ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Monitor and manage assigned customer accounts to ensure timely collection of outstanding invoices.
- Analyze aging reports and prioritize collection efforts based on risk and exposure.
- Contact customers via phone and email to follow up on overdue balances and resolve payment issues.
- Reconcile customer accounts and investigate discrepancies, short payments, and unapplied cash.
- Work closely and coordinate with internal and external functional teams/ department functions such as Sales operations, AR maintenance, Legal, RMA, IT, Buyer, Client support, etc.
- Maintain accurate collection notes and documentation in ERP or accounting systems.
- Reconcile accounts receivable against payment and against customers’ accounts payable records.
- Prepare and send customer statements/billings, invoices, etc.
- Provide collections input in Weekly Cash Forecast file in accordance with customer’s payment commitment or payment trend/behavior.
- Prepare and distribute regular AR aging and collection status reports to management.
- Negotiate payment plans when necessary while minimizing company risk exposure.
- Minimize bad debt risk and maximize accounts receivable collections.
- Support month-end close activities related to accounts receivable.
- Ensure compliance with company policies and internal controls.
- Recommend process improvements to enhance collection efficiency and reduce DSO (Days Sales Outstanding).
- Interface with business partners regarding process changes, upgrades, and enhancements
- Ensure targets, measurements and service levels are met.
