Total 3 Fresh/Entry Level Customer Service job vacancies in George Town

Job Description:

We are looking for a dedicated and proactive Online Customer Care to join our team, and we encourage fresh graduates to apply. The ideal candidate will provide timely and professional support to customers and vendors on our online marketplace platform through email, chat, and social media. Responsibilities include addressing inquiries related to product listings, transactions, and platform usage, assisting with order tracking and issue resolution, supporting vendors with registration and store setup, and utilizing IT skills to troubleshoot technical issues. Join us to contribute to a positive customer experience and drive overall platform success.

Fresh graduates are also encouraged to apply.

Job Responsibilities:

• Provide timely and professional support to customers / vendors on the online marketplace platform through various channels, including email, chat, and social media.
• Address customer / vendor inquiries related to product listings, transactions, and general platform usage, ensuring a positive customer experience.
• Assist customers / vendors with order tracking, returns, and issue resolution, demonstrating a thorough understanding of the online marketplace's policies and procedures.
• Support vendors in the registration, verification, and store setup processes, including tasks such as product upload, shipping arrangements, and more..
• Utilize IT skills to navigate the online marketplace platform, troubleshoot technical issues, and guide customers / vendors through online processes.
• Collaborate with the IT team to escalate and resolve technical issues impacting customer / vendor interactions on the online platform.
• Maintain accurate and comprehensive customer / vendor records within the platform's system, documenting interactions and resolutions effectively.
• Stay informed about updates to the online marketplace, promotional activities, and policies to provide accurate information to customers / vendors.
• Collaborate with cross-functional teams, including sales, logistics, finance and technical support, to address customer / vendor needs and contribute to overall customer / vendor satisfaction.
• Proactively identify opportunities for process improvement on the online marketplace platform and provide constructive feedback.
• Adhere to established service level agreements (SLAs) to ensure the efficient resolution of customer / vendor inquiries and issues.
• Be able to handle multitasking or challenge job. handle various tasks beyond customer care, including responsibilities in sales, process flow, system testing, etc.

Job Requirements:

• Bachelor’s degree in any relevant field or equivalent work experience. (Fresh graduates are encouraged to apply.)
• Background in Information Technology or related fields is an added advantage.
• Good communication skills in Chinese, English, or Malay (written and verbal) to support a diverse customer base.
• Willingness to learn with strong problem-solving skills and ability to handle and resolve customer issues independently.
• Basic familiarity with CRM tools and IT systems is an advantage (training will be provided).
• Ability and interest to learn and navigate online marketplace platforms.
• Passion for delivering good customer service and a positive attitude towards exceeding customer expectations.
• Familiarity with online communication tools, social media platforms, or customer support tools is an added advantage.

Perks & Benefits

• Employee equity
• Commission and bonus
• Flexible working hours
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development
• Allowances for continuing education
• Remote work flexibility

We are a vegetable distribution company serving B2B customers. We are looking for a responsible and detail-oriented individual to support the team in daily sales and administrative operations.

Job Responsibilities

• Receive and process customer orders in system
• Handle basic customer enquiries
• Coordinate orders and indents
• Ensure orders are prepared on time
• Update, finalise and print/ send invoices
• Assist with general sales admin support duties
• Other ad hoc tasks or projects

Requirements

• Responsible with great attention to detail
• Able to work independently and prioritise tasks during busy period
• Positive attitude and able to work well with others
• Basic computer skills
• Bilingual in English and Mandarin (need to liaise with Chinese speaking customers)

Working Hours and Location

• 5.5 days work week: Monday to Friday 7.30am to 4.00pm, Saturday 7.30am to 12.00pm (timing can be discussed)
• Possible future transition to 5-day work shift arrangement
• Work location: Pasir Panjang Wholesale Centre (5 minute walk from Haw Par Villa MRT)

Shortlisted candidates will be notified.

Find out more about us at www.yongjoo.com.sg

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Purpose:

The Engineer shall be rotated to provide technical support and work in the 2 units in Production Support:

1. TV Studios Support
2. Outdoor Broadcast Support

The Scope:

The Engineer is expected:

1. TV Studios Support

• Support the design, installation, and maintenance of broadcast enterprise systems for studio production and the Parliament House broadcast system.
• Perform preventive and corrective maintenance of broadcast-related equipment and infrastructure, following technical instructions and standard procedures, while learning on the job to maintain reliable operations for live broadcasts and productions in TV Studios and Parliament House.
• Assist in the setup and provision of technical support for production facilities during major event coverage and live broadcast operations.
• Support the management and enforcement of cybersecurity measures across broadcast systems to ensure secure and resilient operations.

2. Outdoor Broadcast Support

• Support the design, installation, and maintenance of broadcast enterprise systems for Location Units and Outdoor Broadcast (OB) Systems, including OB Vans.
• Perform preventive and corrective maintenance of broadcast-related equipment and infrastructure, adhering to technical instructions and standard operating procedures, while developing technical expertise through on-the-job learning in maintaining Location Units and OB systems for live broadcasts and productions.
• Assist in the setup and technical support of production facilities for major event coverage and remote broadcast operations.
• Support the implementation and enforcement of cybersecurity measures to safeguard broadcast systems and ensure secure, resilient field operations.

• Degree in Electronic & Electrical Engineering or Information Engineering & Media or Computer Engineering from a recognised tertiary institution.
• Hands-on Engineer with interest in broadcast engineering
• Knowledge in IT and computer network
• Proficient in written and communication skills
• A team player who is able to work independently and is prepared to perform shift duties