Total 2 job vacancies by A-it Software Services Pte Ltd

Job Summary:

As a Client Onboarding Executive under Bank Onboarding Program, you will play a key role in managing the onboarding journey for our international clients.

You will collaborate closely with internal teams and regional stakeholders to guide clients through the regulatory, operational, and service touchpoints needed to successfully onboard them onto the Bank’s Singapore platform.

JOB DESCRIPTION

• Manage end-to-end onboarding processes for international Bank’s clients, including account opening and product activation.

• Liaise with Relationship Managers and Client Service Manager to ensure all required documentation is accurate, complete, and compliant with regulatory standards (e.g., CRS, FATCA).

• Make welcome calls to new clients, introduce the bank's services, and guide them through their onboarding steps.

• Provide assistance to clients on using BANK digital platforms and accessing relevant banking services in Singapore.

• Monitor onboarding progress, follow up on outstanding items, and escalate issues as needed for timely resolution.

• Deliver a high standard of customer service while adhering to compliance and operational guidelines.

Key Requirements

• Diploma or Degree in Business, Finance, or a related field preferred.

• Minimum 2 years of relevant experience in banking, client servicing, or onboarding roles. Exposure to private or priority banking clients is advantageous.

• Strong communication and interpersonal skills. Multilingual candidates preferred (English, Mandarin, Bahasa Indonesia) due to diverse client base (Taiwan, China, Indonesia).

• Familiarity with basic banking products, digital channels, and onboarding regulations.

• Meticulous, client-focused, and a dependable team player.

• Comfortable working in a fast-paced environment with high attention to service detail.

This job advertisement is posted by:

Tan Geok Khim (Deng Yuqin) (R22107857)

A-IT Software Services Pte Ltd

EA License No: 24C2345

“By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by A-IT Software Services and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at [A-IT Software Services PDPA website] and [https://www.e2i.com.sg/pdpa/].”

As an Analyst, your responsibilities will include:

Third-Party Risk Profiling

• Lead end-to-end risk profiling of third-party vendors and service providers, applying a solid understanding of TPRM principles.

• Assess inherent risk, determine risk tier classification, and ensure alignment with the firm's TPRM framework and regulatory expectations, demonstrating genuine knowledge of critical risks.

Outsourcing Risk Review (ORR) Documentation

• Own the preparation of comprehensive Outsourcing Risk Review (ORR) documents for each service onboarded.

• Leverage a sound understanding of outsourcing risk drivers, including concentration risk, exit risk, sub-outsourcing, and data residency, to produce thorough, accurate, and audit-ready documents.

Business Analysis & Requirements Capture

• Apply advanced BA techniques to elicit, structure, and document business and operational requirements from service owners and Subject Matter Experts (SMEs) from the control functions.

• Produce well-structured requirement write-ups, detailed process descriptions, and precise service scope definitions, forming the backbone of risk assessments and ORS documentation, ensuring no details are missed or misrepresented.

Stakeholder & Control Function Engagement

• Coordinate and conduct structured review sessions with relevant control functions such as Legal, Compliance, Information Security, Data Privacy, and Business Lines.

• Capture commentary, challenge responses, and secure all required signoffs within agreed timelines.

SME Liaison & Technical Translation

• Act as a critical bridge between technical SMEs and governance documentation.

• Utilize structured BA questioning techniques to extract precise information about services or technologies involved, accurately translating it into risk documentation and leadership materials, with sufficient risk knowledge to identify and challenge gaps or inconsistencies.

Senior Leadership Decks & Reporting

• Prepare clear, well-structured, and visually compelling presentation decks for senior leadership, Risk Committees, and Board-level approval forums.

• Ensure all materials are accurate, concise, and formatted to the highest professional standard using PowerPoint and Excel.

PMO Support & Deliverable Tracking

• Maintain a comprehensive tracker for all risk review deliverables, milestones, and deadlines.

• Provide PMO support including status reporting, issue escalation, action log maintenance, and cross-workstream coordination to ensure seamless execution.

This job advertisement is posted by:

Tan Geok Khim (Deng Yuqin) (R22107857)

A-IT Software Services Pte Ltd

EA License No: 24C2345

“By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by A-IT Software Services and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at [A-IT Software Services PDPA website] and [https://www.e2i.com.sg/pdpa/].”