Total 1 Administrative / Clerical job vacancies in Manila

Job Summary:

The E-Commerce Fulfillment Admin Associate is responsible for supporting the end-to-end

fulfillment operations of the company’s e-commerce platforms. The role ensures accurate and

timely order processing, effective coordination with logistics partners, and proper handling of

returns, damages, claims, and disputes. This position plays a critical role in maintaining

operational efficiency and compliance with platform standards and company policies.

Key Responsibilities:

• Process and monitor daily e-commerce orders, ensuring fulfillment within platform deadlines and cut-off times

• Coordinate with logistics couriers for order pick-up, delivery scheduling, and resolution of shipment-related issues

• Handle and process returned and damaged orders in accordance with platform guidelines

• Prepare and file claims and disputes with e-commerce platforms and logistics partners, ensuring complete and accurate documentation

• Track, monitor, and follow up on all claims and disputes until resolution

• Maintain organized and accurate records of returns, claims, and courier communications for audit and reporting purposes

• Generate regular reports on fulfillment performance, returns, and exceptions for management review

• Support overall customer satisfaction by ensuring smooth, timely, and accurate fulfillment operations