Total 2 job vacancies by QIMA

After receiving proper training/mentoring, you will be expected to:

• Create and update Audit Protocols: in collaboration with technical team Minimize the protocol edition time by using the most efficient method, ensure they meet client’s requirements and are well set-up for Auditor use.

• Maintain customer's data: maintain customer's audit data or extra system/platform to ensure the completion of the audit result and audit follow up status.

• Give a good service level: Reach the requirements and the deadlines of the different requests received from internal/external QIMA team members.

• Provide user experience feedback to the IT Product team so the tool is continuously getting shaped in the most meaningful/efficient way.

The Customer Service Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Customer Service Supervisor.

Key Responsibilities include:

• Utilize strong data analytics skills to monitor performance metrics, create and analyze KPI reports, and ensure accurate and timely submission of all internal or external client reports.

• Communicates efficiently with clients: providing quotations, processing orders, and responding to messages.

• Handles some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice

• Helps our clients to use our online platform, and encourage them to try out its many useful functions