Total 2 job vacancies by Runsun Cloud Pte. Ltd.

Role Summary

The Customer Service & Operations Engineer (Junior) provides first-line operational support and customer communication for production environments. The role focuses on responding to customer requests according to defined SLAs, managing internal ticket workflows, coordinating with technical teams, and providing timely status updates to customers.

Key Responsibilities

·      Respond to customer requests and incidents according to SLA requirements.

·      Maintain clear communication with customers regarding issue status and resolution progress.

·      Create and manage internal tickets based on customer requests or monitoring alerts.

·      Track ticket lifecycle and coordinate with internal teams to ensure timely resolution.

·      Escalate incidents or issues to appropriate engineering teams when necessary.

·      Collect operational data and assist in preparing service reports.

·      Participate in shift handovers and maintain operational documentation.

Required Qualifications

·      Bachelor’s degree in IT, Computer Science, Engineering, or equivalent practical experience.

·      0–2 years of experience in technical support, service desk, or IT operations.

·      Strong communication and customer service skills.

·      Basic understanding of IT infrastructure concepts such as servers and networking.

·      Willingness and ability to work in a shift-based support model, including night shifts, weekends, and public holidays, in accordance with business operational needs and in compliance with MOM regulations.

Preferred Qualifications

·      Experience in customer-facing technical support roles.

·      Familiarity with ticketing or service desk systems such as Jira or ServiceNow.

·      Experience working with global teams or customers.

Role Summary

The Data Center Operations & Customer Service Engineerprovides operational and technical support for production infrastructure andcustomer services. The role performs hands-on data center operations andsupports troubleshooting activities involving servers, networking equipment,and data center infrastructure.

Key Responsibilities

·      Respond to customer incidents and service requests according to SLA requirements.

·      Create and manage operational tickets and coordinate with engineering teams.

·      Perform routine data center inspections including servers, racks, cabling, and networking equipment.

·      Execute operational procedures such as rack/stack, cabling, and hardware component replacement.

·      Assist engineers with troubleshooting by collecting logs, hardware indicators, and diagnostic information.

·      Support monitoring systems and participate in incident response processes.

Required Qualifications

·      Bachelor’s degree in IT, Computer Science, Engineering, or equivalent practical experience.

·      2–5 years of experience in data center operations or infrastructure operations.

·      Hands-on experience with servers, networking equipment, and data center environments.

·      Basic Linux system administration and operational experience.

·      Understanding of networking fundamentals such as TCP/IP and switching.

·      Willingness and ability to work in a shift-based support model, including night shifts, weekends, and public holidays, in accordance with business operational needs and in compliance with MOM regulations.

Preferred Qualifications

·    Hands-on experience performing rack/stack, cabling, and hardware maintenance in data centers.

·      Experience troubleshooting server and network equipment.

·      Familiarity with monitoring systems and incident management tools.

·      Experience supporting large-scale infrastructure environments.