Description:
• Customer Service : Greet and assist customers with a friendly attitude, attending to customers' queries and concerns.
• Customer Engagement & Satisfaction : Engage in meaningful conversations with customers on concept, products and tea knowledge. Ensure every customer leaves satisfied with their experience.
• Beverage Preparation : Prepare, plate and serve food and drinks, following recipes and quality standards.
• Opening & closing of outlets
• Inventory : receiving and checking of inventory and perishables.
• Cleanliness & Organization : Maintain a clean and organized work station, including prepping ingredients, sanitizing surfaces, and keeping the cafe area tidy.
• Team Collaboration : Work closely with other crew members to ensure smooth operations and a positive work environment.
• Reports to : Outlet Manager
Requirement :
• Experience and interest in F&B
• Passion for tea, including acquiring and sharing of tea knowledge
• Able to work weekends & public holidays
Skills & Abilities:
• Well-groomed with good communication and interpersonal skills
• Fluent in English
• Proactive and reliable, able to adapt and learn quickly
• Ability to withstand stress and work well under pressure
Other job details:
• 5 day work week, no split shifts
• Medical claim system
• 14 days of annual leave (upon completion of probation period, prorated)
• Individual welfare fund (upon completion of probation period, prorated)
