Description:

We are seeking a proactive and customer-focused individual to join our team as a Customer Service Executive. In this role, you will be responsible for handling customer enquiries and maintaining a high level of customer satisfaction and service quality will be a key priority.

Working Location: Menara MBMR, Mid Valley (accessible by LRT Abdullah Hukum & KTM Mid Valley)

Working Arrangement: Rotational shift-based (5 working days per week)

Shift Arrangement: Monday to Friday or Friday to Tuesday

Weekend: Work-From-Home

Working hour: 9am-6pm or 12pm-9pm (include 1 hour break)

Key Responsibilities

• Handle Customer enquiries via Tiktok, Shopee, Lazada, and social media.
• Respond to enquiries professionally and promptly.
• Assist customers with order, delivery and product-related questions.
• Coordinate with internal team for order or issue resolution.
• Maintain good customer satisfaction rate and service quality.

Skills & Qualifications

• Minimum 1-2 years of customer service or e-commerce experience preferred.
• Able to read and write (type) in Bahasa Malaysia & Chinese & basic English.
• Fresh graduated are welcomed to apply.
• Shift work on weekday & weekends.
• Good communication skills and basic computer / e-commerce platform knowledge.

• Medical Allowance
• Meal Allowance
• EPF, SOCSO & EIS contribution
• All gazetted holidays in Wilayah Persekutuan Kuala Lumpur
• Annual leave from 14 days
• Nearby public transport
• Free snacks
• Young & open culture

描述：

我們正在尋找一位積極主動、以客戶為中心的人才加入我們的團隊，擔任客戶服務專員。在這個職位上，您將負責處理客戶諮詢，保持高水準的客戶滿意度和優質服務是您的首要任務。

工作地點：Menara MBMR，谷中城（可搭乘輕軌 Abdullah Hukum 和電動火車谷中城站抵達）

工作安排：輪班制（每週工作5天）

工作時間安排：週一至週五或週五至週二

週末：居家辦公

工作時間：上午9點至下午6點或中午12點至晚上9點（含1小時休息時間）

主要職責

• 透過 TikTok、Shopee、Lazada 和社群媒體處理客戶諮詢。
• 專業及時回覆問詢。
• 協助顧客處理訂單、配送及產品相關問題。
• 與內部團隊協調解決訂單或問題。
• 保持良好的客戶滿意度和優質服務。

技能與資格

• 至少1-2年客戶服務或電子商務經驗者優先考慮。
• 能夠讀寫（打字）馬來語、中文和基本英文。
• 歡迎應屆畢業生申請。
• 平日和週末均需輪班。
• 良好的溝通能力和基本的電腦/電子商務平台知識。

• 醫療津貼
• 伙食補貼
• 公積金 (EPF)、社保 (SOCSO) 和就業保險計劃 (EIS) 繳款
• 吉隆坡聯邦直轄區的所有公告假期
• 年假14天起
• 附近公共交通
• 免費零食
• 年輕開放的文化

Location: Lorong Chuan
Salary: Up to $3K (Depending on experience)

Office Hours (Mon–Fri)

Job Scope:

• Process orders and transactions accurately
• Liaise with accounts, warehouse, logistics and sales teams to resolve issues
• Retrieve purchase orders and submit invoices via customer portals
• Coordinate returns with warehouse and sales teams
• Issue credit and debit notes when required
• Handle general administrative duties

Job Requirements:

• Min. A level/ Nitec/ Diploma in any field
• Min. 1-2 years relevant admin/ logistics/ business support experience preferred

Join a healthcare team where you can make a meaningful difference in patients' experiences while gaining valuable clinical and administrative exposure. Comprehensive training and guidance will be provided, making this an excellent opportunity for individuals looking to build experience in a healthcare setting.

Key Responsibilities

• Register and attend to patients at the clinic reception and service points
• Schedule and coordinate appointments efficiently
• Handle general enquiries and provide excellent patient service
• Assist in assessing and screening patients' general conditions
• Support referral coordination, billing, checkout, and administrative processes
• Assist doctors during simple examination procedures and consultations
• Maintain accurate and concise documentation of patients' conditions and clinical records

Requirements

• Min GCE N/O or ‘A’ Levels / Diploma or equivalent qualification
• Prior experience is not required as structured training will be provided
• Able to commit for at least 3 months
• Available to commence work within a short notice period

Interested applicants are invited to submit their updated resume to healthcaretemps@recruitexpress.com.sg with the subject header "Patient Service Associate".

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

Senior Community Care Centre Manager | Up to $7,500 | 5 Days | Central

Join a growing healthcare organisation dedicated to enhancing the quality of life for seniors through community care, rehabilitation, and day care services. We are seeking an experienced and compassionate leader to oversee centre operations and drive service excellence.

Salary & Benefits

Job scope:

• Immerse in hands-on experience in private wealth management
• Client onboarding and account maintenance
• Learn about investing and asset classes via comprehensive training programs
• Specialize in financial products including bonds, funds, structured products and OTC derivatives
• Become proficient in product management and client engagement

Responsibilities:

• Complete training modules on investing and financial products
• Support Sales on day-to-day tasks including; Client enquires, Account opeing and review, Complete relevant documentation requirements, Pre-Trade, Trade and Post-Trade process, Complete relevant documentation requirements
• Support the Products team on day-to-day engagement and operation including; product design and pricing,product lifecycle management, product performance and portfolio review, product due diligence (back up)
• Participate in Products team ad-hoc projects

Requirements:

• Degree or Diploma holder
• Major in Finance, STEM (Science, Technology, Engineering, Mathematics) or Accounting is a plus
• 1-3 years of relevant experience
• Strong analytical skills and attention to detail
• A passion for financial markets, investment strategies, and client service
• Effective communication and interpersonal skills
• Fluency in English and Chinese (Mandarin or Cantonese) is required for effective communication with clients

Campaign Operations & Execution

• Execute and deliver campaign fulfilment through processing of customer rewards,communications or distributors rewards, communications
• Execute campaign tasks including data preparation, marketing consent management, campaign system setup, User Acceptance Testing (UAT), fulfilment coordination, and handling ad-hoc exceptions.
• Support new campaign processes with automation to increase productivity, reduce risk or improve customer/ distributor experience
• Support Campaign Managers in distributor briefings and ground activations, and act as the primary contact for distributor queries on campaign logistics before and after launch.
• Collaborate with cross-functional teams and fulfilment platforms to ensure smooth campaign delivery and an exceptional customer experience.
• Track and monitor campaign performance and budgets against approved targets.

Quality Assurance & Compliance

• Ensure data accuracy, proper segmentation, and compliance with marketing consent requirements.
• Plan and complete user testing for respective platforms to ensure successful campaign deployment or fulfilment.
• Troubleshoot operational issues promptly,including data errors, system glitches, and fulfilment challenges
  
  Joy Yeow Zhi Qian
  (CEI Registration No: R2096261)
  Recruit Express Pte Ltd (EA Licence No: 99C4599)

Company Overview

MAGES Institute of Excellence is a leading private education institution in Singapore, specialising in Creative Media, Technology, Game Development, Design, Immersive Media, and Professional Development programmes.

Job Summary

The Student Services Administrator provides primary administrative support to students from enrolment to graduation, ensuring smooth processes, accurate records, timely communication, and compliance with institutional and EduTrust policies.

Responsibilities

• Communicate clearly and professionally with students to provide friendly, student-centric service throughout their learning journey
• Manage student records and documentation accurately to maintain compliance with institutional policies and EduTrust requirements
• Handle multiple administrative tasks efficiently to support smooth student administration and timely communication
• Use strong verbal and written communication skills to interact effectively with students from diverse backgrounds
• Address and resolve student concerns professionally and promptly to enhance the student experience
• Organize and prioritize workload to meet deadlines and support institutional compliance

Preferred competencies and qualifications

• 1–3 years of experience in student services, education administration, academic administration, customer service, or training administration
• Experience working in a Private Education Institution (PEI)
• Familiarity with EduTrust requirements
• Experience using CRM, LMS, or student management systems

Duties and Responsibilities

• Assist the Marketing and Sales department in maintaining and preparation of sales date/reports, management and business reports, as well as updating of price list, preparation of any letter or documents etc.
• Liaise/coordinate with our brand principals in matters related to marketing materials, shipments documentations, repairs, and any other related matters.
• Stay updated on industry trends, competitor activities, and market developments to inform sales and marketing strategies.
• In charge of sourcing and preparation of gifting needs.
• Support the sales team in prospecting and lead generation activities.
• Assist in event planning and/or involvement in managing, organizing, and attending events, as and when necessary
• Support maintenance of social media accounts.
• Perform administrative duties (eg. coordination for transportation and hotel, etc.)
• Managing the packing/inventory of incoming and outgoing marketing materials.
• Visual Merchandising updates/maintenances for all point of sales.
• Follow up with contractors on newly open/renovated point of sales.
• And other ad hoc duties as required.

Requirements:

• Minimum ITE qualification
• At least 1 year of working experience preferred
• Proficient in Excel and PowerPoint
• Meticulous with a flair for numbers
• Meticulous, well-organized, able to work independently to meet deadlines.
• Able to multi-task and work independently in a dynamic environment.
• Excellent interpersonal and communication skills
• Creative thinker who is proactive, resourceful, collaborative and is driven to deliver results.

Job Summary

The Guest Service Assistant supports the guest experience by providing prompt and courteous assistance at the hotel entrance and lobby, handling guest luggage, assisting with enquiries, and supporting arrival and departure services. In every interaction, the role brings warmth and charm, leaving guests with a pleasant and lasting impression of their stay.

Areas of Focus

Guest arrival and departure support, luggage handling, guest orientation, and driveway assistance to maintain smooth guest flow and service standards.

Strategic Responsibilities / Duties

Guest Services

1. Greet all guests warmly upon arrival and departure.
2. Assist guests with luggage handling during arrivals and departures in a safe and efficient manner.
3. Escort guests to rooms while providing hotel information and answering questions.
4. Deliver luggage, amenities, parcels, and other guest items promptly.
5. Provide accurate directions, recommendations, and information about hotel services, facilities, and local attractions.

Luggage Handling & Storage

1. Tag, store, retrieve, and track guest luggage following proper procedures.
2. Ensure secure handling of all guest belongings.
3. Maintain the cleanliness and organization of the bell desk, luggage room, and lobby areas.

Transportation & Coordination

1. Support guests with taxi bookings, ride-hailing, or hotel transportation services.
2. Assist in coordinating valet services (if applicable).
3. Help manage group arrivals and departures.

Safety & Security

1. Follow all security protocols when handling guest items.
2. Stay alert for suspicious activities and report promptly.
3. Support emergency procedures by guiding guests as required.
4. Monitor lobby and public areas for unattended luggage and promptly follow hotel security protocols by reporting and addressing items left unattended to ensure guest safety and property security.

Operational Support

1. Deliver mails, parcels, messages, and guest items promptly and accurately.
2. Assist with lobby crowd control during peak hours.
3. Support Front Office colleagues with guest requests or special needs.
4. Perform other duties as assigned by management.

Key Skills and Requirements

1. Service-oriented with a friendly and professional attitude.
2. Good interpersonal and communication skills.
3. Physically fit with no limitations preventing manual duties such as lifting and moving luggage.
4. Able to work on rotating shifts, weekends, and Public Holidays.
5. 5-day work week.

Responsibilities

• Handle customer enquiries on banking products and services via calls
• Understand customer needs and provide suitable solutions
• Deliver high-quality service to ensure customer satisfaction
• Collect feedback and identify trends for service improvement

Requirements

• Prior experience in customer service/call centre

Other Inormation

• Jurong East/Changi Business Park
• 5 days (1pm - 10pm, 2pm - 11pm, 3pm - 12am)
• $2,500 - $3,500 + $1,000 shift allowance

Yana Norzamry | Personnel Registration No: R26160959 | EA Licence No.91C2918

Responsibilities

• Handle customer enquiries on banking products and services via calls
• Understand customer needs and provide suitable solutions
• Deliver high-quality service to ensure customer satisfaction
• Collect feedback and identify trends for service improvement

Requirements

• Prior experience in customer service/call centre

Other Inormation

• Jurong East/Changi Business Park
• 5 days (1pm - 10pm, 2pm - 11pm, 3pm - 12am)
• $2,500 - $3,500 + $1,000 shift allowance

Yana Norzamry | Personnel Registration No: R26160959 | EA Licence No.91C2918

Are you passionate about delivering exceptional customer experiences? We are seeking a professional and service-oriented Clinic Executive to support the daily operations of our specialist clinic. Individuals with experience in customer-facing roles, including healthcare, hospitality, aviation, retail, and other service industries, are encouraged to apply.

Key Responsibilities

• Provide warm, professional front-desk service to patients and visitors.
• Manage patient registration, appointments, and scheduling.
• Handle enquiries via phone, email, and messaging platforms.
• Coordinate with doctors, nurses, and healthcare professionals to ensure smooth clinic operations.
• Process billing, payments, insurance claims, and administrative documentation.
• Maintain accurate patient records and confidentiality.
• Deliver a high standard of service and patient care at every touchpoint.
  

Requirements

• Experience in customer-facing roles within airlines, hospitality, hotels, luxury retail, customer service, or related industries.
• Excellent communication and interpersonal skills.
• Professional appearance and service-oriented mindset.
• Strong organizational and multitasking abilities.
• Comfortable working in a fast-paced environment.
• Proficient in Microsoft Office and digital systems.
• Prior healthcare experience is an advantage but not required; training will be provided.

If you are interested in exploring this role or other current openings in the market, kindly email me at ashley.loo@recruitexpress.com.sg with your resume

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No.199601303W

About Us
Brahm Centre is a registered mental health charity dedicated to promoting happier and healthier living through holistic programs. We empower indivduals to create their own happiness. We are a full member of the National Council of Social Services (NCSS) and an Institution of Public Character (IPC). We offer science-based mindfulness programs to enhance mental well-being.

We have a care management team supported by trained volunteers. Working with the Agency for Integrated Care (AIC), the Ministry of Health (MOH) and healthcare and educational institutions, we support the community through health education, case management, counselling services and outreach. We offer wellness programs and art courses designed to enhance overall well-being.

Role Overview
We are seeking a dedicated Client Relations Officer to provide excellent customer service, support daily centre operations, and facilitate smooth delivery of programmes and events. This role requires strong organisational skills, attention to detail, and a passion for serving the community.

Key Responsibilities

1. Customer Service & Centre Operations

• Manage daily centre operations, including housekeeping, facility readiness, and availability of resources.
• Prepare venues and logistics for courses, workshops, and events.
• Ensure compliance with safety measures and smooth programme delivery.
• Attend to client queries, feedback, and registration; support SkillsFuture applications.
• Assist in processing course refunds and financial follow-ups with clients.
• Maintain accurate client and event data in Salesforce; ensure data protection compliance.
• Support outreach events, onsite or offsite, and contribute to course promotions.

2. Administrative & Programme Support

• Support Sub-Region Manager and Centre Manager in planning, facilitating, and supporting dementia/MH outreach and community events.
• Track attendance, manage reports, and complete administrative tasks within deadlines.
• Assist with any other administrative duties as assigned.

Requirements

• Diploma in any related discipline preferred but not mandatory.
• At least 1 year of experience in customer service or related fields.
• Strong customer service and interpersonal skills.
• Passion for serving seniors and supporting community well-being.
• Excellent attention to detail and organisational skills.
• Ability to hostworkshops and events is an advantage.