- Develop and maintain operational monitoring tools (dashboards, automated reports, and KPI tracking systems) to support managers in overseeing processes and making data-driven decisions.
- Manage the timely and accurate distribution of reports to all relevant stakeholders, ensuring each business unit receives information aligned with its functions and responsibilities.
- Develop and implement non-financial motivation programs (such as recognition programs, team competitions, and appreciation events) to improve Collection team morale and engagement.
- Formulate and design new incentive schemes (including incentive scheme backtesting) to ensure effectiveness in driving target achievement while maintaining financial sustainability.
- Translate Collection business requirements into technical and data specifications that can be processed by the Collection Analytics team.
- Serve as the main point of contact for the Collection Division in coordinating and communicating with relevant internal business units.
- Prepare periodic operational performance and quality assurance evaluation reports for operational management teams, including improvement recommendations and efficiency enhancement opportunities.
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