- Coordinate collection activities of unsecured products, manage flow rates to prevent accounts from flowing down to charge off and minimize net credit losses
- Recruitment, training and performance management of the collection team to ensure good productivity
- Process-reengineering of collection processes to improve productivity
- Capacity tracking, management and planning to ensure adequate collection resources for the section all the time
- Manage and optimize collection cost
- Prepare, document and monitor strategy effectiveness and custody of the collection strategy/procedure
- Tracking and evaluating the effectiveness of all collection strategies. Design and conduct champion & challenger tests of all collection strategies
- Prepares regular and customized, in-depth reports and information summarizing various aspects of unit(s) activities. Interprets important aspects of reports for management.
