Total 3 job vacancies by Jazventures

Mobile App Customer Feedback Analyst – Job Description

A Mobile App Customer Feedback Analyst is responsible for collecting, reviewing, and analysing user feedback related to mobile applications. The main goal of this role is to understand how users feel about an app, identify problems they face, and provide insights that help improve the overall user experience.

In this role, you will regularly monitor feedback from multiple sources, such as app store reviews (Apple App Store, Google Play Store), in-app surveys, customer support tickets, and social media comments. You will organise this information and categorise it based on themes such as bugs, performance issues, usability concerns, feature requests, and general satisfaction.

One of the key responsibilities is to identify patterns in user feedback. For example, if many users report the same issue, the analyst highlights it and reports it to the product, design, or development teams. This helps companies prioritise fixes and improvements that matter most to users.

The Mobile App Customer Feedback Analyst also prepares simple reports and summaries that show trends in user satisfaction, common complaints, and positive feedback. These reports are often shared with management teams to support decision-making and product planning.

In addition, this role may involve tracking app ratings over time and measuring the impact of updates or new features on user sentiment. By comparing feedback before and after updates, the analyst helps determine whether changes have improved the user experience.

Strong communication skills are important in this role, especially when translating user comments into clear and actionable insights. Attention to detail is also essential, as small issues reported by users can indicate larger problems in the app.

Basic knowledge of mobile apps and how they function is helpful, along with the ability to use spreadsheets or simple analytics tools to organise data. Being organised, patient, and consistent is important because feedback analysis is often repetitive but highly valuable work.

This role is ideal for individuals who enjoy working with data, understanding user behaviour, and helping improve digital products. It can be performed remotely or in an office environment, depending on the company.

Job Summary

We are seeking a dedicated Customer Service Administrative Executive to manage customer inquiries and perform administrative duties, ensuring smooth daily operations and excellent client support in a friendly office environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in person to ensure customer satisfaction
• Enter, file, and maintain accurate customer and operational data to support efficient office management
• Coordinate appointments, schedules, and follow-ups to streamline team workflow and client engagement
• Keep detailed records of customer interactions to facilitate effective communication and service continuity
• Assist the team with general office and operational tasks to maintain a well-organized work environment
• Manage multiple tasks efficiently while maintaining attention to detail and a positive customer-first attitude

Preferred competencies and qualifications

• Strong communication and interpersonal skills to engage effectively with customers and team members
• Organized and detail-oriented approach to handle administrative responsibilities accurately
• Positive attitude and customer-focused mindset to enhance client experience
• Ability to multitask and work efficiently in a dynamic office setting
• No prior experience required; training will be provided

Other Information

• Working Hours: Monday to Friday, 9:00 AM – 5:00 PM
• Location: Toa Payoh, Singapore
• Salary: High salary package with performance bonuses
• Benefits: Annual leave, public holiday entitlement, medical benefits (if applicable), training and career development opportunities
• Work Environment: Friendly and supportive team atmosphere

• Job Title: Receptionist (Customer Service)

Job Summary

We are looking for a friendly and well-spoken Receptionist to be the face of our company. You will play a key role in delivering excellent customer service and creating a positive first impression for all visitors and clients.

Responsibilities

• Greet and assist visitors and clients professionally to create a welcoming environment
• Answer incoming calls and respond to customer enquiries clearly and promptly
• Schedule and manage appointments to ensure efficient use of time and resources
• Maintain an organised and tidy reception area to uphold company image
• Receive and process incoming mail, deliveries, and courier services accurately
• Perform administrative tasks such as data entry and filing to support office operations
• Collaborate with internal teams to coordinate smooth daily operations
• Address customer feedback and enquiries to enhance service quality

Preferred competencies and qualifications

• Prior experience in customer service, retail, or front desk roles to support effective client interactions
• Bilingual communication skills to engage with diverse customers in Singapore

Other Information

Benefits

• Attractive salary package based on experience
• Performance bonus (if applicable)
• Annual leave and medical benefits
• Career progression opportunities

Working Hours

• Monday to Friday, 9:00 AM – 5:00 PM (No shift work | Work-life balance)

Highlights

• Fixed office hours for evenings and weekends off
• Friendly and supportive team environment
• Stable role with long-term career growth
• Convenient location with easy MRT access
• Training provided, suitable for entry-level candidates