Total 265 Customer Service job vacancies in D26 Upper Thomson, Springleaf

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You will play a strategic role in delivering excellent service to our partner brands by leading advanced analytics initiatives, guiding junior analysts, and translating complex data into clear business actions.

You will be responsible for:

• Lead end-to-end data analytics initiatives, from problem definition and data extraction to insight generation and business recommendations.
• Design, own, and continuously enhance enterprise-level dashboards, scorecards, and performance frameworks to track KPIs and SLAs across programs.
• Act as a strategic analytics partner to cross-functional stakeholders (Operations, WFM, QA, L&D, Sales Enablement, and Leadership), translating business objectives into scalable data solutions.
• Conduct complex deep-dive and root-cause analyses to identify performance gaps, risks, and growth opportunities, and present clear, actionable recommendations to senior stakeholders.
• Support and influence forecasting, capacity planning, and performance modelling to enable proactive and data-driven business decisions.
• Drive automation and optimisation of reporting processes to improve efficiency, accuracy, and sustainability at scale.
• Ensure high standards of data governance, integrity, security, and compliance across all analytics deliverables.
• Provide thought leadership through data storytelling, guiding stakeholders to interpret insights and take decisive action.
• Mentor, coach, and review the work of Business Analysts, ensuring quality, consistency, and capability uplift within the team.
• Collaborate closely with management to shape analytics roadmaps and contribute to continuous improvement initiatives that enhance operational excellence and the Quality Management System of TDCX.
• Perform any other duties and responsibilities assigned by management from time to time, within the scope of employment and in support of organisational objectives.

Who are we looking for?

• Diploma or Bachelor’s Degree in an analytics-related discipline; Post Graduate Diploma or Professional Degree in any field is also acceptable.
• Preferably with 5 years of relevant working experience in analytics, business intelligence, or a related field.
• Strong hands-on experience in conceptualising, designing, developing, testing, implementing, and supporting data solutions that drive business outcomes.
• Demonstrated ability to analyse complex and diverse datasets and translate insights into compelling, executive-ready visualisations and narratives.
• Experience in managing, mentoring, or leading a team of analysts, with the ability to guide priorities, review outputs, and uplift analytical capabilities.
• Proactive and inquisitive mindset, with the confidence to challenge assumptions and influence decisions constructively.
• Excellent stakeholder management, communication, and presentation skills, including the ability to engage senior leadership.
• Highly detail-oriented, independent, and capable of managing multiple priorities under pressure.
• Strong proficiency in advanced Excel and Google Sheets for analytics is required.
• Proficiency in analytical tools such as Tableau, Power BI, Looker, Klipfolio, Qlik, R, or Python.
• Adaptable and comfortable working across different stakeholders, business models, and fast-changing project environments.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.

About us:

Esco Lifesciences Group is improving lives through science! Headquartered in Singapore, expanded globally with factories and offices in 43 locations around the world, Esco is building a synergistic ecosystem of life science tools, diagnostics, therapies, and technologies to improve human lives.

With nearly 50 years of history and a strong foundation in Singapore, Esco is a dynamic, fast-growing, mid-sized multinational organization that bridges East and West. We offer a diverse, inclusive, and globally connected environment where you’ll collaborate with top experts and visionary clients worldwide. As we accelerate our global expansion, you’ll have the unique opportunity to grow your career in tandem with the company, driving innovation and shaping a healthier, more equitable, and resilient future.

Role Summary:

The Service Operations Assistant is the backbone of the service department, ensuring that field engineers have the parts and certified tools they need for daily operations. This is a versatile role that combines inventory management, technical equipment maintenance, and administrative procurement support, alongside ensuring the service facility remains a clean and professional workspace.

Key Responsibilities:

1. Store & Inventory Management

• Manage the service store inventory, including receiving, picking, packing, and labeling of spare parts.
• Prepare "job kits" for Field Service Engineers daily to ensure they have all necessary components before heading to customer sites.
• Conduct regular stock-takes and monitor inventory levels to initiate timely replenishment requests.
• Support the main warehouse team with the physical loading and unloading of cargo and general movement of stock.

2. Equipment Maintenance & Calibration

• Act as the custodian for all engineer testing and measurement equipment, maintaining a master register of all assets.
• Maintenance & Repair: Responsible for the general maintenance and basic technical repair of testing equipment (e.g., checking battery health, replacing fuses, and ensuring mechanical integrity).
• Calibration Program: Coordinate external calibration schedules with third-party labs and ensure all equipment is within its valid certification period.
• Maintain meticulous records of calibration certificates and "As-Found/As-Left" data for audit readiness.

3. Facility Upkeep & Housekeeping

• Area Cleaning: Take daily ownership of the cleanliness and organization of the service department, workshop area, and service store.
• Ensure the workspace is free of clutter and compliant with safety standards.
• Support general facility maintenance and address minor building-related needs.

4. Administrative & Procurement Support

• Convert supplier quotes into internal Purchase Requests (PR) and manage the progress of these requests through to delivery.
• Assist in updating service documentation, manuals, and digital records as required by the service manager.

Requirements

• Education: ITE Nitec or Diploma in an Engineering, Logistics
• Experience: 1–3 years of experience in a warehouse, store, or technical service environment.
• Technical Skills: * Basic "hands-on" mechanical or electrical aptitude to perform minor repairs on tools.
• Proficient in Microsoft Office (Excel) for inventory tracking and record-keeping.
• Experience with basic procurement or ERP systems is an advantage.
• Physical Attributes: Must be physically fit and willing to perform active tasks, including area cleaning and moving heavy cargo/equipment.
• Soft Skills: Highly organized with a strong sense of responsibility toward deadlines and audit compliance.

Job Highlights

• On the job training, opportunity for promotion
• 5 days work week, performance bonus, medical benefit, etc
• Friendly work environment

Job Description

Job Requirements / Responsibilities

1. Experience in project management, coordination, budget control & handling of necessary submissions to relevant authorities/ landlords etc

2. Ability to understand auto cad, layout plans, with some knowledge of installation methods

3. Knowledge in carpentry and graphic details .

4. Prepare and manage project schedule to ensure project completion within schedule.

5. Attend site meetings and inspections with suppliers and subcontractors.

6. Supervise projects closely to ensure conformity to specifications, quality, budgets and delivery schedule.

7. Updating and report on project progress and take appropriate actions to ensure project progress is on schedule.

8. Work closely with team, clients and contractors on timely project handover.

9. Self – motivated team player, committed and hardworking person.

10. Resourceful and able to work independently.

11. Able to manage multiple projects simultaneously, work well under pressure and tight project timeline.

12. Good interpersonal and communication skills.

13. Organised with effective time management skills.

14. Perform any other ad hoc duties as assigned.

15. Candidates with an interior design background, keen eye on design/ construction details are a plus.

16. Monthly base salary, commission per project and annual bonus upon target.

Years of Experience

Minimum 2 – 3 Years of relevant experience in project management of interior fit-out works or props setup, printing management and marketing campaign.

Interested candidates are invited to submit your updated resume.

Please include the below information in your resume:

· Current and expected salary

· Reasons for leaving current company

· Date of availability

You will manage the customer service counter, attend to shoppers and tenants’ enquiries/feedback, support Marketing Communication activities including but not limited to issuing of contest coupons / gift vouchers, handling of promotional gift / bank rewards redemptions, handling systems relating to shopper management and loyalty programme, and other administrative duties.

Requirements:

• Minimum GCE ‘N/O’ level with at least 2 years’ relevant experience. Diploma holders will have an added advantage
• A pleasant personality with good spoken communication and customer service skills are essential
• Team player with ability to work independently
• Able to work shifts, weekends and public holidays
• 5 days work week
• Candidates with experience in shopping mall or service industry are encouraged to apply

About Us: Achievers Dream Learning Centre proudly stands as Singapore’s first Chemistry Tuition Centre equipped with an NEA-approved Chemistry Practical Lab, offering a positive learning experience for students from Upper Primary to Junior College.

We’re searching for a dedicated and enthusiastic Intern to join our passionate team, supporting our mission in teaching, curriculum development, and lab operations. If you’re looking for hands-on experience in a supportive environment, this role is perfect for you!

Your Role: A Day in the Life of an Intern

As an Intern at Achievers Dream, you’ll play a vital part in assisting our Teachers and Lab Technicians. Each day, you’ll:

• Enhance Curriculum: Collaborate with the team to develop, refine, and innovate chemistry curriculum materials.
• Support Learning: Work closely with teachers to deliver lessons and provide one-on-one guidance to students.
• Prepare for Experiments: Mix and prepare solutions, set up lab experiments, and organize equipment.
• Record Data: Assist in tracking and analyzing experimental data to support student learning.
• Handle Operations: Perform essential administrative tasks, maintain lab safety, and ensure everything is organized and ready to go.

What Makes Us Unique: Our Culture

At Achievers Dream, we foster a clan-oriented culture where collaboration, mentorship, and teamwork are paramount. We embrace learning from our mistakes, encourage open communication, and support one another every step of the way. It’s a place to grow, learn, and contribute meaningfully.

Who We’re Looking For: Ideal Candidate Profile

We’re excited to meet someone with:

• A Problem-Solver’s Mindset: Adaptability and creative thinking to overcome challenges.
• Team Spirit: Strong collaboration skills and a positive attitude.
• Detail-Oriented Focus: Meticulousness in organization and record-keeping.
• Passion for Education: A genuine enthusiasm for teaching, chemistry, and curriculum development.
• Chemistry Background: A relevant degree or experience in chemistry is a bonus!

Perks & Working Hours

Hours:

• 4 weekdays + 1 weekend or 3 weekdays + 2 weekends
• Weekdays: 1pm to 9pm
• Saturdays / Sundays: 8.30am to 6.30pm

Ready to Dive In?
If you’re passionate about chemistry, love to teach, and thrive in a dynamic, growth-oriented environment, we’d love to hear from you! Send your resume (in MS Word or PDF format) to admin@achieversdream.com.sg, and we’ll be in touch soon!

Minimum commitment period: 6 months or more

Esco Lifesciences Group provides enabling technologies, products, and services to the life sciences and healthcare industries, supporting academic research and scientific discoveries, clinical practice, as well as biopharmaceutical R&D and manufacturing. Headquartered in Singapore, Esco has an extensive sales network in over 100 countries, direct sales and service offices in over 20 countries, 8 manufacturing, and R&D hubs in the US, Europe, the UK, China, Singapore, Indonesia, and over 1300 employees worldwide.

Esco is poised to benefit from the sustained growth of the healthcare and biopharma industries in Asia and globally. Esco has achieved market leadership in China, and globally, in multiple categories within some of the fastest-growing segments — with China being its largest and fastest-growing market. As a Singapore-headquartered company, Esco is a nexus of East and West, bridging technologies, products, and talent across the world, with global operations spanning the US, Europe, and Asia.

SERVICE ENGINEER

Main Duties:

The ideal candidate will be involved with equipment installation, after-sales services such as calibration, certification and preventive maintenance, and service documentation and reports. Candidate must have strong interpersonal skills, independent, and able to work under pressure in a fast-paced environment.

Responsibilities:

· Field service support for Esco products

· Handle all breakdown calls in the earliest response time

· Ensure a high level of customer satisfaction and effectively manage customer expectations

· Prepare field service reports and related documentation.

· Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair

· Responsible for decisions when to instigate the escalation process in order to resolve a customer concern/issue.

· Perform troubleshooting, commissioning, and certification of units promoted

· Provides effective teamwork, building a strong relationship with customer contacts

· Carry out hands-on training for field service organizations internationally when needed

The Ideal Candidate Would Possess:

· Diploma or Degree in Engineering or related field.

· Fresh graduates are welcome to apply!

· With at least one (1) year working experience in equipment repair and troubleshooting.

· Proven experience in calibration or metrology laboratories is highly preferred

· Candidates from air conditioning, HVAC, or refrigeration repair and maintenance backgrounds are also welcome to apply.

· Good command of spoken and written English

· Good analytical and problem-solving skills

· Willing to travel locally and abroad

Job Responsibilities:

Workshop Operations

• Support Makers’ Academy staff in the day-to-day to operation of the workshop facilities (blk 56 or blk 25), including but not limited to 3D printers, laser cutting machines, and tabletop fabrication machines.
• Assist in equipment setup, basic troubleshooting and monitoring of machine usage during operational hours.

Safety & Compliance

• Ensure all workshop users adhere to safety guidelines and operating procedures.
• Conduct routine safety checks on equipment and the workshop environment.
• Report any safety incidents, hazards or equipment faults.

Administration & housekeeping

• Maintain orderliness, cleanliness of the workshop.
• Assist with basic inventory checks and upkeep of tools, materials, and consumables.
• Support documentation and simple administrative tasks related to workshop operations when required.

Prototyping & User Support

• Provide guidance to students on the correct use of tools, machines, and materials for prototyping activities.
• Advise students on suitable fabrication approaches based on their project requirements.
• Communicate effectively with students to understand their needs and guide them through the prototyping process.

Pre-requisites:

• Hands‑on experience operating 3D printers, laser cutters, and/or other digital fabrication equipment.
• Working knowledge of prototyping processes within a maker space or workshop environment.
• Practical design or making skills, with an interest in hands‑on fabrication.
• Comfortable working in a workshop or maker space setting.
• Able to communicate clearly and patiently with students and stakeholders.
• Safety‑conscious, detail‑oriented, and able to follow established procedures.

This is a temporary hourly rated position.

Summary:

We are seeking a skilled and customer-focused AV Engineer to be stationed at a client location to support day-to-day AV operations. The role includes setup, operation, troubleshooting, and maintenance of AV systems to ensure smooth meetings and events.

Responsibilities:

• Provide onsite technical support for AV systems including video conferencing, projectors, audio systems, and control interfaces
• Support internal and external meetings and events
• Troubleshoot and resolve AV hardware, software, and configuration issues, coordinating with clients to ensure timely resolution
• Perform routine maintenance, system diagnostics, and firmware/software updates
• Maintain service logs, documentation, and technical reports
• Train end users and client staff on system operation as needed
• Adhere to company safety protocols and industry standards

Requirements

• Diploma in Electronics, Audio Engineering, IT, or equivalent
• 2–3 years of experience in AV support or engineering roles
• Strong knowledge of AV systems, control systems, and VC/audio conferencing platforms
• Experience in corporate or client-facing environments
• Basic IT and networking knowledge
• Strong attention to detail and service-oriented mindset
• Good communication and interpersonal skills

Job Description

Be part of a team that keeps critical goods safe! We are looking for a Sales Executive / Sales Support Executive to drive new business and support our growth in the Cold Chain and logistics sector.

This is a single-hire role where we are looking for a strong B2B “hunter” with the potential to grow.

What You’ll Do

• Actively prospect and acquire new B2B customers through cold calling and outreach.

• Build and manage a strong pipeline of new business opportunities.

• Understand client needs and propose suitable Cold Chain logistics solutions.

• Support the preparation of quotations and proposals.

• Coordinate with internal teams to ensure smooth service delivery.

• Follow up with clients to build and maintain long-term relationships.

 How You’ll Be Positioned

• Candidates with relevant Cold Chain/logistics experience will be hired as a Sales Executive, managing the full sales cycle.

• Candidates with strong B2B hunting experience but no industry background will start as a Sales Support Executive with a clear pathway to progress into a Sales Executive role.

 What We’re Looking For

1. Minimum Diploma in Business, Marketing, Logistics, or related field.

2. Minimum 2 years of B2B sales experience with strong hunting ability.

3. Good command of English.

4. Confident in cold calling and client-facing interactions.

5. Proficient in Microsoft Office (Excel, PowerPoint).

6. Self-motivated, resilient and results-driven.

7. Experience in logistics or cold chain is a bonus but not essential

 Why Join Us?

• Grow your career in the expanding cold chain sector.

• Clear progression to Sales Executive role.

• Work in a supportive, performance-driven environment.

• Competitive salary, AWS and incentives.

 Apply now and build your career in a fast-growing and essential industry!

Responsibilities

1. Serve as the main point of contact for customers, handling enquiries related to vessel operations, shipments, and documentation.
2. Coordinate closely with operations, port agents, and internal teams to ensure smooth execution of maritime services.
3. Manage end-to-end customer orders including booking, documentation, and follow-up on shipment status.
4. Prepare and verify shipping documents such as invoices, delivery orders, and bills of lading.
5. Track vessel schedules and update customers on delays, changes, or operational issues.
6. Resolve customer complaints and service issues promptly to maintain high customer satisfaction.
7. Ensure accurate data entry into internal systems and maintain proper documentation records.
8. Liaise with finance team on billing, invoicing, and payment follow-ups when required.
9. Support continuous improvement initiatives to enhance service quality and operational efficiency.
10. Ensure compliance with company policies, maritime regulations, and safety standards.

Requirements

1. Diploma or Degree in Maritime Studies,Logistics, Supply Chain, or related field.
2. Minimum 1–3 years of experience in customer service within shipping, logistics, or maritime industry.
3. Familiarity with shipping documentation (e.g., Bill of Lading, manifests) and vessel operations preferred.
4. Strong communication and coordination skills with ability to manage multiple stakeholders.
5. Proficient in Microsoft Office and experience with shipping or ERP systems is an advantage.

Clarence Khoh
R1552376

Responsibilities

1. Performbody or foot massages therapy
2. Maintain cleanliness and presentation of equipment and inventory of products
3. Acknowldge and respond to relevant customer queries, needs and expectations
4. Uphold hygiene standards and follow health and safety regulations
5. Assist in reception duties as and when required.

Requirements

1. Experience as massage therapist
2. Good communication and customer skills
3. Positive attitude

The Applications Support Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• The Application Support Analyst is responsible having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments; thus making recommendations for improvements.
• Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.
• Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards; documents requirements.
• Partners with appropriate development and production support areas.
• Participates in validation and testing activities.
• Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
• Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
• Has limited but direct impact on the business through quality of activities provided; impacts team and closely related teams.
• Exchanges ideas and information in a concise and logical manner.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years experience or interest about apps support procedures, concepts and of other technical areas.
• Familiarity with tools such as Abinitio and ETL processes.
• Exposure to Control-M or similar job scheduling tools.
• Basic knowledge of UNIX/LINUX operating systems.
• Understanding of Big Data concepts including HIVE, and experience with Java Spark.
• Basic knowledge of NoSQL databases like Mongo DB.
• Foundational knowledge of Oracle SQL/PLSQL.
• Exposure to data visualization tools such as Tableau.
• Basic knowledge of AI and prompt engineering, willingness to adapt AI in day-to-day tasks.
• Participation in some process improvements.
• Be able to work under pressure
• Analytical and troubleshooting skills.
• Knowledge in banking applications and server infrastructure
• Good interpersonal and communication skills, great teammate

Education:

• Bachelor’s/University degree or equivalent experience

How You’ll Succeed

Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

The Sequoia Vision is excited to announce an opportunity for passionate educators to join our team dedicated to transforming the learning experience in mathematics.

Team Culture

Our team culture is straightforward and supportive. Here’s what you can expect:

• Real Connections: We value open and honest communication. Sharing ideas and feedback is encouraged, and everyone’s voice matters.
• Team Support: We work together and help each other grow. If you need assistance or advice, your colleagues will be there to support you.
• Work-Life Balance: We understand that life happens. Our focus is on teaching, but we also respect your time outside of work.
• Passion for Impact: We are all here because we care about our students’ success. We celebrate the small wins and strive to make a positive difference in their lives.

What We Offer

As a Math Specialist Trainee / Teacher, you will embark on a rewarding career path with numerous benefits:

• Comprehensive Training: Receive in-depth training on effective teaching techniques that make your lessons engaging and impactful.
• Career Advancement: Progress to a Math Specialist, with opportunities for performance-based bonuses to reward your hard work.
• Clear Pathway to Leadership: Move up to Senior Math Specialist, earning a competitive salary range, while enjoying a robust compensation package and a commitment to work-life balance.
• Accelerated Career Track: Existing MOE Math Teachers can benefit from a streamlined progression to senior roles based on demonstrated value.
• Opportunities for Growth: Ambitious individuals can aspire to advanced positions such as Master Math Specialist and Principal Math Specialist, with advancement based purely on merit.

Responsibilities

• Assist in developing and teaching Math (Junior College) aligned with the MOE syllabus using our proprietary teaching methodology.
• Participate in ongoing professional development through peer-sharing and training sessions to stay current with educational trends.
• Collaborate with fellow educators to implement innovative projects.

Who We’re Looking For

• Commitment to Training: This is a full-time opportunity requiring full commitment to the training program; no other jobs or business ventures can be held concurrently.
• Long-term Vision: We seek individuals who love teaching but wish to avoid administrative burdens and office politics. A commitment of at least 3 to 5 years is essential.
• Passion for Teaching: A sincere dedication to helping students reach their full potential is a must.
• Willingness to Learn: Openness to being coached in our unique teaching methodology is essential.

Qualifications

• NIE-trained or hold a Math degree/diploma from a recognized institution.
• Minimum Grade: O-Level Math (A1/A2) or A-Level Math (A).
• At least 1 year of relevant teaching experience (tuition centers and/or MOE schools) is preferred, but entry-level candidates from Polytechnics and Universities are also encouraged to apply.

If you are passionate about mathematics, have a knack for teaching, and are dedicated to making a difference in students' lives, we invite you to join our dynamic team. Together, let’s shape the future of math education!

To apply:

• Submit your application along with your resume.
• Wait for our team to contact you for a phone interview, followed by a face-to-face interview and content test.
• Part-time or full-time positions are available.

We regret that only shortlisted candidates will be contacted.

St Joseph’s Institution International is a Catholic and Lasallian school that provides a quality international education to a diverse student body, rooted in the community of Singapore. We are seeking a proactive and enthusiastic team player with strong people skills and cultural sensitivity to join us as:

Application Support Specialist

Overview

To serve as a technical and administrative anchor for the school’s digital ecosystem. The Application Specialist ensures the stability and evolution of academic and administrative platforms through level 1 support, rigorous project testing, and disciplined operational management. By bridging the gap between technical complexity and user needs, this role ensures that the institution’s software investments are fiscally managed, accurately documented, and seamlessly integrated to support the mission of teaching and learning.

General responsibilities and duties

• Serve as the first-line support for academic and administrative software, providing high-quality technical assistance to faculty, staff, and parents.
• Manage the full lifecycle of support tickets, ensuring all user inquiries are addressed with speed, accuracy, and a high degree of customer service.
• Diagnose and resolve technical friction points within Student Information Systems (SIS), Learning Management Systems (LMS), internal platforms, and cross-system integrations.
• Facilitate the seamless escalation of high-complexity issues to the application manager or external technical teams while maintaining ownership of the user experience and communication.
• Assist in the successful launch and enhancement of new systems and reporting tools through technical configuration and environment setup.
• Act as a key bridge between the support team, Project Managers (PMs), and application stakeholders to ensure requirements are met.
• Coordinate User Acceptance Testing (UAT) cycles, and produce high-quality documentation for new deployments.
• Actively participate in the continuous improvement lifecycle, identifying opportunities to refine digital workflows for both staff and students.
• Oversee the end-to-end procurement workflow by preparing and submitting Purchase Requisitions (PR) for software licenses and application-specific needs.
• Conduct monthly audits and budget reconciliations to ensure all application-related expenses are accurate, optimized, and compliant.
• Develop and maintain a robust technical library, encompassing system configurations, internal process flows, and vendor coordination logs.
• Act as a point of contact for vendor support, ensuring that service-level agreements are met and system documentation remains current.
• Provide versatile administrative support to the IT department, contributing to broader team initiatives and ad-hoc office projects as required.

Requirements:

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related technical discipline (e.g., Information Systems, Software Engineering).
• Hands-on experience in application support or systems administration 
• Understanding of structured ticket management and service lifecycles
• Foundational certification in SQL or Tableau/Looker Studio datavisualization.
• Previous experience working within an educational setting or an organization with complex user-facing applications is a distinct advantage.
• Prior experience with relational databases (SQL) and cloud-based productivity suites Google Workspace.
• Demonstrated ability to perform data queries and basic data base administration using MS SQL or SQL.
• Proven experience in managing Google Workspace administration and a functional understanding of Active Directory (AD) and Single Sign-On(SSO) protocols.
• Hands-on exposure to (or a strong aptitude for) datavisualization tools such as Looker Studio and big-data platforms like BigQuery.
• Familiarity with AppSheet (or similar low-code platforms) and aconceptual understanding of the .NET framework for troubleshooting purposes.
• Strong ability to analyze complex organizational workflows and translate them into technical application requirements.
• A methodical approach to root-cause analysis and the ability to solve complex system discrepancies under pressure.
• Exceptional verbal and written communication skills, with theability to bridge the gap between technical teams and non-technicalstakeholders (teachers, parents, and staff).
• A self-starter mindset with the agility to learn and implementemerging educational technologies in a fast-paced environment.
• Ability to work effectively within a cross-functional project team while maintaining the discipline to manage independent tasks and deadlines.
• A dedicated "user-first" mentality focused on providing empathetic support and optimizing the end-user journey.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to his classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Please visit our website at https://www.sji-international.com.sg/about/careers for more details.

Interested parties please apply via mycareersfuture or JobStreet.

Only Singaporeans need apply.

We regret that only shortlisted candidates will be notified.

The Sequoia Vision is excited to announce an opportunity for passionate educators to join our team dedicated to transforming the learning experience in mathematics.

Team Culture

Our team culture is straightforward and supportive. Here’s what you can expect:

• Real Connections: We value open and honest communication. Sharing ideas and feedback is encouraged, and everyone’s voice matters.
• Team Support: We work together and help each other grow. If you need assistance or advice, your colleagues will be there to support you.
• Work-Life Balance: We understand that life happens. Our focus is on teaching, but we also respect your time outside of work.
• Passion for Impact: We are all here because we care about our students’ success. We celebrate the small wins and strive to make a positive difference in their lives.

What We Offer

As a Math Specialist Trainee / Teacher, you will embark on a rewarding career path with numerous benefits:

• Comprehensive Training: Receive in-depth training on effective teaching techniques that make your lessons engaging and impactful.
• Career Advancement: Progress to a Math Specialist, with opportunities for performance-based bonuses to reward your hard work.
• Clear Pathway to Leadership: Move up to Senior Math Specialist, earning a competitive salary range, while enjoying a robust compensation package and a commitment to work-life balance.
• Accelerated Career Track: Existing MOE Math Teachers can benefit from a streamlined progression to senior roles based on demonstrated value.
• Opportunities for Growth: Ambitious individuals can aspire to advanced positions such as Master Math Specialist and Principal Math Specialist, with advancement based purely on merit.

Responsibilities

• Assist in developing and teaching Math (Primary and Upper Secondary) aligned with the MOE syllabus using our proprietary teaching methodology.
• Participate in ongoing professional development through peer-sharing and training sessions to stay current with educational trends.
• Collaborate with fellow educators to implement innovative projects.

Who We’re Looking For

• Commitment to Training: This is a full-time opportunity requiring full commitment to the training program; no other jobs or business ventures can be held concurrently.
• Long-term Vision: We seek individuals who love teaching but wish to avoid administrative burdens and office politics. A commitment of at least 3 to 5 years is essential.
• Passion for Teaching: A sincere dedication to helping students reach their full potential is a must.
• Willingness to Learn: Openness to being coached in our unique teaching methodology is essential.

Qualifications

• NIE-trained or hold a Math degree/diploma from a recognized institution.
• Minimum Grade: O-Level Math (A1/A2) or A-Level Math (A).
• At least 1 year of relevant teaching experience (tuition centers and/or MOE schools) is preferred, but entry-level candidates from Polytechnics and Universities are also encouraged to apply.

If you are passionate about mathematics, have a knack for teaching, and are dedicated to making a difference in students' lives, we invite you to join our dynamic team. Together, let’s shape the future of math education!

To apply:

• Submit your application along with your resume.
• Wait for our team to contact you for a phone interview, followed by a face-to-face interview and content test.
• Part-time or full-time positions are available.

We regret that only shortlisted candidates will be contacted.