Total 7 job vacancies by Xcellink Pte. Ltd.

• Administer enterprise Kafka clusters in Production and UAT.
• Configure broker-level and topic-level settings (retention, replication, partitions, cleanup policies).
• Onboard new applications onto Kafka platform following governance standards.
• Implement SSL/TLS encryption and ACL-based authorization.
• Automate Kafka deployments using Ansible and CI/CD pipelines (Git, Jenkins, Bitbucket).
• Perform rolling upgrades, patching, and version migrations with minimal downtime.
• Executed Disaster Recovery (DR) flip activity to switch Kafka cluster from Active to Passive environment during maintenance and failover testing.
• Monitor cluster health using Prometheus, Grafana, and Confluent Control Center.
• Configure alerting for CPU, memory, log size, ISR shrink, and broker health.
• Optimize cluster performance and ensure high availability.
• Raise and execute Change Requests (CRs) as per release process.
• Provide L2/L3 production support and perform RCA.
• Providing guidance to application teams on best practices for Kafka integration.
• Participate in DR flip and failover testing.
• Support Kafka Connect, Schema Registry, and REST Proxy.

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following -

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.

• Provide 1st level on-site IT support to the end-users on 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.

• Provide findings and timely status update to the Project Manager on major issues escalated by users.

• Perform daily health check and inventory check on system.

• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.

• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

Requirements

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

Benefits

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Description

As a Network Engineer L1, you will be responsible for the following :-

• 24/7 network operations and monitoring of network infrastructure and UPS systems

• Incident handling and escalation

• Incident tracking and reporting

• Preventive maintenance support

• Corrective maintenance support

• Monthly preventive maintenance reporting

• Network configuration support

• Change support based on approved requirements

• Monthly SLA reporting, performance reporting, incident reporting

Manage infrastructure includes:

• Routers, switches and firewalls

• IPS / IDS / NAC systems

• Load balancers

• Wireless infrastructure

• Media converters

• Any other network devices

• UPS systems

Key Deliverables

• Fully managed 24/7 Network & UPS support

• Incident resolution within agreed SLA

• Preventive maintenance and monthly reporting

• Security and compliance assurance

Requirements

• Minimum Higher Nitec or Nitec with Module in IT and has fundamental knowledge in Network.
• Capable to understanding and implement procedures and instructions given in operations manual.

• A strong team player with the ability to collaborate and willingness to support others.
• Have strong communications skills and ability to resolve issues or inquiries effectively.
• Able to work rotational shifts: 1st Shift (22:00 - 10:00 hours) & 2nd Shift (10:00 - 22:00 hours).
• Successful applicants for this position should be ready to work primarily at Tuas Checkpoint. However, they may also be assigned to work at Woodlands checkpoint in the future on a rotational basis.

Benefits

• You will be trained to install, monitor, and troubleshoot network equipment.
• Shift Allowance
• Performance Bonus

Description

As a Network Engineer L2, you will be responsible for the following :-

• Monitor and manage network infrastructure and UPS systems to ensure optimal performance and availability.
• Perform real-time network monitoring and respond promptly to alerts and incidents.
• Troubleshoot and resolve Level 2 network issues within established SLA timelines.
• Escalate complex issues to relevant teams or vendors when required.
• Track, document, and maintain incident records through the ticketing system.
• Prepare incident reports and support post-incident reviews.
• Execute scheduled preventive maintenance activities on network and UPS infrastructure.
• Perform corrective maintenance to restore services and minimize downtime.
• Coordinate with vendors and internal stakeholders during maintenance activities.
• Maintain accurate maintenance records and prepare monthly preventive maintenance reports.
• Provide support for network configuration, implementation, and optimization activities.
• Execute approved network changes in accordance with change management procedures.
• Validate and document configuration changes to ensure compliance and operational stability.
• Assist in network upgrades, migrations, and deployment projects.
• Prepare and submit monthly SLA performance reports.
• Generate monthly network performance and availability reports.
• Produce monthly incident management reports and trend analysis.
• Maintain up-to-date network documentation, inventory records, and operational procedures.

The Network Engineer (L2) will support and maintain the following infrastructure:

• Routers
• Switches
• Firewalls
• IPS (Intrusion Prevention Systems)
• IDS (Intrusion Detection Systems)
• NAC (Network Access Control) Systems
• Load Balancers
• Wireless Infrastructure
• Media Converters
• UPS (Uninterruptible Power Supply) Systems
• Other related network devices and components

Requirements

• Minimum Diploma in IT and has fundamental knowledge in Network.
• 1 year of experience as a Network Engineer L2
• Candidates with a CCNA certification will have an added advantage.

• A strong team player with the ability to collaborate and willingness to support others.
• Have strong communications skills and ability to resolve issues or inquiries effectively.
• Able to work rotational shifts: 1st Shift (08:00 - 20:00 hours) & 2nd Shift (20:00 - 08:00 hours).
• Successful applicants for this position should be ready to work primarily at Woodlands Checkpoint. However, they may also be assigned to work at Tuas checkpoint in the future on a rotational basis.

Benefits

• Shift Allowance
• Performance Bonus

We are seeking a detail-oriented Network Engineer. You will ensure our local and wide area networks (LAN/WAN) operate with maximum uptime, security, and efficiency. You will play a pivotal role in optimizing performance, troubleshooting issues, and scaling digital infrastructure to support business continuity.

Key Responsibilities

• Infrastructure Design & Build: Design, configure, and maintain network hardware and software configurations, including routers, switches, firewalls, and VPNs.
• Performance Monitoring: Monitor network bandwidth, traffic, and system resources to ensure optimal data throughput. Proactively identify and resolve potential issues.
• Troubleshooting: Serve as the primary escalation point (L2/L3 support) for complex network connectivity and hardware problems.
• Security & Compliance: Develop, implement, and maintain network security policies, ensuring systems are protected against unauthorized access and cyber threats.
• Documentation & Capacity Planning: Create and maintain comprehensive technical documentation, network diagrams, and disaster recovery plans.
• Vendor Management: Collaborate with third-party support and service providers for telecom lines, hardware procurement, and vendor-specific issue resolution.

Qualifications & Skills

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
• Experience: 3+ years of hands-on experience in network engineering, infrastructure administration, or related IT roles.
• Networking Protocols: Deep understanding of TCP/IP and routing/switching technologies (e.g., BGP, OSPF, MPLS).
• Hardware Knowledge: Proven experience managing devices from vendors like Cisco, Juniper, or Fortinet.
• Security: Strong understanding of access control models, firewalls, and network diagnostic/monitoring tools (e.g., SolarWinds, Wireshark).
• Automation: Familiarity with scripting languages for network automation (e.g., Python, Perl) is highly preferred.
• Certifications: Certifications such as CCNA, CCNP, or CompTIA Network+ are a strong plus.

Job Summary

The Rapid Deployment Operations Specialist will be part of the Rapid Deployment Operations Team, working closely with the Service Delivery, Support, and project teams. He/she will be involved in collaborating with stakeholders to serve, observe, own, and resolve technical issues, reducing fiction with production deployments and provide technical back-up when technical incidents arise.

Responsibilities

• Assist the Xcellink Service Delivery Team in ensuring that the service delivery standards are in accordance with Service Level Agreements between Xcellink and Customer.

• Provide regular feedback to Xcellink Service Delivery Team regarding any HR/Ops matters pertaining to the delivery commitments of Xcellink services

• Resolution of any operational issues that are highlighted by Customer/Xcellink Service Delivery Manager.

• Execution of service recovery plans as and when necessary.

• May assist to conduct interview sessions and to determine suitability of candidates for the fulfilment of various project requirements.

• May assist Xcellink Operations Lead in the management of project teams for the execution

of project deliverables

• Coordinate with Xcellink Service Delivery Manager/ Customer Team Lead/ Ops Manager on the resolution of any breaches of Service Level Agreements by the Support Team.

• Attend monthly and quarterly Operations meetings/reviews between Xcellink Service Delivery Manager & Customer Team Lead/Ops Manager regarding adherence to Service Level agreements, technical, operational, and other relevant issues, where necessary.

• Integrate into Xcellink Operations project teams where required, to assist with the execution of project deliverables as and when designated by Xcellink Service Delivery Manager.

• Participate in meetings with operational team pertaining to the execution of service quality

• improvement plans, or any operational related driven agendas.

• Formulate training programs covering Technical Competency and Soft Skills.

• Design and maintain processes such as handover/takeover for succession purpose to ensure

• effective knowledge transfer between teams during any transitions, and initiation of new team members.

• Assist in the improvement of Xcellink’s service management and delivery by refining any existing operational process that may belong to Customer or Xcellink.

• Responsible for the conceptualization & creation of any training/process modules/documentation that may be implemented or utilised by Xcellink Service Delivery Team/ Customer Operations.

• To assist in ensuring the Support Team’s compliance with Customer Standard of Business

Conduct.

• To assist in ensuring the Support Team’s compliance with all Customer Business Control measures and to protect Customer intellectual property rights.

• Any other tasks as assigned by Supervisor/Operations Lead

Requirements:

• Diploma in Electronic & Engineering or Computer/IT related courses

• Minimum 2 years working experience in the IT industry (customer service / service delivery role is preferred)

• Has good understanding of ICT operations in any of the following - End-user support environment / Data Center / Cybersecurity SOC / Network Operating Center / Biometric Device Support.

• Service and Operational mindset.

• Has customer interface experience, excellent communicator and coordination skill, good written skill to draft report.

• Good learning skill and self-driven character, willing to take on challenges and changes.

• Strong client servicing willingness and ability. Capability and/or keen interest towards managing customer relationship issues.

• An adept conflict mediator and a trustworthy team member.

• Excellent verbal and written English.

Benefits

We offer attractive remuneration package and opportunities for career progression.

Please clearly state your past work experiences, reasons for leaving, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified. Thank you in advance for your interest in our company.

We are looking for AI Engineers to design and deliver intelligent, agent-based solutions powered by Large Language Models (LLMs) and modern AI frameworks. You will work closely with cross-functional teams to embed Generative AI into products and services, building scalable solutions that drive real business impact.

What You’ll Do

• Design and build agent-based AI solutions using LLMs and advanced frameworks
• Integrate Generative AI into production systems and business applications
• Develop APIs and backend services using Python (FastAPI / Flask)
• Deploy AI applications on Azure, AWS, or GCP using Docker, Kubernetes, and serverless technologies
• Optimize prompts, fine-tune LLMs, and implement MLOps/LLMOps pipelines
• Collaborate with product, engineering, and business teams in a fast-paced environment

What You’ll Bring

• Strong proficiency in Python, including asynchronous programming
• Hands-on experience with Generative AI and LLM techniques (RAG, fine-tuning)
• Experience designing agent workflows (ReAct, Chain-of-Thought, planning)
• Familiarity with frameworks such as LangChain, LangGraph, Vertex AI, Claude SDK, or Microsoft Agent Framework
• Experience with cloud platforms (Azure, AWS, or GCP) and containerization
• Solid understanding of MLOps/LLMOps best practices
• Strong communication and problem-solving skills

Experience Levels

• Junior (1–2 years): Build agent tasks, develop and test prompts, support deployments
• Mid-Level (3–5 years): Design workflows, optimize prompts, mentor junior engineers
• Senior (5+ years): Architect multi-agent systems, define standards, lead large-scale deployments

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
• Scrum or Project Management certification is a plus
• Immediate availability is advantageous