Total 836 assistant manager job vacancies in Customer Service category in Indonesia

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

Aureus Group is looking for Centre Managers who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Gross Salary of $4,000 - $4,500
• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Job Descriptions:

• Assists with basic patient care activities (feeding, bathing, toileting)
• Assists in keeping the ward environment tidy and organised
• Comply with infection control practise when attending to patients
• Helps with basic housekeeping duties
• Works under supervision of nurses

Job Requirement:

• Minimum PSLE Level
• Basic literacy in English and computer
• Work experience in healthcare is preferred
• Good interpersonal skills, able to communicate with people at all levels effectively
• Independent, highly organized, able to work in a fast-paced environment
• Able to perform rotating shifts, including weekends and public holidays
• Training will be provided

Kindly note that only shortlisted candidates will be contacted.

We are looking for a dedicated and diligent team player to join us as an IT Assistant for the following:

- Assist staff in troubleshooting matters

- Assist with Access Card activations / deactivations

- Assist in the issuance of laptop and desktop to all staff

- Assist with the purchase and stock take of all IT equipment

- Assist with all the documentation to keep track of IT equipment issuance

- Assist with the set up of any new IT equipment (eg: temperature scanner, thumb print scanner, etc)

- All other ad-hoc work

Requirements:

• Diploma/ Degree in IT or equivalent studies.
• Minimum 1 year of work experience as IT support
• Able to multi-task and work independently
• Awareness of Cybersecurity is an added advantage

Location: Orchard
Industry: Retail

Working Hours:

• 9:30am – 6:30pm

• 12:50pm – 9:50pm

Remuneration & Benefits:

• Basic Salary

• AWS (13th Month Bonus)

• Variable Performance Bonus

Key Responsibilities:

• Oversee and organize daily customer service operations, ensuring customer satisfaction remains the highest priority while fostering positive relationships with both customers and staff.

• Maintain and uphold established customer service standards, policies, and procedures.

• Provide frontline customer support services within the department store, including but not limited to Goods & Services Tax (GST) Refund processing, Smart-Card applications, public announcements, and handling Lost & Found cases and reports.

• Ensure all customer concerns and issues are addressed promptly, professionally, and efficiently.

• Attend to customer enquiries, feedback, and complaints, ensuring appropriate follow-up actions are taken and resolutions are delivered effectively.

• Compile and analyze customer feedback and suggestions to support continuous improvement of service standards and operational processes.

• Perform any other duties as assigned by the Company or immediate superior.

Preferred Background:
Candidates with prior experience as cabin crew or in the hospitality/hotel industry are highly encouraged to apply.

Job Summary

The Service Administrator supports the service operations team by managing documentation, coordinating administrative processes, and ensuring accurate records for service activities. The role ensures timely processing of service documentation, billing, internal coordination, and compliance with company procedures.

Key Responsibilities

1. Documentation & Administration
   • Prepare and process service orders, quotations, and invoices.
   • Ensure proper documentation and filing of job reports and service records.
   • Maintain accurate and up-to-date data in CRM and service management systems.

2. Billing & Compliance
   • Ensure quotations are properly approved prior to the commencement of work.
   • Follow up on job completion reports to facilitate timely billing.
   • Attend to customer billing inquiries and issue payment reminders when required.
   • Ensure compliance with internal procedures, documentation standards, and audit requirements.

3. Internal Coordination
   • Work closely with Service Engineers, Technicians, Sales, and Back Office teams to support service operations.
   • Assist with operational planning and administrative support for the service team.
   • Attend to incoming calls and direct inquiries appropriately.
   • Follow up on technician van inspections and load test documentation.

4. Expenses and Medical Claims
   • Assist Service Engineers, Technicians, and back-office staff in the submission and processing of expense and medical claims.

5. Vendor Purchase Orders & Inventory
   • Issue purchase orders to vendors and coordinate payment processing.
   • Maintain records and monitor inventory for workshop supplies and truck oil.

Requirements

• Polytechnic Diploma or equivalent qualification in Business Administration or a related field
• Minimum 1–2 years of administrative experience, preferably in a service or operations environment
• Proficient in Microsoft Office and CRM/service management systems
• Good organizational and coordination skills with attention to detail
• Able to work collaboratively with multiple teams and handle multiple tasks efficiently
• Willing to work at Loyang Way area

Responsibilities

• Process quotes and enter customer order.
• Retrieve shipping documents and certificates from system and email to customer.
• Retrieve and email invoices and Statement of Account from system and email to customer and other Regional Sales Manager upon requests.
• Monitor urgent orders and inform customers on status and shipping details.
• Retrieve RFQs from customer portal and response accordingly.
• Upload order confirmation and tax invoices to customer’s portal.
• Roster duty to assist CSR to manage SD Customer Service and AOG mailboxes.
• Ad-hoc duties as assigned by Customer Support Manager and Director.

Work location: Seletar Aerospace Park
Openings x 2
Work hours: 8.30am to 5.30pm, Monday to Friday

The Cloud Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery and management of cloud services, ensuring SLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Cloud Operations, DevOps, and Cybersecurity, to drive high standards in service delivery and continuous improvement.

Key Responsibilities:

• Service Delivery Management -Manage the delivery of cloud services across AWS or Azure environments, ensuring alignment with SLAs and customer expectations. Oversee the daily operations of cloud environments, including incident management, change control, and problem resolution.
• Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
• Cloud Operations and Monitoring- Implement and monitor dashboards and tools (e.g., CloudWatch, Azure Monitor) to ensure real-time health and performance visibility of cloud environments. Proactively identify issues and work with the engineering team to resolve incidents and perform root cause analysis. Lead continuous improvement initiatives to optimize cloud service performance and cost efficiency.
• Stakeholder and Client Engagement- Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
• Resource and Capacity Management- Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance.
• Ensure resource adjustments are made in response to forecasted demand and workload trends.
• Governance, Compliance, and Security -Ensure that cloud services comply with internal policies, standards, and external regulatory requirements.
• Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively. Reporting and Documentation Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics. Maintain documentation related to cloud architecture, operational procedures, and incident records.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 4-5 years in service delivery management, with at least 3 years in cloud service delivery or cloud operations.

Technical Expertise:

• Strong understanding of AWS, Azure, or GCP environments, including monitoring tools like CloudWatch, Azure Monitor, or equivalent. Familiarity with DevOps practices, incident management, and ITIL processes.
• Experience in cost management, FinOps, or budget tracking within cloud environments.
• Knowledge of automation tools and frameworks to enhance service efficiency.

Soft Skills: Excellent communication, leadership, and client relationship management skills.

5 day work week : Monday to Friday

Location : Changi Airport

Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards.

· Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk Engineers to the team.

· Leads the team to perform service recovery in the event of issues.

· Manage daily manpower resourcing by overseeing both the Service Desk team and a pool of buffer Service Desk engineers to cover planned leaves/urgent leave/ medical leave.

· Mentor, provide guidance and support to the Service Desk team.

· Lead and develop the service desk team, including hiring, training, and performance evaluations.

· Ensure the team knows how to use the provided tool (e.g., ServiceNow) effectively for ticket management and service delivery.

· Ensure the entire team is familiar with and kept up-to-date on the service desk processes and workflow.

· Identify and implement improvements along with updating of documentation for service desk processes and procedures.

· Foster a customer-centric culture within the team, emphasising excellent customer service.

· Attends regular meeting (weekly and monthly) with the Team and prepare weekly and monthly reports.

· Suggest and implement service improvement plans to enhance service delivery and employee satisfaction.

· Provide suggestions to the team on what to update in the IT Service Desk playbook, ensuring it is comprehensive and current.

· Stay relevant with industry trends and best practices, integrating them into the service delivery strategy.

· Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.

· Degree in Computer Science, Information Technology, or a related field.

· ITIL 4 Foundation Certification

· ITIL 4 Intermediate / Expert preferred

· Project Management Professional (PMP) or similar will be an added advantage.

· Strong understanding of minimally end user computing devices, M365 applications, network, endpoint protection and Video Conferencing/ AV solutions will be an advantage

· Proficiency in using ESM tools such as ServiceNow.

· Prior experience in a service delivery or IT management role within a corporate environment.

· Strong background in managing and leading IT Service Desk operations and teams for at least 3 years.

· Excellent leadership, team and stakeholder management skills.

· Strong communication and interpersonal skills.

· Strategic thinking and problem-solving abilities.

· Strong time management and multitasking skills.

· High level of customer service orientation.

Company Overview

SINGRASS is a Singapore-headquartered eco-tech companypioneering Indoor Smart Eco Systems (ISES) that integrate hydroponic leafyvegetables, smart sensing, and aesthetic design to purify indoor air andenhance well-being. Our solutions contribute to the Singapore Green Plan 2030and the "30 by 30" food security vision, offering innovativeESG-aligned systems for schools, offices, hotels, and urban livingenvironments.

Key Responsibilities

As a Customer Relationship Manager at SINGRASS, you will take on a hybrid role encompassing corporate sales, account management, and ESG consulting.

The remuneration package consists of a base salary plus commission, with the basic salary ranging from 3,000 to 3,500, depending on experience and qualifications. Commission is uncapped, offering strong earning potential.

1. Sales & Business Development

• Identify and acquire new B2B customers across sectors such as education, hospitality, corporate offices, and public institutions.
• Present SINGRASS's ISES as an ESG-aligned indoor air quality and sustainability solution, tailored to each client’s needs.
• Lead the end-to-end sales process including proposal, pricing, and contract closure.

2. Customer Engagement & Account Management

• Build and maintain long-term partnerships with key clients through regular communication, reviews, and service optimization.
• Act as the main liaison between clients and internal departments (R&D, Installation, Maintenance).
• Upsell and cross-sell system upgrades, maintenance plans, and new solutions.

3. Project & Service Coordination

• Conduct on-site indoor air quality (IAQ) assessments using our proprietary tools.
• Manage project timelines, installations, and deployment of ISES systems in coordination with the operations team.
• Ensure service delivery quality and resolve post-sales inquiries effectively.

4. Market Outreach & ESG Advocacy

• Represent SINGRASS at sustainability exhibitions, trade shows, and industry forums.
• Engage with government bodies, schools, and NGOs to promote indoor ecological systems and drive ESG compliance.
• Contribute to ecosystem education and awareness through campaigns, seminars, and client demonstrations.

Qualifications & Requirements

• Minimum 3 years of experience in corporate sales, or business development, preferably in ESG, sustainability, built environment, or indoor hydroponics solutions.
• Strong communication and presentation skills, with the ability to articulate complex value propositions to diverse stakeholders.
• Self-starter with strong project management skills; able to thrive in a dynamic, cross-functional startup environment.
• Bilingual in English and Mandarin to support multilingual client base across Asia.
• Diploma or Bachelor’s Degree in Business, Environmental Science, Sustainability, or related fields.

Why Join SINGRASS?

• Be part of a mission-driven team redefining indoor ecological design and health-focused spaces.
• Contribute to tangible ESG outcomes across industries.
• Work in a flat, entrepreneurial organization with strong regional and global growth plans.
• Enjoy uncapped commissions, performance bonuses, and a collaborative team culture.

Location: Changi Airport
Work Week: 5 Days
Salary Range: SGD 5,000 – 7,000

We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience.

Key Responsibilities

Service Delivery & Quality

• Ensure IT and administrative services consistently meet SLA and quality benchmarks.
• Take ownership of escalations, major incidents, and service recovery, ensuring timely and effective resolution.
• Drive continuous improvement initiatives to elevate service standards.

Team Leadership & Development

• Lead and inspire the Service Desk team by managing resourcing, training, mentoring, and performance evaluation.
• Champion a customer-first culture, fostering accountability and service excellence.
• Play a key role in talent acquisition and building a strong, future-ready team.

Process & Tools Optimization

• Ensure effective utilization of the tools (e.g., ServiceNow) for seamless ticketing and workflow management.
• Keep documentation, workflows, and processes up-to-date and aligned with best practices.
• Identify and implement innovations to enhance service desk efficiency.

Stakeholder Engagement & Reporting

• Represent the service desk in regular cross-functional meetings.
• Deliver insightful weekly and monthly reports, providing actionable recommendations.
• Offer feedback to refine the IT Service Desk playbook and drive operational improvements.

Strategic Growth & Industry Best Practices

• Stay ahead of emerging industry trends and integrate relevant practices into operations.
• Align service delivery with ITIL frameworks and global service management standards.
• Support the development of long-term strategies to future-proof the service desk.

Qualifications & Skills

Education & Certifications

• Degree in Computer Science, Information Technology, or related fields.
• ITIL 3 Foundation certification.

Technical Skills

• Proficiency in end-user computing, M365, networking, and AV solutions.
• Strong hands-on experience with ESM tools (e.g., ServiceNow).

Experience

• At least 3 years of IT Service Desk management experience in a corporate environment.

Soft Skills

• Exceptional leadership, communication, and stakeholder management skills.
• Strong strategic thinking, multitasking, and time management abilities.
• A natural customer advocate with a passion for service excellence.

Our esteemed client in the Logistics/ Transportation industry is seeking a Customer Service Officer/ Executive to join their dynamic team:

• Employment Type: Permanent
• Position: Customer Service Officer/ Executive
• Location: Jurong East  
• Working Hours: Monday to Friday, 8.30am to 5.30pm; Saturday half day (WFH)
• Salary Package: Basic + Bonus

Job Responsibilities:

• Manage and coordinate existing and new customer accounts.
• Handle inbound/ outbound communications and deliver exceptional customer service.
• Prepare shipment quotations and arrange shipments according to customer needs.
• Maintain positive relationships with both customers and vendors.
• Proactively resolve customer issues.

Job Requirements:

• At least NITEC in Logistics, Supply Chain, Business Management or related discipline.
• Minimum 1 year of related working experience.
• Able to start work in short notice.

Ready to apply? Here’s how: 

• Click the APPLY button, or 
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing. 

Only shortlisted candidates will be notified. 

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA). 

Adelin Chong | EA Personnel Reg No.: R1875641 

Intuit Recruitment Pte Ltd | EA License No.: 25C2793 

Key Responsibilities

Operations & Administrative Management

• Ensure full compliance with MSF statutory requirements, including the submission of '6-monthly Returns,' SCFA Subsidy renewals, and bi-annual fire drills.
• Monitor fee collections, manage the centre’s budget, and ensure resource maximization.
• Oversee manpower deployment, maintain SOPs, manage inventory, and supervise food catering quality.

Programme & Project Management

• Design and lead engaging holiday programmes, character development workshops, and enrichment activities.

Staff Development & Leadership

• Provide on-the-job training, coaching, and mentorship to programme staff.
• Identify training needs and foster a cohesive, high-performing team environment.

Student & Family Support

• Oversee student academic progress and behavioural management; provide regular, constructive feedback to parents.
• Act as the primary bridge between the centre and families, ensuring emotional and learning support needs are met.

Marketing & Community Outreach

• Drive marketing efforts to maintain healthy enrolment rates and manage official communications.
• Liaise with schools, community agencies, and volunteers to enrich centre programmes.

Job Requirements

• Diploma / Bachelor’s Degree (preferably in Education or a related field).
• Minimum 3 - 4 years in the education industry.
• Prior experience in pre-school education or Student Care settings is highly preferred.
• Strong understanding of MSF operational requirements.
• Proven leadership and organizational capabilities.
• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office Suite.
• Standard First Aid certification is an advantage.

Company Overview

Peirce Capital holds a CMS licence from the Monetary Authority of Singapore. Based in Singapore, it offers accredited and institutional investors private equity, credit, wealth planning, asset management, and advisory services with tailored solutions for long-term value creation.

Job Summary

Support fund management operations by performing administrative tasks, conducting market research, reviewing NAV reports, maintaining documentation, and assisting with KYC/AML processes to ensure compliance and efficient business operations.

Responsibilities

• Perform administrative duties including clerical tasks and managing office inventory to support smooth daily operations
• Ensure strict adherence to internal procedures and compliance policies to maintain operational integrity
• Maintain and strengthen client relationships by coordinating and supporting client visit planning
• Conduct market research and provide analytical support to management for informed decision-making
• Review and analyze periodic NAV reports to assist in fund performance monitoring
• Maintain and update fund-related and internal documentation accurately and timely
• Support cross-functional business operations to facilitate collaboration and efficiency
• Assist with KYC/AML processing and documentation to ensure regulatory compliance

Preferred competencies and qualifications

• Diploma in Business, Finance, Accounting, or related field; fresh graduates are welcome to apply
• Experience in administrative, operations, or fund management support with basic knowledge of fund operations, NAV reporting, and KYC/AML requirements
• Proficiency in Microsoft Office applications including Excel, Word, and PowerPoint
• Strong organizational skills with keen attention to detail
• Effective communication and interpersonal skills in English and Chinese
• Ability to multitask and work independently in a fast-paced environment
• High level of integrity and commitment to compliance standards

Job Description

At Raffles Medical Group, you’ll be part of a team who is focused on delivering high quality healthcare experiences to our broad spectrum of clients. We strive for an environment where we inspire one another, encourage you to achieve your best, and importantly, share success together.

Your key responsibilities will include:

• Attend to patient enquiries over the counter to provide information on clinic services
• Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines
• Liaise with medical teams and patients in making appointments across different medical specialties / clinics / inpatient within the Group
• Assist doctors and nurses in basic clinical tasks when required
• Collate laboratory and radiology results for doctor's review and follow up
• Perform daily billings and accurate transactions, including closing of accounts

Job requirements

• Minimum ‘O’ Level / NITEC / Diploma in any discipline with at least 1 – 2 years of working experience in clinic settings preferred
• Meticulous and organised, able to multi-task and work in teams
• Good customer service and front-line skills
• Able to work in a dynamic and fast paced environment
• Computer literate, ability to use MS Word, MS Excel and manage patient registration
• 5.5 days work week
• Candidates with no experience are welcomed to apply

About Gain City

At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact.

About the Role

We are seeking a detail-oriented and customer-centric Logistics (Customer Service Operations) Director / Senior Manager to lead our Customer Service Operations division, supporting the operational and commercial needs of the Gain City group of companies.

Beyond overseeing daily service operations and ensuring a positive and unified customer experience across all touchpoints, you will be responsible for delivering operational excellence, seamless service delivery, continuous improvement and leading the adoption of technology to enhance daily operations. Your leadership will ensure that every customer interaction reflects our commitment to service excellence and reliability.

Key Responsibilities

• Oversee daily operations of the customer service teams to ensure timely and appropriate responses to customer enquiries and feedback
• Lead the resolution of high-impact escalations and service disruptions, ensuring clear communication and effective recovery plans
• Lead, coach and develop high-performing teams of managers and frontline agents to drive engagement and continuous performance improvement
• Develop and implement customer service frameworks, standards and procedures that support long-term business goals and enhance customer satisfaction
• Explore, evaluate and adopt customer support tools and platforms to automate processes and improve service capabilities
• Set and monitor KPIs such as response time, resolution rate, CSAT and first-contact resolution, and identify areas for improvement
• Produce comprehensive reports and actionable insights on customer trends, pain points and service metrics to support strategic decision-making
• Ensure full compliance with government regulations and internal SOPs

Qualifications and Requirements

• A minimum of a bachelor’s degree in business administration, communications, operations management or a related discipline
• A minimum of 5 years of experience in customer service operations, with a minimum of 2 years in a leadership role
• Experience in managing customer service teams at scale and in hybrid environments
• Proficient in customer support tools and platforms
• Strong analytical and problem-solving skills
• Experience in service industries such as retail or e-commerce is a plus

What We Offer

At Gain City, we are committed to the growth and development of our employees. You will be offered various learning and development opportunities and a collaborative, forward-thinking and growth-focused work environment to thrive in your career. You will also receive a comprehensive benefits package.

Join Our Team

If you are passionate about leading high-performing service teams and driven to shape exceptional customer experiences at scale, apply now to be a part of our growing team!

Note

• Only shortlisted candidates will be notified