Total 3 job vacancies by Itcan Pte. Limited

Incidents and Service Request

Incidents and service requests refers to tickets or cases that is logged by end-users through the project incident and service request management system. General coverage on the delivery of incidents and service request will be shown respectively under Support Hours and Location, Operation Level Objective, Support Scope, Supported Devices and Other Requirements.

• To process approximately and estimated amount of 5000 Service Requests within 12 months.

Qualification of Candidate

• Minimum six (2) years of Admin experience will be an advantage.
• Required Skill(s) : Microsoft Words, Power Point, Excel, Outlook

Operation Level Objective

Based on the pre-defined Service Agreement Level table in the Service Request Catalogue.

Support Scope

Below mentioned are the minimum guidelines, but not limited to, on the type of supported scope and may increase over a period of time.

• Validate forms submitted by users
• Process forms based on request type
• Follow up on requests submitted
• Respond to enquiries on forms
• Update user profile records
• Update asset entries
• Generate internal SR reports

• To submit the service request tickets in ITSM when requested by the support teams or clients,

track and ensure they are completed to meet pre-defined turnaround time.

• To help and assist in tracking the clean laptop counts.

• To help and assist in scheduling appointments for various activities.

• To keep track of the asset inventory in the storeroom.

• Any other ad-hoc duties as required and assigned in relation to the administration support.

• Basic knowledge in using ITSM tool will be an added advantage.

• Proficient in MS Word, Excel and PowerPoint.

• Good communication skills in both oral and written.

• Basic technical skills in End User Computing Devices (EUCD) will be an added advantage.

• At least 1 year of experience in similar job capacity.

As a Project Coordinator, you will play a crucial role in coordinating all operations and projects related matter with various team. You will work closely with internal and external stakeholders to ensure reports and requests are delivered on time. This role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.

Job Responsibilities:

Assist in the planning and coordination of project activities, including scheduling meetings, preparing agendas, PowerPoint presentation and documenting minutes.

Provide administrative support as needed, such as managing project-related correspondence and other ad-hoc duties.

Required

✅Diploma or equivalent

✅Proficient in Microsoft Office (Excel, Word, Powerpoint)

✅Must have good communication skills and presentable

✅Good to have experience in minutes of meeting

✅Detailed Oriented