Total 6 Customer Service job vacancies in Hyderabad

You work as part of a team providing technical application support and maintenance across the software portfolio estate. You act as the Application Services escalation contact for the Service Hub, which provides the IT front door in line with the firm’s established ITSM framework.

You deliver functional and technical enhancements in accordance with established processes for incidents, requests, and changes. You work closely with the Product Management team to ensure supported applications meet operational availability targets, create and manage product backlogs, and establish clear delivery roadmaps.

You participate in and, where required, chair service reviews with key suppliers and manage stakeholders through appropriate, timely communication on both service issues and feature deliveries. You maximise the use of product capabilities and identify duplicate functional overlap within the service estate.

You assist ongoing projects to ensure successful delivery and a smooth transition into the standard BAU support model. You build effective working relationships with colleagues across the Application Services teams and the wider IT function.

You collaborate with vendors and internal technology teams on product upgrades, issues, and feature requests. You work European shift hours to ensure support services are delivered within agreed SLAs.

Day-to-Day Responsibilities

On a day-to-day basis, you are responsible for resolving technical application issues. You work closely with the Service Hub as the third-level application support team to resolve incidents effectively.

You create and maintain Knowledge Base Articles that provide essential guidance to front-line Service Hub teams. You perform ticket and trend analysis and manage application backlog lists across the software estate.

You produce MI and reporting packs to support service oversight and decision-making. You engage with suppliers and external partners delivering services, conduct service reviews, and track performance against SLA targets.

You provide application support to projects using both agile and waterfall methodologies and ensure smooth transition of deliveries into operational service. Quality of service is critical in this role, along with a strong understanding of application development and an appreciation of infrastructure design. You apply strong problem-solving skills and take a pragmatic, solutions-focused approach.

You also manage business stakeholders by eliciting requirements, suggesting improvements, and aligning technical solutions to business needs.

You work as part of a team providing technical application support and maintenance across the software portfolio estate. You act as the Application Services escalation contact for the Service Hub, which serves as the IT front door in line with the firm’s established ITSM framework.

You deliver functional and technical enhancements following established processes for incidents, requests, and changes. You work closely with the Product Management team to ensure supported applications meet operational availability targets, maximise the use of product capabilities, and identify any duplicate functional overlap within the service estate.

You assist with ongoing projects to ensure successful delivery and a smooth transition into the standard BAU support model. You build effective working relationships with colleagues in the Application Services teams and across the wider IT function.

You collaborate with vendors and internal technology teams on product upgrades, issue resolution, and feature requests. You also work European shift hours to ensure support services are delivered within agreed SLAs.

Day-to-Day Responsibilities

On a day-to-day basis, you are responsible for resolving technical application issues. You work closely with the Service Hub as the third-level application support team to resolve incidents.

You create and maintain Knowledge Base Articles that provide critical information to front-line Service Hub teams. You perform ticket and trend analysis and manage application backlog lists across the software estate.

You produce MI and reporting packs and engage with suppliers and external partners delivering services. You conduct service reviews and track performance against SLA targets.

You provide application support to projects using both agile and waterfall methodologies and help transition project deliveries into operational service. Quality of service is essential in this role, along with a strong understanding of application development and an appreciation of infrastructure design. You apply strong problem-solving skills and maintain a pragmatic, solutions-focused approach.

Key Competencies

• Customer Focus – You gain insight into customer needs, identify opportunities that benefit the customer, and design solutions that effectively meet those needs.
• Effective Communication – You adjust your communication style to suit the audience and message, provide timely and relevant information, and encourage the open expression of diverse ideas and opinions.
• Action-Oriented – You take ownership of challenges, act decisively without unnecessary planning, and proactively identify new opportunities.
• Interpersonal Savvy – You build strong relationships across all levels, functions, cultures, and geographies by engaging in an open, friendly, and respectful manner.
• Commercial Awareness – You stay informed about external market trends and understand how technology can be used as a strategic differentiator.

To carry out installation, testing, commissioning, and servicing of machines at customer sites. The role involves ensuring proper machine operation using SCADA systems and providing timely service support to customers.
Key Responsibilities
• Install machines at customer locations as per company procedures
• Perform testing and commissioning of machines using SCADA systems
• Carry out preventive and breakdown maintenance  

• Diagnose faults and troubleshoot mechanical and system-related issues

• Provide service support at customer sites
• Coordinate with service and installation managers for job execution
• Maintain service records and installation reports
• Follow safety and quality standards during installation and service

Daily / Regular Activities
• Machine installation and alignment
• Testing machine performance and functionality
• SCADA monitoring and basic operation checks
• Attending service calls and customer complaints
• Reporting job status to managers

As a Customer Support Specialist at Wise you are the first point of contact for our Customers. You are a skilled problem solver and customer advocate. You handle complex issues with ownership and empathy across phone, chat, and email - delivering outstanding customer experiences while adapting to change, navigating ambiguity, and upholding Wise’s mission of money without borders. 

Salary: 5.2 LPA + RSU (Restricted Stock Units)
Location: Hyderabad - Work from Office
Shift: Rotational

Key responsibilities

• Provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution.

• Resolve Customer contacts and queries with sound judgment, empathy, and minimal escalation.

• Meet performance targets across KPIs such as resolution rate, quality and handling time.

• Demonstrate advanced product and process knowledge for the assigned region or queue.

• Communicate clearly and professionally, adjusting tone and style based on customer context.

• Maintain accurate records using standardized case-handling processes.

• Follow security and data privacy procedures across all channels.

• Proactively contribute to knowledge sharing, team discussions, and continuous improvement.

• Take responsibility for your own learning and development through performance feedback, Wise’s Career Map and coaching from Team Leads.

• Embody and uphold Wise’s values in daily interactions.

At Wise, our global audiovisual team is the backbone of seamless events and meetings. We ensure all AV equipment is perfectly poised for action across our offices worldwide. If you are an experienced AV professional with a passion for live production and confident in taking on complex challenges, we want you on our team in São Paulo. As a Level 2 Technician, you will be a key player in the technical delivery of our cross-company events and take true ownership of our event spaces in our soon to be opened new office. You will independently drive solutions, orchestrate live shows, and be a vital partner who understands exactly where the team can have the most impact.

What you’ll do:

• Orchestrate the technical delivery of diverse, cross-office events, understanding how internal events work and taking responsibility for setting up and operating them.

• Act as the local technical lead during live events, seamlessly switching between critical roles such as managing Zoom, camera control, streaming via Vimeo.

• Deliver the best AV experiences for in-room and remote participants using Google Meet, Zoom, Vimeo and various other hardware that we use in our offices (Q-SYS, Logitech, Neat, etc)

• Maintain and upgrade AV solutions in our offices while working together with Wise’s Workplace team to keep the AV systems up-to-date and automated where necessary and possible (office refurbishments and new offices)

• Take ownership of our audiovisual tools across both meeting rooms and dedicated event spaces.

• Partner closely with internal communications and event teams, developing comprehensive runbooks and looking at these spaces from Wiser's point of view to continuously seek improvements.

• Confidently perform under pressure when facing issues with meeting rooms or event setups, including changing mics, adjusting cameras, and working alongside external integration partners.

• Troubleshoot basic audiovisual signal flows in our meeting room environment to ensure presenters have a flawless experience.

• Work on additional AV services relevant to the employee experience such as digital signage systems and room bookings

• Deal with support related service requests and incidents for the supported technologies and infrastructure together with other IT support teams

• Vendor & Project Management: Coordinate with external vendors for office enhancements and structural changes; oversee project timelines from inception to completion.

• AV & Tech Oversight: Field internal AV requests, managing stakeholder expectations by balancing technical feasibility with budget constraints.

• Strategic Budgeting: Identify practical, cost-effective solutions for office upgrades without compromising quality or functionality.

Primary Responsibilities

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

  Operational Management

   

• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.