Total 38 Customer Service job vacancies in Selangor

GENERIC RESPONISBILITIES

• To always act in SISMA Auto’s best interests
• To always diligently follow ALL CURRENT BYD and/or Sisma Auto processes, policies, guidelines and documentation requirements
• To stay updated to any changes in the processes and modify behaviors accordingly
• To respect the authorities
• To always behave in a courteous and professional manner
• To always maintain clean and professional appearance, adhering to relevant guidelines and/or wearing a uniform if requested
• To always treat customers with the utmost respect and professionalism
• To maintain effective and open communications with peer/subordinates/superiors to discuss feedback, issues, seek and provide suggestions for improvements.
• To perform any other duties reasonably requested by the Management
• To ensure any direct reports also adhere to the above general guidelines
• To be punctual at all times
• To diligently complete all training assigned
• To be prepared to work extra time, as requested by the management

KEY RESPONSIBILITIES

• To support SISMA Auto’s Customer Relationship Management (CRM) strategies towards achieving best in class customer service
• To develop short-term and long-term CRM goals to enhance SISMA AUTO's overall performance
• To identify areas where CRM can complement and improve SISMA AUTO existing processes
• To manage development, execution and completion of CRM plans to achieve the goals
• To develop instructions and implement internal campaigns to improve CRM adoption and usage
• To support the CUSTOMER EXPERIENCE MANAGEMENT(CEM) for SISMA Auto
• To support communication between SISMA AUTO and its customers
• To support the collection and analysis of customer feedback from the customers and the development of strategies or corrective measures to address any identified issues
• To continuously work with marketing, sales and after sales teams in order customize the CRM based on their requirements
• To Provide appropriate tools for the teams to measure and improve their performance and customer service
• Other tasks and responsibilities may be assigned to you based on the needs of the organization.

• Medical Benefits
• Attractive Commission Scheme
• Overtime (OT) Allowance

• To proactively make pre-bookings by calling customers likely to require servicing to make sure workshop is neither over nor under-utilized on any given day.
• To always check if the vehicle in question has any outstanding field actions/service actions.
• To record ANY instances of a customer’s vehicle returning with the same complaint as was previously repaired.
• To communicate bookings pipeline with the service manager and Job and warranty administrator, parts department to allow them to do ‘parts pre picking’ for all bookings.
• To receive customers courteously and professionally and communicate effectively with them towards understanding accurately determine their needs/concerns/service requests.
• Inspecting the vehicle and utilize Denza processes and completing all documents as required.
• To accurately/comprehensively document the information gathered from the discussion with the customer and communicate it to the technical team so that they can make the necessary technical decisions.
• Communicate with the technical staff to understand the technical issue/diagnosis and recommended corrective actions.
• Give a detailed and itemized repair estimation / quotation itemize and a estimated time required to complete the recommended repair.
• To obtain signature for the approval on the RO, Vehicle Checklist and give customer the Vehicle Collection Slip Number before proceeding with the repair.
• If additional time is required to complete to communicate the customer and keep them updated with any developments or issues.
• To handle accident / insurance claims and minimize the administrative burden for the customer.
• To up-sell customers accessories/products or other value-added services.
• To invoice the Branch Manager as necessary on problematic cases (customers/vehicles).
• To handle telephone inquiries and assist customers as required.
• To carry out customer follow up (telephone call) after 3 days from the date of repair.

Professional Experience

• Minimum SPM or other equivalent qualification
• Automobile service advisor
• Working experience with customer contact
• Working experience with service
• Experience with negotiations

• Medical Benefits
• Attractive Commission Scheme
• Overtime (OT) Allowance

Qualification and requirements :

• Qualification (Diploma or Degree) in Business studies/Economics/Sales or a related field. Fresh graduates are also encouraged to apply.
• At least 1 - 2 years of related working experience in after sales/customer service/business development would be an asset.
• Must have excellent communication, interpersonal and organisational skills.
• Ability to build strong client relationships and ensure high levels of customer satisfaction.
• Must be able to communicate and co-ordinate well with the team and other related Departments in order to provide efficient service and support to clients.
• Must be organised and proficient in handling administrative and logistics duties relating to receiving and delivery of the Company’s products.
• Proficient in Microsoft applications (Word, Excel, Powerpoint, Outlook).
• Language proficiency (English, Bahasa Malaysia and any other language).
• Must have a valid driving license and must be willing to travel frequently on work assignments as required.

Job responsibilities :

• Responsible for handling all administrative tasks and logistics relating to instrument calibration, service and repair, service contract, system maintenance and others.
• Need to work closely with the Engineering Lab team on after sales service and support.
• Follow up diligently with clients on instrument/product pick-ups and delivery for service and calibration.
• Responds to complaints and enquiries, evaluates and analyses problems and gives cost effective feedback and solutions.
• Arranges logistics for pick-ups and delivery.
• Records, update and compiles weekly work progress reports on instrument servicing.
• Handles customer satisfaction surveys.
• Any other related duties outside the scope outlined.
• If you are passionate and committed in your chosen field of work, and are seeking a new challenge in your career, write in to us at Lighthouse Worldwide Solutions Malaysia.

We provide :

• Good training opportunities and exposure locally and abroad.
• Competitive remuneration package, benefits and incentives, inclusive of attractive commission.
• Exciting company trips locally and abroad.
• Open and collaborative work culture with a strong focus on quality and customer satisfaction.

Perks & Benefits

• EPF
• Socso
• EIS

Job Responsibilities :

• Handle marketing and promotional activities, including event organization, sales promotions, and exhibitions.
• Plan, purchase, and distribute Advertising & Promotion (A&P) materials, and maintain proper stock records.
• Assist in conducting market research and collecting relevant data.
• Compile and distribute sales reports and statistical reports.
• Perform any other ad-hoc duties as assigned by management.

Job Requirements :

• Minimum Diploma or Degree in Agriculture Science, Communication, or a related field.
• At least 1-2 years of relevant working experience.
• Strong analytical, problem-solving, interpersonal, and communication skills.
• Good team player with a high sense of responsibility and accountability.
• Ability to communicate in multiple languages is an added advantage.
• Based at Pulau Indah, Port Klang, Selangor, and willing to travel when required.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities
• Paid training and development

Duties & Responsibilities

• Handle day-to-day administrative tasks and office operations
• Maintain and organize company records, documents, and filing systems
• Manage office supplies and coordinate with vendors/suppliers
• Manage correspondence (emails, phone calls, letters)
• Assist in preparing reports, quotations, and invoices
• Handle incoming calls, emails, and general inquiries
• Support other departments when required

Requirements

• Minimum Diploma in Business Administration or related field
• Minimum 1–2 years of relevant working experience (fresh graduates are welcome to apply)
• Conversant in English and Bahasa Melaysia (Mandarin is an added advantage)
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Good communication and interpersonal skills
• Able to work independently and as part of a team
• Responsible, detail-oriented, and proactive attitude

Working Condition and Physical Environment

• Working hours from 830am-6pm, Monday to Friday

Job Location

• Petaling Jaya (HQ): 27, Jalan PJU 3/49, Sunway Damansara, 47810 Petaling Jaya Selangor.
• Penang: 59, Jalan Perai Jaya 4, Bandar Perai Jaya, 13600 Seberang Perai Penang.

What We Offer

• Competitive salary
• Career growth and development opportunities
• Training and mentorship program

Duties and Responsibilities

• Assist and supporting the superior to provide after-sales services and support including installation, commissioning, upgrading, corrective and preventive maintenance of equipment.
• Assisting in workshop/lab for tools service and repairing work.
• responsible for documenting customer service activities.
• Performs other tasks as assigned from time to time.

Requirements

• SPM or vocational certificate in a technical field
• Conversant in Bahasa Malaysia, English
• Willingness to learn and grow in a technical role
• Positive working attitude
• Able to work independently and in a team
• Willing to travel and work at customer sites for repairing and servicing work

Working conditions and physical environment 

• Working hours from 830am – 6pm, Monday to Friday

Job Location

• Petaling Jaya (HQ): 27, Jalan PJU 3/49, Sunway Damansara, 47810 Petaling Jaya Selangor.
• Penang: 59, Jalan Perai Jaya 4, Bandar Perai Jaya, 13600 Seberang Perai Penang.
• Johor Bahru: 32, Jalan Kempas Utama 2/4, Taman Kempas Utama, 81300 Skudai Johor Bahru

Job Benefits

• Incentive and bonus
• Allowance
• Personal leave

工作職責

• 處理客戶諮詢、訂單和後續請求。
• 準確準備報價單並處理銷售訂單。
• 與客戶、供應商、倉庫和物流團隊協調交貨時間表。
• 監控訂單狀態，確保及時交付給客戶。
• 跟進未完成的報價和客戶需求。
• 準確記錄客戶訂單和交易資訊。
• 協助解決客戶投訴和服務相關問題。
• 協助銷售團隊處理日常營運和行政事務。

要求

• 工商管理、行銷或相關領域的文憑/學位。
• 歡迎應屆畢業生申請。
• 良好的溝通協調能力。
• 精通微軟辦公室軟體（Excel、Word、Outlook）。
• 注重細節，能夠同時處理多項任務。
• 能夠獨立工作，只需極少監督。
• 熟悉ERP系統者優先考慮。
• 精通英語和馬來語。
• 航運和運輸背景

福利待遇

• 交通補貼
• 免費小吃/歡樂時光
• 公司旅行
• 醫療保險
• 僱員公積金 (EPF)、社保 (SOCSO) 和就業保險計劃 (EIS)
• 醫療福利
• 年假
• 績效獎金
• 培訓和職業發展機會

Job Responsibilities

• Handle customer inquiries, orders, and follow-up requests.
• Prepare quotations and process sales orders accurately.
• Coordinate with customers, suppliers, warehouse, and logistics teams regarding delivery schedules.
• Monitor order status and ensure timely delivery to customers.
• Follow up on outstanding quotations and customer requirements.
• Maintain accurate records of customer orders and transactions.
• Assist in resolving customer complaints and service-related issues.
• Support the sales team in daily operational and administrative matters.

Requirements

• Diploma/Degree in Business Administration, Marketing, or related field.
• Fresh graduates are encouraged to apply.
• Good communication and coordination skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Detail-oriented and able to handle multiple tasks.
• Able to work independently with minimal supervision.
• Knowledge of ERP systems is an added advantage.
• Proficiency in English and Bahasa Malaysia.
• Shipping and Transportation background

Perks & Benefits

• Allowance transportation
• Free snacks / Happy hours
• Company trips
• Medical insurance
• EPF, SOCSO & EIS
• Medical benefits
• Annual leave
• Performance bonus
• Training and career development opportunities

Tasks & Responsibilities:

• Administrative activities concerning the processing, documentation and handling of all incoming containers and vessels.
• Solving of queries, reporting to responsible persons.

Job Requirements:

• Minimum Diploma level in Shipping related field.
• Excellent communication skills.
• Good speaking and writing skills in Mandarin and English language.

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Benefits:

• Annual leave
• Medical
• EPF
• SOCSO
• EIS

任務與職責：

• 對所有入境貨櫃和船舶的處理、文件編制和操作相關的行政活動。
• 解答疑問，並向負責人報告。

職位要求：

• 至少擁有航運相關領域的專科文憑。
• 優秀的溝通能力。
• 具備良好的國語及英語口說及寫作能力。

“我們正在尋找會說普通話的候選人，他們將為講普通話的顧客服務。”

好處：

• 年假
• 醫療的
• 僱員公積金
• 社險公司
• 環境影響評價

Job Description:

We are looking for a responsible and detail-oriented Admin Executive to support our daily admin operations, SQL system records, invoicing process, and operation coordination.

This role is responsible for ensuring all order, delivery, invoice, payment, and receipt records are entered accurately and supported by proper documents.

The candidate must be able to follow company procedures carefully and work with the admin, sales, warehouse, and delivery teams. This is an execution and support role.

Key Responsibilities:

• Enter and update customer, order, delivery, invoice, payment, and receipt records in SQL system.
• Prepare and check invoice information based on valid supporting documents.
• Ensure invoice details such as customer name, item, quantity, price, document reference, and payment terms are accurate.
• Support daily admin operation, including document preparation, filing, and record updates.
• Assist with DO / RO / invoice document checking and follow-up.
• Coordinate with internal teams on order status, delivery records, POD, and stock movement documents.
• Follow up on missing or incomplete documents with the relevant person.
• Maintain proper filing of quotation, DO, RO, invoice, delivery, payment, and receipt documents.
• Report any missing, incorrect, or mismatched information to the reporting manager.
• Prepare simple daily or weekly admin summaries when required.
• Follow company document flow and avoid unauthorised manual changes.

Key Requirements:

● Minimum 1–2 years of experience in admin, invoicing, sales support, operations support, or related role.

● Experience using SQL system, accounting software, ERP system, inventory system, or similar business system.

● Able to handle invoices, delivery orders, customer orders, and related sales documents.

● Good attention to detail, especially numbers, item codes, quantities, pricing, and document references.

● Basic understanding of sales document flow such as quotation, DO, invoice, delivery, payment, and receipt.

● Basic Microsoft Excel / Google Sheets skills.

● Able to communicate clearly with admin, sales, warehouse, and delivery teams.

● Responsible, organised, and able to follow fixed procedures.

● Able to work carefully without making unauthorised changes or shortcuts.

● Able to flag and report incomplete or unclear information before proceeding.

Preferred Requirements :

● Experience in FMCG, distribution, trading, logistics, warehouse, or wholesale industry.

● Familiar with SQL accounting / inventory system.

● Experience checking DO, RO, invoice, POD, payment records, or stock movement documents.

● Able to prepare simple admin reports or summaries.

● Able to work in a process-driven environment.

Working Style We Are Looking For

● Careful with details

● Stable and responsible

● Good follow-up attitude

● Willing to follow system and procedure

● Comfortable working with documents and numbers

● Able to ask the right person when information is incomplete

● Does not make unauthorised decisions or manual changes

Perks & Benefits

• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Personal leave
• Sabbatical leave

職位描述：

我們正在尋找一位認真負責、注重細節的行政主管，以支援我們的日常行政營運、SQL系統記錄、發票流程和營運協調。

該職位負責確保所有訂單、發貨、發票、付款和收據記錄準確錄入，並有相應的憑證支援。

應徵者必須能夠嚴格遵守公司流程，並與行政、銷售、倉庫和配送團隊合作。這是一個執行和支持崗位。

主要職責：

• 在 SQL 系統中輸入和更新客戶、訂單、出貨、發票、付款和收據記錄。
• 根據有效的證明文件，準備並核對發票資訊。
• 請確保發票詳情（如客戶名稱、商品、數量、價格、單據編號和付款條款）準確無誤。
• 支援日常行政操作，包括文件準備、歸檔和記錄更新。
• 協助進行收貨單/退貨單/發票文件的核對和跟進。
• 與內部團隊協調訂單狀態、出貨記錄、簽收單和庫存移動單據。
• 聯絡相關人員跟進缺失或不完整的文件。
• 妥善保管報價單、送貨單、收貨單、發票、交貨單、付款單和收據等文件。
• 如有任何資訊缺失、錯誤或不匹配，請向報告經理報告。
• 根據需要準備簡單的每日或每週管理總結。
• 遵循公司文件流程，避免未經授權的手動變更。

主要要求：

● 至少 1-2 年行政、發票、銷售支援、營運支援或相關職位的工作經驗。

● 有使用 SQL 系統、會計軟體、ERP 系統、庫存系統或類似業務系統的經驗。

● 能夠處理發票、送貨單、客戶訂單及相關銷售文件。

● 注重細節，尤其是數字、商品代碼、數量、價格和文件參考資訊。

● 基本了解銷售單據流程，如報價單、出貨單、發票、交貨單、付款單和收據。

● 具備基本的 Microsoft Excel / Google Sheets 技能。

● 能夠與行政、銷售、倉庫和配送團隊進行清楚的溝通。

● 責任心強，做事有條理，能夠遵守既定程序。

● 能夠認真細緻地工作，不擅自更改或走捷徑。

● 能夠在繼續操作之前標記並報告不完整或不清楚的資訊。

優先條件：

● 擁有快速消費品、分銷、貿易、物流、倉儲或批發行業經驗。

● 熟悉 SQL 會計/庫存系統。

● 具備審核收貨單、收貨憑證、發票、收貨證明、付款記錄或庫存移動單據的經驗。

● 能夠準備簡單的管理報告或摘要。

● 能夠適應流程驅動型的工作環境。

我們正在尋找的工作方式

● 注重細節

● 穩定可靠

● 良好的後續跟進態度

● 願意遵守制度和流程

● 能夠熟練處理文件和數字

● 資訊不完整時，能夠向適當的人詢問。

● 不會做出未經授權的決定或進行手動更改

福利待遇

• 附近公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 個人休假
• 學術休假

JOB RESPONSIBILITIES:

Focal Point Communication: Act as the official bridge and focal person, as and when required, to communicate with customers/workshops on administrative, logistical (e.g., delivery status, documentation, and product availability), and general non-technical inquiries via phone, email, and dedicated platforms.

Sales Performance Assistance: Compile and analyse internal reports (e.g., call logs, interaction frequency, ticket resolution times) to assist management in gauging the activity and performance of the in-house Business Consultants (salespersons).

Issue Triage: Efficiently log all client queries and complaints, providing timely follow-up and coordinating with the relevant internal departments (e.g., Sales, Logistics, Technical team) for resolution.

Customer Satisfaction: Coordinate and execute customer satisfaction survey practices, including the distribution, collection, and initial tabulation of feedback from the workshop network.

Administrative Communication: Assist in the preparation and distribution of general client communications, such as welcome kits, informational memos, and holiday greetings.

Data Management: Perform essential data entry, ensuring all workshop and client contact information, interaction history, and transactional details are accurately and consistently recorded in the CRM system.

Record Integrity: Proactively monitor and maintain the quality of the customer database (e.g., deduplicating records and updating outdated information) to ensure a reliable source of truth for all business functions.

Basic Reporting: Assist in generating simple reports from the CRM system (e.g., monthly new sign-ups, list of workshops in a specific region) to support planning and analysis by the management team.

Technical Skills:

• Proficiency in Microsoft Office (Word, Excel, and PowerPoint).
• Familiarity with CRM software/database management is highly preferred.

Requirements:

- Female

- Can drive and have your own transport

- Preferably Single

Perks & Benefits

• Casual dress code
• Medical insurance
• Personal leave

工作職責：

聯絡點溝通：根據需要，作為官方橋樑和聯絡人，透過電話、電子郵件和專用平台與客戶/車間溝通行政、物流（例如，交貨狀態、文件和產品可用性）以及一般非技術性諮詢。

銷售績效協助：編製和分析內部報告（例如，通話記錄、互動頻率、工單解決時間），以協助管理階層評估內部業務顧問（銷售人員）的活動和績效。

問題分類：有效率地記錄所有客戶的諮詢和投訴，及時跟進並與相關內部部門（例如銷售、物流、技術團隊）協調解決問題。

顧客滿意度：協調和執行顧客滿意度調查工作，包括分發、收集和初步統計來自研討會網路的回饋。

行政溝通：協助準備和分發一般客戶溝通資料，例如歡迎禮包、資訊備忘錄和節日問候。

資料管理：執行必要的資料輸入，確保所有研討會和客戶聯絡資訊、互動歷史和交易詳情都準確、一致地記錄在 CRM 系統中。

記錄完整性：主動監控和維護客戶資料庫的品質（例如，刪除重複記錄和更新過時資訊），以確保所有業務功能都有可靠的真實來源。

基本報告：協助從 CRM 系統產生簡單的報告（例如，每月新註冊用戶數、特定區域的研討會清單），以支援管理團隊的規劃和分析。

技術技能：

• 熟練使用微軟辦公軟體（Word、Excel 和 PowerPoint）。
• 熟悉客戶關係管理軟體/資料庫管理者優先考慮。

要求：

- 女性

- 會開車並擁有自己的交通工具

- 最好是單人

福利待遇

• 休閒著裝要求
• 醫療保險
• 個人休假

職責

• 此職位嚴格要求應徵者精通國語（口語、寫作和打字）。

• 及時、準確、有效地解決所有客戶相關問題。

• 有效率、專業地處理客戶的來電和去電諮詢。

• 透過優質的服務和及時的後續跟進，確保客戶高度滿意。

• 保持專業和積極的態度，並始終遵守公司的客戶服務標準。

• 管理來自各種平台的大量來電、聊天和訊息。

• 透過在規定的時間內確定解決方案並確保適當的後續跟進，來處理和解決客戶投訴。

• 準確記錄客戶互動情況，處理交易，並追蹤日常問題或請求。

• 始終遵守內部溝通協議、準則和公司政策。

• 能夠加班

• 能夠與包括管理階層、客戶和同事在內的各級人員進行溝通

要求

• 至少達到SPM（馬來西亞教育文憑）水準。

• 擁有客戶服務或相關領域（電話銷售、帳單處理、客戶聯絡）的工作經驗者優先考慮，但並非必要條件。

• 歡迎應屆畢業生申請。

• 此職位嚴格要求應徵者精通國語（口語、寫作和打字）。

• 具備透過線上平台（聊天、電子郵件、即時通訊應用程式等）進行有效溝通的能力。

• 具備基本的電腦操作知識（Microsoft Excel/Word）。

• 良好的溝通和人際交往能力。

• 能夠同時處理多項任務，合理安排工作優先級，並有效管理時間。

好處

• KWSP 與 SOCSO
• 年假
• 病假
• 獎金
• 提供的培訓
• 年度增量
• 職涯發展機會