Total 2 job vacancies by Iet Pte. Ltd.

Job Scope Summary:

• Deliver courteous, professional, and high-quality customer service at all times.
• Welcome visitors warmly, assist with enquiries, and direct them to the correct person or location.
• Handle incoming calls efficiently, route calls accurately, and take messages promptly.
• Monitor visitor access at reception and maintain security awareness at all times.
• Receive, record, and sort mail/deliveries, including escalating suspicious parcels according to procedures.
• Keep the reception area tidy, presentable, and ensure all reception equipment is operational.
• Provide administrative support, manage reception inventory/consumables, and assist during management meetings.

Job Requirements Summary:

• Minimum GCE ‘O’ Level qualification with at least 3 credits, including English.
• Prior experience as a receptionist is required; office skills certification is an advantage.
• Strong spoken and written English communication skills.
• Ability to communicate confidently with visitors, staff, and stakeholders.
• Professional customer service attitude with good interpersonal skills.
• Able to manage front desk duties efficiently and professionally.

Scope of Work

• Provide end-user support by troubleshooting issues related to workstations, peripherals, network connectivity, wireless devices, printers, and Microsoft Office applications.
• Escalate unresolved incidents to Level 2 support teams and relevant vendors when necessary.
• Log, monitor, and update all incidents in the company’s web-based ticketing system, ensuring timely follow-up and resolution.
• Support physical relocation of IT equipment, including moving and setting up workstations during office reconfigurations or Business Continuity Plan (BCP) exercises.
• Deploy and configure IT equipment using standard operating system images and required software.
• Perform routine backup operations, including monitoring daily backup jobs and carrying out data restoration when required.
• Assist in administrative tasks such as IT inventory management (recording, tracking, and audits) and maintaining documentation in the corporate portal.
• Perform basic Windows Server administration tasks.
• Provide user support for corporate applications hosted on Windows servers.

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support, desktop support, or helpdesk operations.
• Strong knowledge of Windows OS, Microsoft Office applications, and basic networking concepts.
• Familiarity with Windows Server environments and backup systems is an advantage.
• Ability to troubleshoot hardware, software, and network-related issues independently.
• Good communication and interpersonal skills to support end-users effectively.
• Ability to manage multiple tasks, prioritize issues, and meet service level expectations.
• Physically fit to handle manual movement of IT equipment when required.