Total 4 Manager level Customer Service job vacancies in Mabalacat City

The Accounts Executive (F&B Cost Controller) is responsible for monitoring and controlling food and beverage costs, ensuring accurate inventory management, conducting cost analysis, and maintaining proper financial records. The role supports profitability by identifying cost-saving opportunities, ensuring compliance with company policies, and providing timely financial reports related to F&B operations.

Key Responsibilities

Cost Control & Analysis

• Monitor and control food and beverage costs to ensure alignment with budget and company targets.
• Conduct daily, weekly, and monthly cost analysis for all F&B outlets.
• Prepare food cost, beverage cost, and menu profitability reports.
• Analyze variances between actual and theoretical costs and investigate discrepancies.
• Recommend cost-saving initiatives and process improvements to management.

Inventory Management

• Conduct regular stock counts and inventory audits for food, beverage, and operating supplies.
• Reconcile physical inventory with system records and investigate variances.
• Monitor inventory turnover and stock movement.
• Ensure proper stock control procedures are followed by all F&B outlets and stores.
• Verify inventory adjustments, transfers, spoilage, breakage, and write-offs.

Purchasing & Receiving Control

• Review purchase orders, receiving records, and supplier invoices for accuracy.
• Ensure purchases comply with approved specifications and company policies.
• Verify prices against approved supplier quotations and contracts.
• Monitor market price fluctuations and report significant changes.

Financial Reporting

• Prepare monthly F&B cost reports and management summaries.
• Assist in month-end closing activities related to F&B operations.
• Generate reports on food cost percentage, beverage cost percentage, and consumption trends.
• Support budgeting and forecasting exercises for F&B departments.
• Maintain accurate documentation and filing of cost control records.

Operational Support

• Work closely with the Executive Chef, F&B Manager, Purchasing, Receiving, and Store departments.
• Review recipes, portion controls, and menu costing.
• Ensure standard recipes and pricing structures are updated and maintained.
• Participate in menu engineering and profitability analysis.

Compliance & Audit

• Ensure compliance with internal controls, financial policies, and hotel procedures.
• Support internal and external audit requirements.
• Maintain confidentiality of financial information and records.
• Ensure all documentation is complete and audit-ready.

Requirements

• Diploma or Bachelor's Degree in Accounting, Finance, Hospitality Management, or a related field.
• Minimum 2–4 years of experience in Cost Control, Finance, Accounting, or F&B Cost Management, preferably in the hospitality industry.
• Strong understanding of food and beverage operations and inventory management.
• Proficiency in Microsoft Excel and accounting/POS systems.
• Strong analytical, numerical, and problem-solving skills.
• Excellent attention to detail and accuracy.
• Good communication and interpersonal skills.

Key Performance Indicators (KPIs)

• Food Cost Percentage Achievement
• Beverage Cost Percentage Achievement
• Inventory Variance Accuracy
• Timeliness of Monthly Cost Reports
• Reduction in Cost Leakage and Wastage
• Stock Count Accuracy
• Compliance with Internal Controls and Audit Requirements
• Budget Adherence and Cost Savings Initiatives

• Insurance Plan
• Annual Leave
• Medical Leave
• Long Service Award
• Birthday Leave

Responsible for driving hotel revenue through proactive sales activities, account management, event coordination, and business development. The role focuses on identifying new business opportunities, maintaining strong client relationships, achieving revenue targets, and ensuring seamless execution of events and group bookings while delivering exceptional guest satisfaction.

Key Responsibilities

Sales & Business Development

• Generate new business opportunities through prospecting, networking, cold calling, and sales visits.
• Maintain and grow relationships with existing corporate, government, travel trade, and event clients.
• Develop and implement sales strategies to achieve departmental revenue targets.
• Conduct market research and competitor analysis to identify business opportunities.
• Prepare and present proposals, contracts, and rate agreements to clients.
• Participate in sales calls, site inspections, trade shows, and networking events.
• Negotiate rates and contract terms while maximizing hotel profitability.

Account Management

• Manage and maintain a portfolio of key accounts.
• Ensure regular client engagement and follow-up to secure repeat business.
• Monitor account production and develop action plans to increase revenue.
• Maintain accurate client records and sales activities in the hotel's CRM system.

Events & Group Coordination

• Handle inquiries for meetings, conferences, social events, and group bookings.
• Coordinate event requirements between clients and hotel operational departments.
• Conduct site inspections and pre-event meetings with clients.
• Prepare Banquet Event Orders (BEOs), contracts, and event documentation.
• Ensure all event details are communicated accurately and executed successfully.
• Follow up with clients after events to obtain feedback and future business opportunities.

Revenue Management

• Achieve monthly, quarterly, and annual sales targets.
• Monitor market trends and recommend pricing strategies.
• Maximize room, banquet, catering, and ancillary revenue opportunities.
• Prepare sales forecasts, pipeline reports, and business performance updates.

Administration & Reporting

• Maintain accurate sales records and documentation.
• Prepare weekly and monthly sales reports.
• Ensure compliance with company policies, procedures, and brand standards.
• Support budgeting and business planning activities.

Leadership & Team Support (Applicable for Senior Sales Manager / Director of Sales)

• Lead, coach, and mentor sales team members.
• Conduct performance reviews and support staff development.
• Assist in developing annual sales and marketing plans.
• Drive team performance to achieve departmental objectives.
• Collaborate with other department heads to ensure business success.

Requirements

• Diploma or Bachelor's Degree in Hospitality Management, Business Administration, Marketing, or related field.
• Minimum 1–8 years of experience in hotel sales, catering sales, events management, or related hospitality roles (depending on position level).
• Strong communication, negotiation, and presentation skills.
• Ability to build and maintain strong client relationships.
• Proficient in Microsoft Office and hotel sales systems.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Results-oriented with a proven ability to achieve revenue targets.

Key Performance Indicators (KPIs)

• Achievement of sales and revenue targets.
• New business acquisition and account growth.
• Client retention and repeat business.
• Event conversion ratio.
• Guest and client satisfaction scores.
• Accuracy and timeliness of reporting and documentation.

• Annual Leave
• Birthday Leave
• Compassionate Leave
• Maternity / Paternity Leave
• Marriage Leave
• Long Service Award
• Parking Allowance

For NIQ’s Customer Success team, our customers truly come first.  We elevate the customer journey, drive retention, and help our clients grow—fast. If you’re passionate about creating standout experiences, this is your place.  

About the Role 
As part of our local Consulting team, you will collaborate with multiple internal teams and work directly with top FMCG clients—translating retail measurement and consumer panel data into powerful insights that drive decisions and unlock growth.  You will become a trusted advisor, gaining a deep understanding of each client’s business, priorities, and challenges. With this knowledge, you’ll identify unmet needs, spot opportunities, and strengthen relationships that boost customer ROI and satisfaction.  

What You’ll Do 

• Build and maintain ongoing relationships with the identified key persons within the client organization 
• Increase NPS and ensure clients gain maximum value from NIQ data and capabilities 
• Drive adoption of NIQ tools and solutions 
• Acts as Voice of Costumer ensuring client needs are being met by the appropriate internal NIQ teams 
• Build and maintain relationships with other NIQ support teams to ensure quality and timely service levels are exceeded, in order to transform customer experience 
• Address potential client roadblocks and challenges by collaborating with internal NIQ stakeholders 
• Lead Joint Business Plan process and be accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working.  Collaborate with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan 
• Use your industry and product expertise to deliver high‑impact insights across NIQ product solutions 
• Collaborate with insight partners across NIQ to bring forward thought‑provoking market, and category trends 
• Identify opportunities for growth and pass leads to our account development team 

Why Join Us? 
You’ll be part of a forward‑thinking team that’s modernizing the client experience, shaping industry insights, and helping leading brands make smarter decisions every day. 

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement on a regular basis, and share with respective teams for improvement.

A Little about You

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiatives and continue seeking streamlined approach. Embracing utilization of digital and cloud services. You’re always looking for what’s next.