Customer Acquisition Executive (Banking Products)

Highlights

• Salary up to $4,000 + monthly allowance provided
• Exposure to banking operations and customer service
• Multiple work locations available in Singapore

Job Description

• Attend to walk-in customers and provide professional customer service
• Handle customer enquiries and banking transactions accurately
• Support customers on account-related services and banking products
• Handle inbound customer enquiries via phone and branch support
• Assist customers with digital banking platforms and self-service channels
• Promote and introduce suitable banking products and services
• Resolve customer issues and escalate matters when required
• Ensure compliance with banking policies and operational procedures
• Work closely with internal stakeholders to ensure smooth customer experience
• Deliver excellent service standards and maintain customer satisfaction

Requirements

• Minimum Diploma qualification or equivalent
• Entry-level candidates are welcome to apply
• Customer service experience in banking or call centre environment will be an advantage
• Good communication and interpersonal skills
• Customer-oriented and able to work in a fast-paced environment
• Comfortable handling both face-to-face and phone enquiries

Additional Information

Working Hours: Office / Bankinghours

Training program (paid training)

5-weeks training program on bank's product and services, CRM systems and on-the-job training.

Shift timing (PH Weekend Shift)

- Working hours: 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week

- Staggered shift hours: 8.5 working hours between 7AM to 10PM + 1-hour meal break in between

- Rest day and off day: Scheduled by client (1 weekday + 1 weekend, non-consecutive)

- Or otherwise advised by the client

Working location

- Nearest MRT: Punggol Coast MRT

- Applicants should be comfortable with a North-East region work location

Job description (Non-sales role)

• Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
• Customer Fulfillment follow through on case handling and with customers
• Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job requirements

• Candidate without relevant experience are welcomed to apply
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

JOB ID: 1633627
What You'll Be Doing

• Provide administrative and operational support to the Business Development team to ensure smooth processing of vehicle financing transactions
• Liaise closely with car dealers, customers, and internal stakeholders on all car financing matters
• Review and process loan applications, ensuring all required documentation is complete and accurate before submission for approval
• Coordinate loan disbursements and ensure all approval conditions and compliance requirements are fulfilled
• Handle enquiries from customers and dealers regarding loan applications, financing packages, and post-approval matters
• Support credit and portfolio management activities related to vehicle financing
• Assist with COE renewal matters, insurance-related enquiries, and other operational duties as assigned

What We're Looking For

• Diploma or Degree in any discipline
• Minimum 1–2 years of experience in auto financing, vehicle loans, credit evaluation, loan processing, or related financial services operations
• Familiarity with car financing products and loan documentation will be an advantage
• Strong communication and stakeholder management skills
• Meticulous, organised, and able to manage multiple tasks effectively
• A proactive team player who thrives in a fast-paced environment

We regret that only shortlisted candidates will be notified. However, all applications will be retained in our resume bank for future opportunities.
Privacy Policy: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Gabriel Tan
EA Personnel Reg. No.: R22104076
EA Licence No.: 07C5771

• Visitors - receives visitors to the office and advises the relevant internal party of their arrival.

• Refreshments – ensures refreshments are provided to visitors and internal meeting coordinators in the waiting area and meeting rooms as appropriate. Ensure refreshments, crockery and cutlery are cleared away after meetings and that crockery and cutlery are cleaned and stored after use. Ensure reception pantry is stocked with refreshments.

• Meeting rooms – manages meeting rooms bookings and ensures meeting rooms are clean and prepared as appropriate in advance of meetings. Assist with setting up video conference equipment when IT staff are unavailable.

• Telephone – operates the telephone switchboard, ensuring that incoming calls are answered promptly and politely and are diverted to the appropriate internal party as efficiently as possible, or clear messages are taken and passed to the appropriate party quickly.

• Mail – receives incoming mail from postal service and courier companies. Arranges for mail to be sorted and to be delivered to the relevant internal party as quickly as possible. Collates outgoing mail and courier packages and arranges for it to be posted, delivered in person or collected by courier company.

• Reception relief – arranges for relief cover at lunchtimes, during annual and other leave and other times as necessary.

• Assist visiting staff with arranging local travel as required.

• Assist vendors with carrying out routine office equipment readings, minor repairs such as light bulb replacement.

• Replenishing staff pantry fridge with drinks.

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

• Provide administrative/secretarial support to the Partners, Directors to Managers assigned under his/her portfolio

• Undertake various administrative tasks such as secretarial support, billings, travel bookings, meeting room bookings, upload files onto global in-house software on an ongoing basis etc

• Process billings and managing the billing process

• Carry out recovery activities with due diligence within prescribed standard operating procedures to minimize delinquency and ensuring compliance with the firm’s guidelines

• May be required to prepare statement of accounts, monthly ageing reports and/or any other adhoc reports as requested

• Maintain ‘live’ or up to date status reports, and provide the reports to managers upon requests

• Communicate actively with the respective internal stakeholders

• May be required to prepare simple analytical reports when necessary

• Assist in preparation of presentation materials, reports

• Provide status updates on files and track progress using in-house database

• Ad-hoc admin duties as assigned including support to members of the team

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Training Program

- 5 weeks training program on bank's product & services, CRM systems & On-the-job training.

Shift Timings (Choose One Shift Option):

Weekends Shift

Working Hours : 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

Job Description (Non-Sales Role)

• Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
• Customer Fulfillment follow through on case handling and with customers
• Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Candidate without relevant experience are welcomed to apply
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Position Summary

The Service Hub division at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational excellence.

The Service Desk Support will be the first point of contact for external institutional users and will be responsible for managing the service desk and providing crucial support in ensuring effective incident management, timely communication with participants and schemes owners, and efficient processing of service requests. The individual is responsible for ensuring round-the-clock support to maintain operational continuity for critical payment systems, coordinating release notifications and activities, and upholding service quality standards in alignment with organisational and regulatory requirements.

Key Responsibilities

Service Desk & Customer Experience

• Manage service desk operations, ensuring delivery of excellent and consistent customer service across all touch points, including emails and phone
• Serve as the primary point of contact for customer inquiries and requests, resolving issues efficiently and escalating as necessary
• Collaborate with IT and vendors to provide timely and accurate advice to customers
• Manage incident resolution, leveraging experience with ServiceNow ITSM and CSM platforms
• Ensure all incident root cause analysis and downtime resolutions are tracked and reported, providing updates to relevant stakeholders (e.g., SCHA)

Incident and Service Request Management

• Handle participants' service incidents and requests across CTS, FAST, IBG, PayNow, and Cross-Border services
• Ensure all incidents and enquiries are logged, tracked, and resolved within the agreed Service Level Agreements (SLAs)
• Ensure clear and timely communication of Root Cause Analysis (RCA) and resolution of incidents to participants and schemes

Release Notifications and Coordination

• Ensure timely notifications to participants on all upcoming UAT and production releases
• Coordinate release activities with all stakeholders to ensure smooth implementation

Requirements

Education and Experience

• Diploma or Bachelor’s degree in Operations Management, Business Administration, or any related field
• Minimum one year of experience in service desk management or IT operations, preferably within the payment or financial services industry
• Demonstrated success in handling incident management, root cause analysis, and service request fulfillment
• Prior experience working in 24/7 operational environments is preferred

Skills and Knowledge

• Good understanding of payment systems such as Cheques, Funds Transfer, Interbank GIRO, PayNow, and Cross-Border services
• Strong communication skills, with the ability to convey information clearly and effectively to both internal (e.g. L2/L3 Tech Teams) and external stakeholders (e.g., participants, scheme owners)
• Knowledge of regulatory and compliance requirements related to payment systems is an advantage

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

• Handle over-the-counter transactions in an efficient and accurate manner
• Assist in customers’ enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the Bank’s products and services.
• Market and provide advisory on General Insurance to customers.
• Educate and migrate customers towards our digital platform
• Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint
• Ability to understand issues and appropriately escalate to Management in a timely fashion
• Ensure compliance with all regulatory requirements
• Contributes to self and team effort by accomplishing related results

Requirements

• Minimum Diploma qualification
• Experience in delivering excellent customer journeys
• Ideally candidates who have prior experience in the financial service sectors
• Enjoy working in a fast-paced environment
• Excellent interpersonal and communication skills
• Meticulous and a good team player
• Highly adaptable, ability to deal with ambiguity
• Adapt to new way of working through our digital systems & tools e.g. Branch Connect system
• Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required for this role. Thus candidates will be required to complete these 2 certification if they are selected for the role.
• Working hours are Mondays to Fridays and half-days on Saturdays (off in lieu will be granted for working on Saturdays)

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Training Program

- 5 weeks training program on bank's product & services, CRM systems & On-the-job training.

Shift Timings (Choose One Shift Option):

Weekends Shift

Working Hours : 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

Job Description (Non-Sales Role)

• Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
• Customer Fulfillment follow through on case handling and with customers
• Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Candidate without relevant experience are welcomed to apply
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Responsibility:

• Call centre environment and handle customer calls.

• Inbound call handling for Bank's Accounts servicing, campaigns, products enquiries and helpdesk enquiries.
• Fulfillment follow through on case handling and with customers.
• Ensure group compliance and control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information.
• Ensures highest standard of service delivery to our customers.
• Maintains confidentiality of the Bank’s customers and data.
• Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness
• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
• Resolves customer enquiry, request and feedback to the satisfaction of the customer, and complete accurately the necessary documentation and subsequent solutions.

Requirements:

• Relevant work experience.
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Ability to work on staggered shifts including weekends and Public Holidays to support Contact Centre service operations.
• Proficient in PC skills including MS Office applications.
• Excellent comprehension, communication, interpersonal skills and work etiquette.
• Multitasking, resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

Other details:

• There will be a 5-weeks training programme whereby you will be required to pass a role-play and technical assessment in order to be posted to your work teams (2 attempts given).
• Must be comfortable with shift timing: Weekend / PH shift required (5-working days per week)
• Work hours: staggered shift hours of 8.5 working hours per day between 7AM-10PM + 1-hour meal
• Rest day and off day: scheduled by client (1 weekday + 1 weekend, non-consecutive)

Responsibility:

• Call centre environment and handle customer calls.
• Ensures highest standard of service delivery to our customers.
• Respond and react in a timely manner to escalate fraud / scam service request.
• Investigate transactions flagged as suspicious timely.
• Maintains confidentiality of the bank’s customers and data.
• Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness.
• Providing support to scam victims (customers of the bank) / gathering evidence for scam report and escalating to relevant BU for touchpoint / investigation/ compensation within stipulated timeframe.
• Understanding fraud and scam terminology and methodologies.
• Advisory and prevention of bank's customers from scam / fraud related cases.

Requirements:

• Relevant work experience.
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Ability to work on staggered shifts including weekends and Public Holidays to support Contact Centre service operations.
• Proficient in PC skills including MS Office applications.
• Excellent comprehension, communication, interpersonal skills and work etiquette.
• Multitasking, resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

Other details:

• There will be a 5-weeks training programme whereby you will be required to pass a role-play and technical assessment in order to be posted to your work teams (2 attempts given).
• Must be comfortable with shift timing: Weekend / PH shift required (5-working days per week)
• Work hours: staggered shift hours of 8.5 working hours per day between 7AM-10PM + 1-hour meal
• Rest day and off day: scheduled by client (1 weekday + 1 weekend, non-consecutive)

Job Summary

Lead and support the implementation of a new core banking system across 10+ APAC countries by managing project activities, coordinating stakeholders, and ensuring timely delivery within scope, budget, and quality standards.

Responsibilities

• Lead the Operations team as PMO to implement a new core banking system across the APAC region covering 10+ countries.
• Develop and execute project plans supporting Business Analysts in defining business requirements and ensuring comprehensive system coverage.
• Manage project progress and issues, escalating risks and delays promptly to maintain project timelines.
• Support the Project Manager and client PMO in planning, tracking, and coordinating project activities for smooth execution.
• Create and maintain project documentation including plans, schedules, progress reports, dashboards, and status updates for internal and client stakeholders.
• Monitor deliverables and dependencies, ensuring risks and issues are tracked and mitigated effectively.
• Coordinate communication and issue resolution among workstream leads, vendors, and cross-functional teams.
• Assist in managing change requests, risk and issue logs, and documenting lessons learned.
• Uphold consulting professionalism, maintain confidentiality, and foster strong collaboration with client teams.

Preferred competencies and qualifications

• Bachelor's degree in a relevant field.
• Minimum 3 years of consulting experience in the banking industry.
• Proven expertise in PMO roles for package system implementation projects.
• Demonstrated end-to-end project management skills including planning, execution, monitoring, and closure of system implementation projects with accountability for timeline, scope, budget, and quality.
• Strong risk, issue, and stakeholder management skills with ability to identify risks proactively, drive mitigation plans, manage cross-functional dependencies, and report to senior management and steering committees.
• Excellent stakeholder engagement and collaboration skills to work effectively with geographically dispersed teams across overseas offices.
• Professional mindset with strong self-discipline, responsibility, and commitment to project success.
• Knowledge of banking business and operations such as Trade Finance, Lending/Loan, Payment/Collection and Cash Management, Treasury and Market, Deposit, and Accounting is a plus.
• Experience with Trade360, Oracle Flexcube, Murex, ACBS, Finastra GPP, or Oracle ERP implementations is a plus.

• Work Location - Clarke Quay, Central Region
• Working Hours - Mon to Thurs 8.30am - 6pm, Fri 8.30am - 5.30pm
• Monthly Salary - up to $2650
• Govt Agency, 6 +6 months contract

Job Scope:

• Support user engagement workshops for the implementation of a Financial Planning system, including gathering and documenting business requirements
• Assist in system continuous improvement, including managing Change Requests and supporting new feature testing
• Maintain master data in the Workday system and support budget-related operations
• Organize, maintain, and update project documentation and Standard Operating Procedures (SOPs)
• Support stakeholders in understanding system workflows and controls for budgeting and planning processes

Requirements:

• Diploma in any relevant field
• Strong analytical thinking, problem-solving, and critical reasoning skills
• Good time management with the ability to multitask and prioritize effectively
• Meticulous, detail-oriented, and able to work both independently and in a team

Interested candidates, kindly email your resume to: zuli.ng@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.