Total 651 contract manager job vacancies in Customer Service category in Indonesia

The Cloud Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery and management of cloud services, ensuring SLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Cloud Operations, DevOps, and Cybersecurity, to drive high standards in service delivery and continuous improvement.

Key Responsibilities:

• Service Delivery Management -Manage the delivery of cloud services across AWS or Azure environments, ensuring alignment with SLAs and customer expectations. Oversee the daily operations of cloud environments, including incident management, change control, and problem resolution.
• Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
• Cloud Operations and Monitoring- Implement and monitor dashboards and tools (e.g., CloudWatch, Azure Monitor) to ensure real-time health and performance visibility of cloud environments. Proactively identify issues and work with the engineering team to resolve incidents and perform root cause analysis. Lead continuous improvement initiatives to optimize cloud service performance and cost efficiency.
• Stakeholder and Client Engagement- Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
• Resource and Capacity Management- Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance.
• Ensure resource adjustments are made in response to forecasted demand and workload trends.
• Governance, Compliance, and Security -Ensure that cloud services comply with internal policies, standards, and external regulatory requirements.
• Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively. Reporting and Documentation Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics. Maintain documentation related to cloud architecture, operational procedures, and incident records.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 4-5 years in service delivery management, with at least 3 years in cloud service delivery or cloud operations.

Technical Expertise:

• Strong understanding of AWS, Azure, or GCP environments, including monitoring tools like CloudWatch, Azure Monitor, or equivalent. Familiarity with DevOps practices, incident management, and ITIL processes.
• Experience in cost management, FinOps, or budget tracking within cloud environments.
• Knowledge of automation tools and frameworks to enhance service efficiency.

Our client, a well-established MNC is seeking for a Customer Care Manager / Call Centre Manager / Contact Centre Manager - MNC - $ 7,000.00 + AWS + bonuses / Office hour

• Min a Degree in Customer Service Relation/ Hospitality / Tourism or relevant
• At least 5 years experience oversee a team of 50 to run daily call centre operation in a fast pace high volume environment
• Highly analytical, Strong communication and writing skills
• Confident to conduct presentation to top management
• Strong leadership qualities

Others

• Salary: Up to $ 7,000.00 + Attractive Bonuses
• 5 days work week, Office Hour
• East area

Interested candidate can send in your resume with a photo attached (word format prefer) to grayson.su@thetalentnetwork.com.sg

Location: West/ Central/ Northeast

Employment Type: Full-time

Working Hours: Mon - Fri, 10am - 7pm

Our client is a premium student care centre backed by programmes from an established enrichment provider, dedicated to fostering well-rounded development in primary school children. They are seeking a passionate and nurturing Centre Manager to lead the team and drive seamless centre operations.

Job Scope:

• Oversee daily operations to ensure smooth, efficient running of the centre
• Establish and maintain standard operating procedures, routines, and service standards
• Ensure compliance with regulatory requirements, including safety, staffing ratios, and PDPA guidelines
• Implement and monitor policies on student safety, food handling, medication, and well-being
• Conduct regular checks and audits to ensure operational excellence
• Proactively identify and manage risks to maintain a safe environment
• Oversee students’ well-being, including awareness of medical and dietary needs
• Develop and enforce behaviour management frameworks across the centre
• Guide staff in managing student behaviour and resolving complex cases
• Engage parents on student progress and behavioural matters where necessary
• Set guidelines for device usage and promote balanced, healthy habits
• Oversee student care programmes, including homework support and enrichment activities
• Monitor programme quality and student progress
• Drive continuous improvement and ensure alignment with educational objectives
• Review and enhance programmes to maintain engagement and effectiveness
• Support enrolment growth through engagement initiatives and service excellence
• Lead, coach, and develop a team of student care staff
• Manage manpower planning, scheduling, and staff deployment
• Foster a positive, collaborative, and supportive work environment
• Oversee administrative functions including student records, billing, and documentation
• Manage centre budget, expenses, and basic financial reporting

Requirements

• Minimum 4 years of experience in student care/education, with at least 1 years in a leadership role
• Strong leadership, organisational, and communication skills
• Experience in centre operations, staff management, and stakeholder engagement
• Familiar with regulatory requirements in the student care sector
• Proactive, responsible, and able to manage multiple priorities effectively

Interested candidates kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Search Avenue Pte Ltd

EA License No.: 25C2695

EA Registration No.: R25157669 [Amanda Wee]

Location: Shenton Way / Telok Ayer
Working Hours: 6 days work week 
Salary: $2800 - $3000/mth (depending on experience)

Duties:

• Greet customers warmly and assist them with seating.
• Accurately record food or drink orders and communicate them to the kitchen staff.
• Deliver food and beverages promptly and ensure customer satisfaction.
• Clear tables, clean dining areas, and ensure the environment is neat and presentable.
• Process bills and handle payments efficiently, whether by cash or card.
• Offer menu suggestions and address customer inquiries.
• Work closely with colleagues to ensure smooth and efficient service.
• Perform additional tasks as required, such as restocking supplies or assisting during busy periods.

Requirements:

• 6 days work week
• Able to work in fast-paced environment
• Open to working both Lunch and Dinner shift 

‼️Apply Now and Start Immediately‼️
‼️Fast Confirmation‼️

Interested Applicants, Please click apply now or Whatsapp to +65 8792 4136

Ellen Lee Wei Xin
R2198644
Revup Proservices Pte Ltd
EA.24C2366

BE INSPIRED & INSPIRE OTHERS
Join US!

Founded in 2002, Mind Stretcher is the market-leading tuition & enrichment chain in Singapore. As educators with a difference, we seek to inspire & stretch the potential of all students, regardless of their individual ability. 

Mind Sparks is our student care brand under the Mind Stretcher umbrella and started only in late 2023. As we continue to grow and expand Mind Sparks, we are looking for a dedicated and nurturing Centre Manager to join our team. This is an exciting opportunity to assist the growth and to manage operations of our student care centre. We welcome like-minded talents who care deeply about educating our future generation.

What You'll Do:

As a Centre Manager at Mind Stretcher, you will work closely with the cluster manager and other student care teachers to run the daily operations of a centre, be involved with parental engagement, and manage delivery and quality of the curriculum on a day-to-day basis.

Key Responsibilities: 

Operations Management:

• Oversee daily operations of the centre including monitoring and managing staff schedules to ensure adequate coverage and compliance with operational requirements. 

• Implement and enforce operational policies and procedures.

• Ensure the quality of student care services, including academic support, recreational activities, and meal services.

• Manage the center's facilities, ensuring they are well-maintained, safe, and conducive for all  activities.

Parent Engagement:

• Foster, maintain regular and positive communication with parents or guardians, providing updates on student progress, addressing concerns, and fostering a collaborative relationship.

• Respond promptly to parent inquiries and concerns, fostering a positive and collaborative relationship.

• Plan and organize parent engagement events, workshops, and meetings to enhance parental involvement in the student care community. 

• Collaborate with parents to address their feedback and suggestions.

• Use feedback to make continuous improvements and enhance parent satisfaction.

Administration Task:

• Recruit, train, and supervise centre staff, including tutors and student care teachers. 

• Conduct regular performance evaluations and provide constructive feedback.

• Manage the budget for the student care center, including expenses related to staffing, supplies, and facilities.

• Maintain accurate and up-to-date records of student attendance, enrollment, and other relevant data.

• Oversee the enrollment process, including admissions, registration, and orientation for new students. 

• Collaborate with the marketing team to promote the student care center and attract new enrollments.

Other duties:

• Other ad-hoc duties assigned by Reporting officer. 

About you:

• Possess minimally Diploma in Early Childhood, Diploma in Care and Programme, or a related field  (Candidates without a Diploma but with relevant experience may apply). 

• Minimum 4 years of working experience in Preschool / Student Care environment with a track record of managing teams.

• Proficient in basic productivity tools i.e., MS Office (Word, Excel and PowerPoint)

• Ability to work effectively in a cross-functional and unstructured environment.

• Commitment to fostering a culture of continuous improvement and excellence.

• Excellent interpersonal and communication skills, with the ability to engage with parents, staff, and the broader community. 

• Knowledge of relevant regulations and standards governing student care centers. 

• Good communication, interpersonal skills and classroom management skills                                              

• Organised, detailed and proactive

What You'll Get:

• Opportunity to impact: Shape the future of our student care segment and directly impact the lives of students.

• Leadership and Autonomy: Autonomy to build and lead the teams, implement programs and practices.

• Innovative and evolving environment: Undertake in the ultimate challenge of building and building and managing something from the ground up.

• Wide range of staff benefits: Including health and training etc.

• Professional development and growth: Enhance your leadership skills and grow with other development opportunities.

Work location: Central
Working hours: Monday to Friday office hours
Salary: up to $2460 per month

6 months contract

Job Scope:

• Enhance work processes and customer relations to elevate service quality.
• Lead customer service surveys, analyse feedback, and drive process improvements.
• Track application payment and security checks to ensure efficiency and accuracy.
• Coordinate preparation, distribution, and courier services for streamlined logistics and timely delivery.
• Conduct quality checks on returned dosimeters, maintain communication with customers, and manage courier job lists to ensure quality assurance.

Requirements:

• Diploma in any field
• 1-2 years of relevant working experience in a service laboratory
• Proficient in Microsoft Excel
• Ability to work independently
• Good interpersonal communication skills
• Meticulous with an eye for detail

Interested applicants may apply or email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

• Register and schedule appointments for patients
• Assist doctors with administrative tasks and/or simple procedures
• Manage email, phone and upfront enquiries from patients
• Perform cashiering duties
• Provide chaperone assistance to patients
• Ensure overall décor and cleanliness in the clinic

Requirements

• On job training provided
• Start work within short notice

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg


Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599

Responsibilities:

• Greet and register patients
• Schedule patient appointment
• Coordinate specialists' consultation referrals
• Handle payments and respond to patient enquiries in a courteous and professional manner
• Manage patient concerns, ensuring timely resolution and escalation when necessary
• Communicate effectively with patients to provide a high level of customer service
• Will be stationed at Health monitoring station based on roster. Involved in taking height / weight and blood pressure for patients at Health monitoring station

Requirements:

• Minimum N / O / NITEC / Diploma in any courses
• No exp needed, training provided
• Healthcare experience will be an advantage but not compulsory

$2500 (Fixed salary)

Interested candidates, please forward your resume to kevynhuang@recruitexpress.com.sg

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Job Description

• Respond to patient enquiries and support them in navigating the healthcare system.
• Provide assistance to patients with mobility needs, including arranging wheelchairs when required.
• Identify fall-risk patients and carry out basic screening procedures such as temperature checks and mask distribution for those with flu symptoms.
• Promote and guide patients in using self-service kiosks and mobile applications.
• Assist with basic health checks, including measuring height, weight, and blood pressure when needed.
• Offer wayfinding support and handle general enquiries from patients.
• Support eligible patients in completing required medical questionnaires.

Requirements

• Full immunisation records
• Minimum GCE 'N' Levels or equivalent
• Able to commit for at least 4 months

All qualified applicants, please send in your resume to:

medicalhealth@recruitexpress.com.sg

Tricia Celestine Goh (R1981653)
Recruit Express Pte Ltd | Company Reg. No.199601303W | EA License Number: 99C4599

Customer Service Assistant (1-Year Contract)