Total 264 Customer Service job vacancies in Bukit Bintang

• Plan and execute digital marketing campaigns across channels including Facebook, Instagram, Google, TikTok, YouTube, and other relevant platforms.
• Manage and optimize paid advertising (SEM, social ads, display ads) to achieve performance targets such as leads, conversions, and brand awareness.
• Create and manage engaging content for social media, website, and email marketing.
• Monitor and analyze campaign performance metrics and provide regular reports with insights and recommendations.
• Collaborate with internal teams and external agencies to align digital activities with overall marketing objectives.
• Conduct market research and competitor analysis to identify trends, opportunities, and areas for improvement.
• Manage company website content updates and ensure SEO best practices are implemented.
• Support in organizing online/offline marketing events and promotional activities when needed.

Job Description

• Install, configure and troubleshoot hardware and software systems, including operating systems, applications and network components
• Resolve Level 1 and 2 computer or application issues to local and remote users
• Escalation of Level 3 Application Issues to third-party vendors
• Provide guidance and recommendations to colleagues on best practices for using systems and technologies within the company
• Conduct regular system backups minimize data loss in the event of a system failure
• Maintain IT related Fixed Assets to support onboarding / offboarding process
• Maintain and ensure compliance with all IT / ISO related policies and procedures
• Collaborate with vendors, project leads and users to resolve issues and ensure consistent, viable solutions
• Update the core WordPress, manage plugin license and maintain pages and content
• Report generation and data analysis. Proficient in MS Office

Job Requirements:

• Diploma in Computer Science, Information Technology, or a related field
• At least 1 year of experience as an IT Systems Administrator or similar role
• Familiarity with Windows systems and environments
• Excellent problem-solving and communication skills, team player and able to work independently with minimal supervision
• Knowledge of SQL & Excel Is a MUST requirement
• Familiarity with WordPress would be advantageous
• Strong organizational and time-management skills
• Self-motivated and proactive

We regret to inform only shortlisted candidates will be notified.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to our company’s PDPA and e2i’s PDPA.

About Ma Kuang TCM Healthcare Group

Established in Singapore, Ma Kuang TCM Healthcare Group is a trusted and well-established provider of Traditional Chinese Medicine, with a strong regional presence across Singapore, Taiwan, Malaysia, and China. We are committed to holistic healthcare by combining time-honoured TCM practices with modern healthcare standards. Our services include acupuncture, tuina therapy, internal medicine, and women’s health, delivered by a dedicated team of professionals focused on patient well-being.

We are seeking a proactive, detail-oriented Talent Acquisition Executive to manage recruitment and support key HR functions. The ideal candidate will have strong recruitment experience, a solid understanding of Singapore employment regulations, and the ability to support both daily HR operations and long-term HR initiatives. At Ma Kuang, our core recruitment philosophy is to hire the right person.

Job Responsibilities

• Partner with department heads to understand hiring needs and role requirements.

• Proactively source candidates through job portals, social media, and other recruitment channels.

• Screen, shortlist, and interview candidates; present suitable candidates to Hiring Managers.

• Manage recruitment platforms, social media postings, and employer branding initiatives.

• Collaborate with Marketing on recruitment materials and campaigns.

• Participate in career fairs, recruitment events, and collaborations with agencies and government bodies (e.g. e2i, WSG).

• Prepare recruitment reports, including hiring outcomes and recruitment costs.

• Coordinate onboarding and orientation for new hires.

• Support HR projects, staff engagement activities, and other HR operational tasks.

Requirements

• Diploma/Degree in Human Resource Management, Business Administration, or related field.

• Minimum 2 -3 years’ experience in recruitment and HR administration.

• Familiar with Singapore employment laws, CPF, IRAS, and MOM requirements.

• Experience with headhunting or recruitment is an advantage.

• Proficient in Microsoft Office, especially Excel.

• Detail-oriented, organised, and able to handle confidential matters professionally.

• Strong communication skills and able to work independently and as part of a team.

Benefits

• Annual performance bonus

• Medical benefits (GP, Dental, Optical, Health Screening)

• Staff & family discounts

• Insurance coverage (IHP)

• Birthday allowance

• Leave benefits (Maternity, Childcare, Marriage, Compassionate)

• Employee referral incentive

We are seeking a Senior Executive/ Assistant Manager (E-Commerce) to strengthen our online presence and drive sales across key e-commerce platforms. This role is responsible for managing end-to-end e-commerce operations, optimising product visibility, executing digital marketing initiatives, and ensuring a seamless customer experience from order placement to fulfilment.

Key Responsibilities:

• Develop and implement effective sales strategies to boost product visibility and revenue on Shopee and Lazada.

• Monitor key performance indicators (KPIs), analyze trends, and run online promotions to maximize exposure and sales.

• Provide responsive and professional customer support through e-commerce platforms.

• Oversee order processing, delivery, and return handling to ensure a smooth and efficient fulfilment process.

• Support the planning and execution of digital marketing campaigns including social media ads, email marketing, and paid ads (Google Ads, Facebook Ads, etc.).

• Analyze and report on campaign performance, working with the marketing team to optimize for higher engagement and ROI.

• Assist in managing the e-commerce website to enhance user experience and drive conversions.

• Compile and present regular performance reports covering sales, customer behavior, traffic, and campaign effectiveness.

• Coordinate with internal departments such as marketing, inventory, and customer service to align and execute online initiatives.

Requirements:

• Diploma in E-Commerce, Marketing, Business, or a related discipline.

• At least 2-3 years of hands-on experience in e-commerce operations, digital marketing, or online retail.

• Proficient in managing online marketplaces like Shopee and Lazada.

• Strong analytical skills with experience in digital tools such as Google Analytics, Google Ads, Facebook Ads, and SEO tools.

• Excellent communication and organizational skills with attention to detail.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• A collaborative team player who can work cross-functionally with various departments.

• Proficiency in English and Mandarin for work-related communication, including product information and customer support.

Happy Tutors Learning Centre is a Social Enterprise looking to offer the highest quality bespoke education services to every student in Singapore. We have 6 centres spanning the East and West of Singapore.

We are looking for passionate tutors who are keen to work with students and help them in their school curriculum. Our centre is focused on customised learning and the tutor needs to be able to adapt their teaching to different learning styles.

We are looking for

• Primary and Secondary English tutors
• Primary and Secondary Mathematics tutors
• Primary Science tutors
• Secondary Chemistry tutors
• Secondary Physics tutors

Job Scope

• Review student’s curriculum and syllabus and answer their doubts regarding those topics.
• Assist the students in the understanding of key concepts being taught in school.
• Guide them in tests and exams preparations.
• Provide students with corrective feedbacks.
• Develop new learning materials for the centre’s distribution to our students.
• Assist in the centre's operations in other matters.
• Contribute to the learning programmes offered by the centre.

Requirements

• Infallible work ethics.
• Effective and positive communications is a must.
• Pleasant personality around customer, colleagues and students.
• Have passion towards education and helping others.
• Other industry experiences (if any).

About the Role:

As our Executive for After Sales, you will drive business growth within the security and public safety domains by managing our entire end-to-end sales lifecycle. You will take charge of identifying new opportunities, preparing competitive project quotations, and spearheading comprehensive tender proposals. Building strategic partnerships is a core focus, as you will actively engage with consultants, contractors, and end-clients, while representing the company at major industry exhibitions. Internally, you will oversee sales forecasting and pipeline tracking while collaborating closely with our Project, Service, and Finance teams to guarantee successful project delivery.

Job Responsibilities:

• Identify, develop, and close new business opportunities in the security and public safety domains.

• Prepare and submit tender proposals and service quotations, ensuring competitive and compliant submissions.

• Manage the end-to-end sales cycle, from lead generation to contract finalization and handover.

• Cultivate and strengthen relationships with consultants, contractors, and end clients.

• Oversee sales forecasting, revenue tracking, and pipeline management for management reporting.

• Collaborate closely with internal departments (Project, Service, and Finance) to ensure alignment on project delivery and client requirements.

• Represent the company at trade exhibitions, conferences, and customer meetings to enhance visibility and brand positioning.
  

Job Requirements

• Diploma/Degree in Engineering (Electrical/Electronic/Mechanical), IT, Business Administration, or related fields.

• Minimum 2 years in B2B sales, business development, or account management (after-sales service focus preferred).

• Full sales cycle ownership, from initial lead generation to final contract handover.

• Familiarity with security hardware (CCTV, access control, PA systems, screening/scanning equipment). Prior experience in Singapore's electronic security, ELV, homeland security, or building automation sectors, familiarity with GeBIZ and Singapore public sector tender submissions is a strong advantage.

• Hands-on experience preparing accurate project quotations, pricing proposals, and evaluating commercial risks.

• Proficient in sales forecasting, pipeline management, and management reporting.

• Excellent negotiation and presentation skills; confident representing the brand at trade exhibitions.

• Strong team player able to coordinate seamlessly with internal engineering, operations, and finance teams.

• Self-motivated and persistent when navigating technical sales.

1. Recruitment & Onboarding

• Manage end-to-end recruitment: job posting, sourcing, screening, interviewing, and coordinating offers.

• Conduct background checks and reference verifications.

• Manage new-hire onboarding, orientation, and documentation.

2. HR Operations & Administration

• Maintain and update employee records in HRIS or internal systems.

• Handle employee lifecycle documentation (appointment letters, confirmations, transfers, exits).

• Assist in payroll inputs — attendance, leaves, overtime, incentives, etc.

• Oversee employee attendance, leave management, and shift schedules.

3. Employee Relations & Engagement

• Address employee queries and grievances professionally.

• Conduct employee engagement activities, events, and surveys.

• Support initiatives that promote a healthy workplace environment.

4. Performance Management

• Coordinate annual and mid-year performance review cycles.

• Assist in goal setting, appraisal tracking, and documentation.

• Work with managers on performance improvement plans (PIPs) when required.

5. Training & Development

• Identify training needs by coordinating with department heads.

• Organize internal/external training sessions or workshops.

• Track training outcomes and maintain training records.

6. Compliance & Policy Management

• Ensure compliance with labor laws and company policies.

• Assist in drafting, updating, and implementing HR policies.

• Handle statutory documentation (PF, ESIC, Gratuity, etc.) with compliance accuracy.

7. Exit Management

• Manage resignation/termination processes, exit interviews, and documentation.

• Coordinate with stakeholders for full & final settlement.

• Analyse attrition trends and suggest improvements.

AboutUs:           

The Program inTranslational and Clinical Liver Cancer Research is a dynamic enterprise withinthe National Cancer Centre Singapore (NCCS) that conducts cutting-edge clinicaland translational research in primary liver cancer (hepatocellular carcinoma(HCC)). Nested within the program is the Secretariat of the Asia-PacificHepatocellular Carcinoma (AHCC) Trials Group. The AHCC Trials Group is acollaborative multi-national research network that spans the Asia Pacific andactively engages in a spectrum of prospective clinical and translation researchstudies that address unmet clinical needs of HCC.

Job Description:

The job is that of asenior research executive/assistant manager/manager managing projects within amature research program in HCC. This role is ideal for a motivated individualwho enjoys thinking and managing projects independently, but also as a teamplayer.

You will be part ofan active research enterprise management team that closely works with otherteams in clinical research coordination, wet laboratory research andbioinformatics. The Program encompasses a wide range of of biomedical researchfrom upstream and translational studies to prospective multi-site clinicalstudies. There will be opportunities to develop a deep understanding of thebiomedical ecosystem, and to work with key scientific opinion leaders, andpharmaceutical and biotech industry partners both locally and overseas. Youwill play a key role in the coordination, execution, and management of complexmulti-site research programs, while developing a strong network of academic,clinical, and industry contacts.

There will also beample opportunities for learning and publication.

Your ResponsibilitiesWill Include:

• Coordinating andengaging various internal and external stakeholders in the management ofmulti-institution and/or multi-national collaborations.
• Initiating andsupporting research activities including (but not limited to) research grantapplications, SOP development, and project budgeting.
• Provision ofnecessary resources that ensure compliance of regulatory/contractual documentsand smooth project operations.
• Organizing andpreparing materials for regular update meetings with collaborators.
• Providing a broadrange of high-level administrative support in planning, organizing and managingresearch-related events (meetings, conferences, seminars), as well as draftingand costing of new proposals.

Job Requirements:

• Bachelor’s degreein Life Sciences, Biomedical Sciences, Public Health, Business, or equivalent;An honours degree or Master’s degree will be an advantage.
• Prior workexperience in biomedical research, clinical trials and/or project management inhealthcare, CRO or pharmaceutical organizations will be an advantage but is nota requirement
• Prior exposure toSingapore’s research and grant landscape will be an advantage.
• Excellentcommunication and writing skills.
• Proactiveindividual who has effective interpersonal skills and is able to workcollaboratively in a team environment.
• Strong organizationand attention to details.
• Ability to multi-task, and possess good time management.
• High proficiency inMS Office (Word, Excel, PowerPoint)

JOB SUMMARY:

The Infrastructure Support SecurityEngineer perform routine infrastructure operations and maintenance activities, monitoring and maintenance of cyber security systems and applications. He/She assists with monitoring infrastructure performance,security alerts and events. He checks for problems in existing systems andmodifies work processes by following defined procedures, processes and qualitystandards. He assists with the analysis of security-related information andevents, escalation of incidents for validation and remediation. He is required to be on standby (offsite) with on-call availability with varied duty rosterincluding nights, weekends and holidays.

He works in a team setting and is proficient in infrastructure systems and network-related tools and techniques required by the organisation. He is also familiar with the relevant softwareplatforms on which the database is deployed. He is familiar with cyber securitystandards, protocols and frameworks, and is required to act in accordance withthe Cyber Security Act 2018. He is knowledgeable in using various cybersecurity tools and techniques to monitor and resolve incidents.

The Infrastructure Support Security Engineer is alert and vigilant in performing monitoring activities and isable to analyse and resolve security related issues critically. He is able to methodically identify the cause of the issue, evaluate it and develop asolution in collaboration with the team. He communicates clearly in his interactions with others and coordinates effectively with his team to perform infrastructure support and security operations.
RESPONSIBILITIES:

Overseeinfrastructure operations

• Perform routine checks on infrastructure operations activities in accordance with the IT Operations standards and procedures
• Assist with monitoring daily infrastructure traffic and performance
• Configure infrastructure and related computing environments such as computer hardware,systems software, applications software
• Maintain documentation of maintenance and optimisation procedures and tests
• Performminor infrastructure repairs in accordance with design or installation specifications

Maintaininfrastructure performance

• Assist with infrastructure testing, ongoing optimisation or changes, and scheduled upgrades and updates
• Coordinate the deployment of new and/or upgraded infrastructure

Resolveinfrastructure-related problems and issues

• Act asthe first point of contact for infrastructure-related incidents
• Assist with problem identification and resolution
• Escalate unresolved infrastructure-related incidents for resolution
• Documents incidents and track resolution in management systems
• Document solutions to common infrastructure-related incidents

Overseeservice level agreements and service improvements

• Assist indeveloping service-level objectives and targets
• Maintainlogs of service level performance metrics
• Suggest improvements for procedures and controls to enhance performance and client satisfaction
• Identify recurring incidents and potential issues for senior management

Monitorcyber security systems

• Perform cyber security monitoring activities on IT systems and applications
• Categorise security incidents and breaches that occur
• Track and react to security monitoring alerts
• Compile reports on the performance of security operations for management reporting

Maintaincyber security operations

• Assist with the implementation of agreed security system changes and maintenance routines
• Assist in the implementation of new cyber security programs
• Assist with conducting vulnerability and penetration assessments
• Assist in aligning cyber security systems with established service agreement standards
• Maintain documentation of all maintenance procedures and tests on cyber security systems

Respondto cyber security queries

• Assist inresponding to cyber security issues
• Assist inforensic threat investigations
• Assist with resolution of security-related issues
• Assist with simulation of user problems to identify drawbacks of cyber security systems
• Recommend modifications to cyber security systems to address issues
• Maintainlogs of cyber security incidents

Facilitatecyber security compliance

• Assist with the implementation security policies, standards and procedures
• Educate users on cyber security policies, standards and practices
• Identify improvement areas to existing security policies and procedures
• Monitor third party compliance with organisational cyber security policies, standards and procedures
• Monitor users’ adherence to cyber security policies, standards and procedures

Optimisecyber security system performance

• Assist with piloting of new cyber security tools, technologies, and processes
• Assist with installation of new cyber security related hardware and software
• Assist with security system testing and ongoing optimisation or changes such as scheduled upgrades and updates
• Maintain documentation of all optimisation activities
• Recommend security products, services and/or procedures
• Propose improvements to IT operational processes, procedure manuals, and documentation

QUALIFICATION& EXPERIENCE:

• Diploma/Degreein Computer Science or IT, or with at least 2-3 years of experience indeploying and maintaining Server, Storage and Backup solution in Windows &Linux environment.
• Experiencein administration of Microsoft Server, SQL Server, Reporting Server.
• Experiencein administration of Virtualization environment (VMware and Microsoft Hyper-V).
• Experiencein administration of AD, RDS and System Troubleshooting.
• Experiencein administration of Email System (Microsoft 365) and Troubleshooting.
• Experiencein administration of End User Computing (EUC) and Troubleshooting.
• Experiencein administration of networking / perimeter network security / WANconnectivity.
• Experiencein Cyber Security such as discovering vulnerabilities and risk in theenvironment, monitoring network performance and ensuring hardware and software applicationsare updated.

SKILLS ANDATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and positive attitude are expected.
• A team player with determination to drive to excel.
• Excellent customer service skills.
• Self-motivatedwith a strong drive to succeed.

Happy Tutors Learning Centre is a Social Enterprise looking to offer the highest quality bespoke education services to every student in Singapore. We have 6 centres spanning the East and West of Singapore.

We are looking for passionate tutors who are keen to work with students and help them in their school curriculum. Our centre is focused on customised learning and the tutor needs to be able to adapt their teaching to different learning styles.

We are looking for

• Primary and Secondary English tutors
• Primary and Secondary Mathematics tutors
• Primary and Secondary Chinese tutors
• Primary and Secondary Science tutors

Job Scope

• Review student’s curriculum and syllabus and answer their doubts regarding those topics.
• Assist the students in the understanding of key concepts being taught in school.
• Guide them in tests and exams preparations.
• Provide students with corrective feedbacks.
• Develop new learning materials for the centre’s distribution to our students.
• Assist in the centre's operations in other matters.
• Contribute to the learning programmes offered by the centre.

Requirements

• Infallible work ethics.
• Effective and positive communications is a must.
• Pleasant personality around customer, colleagues and students.
• Have passion towards education and helping others.
• Other industry experiences (if any).

About the role

Cargohub Groupage Services Pte Ltd is seeking a Customer Service Officer (Freight Forwarding) to join our team in the Central Region on a full-time basis. This is a customer-facing position that plays a vital role in maintaining strong relationships with our clients and ensuring seamless freight forwarding operations. You will be the primary point of contact for customers, handling inquiries, coordinating shipments, and providing exceptional service that underpins our reputation in the freight and cargo forwarding industry. This role offers the opportunity to work within a dynamic logistics environment where your communication and organizational skills will directly impact customer satisfaction and operational efficiency.

Key responsibilities

• Managing customer inquiries and providing accurate information regarding freight forwarding services, shipping routes, and cargo handling procedures

• Processing freight documentation including bills of lading, invoices, customs declarations, and shipping manifests with accuracy and attention to detail

• Coordinating with shipping partners, customs brokers, and logistics providers to ensure timely and compliant cargo movement

• Tracking and monitoring shipments throughout transit, providing customers with regular updates on cargo status and estimated delivery times

• Resolving customer issues and complaints professionally and efficiently, escalating complex matters to management when necessary

• Maintaining accurate records of customer interactions, shipment details, and transaction data in company systems

• Preparing quotations and freight forwarding proposals for potential customers based on route, weight, and cargo specifications

• Supporting the coordination of pick-up and delivery arrangements with logistics partners and clients

• Ensuring compliance with relevant freight forwarding regulations, international shipping standards, and company policies

• Collaborating with internal teams including operations, billing, and management to support overall business objectives

• Verify overseas agents’ and contractors’ invoices and manage customer billing in a timely manner

• Process Dangerous Goods (DG) applications in accordance with regulatory requirements

• Perform accurate data entry and support ad-hoc operational assignments to maintain operational records and assist team functions

What we're looking for

• Proven experience in customer service, preferably within the freight forwarding, logistics, or shipping industry

• Strong knowledge of freight forwarding procedures, documentation requirements, and international shipping practices

• Excellent communication skills with the ability to interact professionally with customers, suppliers, and internal stakeholders

• Proficiency in using customer relationship management (CRM) systems and logistics management software

• Exceptional organizational and time management skills with the ability to handle multiple shipments and customer requests simultaneously

• Attention to detail and accuracy when processing documentation and data entry

• Problem-solving abilities and a proactive approach to addressing customer needs and operational challenges

• Familiarity with customs procedures, import/export regulations, and cargo classification is highly desirable

• Flexibility and adaptability in a fast-paced, changing logistics environment

• Relevant qualifications in logistics, freight forwarding, or supply chain management are preferred but not essential with sufficient industry experience

What we offer

Cargohub Groupage Services Pte Ltd is committed to supporting the career development and wellbeing of our employees. We offer competitive remuneration packages, opportunities for professional growth within the logistics and freight forwarding sector, and a collaborative working environment. We value the contributions of all team members, and we believe in fostering a positive workplace culture where your skills are recognized.

About us

Cargohub Groupage Services Pte Ltd is a dedicated freight forwarding and cargo services provider operating in the freight and cargo forwarding sector. We specialize in connecting businesses with reliable logistics solutions, managing shipments across multiple routes and destinations. Our mission is to deliver efficient, cost-effective, and customer-centric freight forwarding services that enable our clients to grow their businesses. With a focus on operational excellence and customer satisfaction, we have built a reputation as a trusted partner in the logistics industry. Our team is committed to providing professional service, maintaining transparency in all transactions, and adapting to the evolving needs of the freight and shipping market.

Apply now

If you believe you are a suitable candidate for this Customer Service Officer (Freight Forwarding) position, we encourage you to submit your application including your CV/resume outlining your relevant experience and interest in joining Cargohub Groupage Services Pte Ltd.

Job Responsibilities

• Managing a team of technicians and engineers who are responsible for installing, configuring, and maintaining the communication system.

• Ensure that the team is properly trained and equipped to deliver the service to customers.

• Building and maintaining strong relationships with customers. This involves understanding their needs and expectations and ensuring that the system in meeting those needs.

• Ensuring that the service delivery & service level meets the quality standards set by the customers. This involves monitoring performance metrics, identifying areas for improvement, and implementing corrective actions as necessary.

• Managing the service delivery budgets, including resource allocation, cost management, and revenue forecasting.

• Managing service delivery contracts with customers. This includes negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations.

• Identifying and managing risks associated with service delivery. This involves developing risk management plans and implementing mitigation strategies to minimize the impact of risks on service delivery.

• Ensuring that the communication system is properly maintained on a regular basis. This includes conducting routine checks, inspections, and preventive maintenance to ensure that the system is operating at peak performance.

• Diagnosing and repairing faults in the communication system. This includes troubleshooting, testing, and repairing any equipment or software malfunctions that may occur.

• Managing spare parts and equipment required for the communication system. This involves maintaining an inventory of spare parts, ensuring that the required parts are available when needed, and ordering new parts as required.

• Monitoring the performance of the communication system. This includes conducting regular tests and measurements to ensure that the system is operating within specified parameters and identifying and resolving any issues that may arise.
   

Job Requirements

• Technical/Engineering Diploma

• Hands-on work experience in Electronics Security System, PA/EVC Communications and Network etc.

• Supervisory experience in managing small teams

• Good communication and interpersonal skills

• Good planning and organisational skills

• Good computer skills and working knowledge in AutoCAD and/or Adobe

• Able to multi-task and meet deadlines

• Demonstrated strengths in managing customers and multiple projects across sites.

• Highly flexible and adaptable

• Preferably with a vehicle

Responsibilities:

a) Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

b) Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.

c) Duty Engineers on standby are to answer all incoming calls within 10 rings. In the event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.

d) Installation, re-installation, troubleshooting and reconfiguration of Bank’s standard processor (including but not limited to Intel, AMD, MAC) based desktops, notebooks, printers, iPads, scanners hardware components.

e) Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.

f) Installation of Customer access and in-house applications. Facilitate assistance in Software Distribution services for Customer’s users.

g) Perform data removal from hard disk by following Customer’s Hard disk disposal procedures (eg. scrubbing, degaussing, and documentation of disposal list).

h) Manage (liaison for queries, escalation, problem determination and resolution, and MAC – move, add and change) 3rd party vendors.

i) Provides support for queries, escalation, problem determination, resolution, and MAC – move, add and change.

j) Provide MAC (move, add and changes) for IT infrastructure services.

k) Provide desktop software support (to configure / troubleshoot Microsoft Office suite / in house application)

l) Provide desktop support for BCP and BCP exercises.

m) Printer Maintenance (Comprehensive includes Maintenance Kit)

- 1st level problem analysis and troubleshooting

- Repair and replacement of expandable mechanical parts (such as transfer & pickup rollers, swing blades, etc.).

1. Coordinate with the Vendor (warranty) and ensure that the printers are restored to working condition
2. Configuration and setup including print server
3. Yearly preventive maintenance

Requirements

a) Min 2.5 years of experience in administration and support of Desktop support.

b) Candidate needs to possess good communication skills.

c) Candidate needs to familiarize themselves with the End-users computing environment and desktop support workflow.

d) Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)

e) Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS

About the Company

We are a fast-growing company in the beauty and wellness industry, committed to delivering exceptional customer experiences through personalised service and professional client support. We pride ourselves on creating a welcoming environment where customers feel valued and cared for throughout their journey.

Role Overview

We are looking for a bubbly, energetic, and service-oriented Customer Service Executive to support front-facing customer interactions and daily client servicing operations. This role is ideal for someone who enjoys engaging with people, communicates confidently, and thrives in a fast-paced customer-focused environment.

Candidates with prior experience in beauty, aesthetics, banking, hospitality, retail, or customer-facing service environments are highly preferred.

Key Responsibilities

• Attend to customer enquiries professionally via walk-ins, phone calls, WhatsApp, email, and social platforms
• Provide excellent front-desk and customer support experience to clients
• Build strong customer relationships through warm and attentive service
• Handle appointment scheduling, confirmations, and follow-ups efficiently
• Support customer retention through proactive engagement and service recovery when required
• Maintain accurate customer records, transactions, and administrative documentation
• Coordinate with internal teams to ensure smooth daily operations and customer satisfaction
• Assist with cashiering, payment processing, and basic sales support when required
• Uphold professional grooming standards and represent the company positively at all times

Requirements

• Minimum 1 to 2 years of experience in customer service, client servicing, front desk, retail, beauty, banking, hospitality, or related customer-facing roles
• Candidates from beauty/aesthetics clinics, luxury retail, airline cabin crew, hospitality, or bank teller/credit card servicing backgrounds will have an advantage
• Strong verbal communication and interpersonal skills
• Well-spoken with good command of English and Mandarin to liaise with Mandarin-speaking customers
• Pleasant, confident, and presentable personality with strong people skills
• Energetic, bubbly, and customer-oriented attitude
• Able to multitask and remain composed in a fast-paced environment
• Proficient in basic administrative and computer skills (Microsoft Office, CRM/booking systems, WhatsApp Business, etc.)
• Positive learning attitude, responsive, and adaptable to operational needs

Strong Consideration Factors:

• Candidates with strong emotional intelligence and natural customer engagement skills
• Experience handling high-touch customer service environments or premium clientele
• Strong professionalism, responsiveness, and service recovery capabilities
• Stable employment history and genuine interest in customer-facing roles

Working Hours & Salary

• Working Schedule:
  Monday to Friday - 11am to 9pm (inclusive of break)
  Saturday & Sunday - 10am to 7pm (inclusive of break)
• Working Location: Within Orchard area
• Salary commensurate with experience and background
• Performance incentives and staff benefits may be provided

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to recruitSG’s PDPA and e2i’s PDPA.

MindSpace by MindChamps (www.mindspace.mindchamps.org) is the leading provider of premium after school programmes in Singapore.

MindSpace is the only after school care that incorporates the proprietary MindChamps research evidence-based pedagogy. Here at MindSpace, we enable future MindChampions to develop the Champion Mindset. Do you share our passion in transforming lives for the future generation? If you are dynamic and passionate, with a positive mindset, come join MindSpace to be an integral part of our dream team!

Responsibilities

• Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.

• Guide primary school children (primary 1 to 6) to ensure completion of daily homework

• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.

• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.

• Maintain and build relationships with children and parents through active commmunication

• Conduct MindChamps unique enrichment programmes.

• Being an inspiring role model with a creative spirit and a champion (positive) mindset.

• Ensure safety and timely transfer of students from school to student centre

• Ensure safety of children within the premises

• Any other ad-hoc duties as delegated by Centre Director/Centre Manager

Qualifications

• Diploma or higher in any discipline with minimum of 2 years of teaching experience with primary school students.

• Able to teach at least 2 primary school subjects.

• Enthusiastic & energetic and has a positive mindset to learn and grow together with the company.

• Creative and loving energy with a positive disposition

• Excellent communication and classroom management skills

Location: Holland Grove Road, Parksuites

Work hours:

- School Term: Mon to Fri (11am - 7pm), Sat (8.45am - 1.45pm)

- School Holidays: Mon to Fri (7am - 4pm/ 10am - 7pm)

**Only shortlisted applicants will be notified.