Total 9 job vacancies by Touch Community Services Limited

Job Summary:

The Operations Manager supports the Head of Home Help in executing service delivery across Home Personal Care (HPC), Medical Escort and Transport (MET) and Meals-on-Wheels (MOW). This role ensures daily operations are efficient, client-centred, compliant with regulatory standards and aligned with strategic goals. The Operations Manager coordinates logistics, develops team leads, optimizes resources and explores manpower innovation, including volunteers and micro-jobbers, to enhance service sustainability.

Principal Responsibilities and Duties:

• Oversee daily operations to ensure timely, efficient, and high-quality delivery of HPC, MET, and MOW services.

• Implement and review standard operating procedures to improve workflow efficiency, safety and service consistency.

• Mentor and develop Team Leads to strengthen operational and leadership capability.

• Explore and integrate alternative manpower models (e.g. vendors, volunteers, micro-jobbers) to expand service capacity.

• Manage operational budgets, optimise resource planning and ensure accurate funding reporting.

• Optimise the service-mix for financial sustainability.

• Strengthen service coordination across Home Help streams for holistic client support.

• Track and report service performance, client satisfaction and manpower utilization data.

• Collaborate with internal stakeholders to build core-competencies & care-delivery mechanisms that enhances TOUCH Elderly Group’s ability to deliver quality & coordinated services.

• Build relationships & alliances with external stakeholders to enhance client care, increase market share and market penetration.

• Participate in projects and undertake other ad hoc duties as assigned to support service development and organisational goals.

Essential Skills and Qualifications:

• Degree in Healthcare, Business, or a related field with 5 years of relevant operational experience, including at least 2 years in a supervisory or team leadership role.

• Strong problem-solving and decision-making skills in dynamic environments.

• Service-oriented mindset with a passion for eldercare and community services.

• Ability to lead and motivate teams towards service excellence.

• Adaptability to operational challenges and innovation-driven improvements.

• Good interpersonal and communication skills for stakeholder collaboration.

Job Summary:
The Senior/Programme Officer supports the Programme Executive (PE) in the day-to-day operations of the Active Ageing Centre (AAC). This role focuses on assisting in programme planning and delivery, supporting outreach efforts, coordinating volunteers, and ensuring smooth administrative operations. The Senior/Programme Officer works closely with seniors, community partners, and volunteers to create an engaging, safe, and supportive environment that promotes active ageing and preventive health practices.

Principal Responsibilities and Duties:

• Supports the PE in programme delivery, outreach, and administration, ensuring smooth execution of activities and operations.
• Provides operational, logistical, and administrative support under the guidance of the PE.
• Assists in planning and organises logistics for programmes; facilitates on-site activities and events.
• Supports outreach efforts, makes follow-up calls/visits, and encourages seniors to participate in activities.
• Coordinates volunteer schedules, supports training sessions, and assists volunteers during programmes.
• Maintains attendance records, updates databases, assists with reports, handles petty cash claims and basic procurement.
• Assists in liaising with partners for event logistics or participant referrals as directed by PE.
• Offers basic information and referrals; escalates complex cases to the PE.
• Supports health-related programmes and encourages seniors to adopt active lifestyles.
• Supports safety checks, monitors activities, and reports incidents to PE.

Essential Skills and Qualifications:

• GCE‘O’/" N" Level, Diploma, or equivalent with 1–2 years’ relevant experience, preferably in eldercare/community service.
• Strong interpersonal and community engagement skills.
• Ability to facilitate programmes and activities for seniors.
• Good administrative, organisational, and coordination skills.
• Empathetic, reliable, and positive team player with a heart for serving seniors.

Job Summary:

To work with caregivers towards peace of mind and freedom to live the life they aspire. This is done through partnership with caregivers, volunteers, and internal/external stakeholders to deliver programmes and services using a caregiver-centric approach.

*Scope of Caregivers Support: Provide support to caregivers and families of older persons, persons with special needs and mental health conditions.

Principal Responsibilities and Duties:

Programme development, implementation, and evaluation:

• Plan, publicise and conduct caregiver support programmes (e.g., talks & workshops, Carer Lighthouse, Care Line).
• Facilitate talks, workshops and group programmes in a strength-based and caregiver-centric approach
• Monitor attendance, collect feedback, and support impact evaluation to improve service quality.
• Foster a sense of community among caregivers through conducting peer support networks and social events.
• Continuous learning with the team through regular review of programs.

Caregiver Engagement & Support:

• Serve as a first point of contact for caregivers, providing information, referrals, and empathetic listening via Care Line.
• Conduct outreach to raise awareness of available services through community events and partnerships.
• Maintain strong relationships with caregivers and work with caregivers to achieve their aspirations
• Volunteer & Stakeholders engagement:
• Maintain strong relationships with the community, volunteers and internal stakeholders to deliver suitable programmes for caregivers
• Liaise with corporate and school volunteers to implement ad-hoc events or regular activities for Caregivers.
• Collaborate with internal departments to achieve organisational goals.
• Recruit, train, and engage volunteers to support programme delivery.

Backbone support to team function:

• Maintain knowledge resource of the team related to Caregiving e.g. Care Line resource library.
• Organize events for the team that contributes to team growth and bonding.
• Prepare reports and presentations to track programme effectiveness and inform improvements.
• Support grant applications and documentation for funding compliance.

Essential Qualifications:

• Degree in any discipline.
• Prior training in WSQ ACLP 2.0 will be an added advantage.
• Interested in improving the Caregiving situation in Singapore.
• 1-2 years of experience working with Caregivers and families.
• Prior experience in programme management or working with caregivers will be an added advantage.
• Excellent verbal and written communication, problem-solving solving and administration skills.
• Excellent programme planning and facilitation skills.

Core Competencies, Skills, and Attributes:

• Passionate about journeying with Caregivers and families
• Practice empathetic listening and communication skills with Caregivers and families
• Keen learner and strong team player
• Creative and adaptable to dynamic nature of work
• Good organization and problem-solving skill
• Proficient in MS Office 365 programs
• Experience in social media platforms e.g. facebook, telegram and Instagram.

* This role is required to run across Singapore to conduct workshops and programmes, the office is based at Tampines.

Job Summary:

Social Workers in TOUCH Family Support play a crucial role in enabling low-income families by (1) working directly with clients to address the immediate and long-term issues they face and (2) working with the surrounding community to better support the underprivileged.

Main Responsibilities:

• Conduct intake and risk assessments for cases.
• Provide Case Management services to clients from low-income families and/or disadvantaged backgrounds
• Complete case documentation(e.g. case notes, update database, etc.) accurately and promptly.
• Developing, implementing, maintaining and evaluating programmes that meet client’s needs.
• Conduct Group work.
• Community outreach to and engagement of low-income families.
• Network and work collaboratively with stakeholders and community partners.
• Research to build domain-specific knowledge.

Working Conditions:

• 5 day work week: Mon-Fri
• Able to work on weekends when required.
• Location - North / Northeast

Essential Skills and Qualifications:

• Bachelor or Postgraduate Diploma in Social Work or relevant qualification.
• Registered Social Worker preferred with minimum 2 years of case work experience.
• Trained in usage of CSWP preferred (BPSS and FAST tool assessment).
• Good communication, interpersonal and facilitation skills.
• Excellent team player with good interpersonal skills.
• Proficiency in Microsoft Office applications.
• Practices cultural sensitivity when engaging families and successful in motivating clients in working on case management plan.
• Able to work independently and handles administration.
• Able to work on weekends when required.

Job Summary

Young people today face growing challenges from life online—social media pressure, cyberbullying, online conflicts, screen overuse, and digital fatigue. These stressors affect mental health and emotional well-being but are often overlooked when supporting youth.

This is where TOUCH Cyber Wellness comes in. We help children, youths, and families build mental resilience, emotional regulation skills, and healthy digital habits. Our programmes bridge the gap between mental wellness and cyber wellness—helping individuals navigate online risks while supporting emotional well-being.

As an Executive - Programme (Centre-based), you will manage the daily operations of the Digital Wellness Centre while delivering programmes that help young people and families manage online risks, build emotional resilience, and develop healthy digital habits. You will also oversee the centre’s budgets, resources, and reporting to ensure smooth and effective operations while creating a safe and supportive space for learning and growth.

Key Responsibilities:

1. Centre Operations & Management

• Oversee daily operations, budgets, resources, and reporting for the Digital Wellness Centre.

2. Programme Design, Innovation & Implementation

• Design and deliver programmes that strengthen mental well-being, emotional regulation, and healthy digital habits.
• Develop interactive, learner-focused experiences addressing online risks, digital stress, and emotional challenges.
• Apply research and feedback to keep programmes relevant and effective.

3. Youth Engagement, Outreach and Partnerships

• Build supportive relationships with youths through centre-based activities.
• Deliver workshops and talks for youths, parents, schools, and community groups.
• Develop resources and co-create programmes with schools, community organisations, and partners.

4. Programme Evaluation and Improvement

• Gather feedback, track outcomes, and refine content, delivery, and centre operations based on needs and trends.

Qualifications:

• Bachelor’s degree in Psychology, Social Work, Education, Counselling, or a related field.
• 2–3 years’ experience in youth work, mental health education, teaching, counselling, or programme operations.

Core Competencies & Attributes：

• Proven ability to engage with youths, families, parents, and caregivers.
• Strong understanding of how digital life - including social media, gaming, and online spaces-impacts mental health, emotions, and behaviour.
• Comfortable with operational tasks like budget management, resource planning, and reporting.
• Experience managing operations in a centre or community-based setting.
• Background as an educator, counsellor, youth worker, or mental health practitioner.
• Familiarity with digital wellness, cyber wellness, or integrating technology into mental health or education work.
• Experience with programme evaluation and outcome tracking.
• Skills in developing engaging workshops, presentations, and learning resources.
• Excellent communication, facilitation, and public speaking skills.
• Empathetic, approachable, and skilled in engaging youths and families.
• Creative, adaptable, and able to design meaningful learning experiences.
• Well-organised with strong operational, project management, and coordination skills.

Job Summary:

Support Head, Home Health in daily PT operations and ensure team to deliver high-quality services in accordance local regulations and guidelines

Clinical Responsibilities

• Conduct comprehensive assessments of clients' physical conditions, functional limitations, medical history, and social circumstances in their home environment.
• Develop individualized and goal-oriented treatment plans based on assessment findings and in collaboration with patients, their families/caregivers, and referring physicians.
• Implement a range of physiotherapy interventions, including therapeutic exercises, manual therapy techniques, gait training, balance retraining, pain management strategies, and the prescription of assistive devices.
• Educate patients and their caregivers on exercise programs, injury prevention strategies, and the safe use of mobility aids and adaptive equipment.
• Monitor patients' progress, reassess their condition, and adjust treatment plans as needed to optimize outcomes.
• Document all aspects of patient care accurately and timely, including assessments, treatment plans, interventions, progress notes, and discharge summaries, in accordance with professional and organizational standards.
• Communicate effectively and collaborate with other healthcare professionals, such as doctors, nurses, occupational therapists, and social workers, to ensure holistic and coordinated patient care.
• Maintain a thorough understanding of relevant medical conditions, physiotherapy techniques, and best practices through continuous professional development.
• Adhere to ethical and professional conduct standards, as well as organizational policies and procedures.
• Manage a flexible schedule to accommodate patient needs and travel within a designated service area.
• Ensure the safe use and maintenance of therapy equipment.
• Participate in case conferences, team meetings, and quality improvement initiatives as required.
• Provide support and guidance to therapy assistants or students on clinical placements, if applicable.
• Contribute to the development of clinical protocols and service improvements within the home therapy setting.

Other Responsibilities

• Provide coaching to therapist assistants.
• Recommend services/care arrangements according to the individual situation and ensure propoer documentation
• Carry out audit on services as assigned
• Support community fitness programmes

Essential Qualifications

• Bachelor's or Master's degree in Physiotherapy from a recognized institution.
• Full registration and a valid practicing license with the relevant Allied Health Professions Council (AHPC) in Singapore.
• Minimum of 2 years of relevant clinical experience, preferably including experience in home care or community-based rehabilitation.
• Strong understanding of musculoskeletal, neurological, cardiorespiratory, and geriatric conditions, and their impact on function.
• Proficiency in a variety of physiotherapy assessment and treatment techniques.
• Excellent communication, interpersonal, and patient education skills.
• Ability to work independently, manage time effectively, and make sound clinical decisions in a home environment.
• Demonstrated ability to work collaboratively within a multidisciplinary team.
• Compassionate, empathetic, and patient-centered approach to care.
• Valid Basic Cardiac Life Support (BCLS) certification.
• Possession of a valid driver's license and access to a reliable mode of transportation may be required.
• Multilingual capabilities may be an advantage

Principal Responsibilities and Duties:

Team Management:

• Ensure staff have the relevant skills and knowledge to perform their duties well by equipping and/or arranging training for them.
• Monitor and review staff performance, provide constructive feedback and undertake disciplinary action if need arises.
• Mediate conflicts between clients and staff and between team members.
• Coach staff on how to resolve potential problems and build rapport with clients.
• Manage staffs’ schedule and delegate tasks to them. Ensure coverage during absenteeism or leave.
• Provide emotional support to staff to improve staff morale and well-being.
• Ensure adherence to legal requirements and company policies.
• Submit staffs’ claims and leave applications.
• Prepare and submit reports.

Client Care:

• Assess clients, diagnose needs and recommend resources/solutions and/or refer to external providers when necessary.
• Document client assessments, critical information and interventions provided
• Work with interdisciplinary team and caregivers to monitor and improve clients’ well-being.
• Collaborate with external parties to improve clients’ well-being, and advocate for their needs, where necessary.
• Source for and collaborate with external donors and volunteers to support clients’ home maintenance/improvement needs.
• Co-organize and support funded activities.
• Prepare and submit reports.

Other responsibilities:

• Care Coordinator - recommend services / care arrangements according to the individual situation and ensure proper documentation

Job Summary

Lead and manage the overall operations of the early childhood centre, ensuring high-quality education, regulatory compliance, and a safe, nurturing environment for children. Drive staff development, strengthen stakeholder partnerships, and oversee curriculum, resources, and daily operations to support the centre’s continuous improvement and organisational goals.

Key Responsibilities:

1. Leadership and Staff Development:

• Lead and drive staff development initiatives to build a competent and motivated team.
• Provide coaching, mentoring and guidance to educators to enhance teaching practices.
• Support staff career progression and professional growth.
• Oversees manpower planning and supervise staff in their daily responsibilities.
• Model organisational values and serve as a positive culture bearer.

2. Centre Operations & Compliance:

• Oversee and manage the daily operations of the centre in accordance with industry regulations, ECDA requirements, and the centre’s policies, philosophy, and procedures
• Ensure all programmes and practices are aligned with early childhood curriculum frameworks
• Maintain high standards of safety, quality, and care for children
• Ensure full compliance with licensing and regulatory requirements

3. Curriculum & Programme Development:

• Continuously review and enhance children’s learning experiences to support holistic development.
• Collaborate with Curriculum Specialists to design and implement effective educational frameworks.

4. Stakeholder Engagement & Partnerships:

• Build and sustain strong partnerships with parents, families and the wider community.
• Work collaboratively with stakeholders, including the centre’s operator/licensee, management, and staff, to plan and implement improvements and changes

5. Resource & Finance Management

• Manage the centre’s budget and ensure efficient and cost-effective use of resources
  

Working Conditions

• 42 hours work-week (Mon - Fri)
• Location - Blk 333 Clementi Ave 2

Core Competencies Skills and Attributes:

• Advance Diploma in Early Childhood Learning (ADECL) / Pre-School Education Leadership (DPE-L) / Diploma in Early Childhood Care and Education - Leadership (DECCE-L), or its equivalent recognised by ECDA
• Registered with ECDA and attained a L2 certification
• Possess valid certificate in first aid recognised by ECDA
• At least 7 years teaching experience in a child care / pre-school setting.
• Good knowledge of current early childhood care and education development theories, research and practices
• Good knowledge of government regulations, quality assurance framework (Child Care Act and Regulation)
• Intermediate knowledge of early intervention strategies and working experience with children with special needs.
• Effective leadership and supervisory skills.
• High level of competency in planning and management centre’s operations, budget, income and expenditure
• Work effectively with various stakeholders, authorities and organisations

Job Summary:

The Officer – Service Support (Caregiver Support) supports the delivery of caregiver programmes and services by ensuring smooth centre operations and engaging caregivers across their service journey

This role focuses on programme coordination and caregiver engagement, including intake, follow-ups, and programme matching.

The Associate works closely with the team to understand caregivers’ needs, support their progression across services, and connect them to appropriate programmes, including higher-intensity offerings.

Provide support to caregivers and families of older persons, person with special needs and mental health conditions.

Principal Responsibilities and Duties:

Programme Coordination & Centre Operations

• Coordinate programme logistics, including scheduling, registrations, attendance tracking, and follow-ups
• Ensure the centre is clean, organised, and ready for programmes and visitors
• Support the smooth running of day-to-day centre operations
• Support the delivery of programmes through on-site coordination and participant management
• Assist facilitators during sessions (e.g. managing flow, logistics, participant needs),co-facilitate selected segments of programmes where required

Caregiver Journey Engagement & Programme Matching

• Conduct intake and onboarding conversations to understand caregivers’ needs
• Perform follow-ups and light-touch check-ins, and assessments with caregivers across different touchpoints
• Identify and recommend caregivers for appropriate programmes
• Maintain accurate documentation of caregiver interactions and ensure proper follow-up actions
• Escalate complex or high-risk cases where required
• Serve as a first point of contact for caregivers, providing information, referrals, and empathetic listening via Care Line.

Administrative & Operational Support

• Handle general administrative duties (e.g. data entry, scheduling, procurement, documentation)
• Coordinate with vendors and partners for quotations and logistics arrangements
• Maintain organised filing systems, trackers, and standard templates
• Support data consolidation and basic reporting needs
• Contribute to simple process improvements to enhance team efficiency

Backbone support to team function:

• Maintain knowledge resource of the team related to Caregiving e.g. Care Line resource library.
• Organize events for the team that contributes to team growth and bonding.

Essential Qualifications:

• Diploma in any discipline (e.g. Business Administration, Community Care, Health Services, Social Sciences or related fields)
• 0–3 years of relevant working experience; fresh graduates are welcome to apply
• Prior experience in administrative coordination, customer service, or community-related work will be an advantage