial structuring of CRESS project agreements in coordination with the BD team and legal counsel — providing market intelligence on pricing benchmarks, term preferences, and offtaker expectations.
• Track CRESS policy developments, tariff updates, and scheme amendments briefing the project development team on commercial implications.
• Prepare commercial summaries and offtaker profiles for investment committee submissions and financial close packages
• Track the data centre and hyperscaler segment as a priority CRESS growth channel monitoring announcements, capacity requirements, and sustainability commitments.
• Develop and maintain relationships with sustainability and procurement contacts at key data centre operators in Malaysia.
• Brief the project development team and Director on data centre pipeline intelligence quarterly.
• Submit weekly KAM status updates covering account health, new opportunities surfaced, and upcoming actions.
• Contribute to the monthly CRESS pipeline report with commercial intelligence and offtaker demand updates.

• 2–3 years in commercial development, energy sales, corporate RE partnerships, or account management ideally in the RE or energy sector.
• Experience managing B2B relationships with C-suite or procurement contacts.
• Familiarity with Malaysian corporate RE landscape CRESS, NEM, ESG commitments is a strong advantage.
• Commercially astute understands RE pricing, PPA structures, and corporate energy procurement motivations.
• Strong relationship management builds trust with senior corporate contacts.
• Analytical, able to maintain structured account briefs and identify patterns in demand signals.
• Collaborative, works fluidly between the technical CRESS team and the commercial BD function

Do you have a knack for orchestrating seamless Food & Beverage Operations, ensuring both the front and back of house are finely tuned?

We are currently seeking a Food & Beverage Manager to join our vibrant team.  At Radisson Hotel Group we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.  We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

As the Food & Beverage Manager, you bring a heightened level of expertise, a results-driven approach, and a genuine passion for elevating the dining experience to our dynamic F&B Team.

• Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels.
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries.
• Delivers plans and objectives where food & beverage initiatives & hotel targets are achieved.
• Manages the food & beverage team fostering a culture of growth, development and performance within the department.
• Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Builds and maintains effective working relationships with all key stakeholders.

• Delivers effective programmes that advance service standards, profitability and cost control.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

We are seeking a high calibre individual to join the Transformation and Program Management office of the CEO that is responsible for driving org wide cross functional transformation programs across operating model redesign, process optimization, strategic partnership launches and post-merger integration. This role partners closely with senior leadership to translate strategic priorities into executable transformation programs that deliver measurable business impact - improved efficiency, scalability and organisational effectiveness.

In addition, the role will also entail partnering with tech leadership to ideate planning, prioritising and tracking of select product priorities.

Key Responsibilities:

• Leads end-to-end cross functional transformation programs.
• Define overall project goals and deliverables, outline tech program roadmap, milestones, value targets and success metrics 
• Identify and mitigate risks, drive a structured planning and monitoring rhythm, ensuring timely execution of projects 
• Drive prioritization process across business,  product, development and respective functions
• Establish governance structure and reporting cadence for executive and board visibility 
• Drive stakeholder alignment, accountability across business, technology and operations teams  and influence cross-functional decisions.
• Act as thought partner to senior leadership

• The ideal candidate combines structured strategy thinking with hands - on execution capability and thrives in complex, fast moving environment

• Bachelor’s / Master’s degree. MBA is preferred
• 5-8 years + experience (management consulting,deals advisory, in house corporate strategy), 10-12 years of experience, including high-level strategic oversight for Deputy Director role. Experience in fintech, payments is a plus
• For Deputy Director role, proven experience managing large cross functional initiatives across Product, Tech, Ops, Finance & Commercial teams will be required 
• Experience in structured PMO environments with governance, reporting and steering committees
• Exposure to transformation, operating model change, post merger integration is a strong advantage
• Strong analytical, problem-solving and stakeholder management skills.
• Strong interpersonal communication skills to be able to articulate problems and obtain buy in from stakeholder teams 
• Comfortable in complex, dynamic environments and capable of independent delivery

At 2C2P, interested candidates are invited to submit a comprehensive resume with current and expected salary via this job advertisement. Please note that only shortlisted candidates will be contacted.

Please consult our Candidate Privacy Notice to learn more about how we collect, use, transfer, and disclose candidates’ information: https://2c2p.com/candidate-privacy-notice

By submitting your resume and information, you acknowledge and consent to the processing of your personal data in accordance with our Candidate Privacy Notice, including receiving communications from 2C2P via email or other electronic messaging.

Treasury Function

• Manage daily cash positioning, weekly cash flow forecasting and liquidity planning for legal entities in Asia.
• Oversee payment processing, bank transfers and account funding.
• Supervise bank reconciliations to be done by sub-regions.  Prepare treasury reports on cash position and liquidity for management review
• Improve treasury processes, controls, systems and automation where possible.
• Maintain relationships with banks, optimize bank accounts and be a single point of contact for Group Treasury.

Tax Management

• Lead regional tax compliance including corporate tax filings, drive GST/VAT filings and manage transfer pricing related documentation across Asia countries.
• Manage tax audits and establish relationships with external advisors/regulators.
• Monitor tax legislation changes, provide advisory to business units and effective tax rate planning.
• Single point of contact/tax advisor for regional controllers in Asia and for the Group tax department.

About the Role

We are looking for a proactive and detail oriented Commercial & Procurement Executive to support project commercial operations across tendering, procurement coordination, subcontractor administration, cost control, and commercial reporting.

This role is suitable for candidates with relevant experience in commercial support, procurement, contracts, or construction administration within engineering, infrastructure, or project based environments. The successful candidate will work closely with project teams and management to ensure accurate commercial reporting, proper documentation control, and smooth commercial execution across projects.

The position offers the opportunity to gain hands on exposure to commercial and procurement functions in major engineering and infrastructure projects, while supporting day to day project delivery and internal coordination.

Key Responsibilities

1. Commercial Support & Cost Control

• Assist in cash flow forecasting, cost control, and project revenue tracking across ongoing projects.
• Support progress claims, variation orders, and measurement and valuation in accordance with contract terms and project requirements.
• Maintain budget versus actual tracking, cost records, variation registers, and supporting commercial data.
• Prepare and support monthly commercial reports for management and headquarters.
• Assist in monitoring project commercial performance and highlight cost related issues or discrepancies where required.

2. Procurement Coordination & Subcontractor Administration

• Coordinate requests for quotations, bid comparisons, negotiations, and purchase recommendations in support of project procurement activities.
• Review subcontractor and supplier progress claims, payment records, and performance related documentation.
• Assist in the preparation, organisation, and follow up of contracts, quotations, purchase related documents, and procurement records.
• Support subcontractor administration matters to ensure proper documentation, timely follow up, and commercial compliance.

3. Tender Support & Commercial Documentation

• Support tender submissions, including bill of quantities checks, commercial clarifications, and compilation of supporting documents.
• Assist in the preparation and organisation of tender related commercial information and documentation for submission.
• Maintain proper commercial documentation and filing for tenders, procurement matters, project cost records, and contractual correspondence.
• Ensure records are accurate, traceable, and properly maintained for internal reference and audit purposes.

4. Coordination & Administrative Support

• Work closely with project teams, internal departments, and management to support commercial and procurement related coordination.
• Provide administrative support for project commercial operations and assist in ensuring timely submission and follow up of required documents.
• Support ad hoc commercial, procurement, and reporting duties assigned by management.
• Assist in improving document control, reporting consistency, and internal coordination across project commercial activities.

Requirements

• Diploma or Degree in Business, Finance, Quantity Surveying, Engineering, or related disciplines.
• Relevant experience in commercial, contracts, procurement, quantity surveying, or construction administration will be preferred.
• Good knowledge of progress claims, variation orders, cost control, subcontractor administration, and procurement coordination.
• Strong numerical, analytical, and documentation skills.
• Proficient in Microsoft Excel, Word, and general commercial documentation tools.
• Able to work independently and manage multiple tasks in a fast paced project environment.
• Good command of English and Chinese, both spoken and written, in order to liaise with headquarters and external parties.
• Good communication, coordination, and follow up skills.

Preferred Experience

• Experience in engineering, construction, infrastructure, rail, M&E, or project based environments will be an advantage.
• Exposure to tender support, procurement administration, cost tracking, or subcontractor coordination will be beneficial.
• Familiarity with commercial reporting, variation records, and project documentation processes will be an advantage.
• Experience in supporting project teams on both commercial and procurement matters will be preferred.

What We Are Looking For
We are looking for a responsible and organised candidate who is comfortable working with figures, documentation, and project coordination matters. The ideal candidate should be able to support both commercial and procurement functions, manage multiple tasks accurately, and work closely with internal and external parties to ensure smooth project operations.

What We Offer

• Competitive salary commensurate with experience.
• Exposure to major engineering and infrastructure projects.
• Career development in commercial, procurement, and contract administration functions.
• Professional and supportive working environment.

About Us
China Railway Electrification Engineering Group Co., Ltd. (Singapore Branch) is a subsidiary of China Railway Group Limited, a Fortune Global 500 company.

Established in 2018, the Singapore Branch focuses on electrical and power engineering works for major metro and infrastructure projects across the region.

With a proud heritage dating back to 1958, when CREEG constructed China’s first ever electrified railway, the Group has grown into a comprehensive “10 in 1” enterprise spanning engineering construction, design, research and development, industrial manufacturing, testing, supervision, logistics, operation and maintenance, real estate, and investment.

We are committed to delivering projects that meet the highest international standards in safety, quality, and innovation.

The Hotel Manager is responsible for overseeing the day-to-day operations of the hotel and ensuring all departments operate efficiently, profitably, and in line with brand standards. This role supports the General Manager in driving operational excellence, guest satisfaction, financial performance, talent development, and strategic execution.

The Hotel Manager acts as the key operational leader of the property, ensuring a seamless guest experience while maximizing revenue opportunities and maintaining service excellence consistent with Accor and Pullman brand expectations.

1. Operational Leadership

• Oversee daily hotel operations across Rooms Division, Food & Beverage, Culinary, Engineering, Security, and other operating departments.
• Ensure all departments deliver service standards aligned with Pullman brand expectations.
• Drive operational efficiency, service consistency, and interdepartmental collaboration.
• Conduct regular operational meetings, briefings, and daily walkabouts.
• Ensure smooth handling of VIP arrivals, group movements, events, and peak occupancy periods.

2. Guest Experience & Brand Standards

• Champion guest satisfaction and service excellence across all touchpoints.
• Monitor guest feedback, online reputation scores, and quality audits.
• Resolve escalated guest complaints promptly and professionally.
• Maintain brand standards, presentation, cleanliness, ambiance, and service culture throughout the hotel.

3. Financial Performance

• Support preparation and execution of annual budgets, forecasts, and business plans.
• Drive revenue growth through rooms, F&B, meetings, events, and ancillary income streams.
• Control departmental costs, labor productivity, and operating expenses.
• Monitor key performance indicators such as ADR, RevPAR, GOP, payroll ratio, and departmental profitability.

4. People Leadership

• Lead, coach, and develop Heads of Department and management teams.
• Build a high-performance culture focused on accountability and engagement.
• Support talent succession planning, learning initiatives, and internal promotions.
• Ensure compliance with labor laws, company policies, and employee relations practices.

5. Sales, Marketing & Commercial Support

• Collaborate with Sales & Marketing teams to maximize occupancy, events, and market share.
• Support key client relationships, government, corporate, and travel trade partnerships.
• Participate in revenue strategy meetings and promotional initiatives.

6. Safety, Compliance & Risk Management

• Ensure full compliance with health, safety, hygiene, fire life safety, and statutory requirements.
• Oversee crisis management readiness, emergency procedures, and security standards.
• Ensure hotel licenses, audits, and certifications remain current.

7. Community & Ownership Relations

• Represent the hotel professionally with guests, business partners, authorities, and the local community.
• Support ownership objectives and management company performance expectations.

The Restaurant Manager is responsible for overseeing the daily operations of the restaurant, ensuring high standards of food quality, customer service, and operational efficiency. This role involves managing staff, controlling costs, and maintaining compliance with local regulations.

Key Responsibilities:

• Manage and oversee daily restaurant operations, including opening and closing procedures
• Supervise, train, and schedule staff to ensure smooth operations
• Ensure high standards of customer service and handle customer feedback or complaints professionally
• Monitor food quality, hygiene, and safety standards in compliance with local regulations
• Control operational costs, including food, labor, and inventory management
• Work closely with the kitchen team to maintain menu quality and consistency
• Prepare reports on sales, expenses, and overall business performance
• Ensure proper maintenance of restaurant facilities and equipment
• Implement marketing and promotional activities to drive business growth

Requirements:

• Diploma or Degree in Hospitality, Business, or related field (preferred)
• Minimum 3–5 years of relevant experience in F&B or restaurant management
• Strong leadership and team management skills
• Good communication and interpersonal skills
• Ability to work in a fast-paced environment and handle pressure
• Knowledge of food safety and hygiene standards
• Basic financial and reporting skills

Working Hours:

• 5–6 days work week, including weekends and public holidays
• Shift-based schedule as required by operations

Additional Notes:

• The role requires hands-on involvement in daily operations
• May be required to support multiple outlets if needed

Job Description & Requirements

The Restaurant Manager is responsible for overseeing the daily operations of the restaurant, ensuring high standards of food quality, customer service, and operational efficiency. This role involves managing staff, controlling costs, and maintaining compliance with local regulations.

Key Responsibilities:

Manage and oversee daily restaurant operations, including opening and closing procedures

Supervise, train, and schedule staff to ensure smooth operations

Ensure high standards of customer service and handle customer feedback or complaints professionally

Monitor food quality, hygiene, and safety standards in compliance with local regulations

Control operational costs, including food, labor, and inventory management

Work closely with the kitchen team to maintain menu quality and consistency

Prepare reports on sales, expenses, and overall business performance

Ensure proper maintenance of restaurant facilities and equipment

Implement marketing and promotional activities to drive business growth

Requirements:

Diploma or Degree in Hospitality, Business, or related field (preferred)

Minimum 3–5 years of relevant experience in F&B or restaurant management

Strong leadership and team management skills

Good communication and interpersonal skills

Ability to work in a fast-paced environment and handle pressure

Knowledge of food safety and hygiene standards

Basic financial and reporting skills

Working Hours:

5–6 days work week, including weekends and public holidays

Shift-based schedule as required by operations

Additional Notes:

The role requires hands-on involvement in daily operations

May be required to support multiple outlets if needed

Primary Role:

Prepare meals, manage staff and oversee all day-to-day operations. Be the Director of Quality, ensuring the highest quality foods are prepared and served.

Essential Functions:

1. KITCHEN PRODUCTION:

• Oversee all kitchen activities, assign team’s tasks. For the Head Chef, cooking is the main priority!
• Ensuring promptness, freshness, and quality of dishes.
• Implementing hygiene policies and examining equipment for cleanliness.
• Designing new recipes, planning menus, and selecting plate presentation.
• Reviewing staffing levels to meet service, operational and financial objectives.
• Performing administrative tasks, taking stock of food and equipment supplies, and doing purchase orders.
• Setting and monitoring performance standards for staff.
• Obtaining feedback on food and service quality, and handling customer problems and complaints.
• Prepare menus as required and submit on time to HO.

2. COOKING FROM SCRATCH WITH LOVE: Cooking with passion and love is essential to food quality and leading the brand. Whenever humanly possible, always use fresh, seasonal ingredients and cook from scratch. Main duty is to prepare delicious and balanced meals. Always taste all dishes before putting them on the line, regardless of if you or one of your staff prepare. ALWAYS TASTE EVERYTHING!

3. ATMOSPHERE: Keep the kitchen looking fun and inviting, updating signage and displays. Make sure staff are working efficiently and the environment projects a clean, organized, and professional business.

4. TRAINING: In charge of all staff training, make sure all new staff are receiving proper training and follow SOPs.

5. REGISTER: (If applicable) Ensure register is properly opened every day and ‘end of day’ is closed out every evening.

6. HIRING: Hire staff. This includes conducting interviews, doing reference checks, wage negotiation (with H/O).

7. COMMUNICATION: Respond to all emails within 24 hours (1 business day).

8. FOOD COST: Monitor kitchen to ensure proper use of product and inventory control while keeping waste to a minimum (under 2%). Make sure there is no theft by staff or students. Perform monthly inventory and send results to Head Office by 5th. Meal service, including snacks and catering should be kept at 30% COGS. Accounts that do not pay rent or utilities need to keep food costs no higher than 40% COGS, depending on lunch pricing.

9. LABOR %: Follow daily labor targets of 20~25%, depending on lunch pricing. When slow, send people home and/or call off shifts and if busy, ask team to stay late. Ensure staff are following their schedule and taking proper breaks. SOP for labor is 1 staff member for every 50 lunches in sales.

10. SAFETY & SECURITY: Maintain a safe work environment for all staff and guests. Secure kitchen during non- operating hours. Keep food samples for 14 days and adhere to all company safety standards.

11. CATERING: Our Client is a catering company and contracts with schools that may require catering. All catering events require a booking sheet to be sent to relevant upper management ahead of the event for review and approval. No event is rejected without consulting Head Office.

12. CASH CONTROL: Follow Management Cash Handling Policy, count and manage all cash funds, do refunds and go to the bank weekly. Always keep safe locked and record prepayment and cash deposits using the safe log. Manage & complete petty cash form, following the reporting policies.

13. PURCHASING: Manage all food and supply orders following approved vendor list and purchasing policy. Office supplies, small-wares, fixtures, and equipment orders are handled by the Head Office.

Job Requirements

• At least 3 years of experience in a relevant role
• Minimum High School Diploma in Culinary
• Strong Team Player

Join Our Team at MYMCA's Hospitality Department!

Are you passionate about delivering exceptional service and creating memorable experiences?

We are looking for an experienced and people-focused Restaurant Manager to oversee the daily operations of our restaurant and all-day-dining cafe.

This role is at the heart of creating an exceptional dining experience - managing service standards, driving operational excellence, and nurturing a welcoming environment for both guesets and staff.

You will work closely with our culinary team, including persons with special needs, to ensure smooth coordination between front-and back-of-house, while fostering a culture of inclusivity, teamwork and continuous improvement.

Qualifications & Experiences

• Diploma or Degree in Hospitality Management, Business Administration, Culinary Arts, or a related field.
• Minimum 5 years of progressive experience in managing restaurant and café operations.
• Food Hygiene Manager Certification (or equivalent) required.
• First Aid Certification and WSQ training in Inclusive Employment (preferred).
• Strong leadership, communication, and people management skills.
• Fluency in English; knowledge of other languages is advantageous
• Proven leadership experience in standalone cafés or restaurants, with operational and strategic capabilities.
• Strong expertise in managing both hotel all-day dining and café operations.
• Demonstrated success in setting up new dining operations from concept to launch.
• Experience managing diverse teams and fostering inclusive employment, particularly with PWDs.
• In-depth knowledge of F&B health, safety, and hygiene regulations.
• Excellent stakeholder management skills
• Flexible and adaptable to evolving operational needs.

Responsibilities

• Lead the end-to-end operations of the restaurant and café, ensuring smooth service and high operational standards.
• Develop and implement SOPs for quality, hygiene, safety, and customer service, complying with regulatory requirements.
• Collaborate with culinary teams to maintain menu quality, innovation, and consistency.
• Monitor revenues and costs, and implement strategies to achieve financial targets.
• Analyse sales data, customer feedback, and industry trends to make informed operational improvements.
• Ensure a high standard of customer service, creating memorable and inclusive dining experiences.
• Handle guest feedback and resolve operational issues promptly and professionally.
• Build a welcoming and accessible environment for all guests, including those with special needs.
• Recruit, train, and lead a diverse team including employees with disabilities, promoting an inclusive and supportive culture.
• Foster a positive, guest-centric work environment that motivates and empowers team members

Outlet Manager

Who are we?

Super Loco Group is Singapore’s leading Mexican restaurant group, with a focus on festive and fun dining experiences. We want to grow, and we want energetic, ambitious team members to grow with us!

Who are you?

You are a motivated and dependable hospitality professional with strong leadership and communication skills. You have a passion for delivering excellent guest experiences and supporting team performance in a fast-paced restaurant environment. Prior experience in a supervisory or outlet management role within F&B is preferred.

What will you be doing?

As an Outlet Manager, you will lead and support your team to deliver exceptional guest experiences while ensuring smooth daily operations and strong commercial performance. Your responsibilities include:

• Leading day-to-day restaurant operations, overseeing service flow, floor management, staffing, and guest satisfaction to ensure consistently high standards.

• Leading by example on the floor, engaging with guests, handling feedback and service recovery professionally, and setting the tone for hospitality and teamwork.

• Managing reservations, walk-ins, and table flow, optimising capacity, minimising waiting times, and coordinating closely with front- and back-of-house teams.

• Coaching, motivating, and developing your team, conducting briefings, promoting clear communication, and fostering a positive, accountable, and high-performing work culture.

• Driving sales and controlling costs, including upselling initiatives, labour planning, stock control, and minimising wastage to meet business targets.

• Ensuring compliance with SOPs, food safety, workplace safety, and brand standards, while maintaining cleanliness, organisation, and operational discipline.

• Coordinating and managing private events, working with internal teams and clients to deliver seamless event execution.

• Supporting administrative responsibilities, including reporting, scheduling, inventory oversight, and coordination with central operations and management teams.

What will you get?

• A competitive monthly salary

• Additional performance incentives up to $250

• Comprehensive medical and dental insurance

• Paid annual leave and Birthday leave

• Staff meal and transport

• The opportunity to develop and grow with the company

What’s next?

• We will contact you to arrange a quick chat over the phone.

• If it goes well, we’ll introduce you to your line manager, and if you hit it off you’ve got the gig!

Job Summary

Responsible in ensuring hotel operations smooth running and satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Identify operation gaps and improve hotel review ratings across all OTA, TripAdvisor and social media.

Duties and Responsibilities

Operations

· Improving on operations procedures.

· Managing a team of staff under various departments.

· Ensuring smooth operations by preparing roster and arranging shift cover for last min leave/ medical leave.

· Checking all emails and OTA messages are being replied promptly within a day.

· Checking all payments are being charged for non-refundable bookings and cancellable bookings are being charged based on the cancellable policy.

· Checking no outstanding payments for in-house and check out guests.

· Ensuring accuracy of daily reports.

· Providing training to new joiners.

· Covering shift when necessary.

· Checking and monitor of inventory level.

· Sourcing of new supplier and reviewing existing suppliers and operators.

Customer Service

· Following up that all guest’s special request prior to check in and arrange accordingly.

· Listening and attending to guests concerns and complains and ensure their concerns/complains are being dealt with in the best amicable way.

· Checking on OTA reviews and follow up on the complains mentioned in the review to ensure no repeat of similar issue. Compliments the team if there are good reviews mentioning specific GRO/ Housekeeping.

· Bringing up online review ratings.

Reports

· Checking of daily shift reports and submit to Operation Manager/ General Manager for month end reporting.

· Preparing and tally daily credit card statement from daily shift report and submit to Operation Manager/ General Manager for month end reporting.

· Preparing and consolidate monthly petty cash report and submit to Operation Manager/ General Manager for month end reporting.

· Checking of cancellation and no-show reports for every month end to make sure that it is correctly reported and charged for all OTAs.

· Tabulating month end staff rostering and incentives.

Housekeeping and Maintenance

· Checking of guest rooms before guest arrival.

· Ensuring good communication between Housekeeping and Front desk Department.

· Setting up schedule for internal room care, internal maintenance of guest rooms and external maintenance.

· Enhancing, improving and suggesting with GM on the overall hotel and hotel guest rooms experience.

Revenue Management

· Increasing ADR.

· Managing hotel room rates and allotments.

· Knowing OTAs and hotel rates and promotions.

· Managing hotel expenses.

· Hitting monthly hotel revenue target.

· Assisting in collections of any outstanding payments.

Job Holder’s specifications

· Possesses a Degree or Diploma in Hospitality or equivalent.

· Has at least 3 years of experience on managerial role or at least 6 years of front desk experience.

· Must possess integrity and drive.

· Proficient in Microsoft Office Applications.

· Must be highly independent and resourceful.

· Possess good communication and leadership skills.

· Able to correspond in writing with customers, suppliers and internal staff.

· Able to withstand work pressure and guests’ demands.

Job Summary

Responsible in ensuring hotel operations smooth running and satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Identify operation gaps and improve hotel review ratings across all OTA, TripAdvisor and social media.

Duties and Responsibilities:

Operations

· Improving on operations procedures.

· Managing a team of staff under various departments.

· Ensuring smooth operations by preparing roster and arranging shift cover for last min leave/ medical leave.

· Checking all emails and OTA messages are being replied promptly within a day.

· Checking all payments are being charged for non-refundable bookings and cancellable bookings are being charged based on the cancellable policy.

· Checking no outstanding payments for in-house and check out guests.

· Ensuring accuracy of daily reports.

· Providing training to new joiners.

· Covering shift when necessary.

· Checking and monitor of inventory level.

· Sourcing of new supplier and reviewing existing suppliers and operators.

Customer Service

· Following up that all guest’s special request prior to check in and arrange accordingly.

· Listening and attending to guests concerns and complains and ensure their concerns/complains are being dealt with in the best amicable way.

· Checking on OTA reviews and follow up on the complains mentioned in the review to ensure no repeat of similar issue. Compliments the team if there are good reviews mentioning specific GRO/ Housekeeping.

· Bringing up online review ratings.

Reports

· Checking of daily shift reports and submit to Operation Manager/ General Manager for month end reporting.

· Preparing and tally daily credit card statement from daily shift report and submit to Operation Manager/ General Manager for month end reporting.

· Preparing and consolidate monthly petty cash report and submit to Operation Manager/ General Manager for month end reporting.

· Checking of cancellation and no-show reports for every month end to make sure that it is correctly reported and charged for all OTAs.

· Tabulating month end staff rostering and incentives.

Housekeeping and Maintenance

· Checking of guest rooms before guest arrival.

· Ensuring good communication between Housekeeping and Front desk Department.

· Setting up schedule for internal room care, internal maintenance of guest rooms and external maintenance.

· Enhancing, improving and suggesting with GM on the overall hotel and hotel guest rooms experience.

Revenue Management

· Increasing ADR.

· Managing hotel room rates and allotments.

· Knowing OTAs and hotel rates and promotions.

· Managing hotel expenses.

· Hitting monthly hotel revenue target.

· Assisting in collections of any outstanding payments.

Job Holder’s specifications

· Possesses a Degree or Diploma in Hospitality or equivalent.

· Has at least 3 years of experience on managerial role or at least 6 years of front desk experience.

· Must possess integrity and drive.

· Proficient in Microsoft Office Applications.

· Must be highly independent and resourceful.

· Possess good communication and leadership skills.

· Able to correspond in writing with customers, suppliers and internal staff.

· Able to withstand work pressure and guests’ demands.

Job Summary

Coordinate daily restaurant operations to deliver superior customer service and maximize satisfaction. Manage staff performance, control costs, ensure compliance with safety standards, and promote the brand to expand customer reach.

Responsibilities

• Coordinate daily restaurant operations to ensure smooth workflow and service excellence
• Deliver superior customer service by responding efficiently and accurately to customer complaints
• Review product quality regularly and research new vendors to maintain high standards
• Manage staff by organizing and supervising crew shifts to optimize productivity
• Appraise staff performance and provide constructive feedback to enhance team effectiveness
• Estimate future needs for goods, kitchen utensils, and cleaning products to maintain inventory levels
• Ensure compliance with sanitation and safety regulations to uphold health standards
• Manage the restaurant’s public image and suggest improvements to enhance reputation
• Control operational costs by identifying and implementing waste reduction measures
• Create detailed weekly, monthly, and annual financial reports on revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend strategies to reach a broader audience and increase customer base
• Train new and current employees on proper customer service practices to maintain quality
• Implement policies and protocols to sustain efficient future restaurant operations
• Assist in the catering operation processes to support event services.
• Able to work on weekends, including odd and early shifts (able to start at 3am), to meet operational demands
• Must have Class 3 licence