Total 2 Senior Executive kitchen crew job vacancies in Customer Service category in Indonesia

A Food Service Team Leader is responsible for overseeing and directing the food service team, ensuring smooth and efficient operations while maintaining high customer service standards. They manage staff, handle customer interactions, and ensure compliance with relevant regulations and company policies.

Key Responsibilities:

• Team Management: Lead, train, and supervise food service staff, including assigning tasks, managing schedules, and addressing performance issues.
• Customer Service: Provide excellent customer service, resolving issues and complaints in a professional and timely manner.
• Operational Management: Ensure smooth operation of the food service area, including inventory management, quality control, and adherence to hygiene and safety standards.
• Compliance: Maintain compliance with relevant regulations, company policies, and industry standards.
• Staff Development: Provide ongoing training and development opportunities for team members.
• Communication: Communicate effectively with staff, management, and customers.
• Problem Solving: Address and resolve issues that may arise during service.
• Performance Management: Evaluate and provide feedback to team members on their performance.
• Sales: Assist in maximizing sales and profits through effective service and menu recommendations.

Example Duties:

• Welcoming Customers: Providing a positive and welcoming experience for all customers.
• Resolving Customer Complaints: Handling customer complaints in a professional and efficient manner.
• Training Staff: Providing training on customer service, food preparation, and safety procedures.
• Maintaining Inventory: Ensuring adequate stock levels of food and supplies.
• Enforcing Hygiene Standards: Maintaining a clean and hygienic environment.
• Supervising Service: Ensuring that food is prepared and served according to standards.
• Addressing Emergencies: Responding effectively to any emergencies that may arise.
• Managing Payroll and Manpower: Overseeing the payroll and manpower budget for the team.

Job Summary

Crew Members perform essential duties in many different areas within the restaurant, including Cashier, Grill, Dressing, Fries, Lobby, Milkshake stations and Morning Preparation, and provide friendly, fast and accurate service in order to ensure an excellent customer experience.

Role Responsibilities

• Excels in performing essentials tasks including Lobby, Cashier, Grill, Dressing, Fries and Milkshake.
• Maintains friendly, fast and accurate service, ensures an excellent customer experience, and makes sure all products are consistent with company standards.
• Ensures the restaurant is up to company standards with regards to cleanliness, neatness, and customer accessibility.
• Works as a team player to support other employees in completing their tasks.
• Completes all other duties.

LANGUAGE ABILITY: Good verbal and written communication skills are necessary. The ability to read, write and comprehend instruction is necessary.

MATH ABILITY: This position requires basic math skills.

COMPUTER SKILLS: Basic computer skills are required in order to operate POS (cash registers) systems.

PHYSICAL DEMANDS: This position will require long periods of standing on hard surfaces, occasionally in warm temperatures. There is also likely to be extensive lifting or supplies and materials and moderate to loud noise. The use of hands and arms to reach for, grasp and manipulate objects is required. Finger dexterity may be required for cash register use. There will be constant exposure to hot equipment and oil throughout the work day.

CERTIFICATION: Food and Hygiene Certification is mandatory*