Job Responsibilities:
- Adhering compliance of the client's and Compass Group Singapore policies and procedure
- Provide a “best in class” service to all clients
- Conduct a professional and friendly customer service to ensure to answer customer and occupant queries around general Client information such as internal departments, locations/way finding and contact and timings of spaces within the building
- To assist with functions / events, to ensure visitors expectations are met and exceeded prior to, during and assist to gather post event feedback
- Executes conference room and event space set ups
- Ensure meeting space are set up before every meeting
- Ensure equipment, amenities and conference room facilities with defects are raised as work orders to relevant departments
- Ensure that the reception area is clean, clear from health & safety hazards and the desk and team look professional and in accordance grooming standards
- Answer the telephone in a professional defined manner
- Escorts clients and visitors to the meeting rooms
- Takes Beverage requests for meetings and sessions
- Coordinate beverage requests with Tea Ladies
- Coordinate with external vendors to be able to propose interesting campaigns/events and/or roadshows that will be of benefit to Client staff and their visitors
- Know key transport routes to major locations including the other Client sites, the airport and key areas around Singapore.
- Assisting with taxi bookings or providing shuttle bus info
- Ensure these customers arrival and welcome is professional and their first entry point is engaging
- Assist with Visitor collection and updating of relevant databases.
- Manage all meeting room bookings in EMS and Outlook calendar
- Assist in ad hoc/urgent meeting room bookings via Outlook CMS (Client Meeting Services).
- Handle requests for room set-up on meetings, trainings, road shows, and functions
- Update and verify accuracy of Outlook calendar for Events, Meetings and Workshops
- Maintain meeting rooms/conference facilities clean, tidy and setup as per requirements
- Ensure for any events, the event service delivers a total end to end service experience and proactive approach taken to conference/event service change requests or support
- Be the main contact support for all visitors to the site, executing defines emergency and
evacuation protocols - Administrate Front of House monthly reports and provide analysis of results. From the trends,
create experiences and/or process improvements on a continuous basis - Complete any in-person learning or eLearning assigned by client, CBRE and Compass in a
timely manner - Assist Hospitality Operations Manage with Back of House coordination, communication, and
operations - Report any faulty equipment manage by Compass with it’s respective vendors
- Manage and submit Compass vendor’s Permit to Work on site
- Any other duties as assigned by the Hospitality Operations Manager
Health and Safety Responsibilities:
- Adhere to Compass Singapore HSE and client’s systems and procedures
- Follow all Emergency Response plans on site
- Follow procedures for identifying, assessing and controlling hazards and risks
- Adhere to and always maintain food handling standards and food safety plan
- Participate and complete any client, CBRE and Compass HSE trainings assigned
Job Requirements:
- Candidate must possess at least O Level / Diploma / Advanced / Higher / Graduate Diploma
- Minimum 1 - 3 years’ experience in reception in a hospitality and/or corporate environment required
- Experience handling executive club lounge would be advantage
- Must present a professional and friendly image
- Demonstrates proactive & professional approach to customer service
- Ability to confidently interact with all levels of the organisation from CEO to cleaning contractors
- Able to work independently
