The Guest Services Agent is the point of reference for guests who need assistance or information. Understanding guests’ needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions. He/she will also be responsible for any luggage and parcel handling from a guests or an external soure.

MANAGES ALL GUEST SERVICES TASKS (CONCIERGE / POTERAGE / DOORMAN)

• Supervises and participates in the activities of the personnel in charge of handling and safe keeping of all

incoming, outgoing, and stored baggage

• Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and

suggestions to the surrounding areas

• Ensures the smooth running of the hotel entrance and driveway operations by performing all tasks in

adherence with the code of ethics as accordance by Pullman Singapore Orchard

• Accommodates all guest needs and requests, anticipating needs, and creating memorable experiences

through personalized service

• Gather, summarize, and provide information to guest about the property and the surrounding area

amenities, including special events and activities

Knowledge and Experience

· Certificate realted to customer service or hospitality

· Minimum 1 year relevant experience with Concierge or Guest Services

· Excellent communication skills in English and ability to communicate in a second language

The Management Trainee will undergo a comprehensive training program to gain knowledge and skills in various aspects of management, in various sections with F&B department , Front Office Department and / or Housekeeping Department. He/she will be groomed for future supervisory/ managerial roles within the organization, based on their performance, potential, and aptitude demonstrated during the training period of 12 months.

- Participate in a structured training program designed to provide a broad understanding of the organization's operations, policies, procedures, and management practices. This may involve rotations across different departments or functions to gain exposure to various areas of the business.

- Attend workshops, mandatory training and other in-house learning opportunities.

- Develop an understanding of the organization's industry, market dynamics, and competitive landscape.

- Assist managers and supervisors in carrying out various projects and initiatives. Collaborate with cross-functional teams to support project planning, implementation, and monitoring.

- Contribute to data-driven decision-making processes and recommend improvements or strategies based on findings.

- Analyze existing workflows, procedures, and systems to identify bottlenecks or areas for optimization. Suggest and implement changes to streamline operations and improve productivity.

- Prepare reports, presentations, and documentation to communicate findings, project updates, and recommendations to management and stakeholders. Ensure accuracy, clarity, and relevance of information presented.

- Collaborate with team members, supervisors, and colleagues from different departments to accomplish shared goals. Contribute to a positive and productive work environment, fostering teamwork, effective communication, and knowledge sharing.

- Demonstrate flexibility and adaptability to work in different roles, functions, or departments as part of the training program. Embrace challenges and proactively seek learning opportunities to enhance skills and knowledge.

- Take ownership of personal and professional development. Seek feedback from supervisors and mentors, and actively work on areas for improvement. Stay updated with industry trends, best practices, and emerging technologies.

Working location: North

Job Responsibilities:

• Report to the Senior Facilities Manager.
• Assist SFM and the client on the following:
• Oversee and manage the day-to-day operations of multiple facilities including office buildings, or other managed spaces within the assigned zone and ensure the efficient operation, maintenance, and safety of the facilities.
• Manage and mentor facility teams, including executives, supervisors, technical officers, technicians, and support staff, to ensure a cohesive and efficient workforce.
• Carry out internal inspection weekly. This shall form part of the Key Performance Indicators.
• Direct and co-ordinate all other matters including monitoring of progress, installation and testing of equipment, technical personnel training, logistic support, documentation preparation and operation start-up.
• Manage budgets for each facility in the zone, allocating resources effectively to meet maintenance and improvement needs.
• Assist in the execution of work order and follow up with the service reports when the works are completed and submit the service report to SFM for record.
• Coordinate with external service providers, contractors, and vendors to ensure service delivery meets quality standards and contractual obligations.
• Develop and implement preventive maintenance programs, identify repair needs, and ensure timely resolution of facility issues;
• Ensure compliance with health and safety regulations, implementing measures to mitigate risks and maintain a safe working environment.
• Implement eco-friendly and sustainable practices, working towards energy efficiency and waste reduction goals.
• Maintain accurate records, prepare reports, and communicate with senior management regarding the status of facilities and ongoing projects.
• Analyze facility performance metrics, identify areas for improvement, and develop action plans to enhance operational efficiency.
• Oversee facility improvement and renovation projects from conception to completion, collaborating with internal teams and external contractors.
• Ensure that all his technical team and direct contractor appointed by client or Contractor’s subcontractors follow QEHS ISO requirements and Statutory Requirements.
• Ensure campus is clean and free from pest.
• Attend monthly meetings on the FM Operations requirements of this Contract.
• Assist SFM and client to manage food court operators and ensure premises is well-maintained by operator and meets the requirements in contract not limiting to:
• Conduct monthly inspection with food court operator.
• Check and verify service reports submitted by operator as per contract requirements.
• Conduct spot checks on selling price and report to client on any non-compliance with approved pricelist.
• Assist SFM and Client to manage the apartment operator and ensure premises is well-maintained by operator and meets the requirements in contract not limiting to:
• Conduct monthly inspection with apartment operator.
• Conduct quarterly inspection with apartment operator and Client
• Check and verify service reports submitted by operator as per contract requirements.
• Arrange two-monthly apartment operations meeting with operator and Client.
• Undertake any other related duties stipulated by Client.

Requirements:

• Degree holder in Architecture or Engineering or Real Estate or Building/Facilities Management or equivalent with 7 years of relevant working experience; OR
• Diploma holder in Architecture or Engineering or Real Estate or Building/Facilities Management or equivalent with 10 years of relevant working experience.

Responsibilities:

Operations:

• Handle projects assigned. 
• Handle contract agreements. 
• Handle ad-hoc rectification works with technicians. 
• Handle M&E related matters and repair works.
•  Handle car park-related matters. 
• Follow up with contractors on rectification works. 
• Prepare and follow up on quotation exercises. 
• Liaise with Authorities. 
• Any ad-hoc matters assigned by supervisor.

Others:

• Liaise with finance officer on operations-related matters.
•  Liaise with finance and admin assistant for admin-related matters.
•  Liaise with security officers for security-related matters.
•  Assist in preparing financial budget and forecast.

Requirements:

• Candidate must possess at least a Diploma in Facilities Management / Building Services / Engineering or equivalent
• Min. 3 years of relevant experiences in facilities management.
• Independent, meticulous, tactful and able to work in a fast-paced environment
• Strong analytical and interpersonal skills
• Proficient in Microsoft office applications
• 5 days work week
• Required to cover Duty Manager duties on weekends on a rostering basis.
  

Up to $6,500 | 5.5 Days | Islandwide

We are hiring an experienced Safety Officer (WSHO) to oversee site safety, compliance, and environmental health for construction projects.

Job Responsibilities

• Ensure compliance with WSH regulations, statutory requirements, and company safety policies
• Review and improve Safety Management Systems in line with local legislation
• Conduct safety training, toolbox meetings, and WSH committee meetings
• Perform site audits, inspections, and risk assessments
• Enforce safety rules and take corrective actions for non-compliance
• Investigate incidents and implement preventive and corrective measures
• Liaise with authorities and stakeholders on safety matters
• Ensure proper documentation, reporting, and submission of safety records
• Work closely with project teams to identify and mitigate safety and environmental risks

Job Requirements

• Registered WSHO & ECO certification (mandatory)
• Minimum 5 years of relevant experience in HDB or commercial construction projects
• Diploma in Engineering, Occupational Safety, Health, or related field
• Strong knowledge of local WSH regulations and compliance standards
• Good communication and stakeholder management skills

Working Hours

• 5.5-day work week
• Islandwide project sites

Salary

• Up to $6,500/month (depending on experience)

Candidate Profile

This role is suited for individual with an excellent eye for detail, excellent communication and organisational skills. The individual will be self motivated and will be able to work and under pressure.

Job Purpose

The Document Controller will be responsible for managing all construction and technical documents for the company. She will be implementing processes and tools, providing system reports, maintaining and updating electronic information systems, distributing documents, and ensuring accuracy of all documentation.

Key Responsibilities

•Responsible for creating and maintaining a filing system that supports efficient informationmanagement with the project team.

•Effectively follow the Company’s standard operating procedures in submissions of documents andresponsible for complying with Project Control System procedures for proper documentation.

•Conduct regular review audits to ensure information on all records is accurate and up to date.

•Provide administrative support for site set-up and maintenance.

•Coordinate with all departments to assure that all documents are kept in the right place and in theright department file archive to ensure consistency across the business.

•Ensure that all corporate documents are well checked and submitted on time prior to the document’ssubmission due date. Not all employees follow the standard format thus making it the responsibilityof a Document Controller to edit documents that have typographical errors and other types of errorsthat may lead to the disqualification of a document.

•Submission of samples, drawing, ISO document and progress weekly report to respectivestakeholders.

•Follow up with consultants for the approval of samples, including coordination with the tradeconductors.

•Responsible for submitting corporate documents punctually ensuring that ISGs quality standards aremet. Documents with poor quality may lead to further an operational problem hence it is important tosubmit each document with standard quality.

•Keep track on submission of shop drawings, once approved, copies of the updated drawings are tobe printed and sent to site.

•Ensure that all documents are submitted to their pre-designated departments before the requiredsubmission date expires in order to make submissions early.

•Filing of documents in hard and soft copies ensuring OMM are

•Keep track of all Company records by looking through both hard files and computer database files on aregular basis. Keep track of any document changes by highlighting document modifications so that thesechanges can be viewed by upper management personnel.

•Submission for fit-out deposits refunds.

•Provide general administrative support to the project teams as required

• Actively identifying, developing and securing new facilities management business opportunities
• Establish relationships with potential customers and service partners,and to identify and develop new and existing business opportunities.
• Bidding and Tender Management – to conduct the entire process of tenderadministrations, tender submission management and follow ups.
• To collaborate with functional departments to generate write-up for effective and competitive FM tender and business proposals
• To conduct company and bid presentations to potential clients and tender bidding process
• To generate FM business processes, SOPs and marketing plans into presentable write-up including tender proposals and submissions
• To manage the transition of secured projects including deployment to site operations, mobilization of manpower, coordinating transition activities between clients and Company, reporting progress, procurement of suppliers and services, generate and establish SOPs and processes, recommending and implementing solutions, and contract management
• To enhance relationship with service partners and suppliers for the delivery of FM projects and businesses
• To mobilize new projects within timeline and budget, and to meet SLA and KPI established in the contract document
• Any other scope and roles as assigned by the immediate Manager