Total 8 job vacancies in Glenmarie

GENERIC RESPONISBILITIES

• To always act in SISMA Auto’s best interests
• To always diligently follow ALL CURRENT BYD and/or Sisma Auto processes, policies, guidelines and documentation requirements
• To stay updated to any changes in the processes and modify behaviors accordingly
• To respect the authorities
• To always behave in a courteous and professional manner
• To always maintain clean and professional appearance, adhering to relevant guidelines and/or wearing a uniform if requested
• To always treat customers with the utmost respect and professionalism
• To maintain effective and open communications with peer/subordinates/superiors to discuss feedback, issues, seek and provide suggestions for improvements.
• To perform any other duties reasonably requested by the Management
• To ensure any direct reports also adhere to the above general guidelines
• To be punctual at all times
• To diligently complete all training assigned
• To be prepared to work extra time, as requested by the management

KEY RESPONSIBILITIES

• To support SISMA Auto’s Customer Relationship Management (CRM) strategies towards achieving best in class customer service
• To develop short-term and long-term CRM goals to enhance SISMA AUTO's overall performance
• To identify areas where CRM can complement and improve SISMA AUTO existing processes
• To manage development, execution and completion of CRM plans to achieve the goals
• To develop instructions and implement internal campaigns to improve CRM adoption and usage
• To support the CUSTOMER EXPERIENCE MANAGEMENT(CEM) for SISMA Auto
• To support communication between SISMA AUTO and its customers
• To support the collection and analysis of customer feedback from the customers and the development of strategies or corrective measures to address any identified issues
• To continuously work with marketing, sales and after sales teams in order customize the CRM based on their requirements
• To Provide appropriate tools for the teams to measure and improve their performance and customer service
• Other tasks and responsibilities may be assigned to you based on the needs of the organization.

• Medical Benefits
• Attractive Commission Scheme
• Overtime (OT) Allowance

• To proactively make pre-bookings by calling customers likely to require servicing to make sure workshop is neither over nor under-utilized on any given day.
• To always check if the vehicle in question has any outstanding field actions/service actions.
• To record ANY instances of a customer’s vehicle returning with the same complaint as was previously repaired.
• To communicate bookings pipeline with the service manager and Job and warranty administrator, parts department to allow them to do ‘parts pre picking’ for all bookings.
• To receive customers courteously and professionally and communicate effectively with them towards understanding accurately determine their needs/concerns/service requests.
• Inspecting the vehicle and utilize Denza processes and completing all documents as required.
• To accurately/comprehensively document the information gathered from the discussion with the customer and communicate it to the technical team so that they can make the necessary technical decisions.
• Communicate with the technical staff to understand the technical issue/diagnosis and recommended corrective actions.
• Give a detailed and itemized repair estimation / quotation itemize and a estimated time required to complete the recommended repair.
• To obtain signature for the approval on the RO, Vehicle Checklist and give customer the Vehicle Collection Slip Number before proceeding with the repair.
• If additional time is required to complete to communicate the customer and keep them updated with any developments or issues.
• To handle accident / insurance claims and minimize the administrative burden for the customer.
• To up-sell customers accessories/products or other value-added services.
• To invoice the Branch Manager as necessary on problematic cases (customers/vehicles).
• To handle telephone inquiries and assist customers as required.
• To carry out customer follow up (telephone call) after 3 days from the date of repair.

Professional Experience

• Minimum SPM or other equivalent qualification
• Automobile service advisor
• Working experience with customer contact
• Working experience with service
• Experience with negotiations

• Medical Benefits
• Attractive Commission Scheme
• Overtime (OT) Allowance

職位概述

• 全職工作（試用期6個月）

負責推動體育用品業務部門的銷售成長、維護客戶關係並支援業務拓展。該職位包括管理現有客戶、識別和開發新的業務機會，以及支援指定區域的銷售活動。此外，該職位還要求定期在指定區域內出差。

主要職責

1）銷售與業務拓展

• 完成既定銷售目標並協助應收帳款催收工作
• 管理和拓展現有客戶帳戶
• 尋找並開發新的商機和經銷商
• 保持對銷售通路和商機的可見性

2）客戶互動

• 定期進行銷售拜訪，並與客戶建立牢固的關係。
• 了解客戶需求並提供合適的產品推薦
• 處理諮詢、回饋和基本問題解決

3）銷售協調與執行

• 準備報價單、方案和基本簡報
• 跟進訂單、出貨和客戶需求
• 確保在約定的時間內完成各項任務和工作。

4）市場開發

• 進行基礎市場調查並收集客戶回饋
• 密切注意競爭對手的活動和市場趨勢
• 與團隊分享相關的市場訊息

5）產品展示日及推廣

• 策劃並支持網球、壁球和板式網球的演示日活動。
• 協助推廣產品並在活動中與顧客互動

要求：

• 商業、行銷或任何相關領域的文憑或學位
• 1-2年銷售相關領域工作經驗。 （有B2B經驗者優先）
• 歡迎應屆畢業生申請。
• 具備球拍運動知識者優先考慮。
• 良好的英語和中文溝通能力。
• 應徵者須自備交通工具並願意出差。
• 能夠獨立工作，具有高度責任感。
• 樂於學習，適應力強。
• 做事條理清晰，時間管理能力強。
• 積極樂觀，具有良好的團隊合作精神。

性別偏好－男性，但我們也接受女性候選人。

福利待遇：

• 僱員公積金及社險
• 辦公時間：上午8:30 - 下午5:30
• 年假和病假－均有提供。
• 培訓 - 已提供
• 體育津貼
• 醫療保險

JOB POSITION SUMMARY

• Full-Time Employment (with probation of 6 months)

Responsible for driving sales growth, managing customer relationships, and supporting business development for the Sporting Goods Business Division. This role includes managing existing accounts, identifying and developing new business opportunities, and supporting sales activities across assigned territories. The position also requires regular outstation travel within the assigned territories.

KEY RESPONSIBILITIES

1)Sales & Business Development

• Achieve assigned sales target and support A/R collection
• Manage and grow existing customer accounts
• Identify and develop new business opportunities and dealers
• Maintain visibility of sales pipeline and opportunities

2)Customer Engagement

• Conduct regular sales visits and build strong relationships with customers
• Understand customer needs and provide suitable product recommendations
• Handle enquiries, feedback, and basic problem-solving

3)Sales Coordination & Execution

• Prepare quotation, proposals, and basic presentation
• Follow up on orders, deliveries, and customer requirements
• Ensure tasks and assignments are completed within agreed timeframes

4)Market Development

• Conduct basic market research and gather feedback from customers
• Monitor competitors’ activities and market trends
• Share relevant market information with the team

5)Demo Day & Product Promotion

• Plan and support demo day activities for Tennis, Squash, and Padel
• Assist in promoting products and engaging with customers during events

REQUIREMENTS:

• Diploma or Degree in Business, Marketing, or any related field
• 1-2 years working experience in Sales related fields. (B2B experience preferred)
• Fresh Graduates are welcome to apply.
• Knowledge in Racket Sports will be an added advantage.
• Good communication skills in English and Chinese.
• Candidates must possess own transport and willing to travel.
• Able to work independently with a high sense of responsibility.
• Willing to learn and able to adapt quickly.
• Well-organized with good time management skills.
• Positive attitude and a strong team player.

Preferences Gender – Male, but we do accept potential Female candidates.

PERKS & BENEFITS:

• EPF & SOCSO
• Office Working Hour: 8.30am - 5.30pm
• Annual Leave & Medical Leave - Provided
• Training - Provided
• Sports Allowance
• Medical Insurance

RINGKASAN JAWATAN PEKERJAAN

• Pekerjaan Sepenuh Masa (dengan tempoh percubaan selama 6 bulan)

Bertanggungjawab untuk memacu pertumbuhan jualan, mengurus hubungan pelanggan dan menyokong pembangunan perniagaan untuk Bahagian Perniagaan Barangan Sukan. Peranan ini termasuk mengurus akaun sedia ada, mengenal pasti dan membangunkan peluang perniagaan baharu dan menyokong aktiviti jualan merentasi wilayah yang ditugaskan. Jawatan ini juga memerlukan perjalanan luar biasa secara berkala dalam wilayah yang ditugaskan.

TANGGUNGJAWAB UTAMA

1) Jualan & Pembangunan Perniagaan

• Mencapai sasaran jualan yang ditetapkan dan menyokong pengumpulan A/R
• Urus dan kembangkan akaun pelanggan sedia ada
• Mengenal pasti dan membangunkan peluang perniagaan dan peniaga baharu
• Mengekalkan keterlihatan saluran jualan dan peluang

2) Penglibatan Pelanggan

• Menjalankan lawatan jualan secara berkala dan membina hubungan yang kukuh dengan pelanggan
• Memahami keperluan pelanggan dan memberikan cadangan produk yang sesuai
• Mengendalikan pertanyaan, maklum balas dan penyelesaian masalah asas

3) Penyelarasan & Pelaksanaan Jualan

• Menyediakan sebut harga, cadangan dan pembentangan asas
• Menindaklanjuti pesanan, penghantaran dan keperluan pelanggan
• Memastikan tugasan dan tanggungjawab diselesaikan dalam tempoh masa yang dipersetujui

4) Pembangunan Pasaran

• Menjalankan kajian pasaran asas dan mengumpul maklum balas daripada pelanggan
• Pantau aktiviti pesaing dan trend pasaran
• Kongsikan maklumat pasaran yang berkaitan dengan pasukan

5) Hari Demo & Promosi Produk

• Rancang dan sokong aktiviti hari demonstrasi untuk Tenis, Skuasy dan Padel
• Membantu mempromosikan produk dan berinteraksi dengan pelanggan semasa acara

KEPERLUAN:

• Diploma atau Ijazah dalam Perniagaan, Pemasaran atau mana-mana bidang yang berkaitan
• 1-2 tahun pengalaman bekerja dalam bidang berkaitan Jualan. (Pengalaman B2B diutamakan)
• Graduan baru dialu-alukan untuk memohon.
• Pengetahuan dalam Sukan Raket akan menjadi satu kelebihan tambahan.
• Kemahiran komunikasi yang baik dalam Bahasa Inggeris dan Bahasa Cina.
• Calon mesti mempunyai pengangkutan sendiri dan bersedia untuk melancong.
• Mampu bekerja secara berdikari dengan rasa tanggungjawab yang tinggi.
• Bersedia untuk belajar dan boleh menyesuaikan diri dengan cepat.
• Tersusun rapi dengan kemahiran pengurusan masa yang baik.
• Sikap positif dan pemain pasukan yang kuat.

Keutamaan Jantina – Lelaki, tetapi kami menerima bakal calon Wanita.

FAEDAH & KEBAIKAN:

• KWSP & PERKESO
• Waktu Operasi Pejabat: 8.30 pagi - 5.30 petang
• Cuti Tahunan & Cuti Perubatan - Disediakan
• Latihan - Disediakan
• Elaun Sukan
• Insurans Perubatan

Huraian Kerja dan Tanggungjawab:

• Berhubung dengan pelanggan dan pembekal luar negara tentang keperluan penyumberan untuk aksesori sukan.
• Sokong pelanggan global dengan menyampaikan kemas kini projek dan memastikan pelaksanaannya lancar.
• Membantu dalam perolehan pembangunan produk, termasuk rundingan harga dan tempoh bagi memastikan jaminan bekalan, kualiti, fleksibiliti dan prestasi penghantaran yang optimum.
• Cipta dan selenggara data produk yang tepat, termasuk kod produk, butiran pembungkusan dan arahan penghantaran.
• Memastikan proses dan dokumentasi perolehan yang betul untuk pengeluaran dan penerimaan pesanan.
• Mengendalikan pengaturan logistik untuk kitaran pesanan penuh, termasuk penyelarasan dan pengesanan penghantaran.
• Pastikan semua barangan yang dibeli memenuhi spesifikasi dan piawaian kualiti yang diperlukan.
• Mengekalkan sistem pemfailan yang teratur dan memastikan kawalan dokumen yang berkesan untuk akses dan pencarian semula yang mudah.
• Berikan sokongan dalam susulan sampel, pemeriksaan bahan asas dan tugasan pembangunan mudah apabila diperlukan.

Keperluan:

• Pemegang Diploma atau Ijazah dalam apa jua bidang.
• Graduan baru digalakkan untuk memohon.
• Kemahiran komunikasi yang baik dalam Bahasa Inggeris dan Bahasa Cina.
• Mesti mempunyai pengangkutan sendiri dan bersedia untuk melancong ke luar negara apabila diperlukan.
• Mahir dalam aplikasi desktop dan program berasaskan Windows.
• Kemahiran asas dalam Adobe Illustrator adalah satu kelebihan.
• Berdikari, bermotivasi tinggi, dan seorang pemain pasukan yang kuat.
• Bertanggungjawab, mempunyai kemahiran rundingan dan komunikasi yang baik.

Faedah & Kebaikan

• KWSP/PERKESO
• Cuti tahunan
• Perjalanan syarikat
• Insurans perubatan

工作職責及要求：

• 與海外客戶和供應商溝通，並了解他們對運動配件的採購需求。
• 透過溝通專案進展並確保順利實施，為全球客戶提供支援。
• 協助產品開發採購，包括價格和條款談判，以確保最佳的供應保障、品質、靈活性和交付績效。
• 建立並維護準確的產品數據，包括產品代碼、包裝詳情和出貨說明。
• 確保訂單發出和接收的採購流程和文件齊全。
• 負責整個訂單週期的物流安排，包括出貨協調和追蹤。
• 確保所有採購的商品均符合所需的規格和品質標準。
• 保持文件歸檔系統井然有序，並確保有效的文件控制，以便於查閱和檢索。
• 必要時提供樣品跟進、基本材料檢查和簡單開發任務的支援。

要求：

• 持有任何專業的文憑或學位。
• 歡迎應屆畢業生申請。
• 良好的英語和中文溝通能力。
• 必須自備交通工具，並願意在需要時出國旅行。
• 精通桌面應用程式和基於 Windows 的程式。
• 具備Adobe Illustrator基本技能者優先考慮。
• 獨立自主，積極主動，並且具有良好的團隊合作精神。
• 責任感強，具備良好的談判和溝通技巧。

福利待遇

• 僱員公積金/社險
• 年假
• 公司旅行
• 醫療保險

Job Descriptions and Responsibilities: 

• Liaise with overseas customers and suppliers on sourcing requirements for sports accessories.
• Support global customers by communicating project updates and ensuring smooth implementation.
• Assist in product development procurement, including price and term negotiations to ensure optimal supply assurance, quality, flexibility, and delivery performance.
• Create and maintain accurate product data, including product codes, packaging details, and shipping instructions.
• Ensure proper procurement processes and documentation for order issuance and receipt.
• Handle logistics arrangements for the full order cycle, including shipment coordination and tracking.
• Ensure all purchased goods meet required specifications and quality standards.
• Maintain an organized filing system and ensure effective document control for easy access and retrieval.
• Provide support in sample follow-up, basic material checking, and simple development tasks when required.

Requirements:

• Diploma or Degree holder in any discipline.
• Fresh graduates are encouraged to apply.
• Good communication skills in English and Chinese.
• Must possess own transport and be willing to travel overseas when required.
• Proficient in desktop applications and Windows-based programs.
• Basic skills in Adobe Illustrator are a plus.
• Independent, self-motivated, and a strong team player.
• Responsible, with good negotiation and communication skills.

Perks & Benefits

• EPF & SOCSO
• Annual leave
• Company trips
• Medical insurance
• Sports Allowance