Total 879 assistant manager job vacancies in Customer Service category in Indonesia

Our Client, one of the leading and reputable organization in Singapore is inviting qualified candidates to fill the position as Healthcare Assistant.

They are located at Central – easily accessible via various modes of transport.

Benefits Summary

• Basic Up $3000 + AWS + Bonuses

• Stable Career Opportunity 

Responsibilities

• Support patients with their daily living activities.

• Assist nurses during medical emergencies or crisis situations.

• Attend to hygiene needs of patients who require assistance or are bedbound

• Maintain proper hygiene, safety, and documentation of patient conditions.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW button

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R25158661 (Yu Xiang He)

Company Overview

The Metta Welfare Association, founded in 1992, is a registered charity endorsed by multiple Singapore ministries. It provides accessible medical, disability, and community care services, including home hospice, rehabilitative, and special education programs.

Job Summary

The Operations Support Staff at Metta Home Day Activity Centre assists in daily operations and client support to maintain a safe, clean, and engaging environment for adults with intellectual disabilities.

Responsibilities

• Assist clients with safe movement, personal hygiene, and toileting to support their daily living needs
• Clean and disinfect soiled areas and equipment promptly to maintain hygiene and safety standards
• Prepare and clear setup for centre activities and events to ensure smooth operations
• Perform housekeeping, simple maintenance, and facility cleaning to uphold a well-maintained environment
• Manage document filing, packing, shredding, and perform simple data entry to support administrative tasks
• Collaborate with centre staff to assist in operational and client support duties as needed

Required competencies and certifications

• Possess minimum Secondary/N/O Level education and/or relevant Disability Care certification
• Demonstrate comfort with hands-on tasks and working with adults with disabilities
• Maintain physical fitness and willingness to assist with client mobility and hygiene needs

Preferred competencies and qualifications

• Prior experience in healthcare, social service, or disability care is an advantage but not required

• Assist in clinic’s day to day operations and functions.
• Assist the Clinic Manager and Medical Director in the assigned clinic.
• Responsible for all aspects of customer service including but not limited to cashiering, appointment booking, and answering customer enquiries.
• Responsible for all matters pertaining to insurance, Medisave, and Letter of Guarantee(s).
• Liaise with customers, vendors, suppliers, and local regulatory bodies when required.
• Assist in the renewal of relevant licenses.
• Other duties assigned by the Clinic Manager and/or Medical Director as required.

Work Arrangements:

Days: Monday to Friday

• Working Hours (Regular school days): 9.30am-7pm
• Working Hours (MOE-scheduled school holidays): 7am–7pm (shift-based)
• Work Location: Thomson Plaza / Bukit Timah Plaza
• Monthly Salary: $2,200–$2,900

Job Responsibilities:

• Supervise students in their daily routines, including mealtimes, homework, academic learning, and recreational activities
• Provide care, guidance, and support to primary school children outside of school hours
• Assist the main teacher with classroom management
• Support the organisation and delivery of holistic programmes (indoor and outdoor)
• Create and maintain a safe, nurturing, and positive learning environment
• Accompany children home on the school bus after school
• Perform other ad hoc duties as required

Qualifications and Skills:

• Minimum Diploma in any discipline
• Able to adequately coach primary school subjects
• Strong communication and interpersonal skills
• Genuine interest in guiding and nurturing children
• Undergraduates are welcome to apply
• Prior experience in student care and/or enrichment settings is an advantage

We are looking for a motivated, dynamic Assistant Service Manager to join our team based in Johor. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget.

In this role you will be responsible for:

1. Position Overview

The Assistant Service Manager (ASM) reports directly to the Branch Operations Manager or Branch Manager. This role is pivotal in driving service excellence, maximizing team productivity, and ensuring rigorous operational compliance within the branch to uphold the highest company standards.

2. Core Service & Operational Responsibilities

The ASM is mandated to maintain high-quality service delivery and operational efficiency by adhering to the following requirements:

• Service Completion: Mandate and ensure a 100% monthly service completion rate across the entire service team.
• Installation Timelines: Guarantee 100% completion of new business installations within a maximum of 5 working days from the date of the service agreement or job confirmation.
• Route-Riding: Conduct formal route-rides with each service team at least once every 3 months to ensure operational standards are met.
• Productivity Oversight: Audit technician productivity to ensure all personnel meet pre-requisite site-visit timings and route planning targets.
• Overtime Management: Validate and manage technician overtime claims, ensuring all submissions are legitimate and cost-effective.
• Work Procedures: Enforce strict compliance with pest/hygiene service guidelines as detailed in company manuals and technical instructions.

3. Fleet & Equipment Management

The ASM is responsible for the cost-effective management of the branch’s fleet and technical resources, ensuring operational readiness without compromising safety standards.

• Vehicle Compliance:  Maintain rigorous records for the renewal of road tax and Puspakom inspections.
• Maintenance Logs:  Ensure comprehensive maintenance logs are kept for all service vehicles to ensure audit readiness.
• Cost Control:  Monitor and record repair costs and fuel usage; validate driver logs for accuracy.
• Inventory & Assets:  Maintain a precise register for service tools and safety equipment; ensure the security of all company property, hardware, and premises.
• Safety Standards:  Ensure all vehicles and drivers remain in full compliance with the SHE (Safety, Health, and Environment) and Vehicle Handbook.

4. Stock & Warehouse Controls

To maintain stock integrity and branch efficiency, the ASM shall:

• Monitor proper stock issuance and returns for all service teams on a weekly basis.
• Attend and lead monthly stock takes and conduct regular vehicle stock audits.
• Direct the management and control of the branch store, including the efficient handling of used Exhaust Fan
• Related (EFR) equipment.
• Verify that all actual preparation costs are accurately captured and recorded within the company system.

5. People Management & Staff Development

As a leader in operational excellence, the ASM manages the employee lifecycle with a focus on high-performance culture and technical mastery.

• Recruitment: Collaborate with the Branch Manager or Branch Operations Manager to recruit high-caliber Service Technicians and Service Ladies (subject to prior approval).
• Onboarding & Culture: Direct staff inductions, maintain high team morale, and ensure all staff possess a comprehensive understanding of company objectives and policies.
• Training & Coaching: Organize technical induction programs and maintain precise training records. Act as the primary trainer for refresher courses, providing field-based guidance and data-driven coaching to ensure a high level of technical competence.

6. Quality Assurance (QA) & Performance Monitoring

The following quality standards and performance audits must be strictly enforced:

• Direct regular Quality Control (QC) checks and follow up on client complaints to ensure total ownership of service problems.
• Ensure OCS 224 compliance: Resolve all customer callouts within 24 hours to prevent further escalation.
• Audit the duties of Service Supervisors on a monthly basis.
• Audit each Service Technician according to company requirements (TPA Assessment).
• Carry out regular service audits across all branch service areas.
• Verify that all supervisors meet their established monthly KPIs.

7. Administrative & Reporting Protocols

The ASM must maintain rigorous administrative accountability. Weekly status reports must be provided to the Branch Operations Manager covering the State of Service, Supervisor issues, Customer issues, and other operational concerns. Formal weekly and monthly meetings must be conducted with supervisors and technicians; formal minutes are mandatory for all meetings and must be filed accordingly. All reports, stock returns, and e-claims must be prepared accurately and dispatched promptly to the Head Office.

8. Health, Safety, and Environment (SHE) Compliance

The ASM has a legal obligation to enforce a safe working environment. You are required to:

• Enforce OSHA 1994: Apply the requirements of the Occupational Safety & Health Act 1994, ensuring all subordinates understand their legal obligations.
• Ensure Chemical Safety: Direct the safe handling, storage, and application of all chemicals to eliminate untoward risks to staff.
• Conduct Monthly Inspections: Inspect all service vehicles monthly to ensure they are roadworthy and safe.
• Direct Safe Systems of Work: Provide site-specific risk assessments and issue written work instructions for all activities to ensure employees work without risk to health.
• Rectify Deficiencies: Immediately rectify all deficiencies identified during audits or inspections.
• Participate in Reviews: Attend and contribute to monthly SHE review meetings.

9. Cross-Functional Collaboration & Professional Conduct

The ASM serves as an "Agent of Best Practice," promoting the company’s gold standards and transmitting these practices to all supervisors and coordinators.

• Sales Relationship: Maintain cooperative relations with the Sales Team by providing high-quality sales leads and customer feedback.
• Sales Support: Assist the Sales Team in achieving branch targets by providing technical support for special surveys and sales presentations.
• Self-Improvement: Commit to continuous professional development through private study, technical literature, membership of professional associations, and attendance at relevant industry courses.

The ideal candidate will possess:

• Minimum a Bachelor Degree in any related field with at least 5 years relevant Service Management/ Supervisory experience
• Strong leadership qualities with planning, organizing and problem solving ability
• Able to work in dynamic and fast paced environment
• Excellent in promoting teamwork and synergize the team towards achieving service KPI
• Able to work autonomously and thrive on challenges
• Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent problem solving , multi-tasking & planning skills
• Ability to motivate and manage a team to achieve & meet service KPI
• Ability to think on your feet to coach team with service and customer focused solutions
• Versatility to build rapport with people at all levels
• Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia
• Commercially focused and is alert of the changes and updates in market movement
• Able to travel to various locations within the designated territory

• Attractive base salary
• Fixed Transportation Allowance
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone Subsidy and Smart work gadgets/ tools

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location:

Rentokil Initial (M) Sdn Bhd.   

No.17 Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru, Johor Darul Takzim.

(near Setia Tropika / Impian Emas and Southern College)

Job Summary:
We are seeking a detail-oriented, people-focused and results-driven Assistant Manager, Service Excellence & Learning & Development to join our Hospitality team. This role is responsible for driving service excellence and learning initiatives across Hotels and Food & Beverage operations, ensuring consistent service standards, quality delivery, and impactful training programs. You’ll play a key role in cultivating a strong service culture, enhancing guest experience, and building organizational capability through effective learning and development strategies.

Key Responsibilities:

1. Service Audits & Compliance

• Partner with operational departments to plan and facilitate service audits across Hospitality operations (Hotels and F&B).
• Analyze audit findings to identify service gaps, compliance risks, and improvement opportunities.
• Establish corrective action plans, service standards, and targeted training programs to support service quality and performance improvement.
• Ensure compliance with safety and hygiene standards across all training activities and operational processes.

2. Guest Experience & Service Excellence

• Review and analyze guest feedback from multiple platforms, including surveys, online reviews, and internal feedback channels.
• Develop and implement service improvement initiatives and action plans to enhance guest satisfaction and experience.
• Identify service-related training needs and collaborate with operational leads to deliver targeted soft skills and service workshops.

3. Learning & Development Delivery

• Partner with departments to design, review, and enhance ongoing training programs aligned with operational and business needs.
• Lead onboarding programs and brand or service culture training to foster a proactive, guest-centric mindset.
• Facilitate Hospitality training programs, including Service Standards, Guest Experience, and Product Knowledge.
• Guide and coach operational leaders in developing effective on-the-job training (OJT) within their respective functions.
• Design and develop ad-hoc learning materials to address learning needs (i.e. workshops, PowerPoint, EDMs).
• Lead onboarding programs and brand or service culture training to foster a proactive, guest-centric mindset.
• Facilitate Hospitality training programs, including Service Standards, Guest Experience, and Product Knowledge.     
• Guide and coach operational leaders in developing effective on the-job training (OJT) within their respective functions.
• Design and develop ad-hoc learning materials to address learning needs (i.e. workshops, PowerPoint, EDMs).

Required Qualifications:

• Degree or Diploma holder, preferably in Hospitality, Hotel Management, or a related field.
• Advanced Certificate in Training & Assessment (ACTA) or equivalent training qualification preferred.
• Minimum 3 years of experience in service excellence or learning & development within hotels or reputable F&B establishments.
• Proven experience in designing and delivering stand-up training programs tailored to business needs.

Job Description

• Industry/ Organization Type: Medical Clinic / General Practitioner
• Position Title: Clinic Assistant / Patient Care Assistant
• Working Location: Sengkang West Avenue
• Working Hours: 5.5 days
• Salary Package: Basic Salary + OT Pay + Medical Benefits
• Duration: Permanent

Key Responsibilities

• Register patients and manage dispensing of medications, including stock checks.
• Prepare for blood tests, complete required forms, and process X-ray request forms.
• Maintain cleanliness of the clinic and ensure accurate record keeping.
• Handle GP insurance and CHAS claims.
• Answer phone calls and respond to patient queries via WhatsApp.
• Schedule and manage patient appointments.
• Assist the doctor with procedures, wound dressing, and other treatments.
• Perform autoclaving for instruments.
• Prepare and pack medications for dispensing.
• Provide administrative support and assist with any other ad hoc duties as required.

APPLY NOW!!!

• Minimum GCE 'O' Level or relevant certificate in healthcare support or administration.
• Able to multitask, work in a fast-paced environment, and handle patients with empathy and
• professionalism.
• Basic knowledge of Microsoft Office and clinic management systems preferred.
• Some relevant experience would be advantageous.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79037 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• Lead daily operations of 3 Centers, manage multidisciplinary teams, and ensure holistic care for clients.
• Oversee assessments, admissions, and reviews; ensure compliance with MOH regulations, nursing standards, licensing, and inspections.
• Plan manpower, manage staffing, and provide coaching, training, and performance support to staff.
• Develop and maintain policies, procedures, and workflows to enhance care delivery and operational efficiency.
• Promote centre services through outreach, events, and partnerships to increase awareness and client enrolment.
• Handle regulatory submissions, workload reporting, and subvention matters.
• Ensure cost-effective use of resources while maintaining quality and productivity.
  

Job Requirements:

• Minimum Diploma in Social Work/Community Care/Gerontology.
• Minimum 6 years experience working in Supervisory.
• Working hours: 5days, 8.30am-6pm

Check out www.abercare.sg for more details

Interested applicants may send in your resume to career@abercare.sg

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

• End-to-End Ownership & Business Impact
• Blend of Technical & Leadership Exposure

About Our Client

This organisation operates within the insurance industry and is recognised for its strong presence and operational excellence. With a significant workforce, it is committed to delivering innovative solutions and maintaining high service standards.

Job Description

• Manage the delivery of IT development services to support business objectives effectively.
• Collaborate with stakeholders to understand and address technology requirements.
• Oversee the performance of the IT development team, ensuring adherence to agreed service levels.
• Implement and maintain processes to ensure the quality and efficiency of development services.
• Monitor and report on service performance, identifying opportunities for improvement.
• Ensure compliance with industry standards and regulatory requirements within the insurance sector.
• Coordinate with external vendors and partners to deliver integrated IT solutions.
• Support the Technology department in achieving strategic goals and objectives.

The Successful Applicant

A successful IT Developer Service Manager should have:

• A strong background in IT service management, preferably within the insurance industry.
• Proven experience in managing IT development teams and delivering technology solutions.
• Excellent problem-solving skills with the ability to identify and implement improvements.
• Proficiency in managing stakeholder relationships effectively.
• Knowledge of regulatory and compliance standards relevant to the industry.
• A results-oriented approach with a focus on delivering value to the organisation.

What's on Offer

• Fixed-term contract with the opportunity to make a significant impact in the Technology department.
• An opportunity to work in the heart of London within the insurance industry.
• Be part of a company that values innovation and operational excellence.

If you are a motivated IT Developer Service Manager looking for a rewarding role in the insurance industry, we encourage you to apply today!

Contact

Meenal Sharma (Lic No: R21103442/ EA no: 18C9065)

Quote job ref

JN-042026-7003197

Phone number

+65 6643 9741

Michael Page International Pte Ltd | Registration No. 199804751N   

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The CRM & Customer Lifecycle Manager is responsible for developing and driving customer lifecycle and retention strategies for The Wonder Shop, Mediacorp's content-driven ecommerce platform. This role focuses on maximising customer lifetime value through CRM, loyalty, and personalised engagement across owned channels.

Working closely with the Marketing & Growth Strategy Manager, this role translates overall growth strategy into effective lifecycle programmes, ensuring strong customer retention, engagement, and repeat revenue contribution.

Key Responsibilities

1. Customer Lifecycle Strategy & Execution

• Develop and implement end-to-end customer lifecycle strategies across onboarding, activation, retention, and reactivation.

• Design and optimise automated customer journeys based on behavioural and transactional data.

• Continuously refine lifecycle touchpoints to improve engagement, conversion, and repeat purchase rates.

1. CRM & Retention Marketing

• Own CRM channels (email, and other owned platforms) as key drivers of customer engagement and revenue.

• Plan and execute CRM campaigns, including newsletters, triggered flows, and targeted communications.

• Ensure consistency of messaging and alignment with overall marketing campaigns.

1. Segmentation,Personalisation& Customer Insights

• Lead customer segmentation strategies to enable targeted and personalised communication.

• Leverage data to identify key customer cohorts, behaviours, and opportunities for growth.

• Translate insights into actionable CRM strategies that improve customer experience and performance.

1. LoyaltyProgrammeDevelopment

• Support the development and optimisation of loyalty programmes to drive retention and frequency.

• Design engagement mechanics (rewards, tiers, incentives) that encourage long-term customer relationships.

• Monitor loyalty performance and recommend enhancements.

1. Database Growth & Health

• Drive initiatives to grow and strengthen the customer database across digital touchpoints.

• Ensure best practices in database management, segmentation structure, and data hygiene.

• Monitor deliverability, engagement health, and compliance standards.

1. Performance Management &Optimisation

• Own CRM performance metrics including engagement rates, conversion, retention, and revenue contribution.

• Conduct testing strategies (A/B testing, journey optimisation) to continuously improve outcomes.

• Provide regular performance insights and recommendations to inform broader growth strategy.

1. Cross-Functional Collaboration

• Partner with Marketing, Merchandising, and Digital teams to align CRM initiatives with broader campaigns and business priorities.

• Work closely with the Marketing & Growth Strategy Manager to ensure lifecycle strategies support overall business goals.

• Contribute to planning discussions with a strong customer and retention perspective.

Skills & Requirements

• 4-7 years of experience in CRM, lifecycle marketing, or retention marketing

• Strong experience with CRM platforms (e.g., Dot Digital, Braze, Klaviyo, etc.)

• Proven ability to build and optimise lifecycle programmes and automated journeys

• Strong analytical skills with the ability to translate data into actionable insights

• Experience in loyalty programme design or customer engagement strategies is a plus

• Ability to balance strategic thinking with hands-on execution

• Strong stakeholder management and communication skills

• Basic $1800 - $2400 (With AWS)
• Working hours:  Monday - Friday 8:30am - 6pm
• Location: Senoko, Woodlands

Job Description

• Shipment coordination (local and cross borders)
• Preparation of daily/monthly report
• Prepare internal reconciliation billing report
• Attend to customer’s daily operation meeting
• Any other ad-hoc duties

Requirements

• Minimum 1 year relevant experience
• Experience in SAP & WMS function will be added advantage
• Computer Literate & Proficient in MS Office