Role Overview
We are seeking a self-managed andIT-savvy professional to support the day-to-day operations and continuousimprovement of existing digital systems. This role suits a hands-on businessanalyst profile who can manage assigned workstreams independently, workdirectly with stakeholders and vendors, and deliver small to medium initiativesend-to-end.
Key Responsibilities
· Manageand support day-to-day operations of enterprise digital and IT systems,including issue tracking, follow-ups, and resolution.
· Manageassigned projects and change requests from requirements through delivery bytracking timelines, actions, and dependencies, and ensuring timely follow-up.
· Engagebusiness users to gather and document functional requirements and translatethem into clear requirements for IT teams or external vendors.
· Coordinatewith external vendors across the delivery lifecycle, including development,user acceptance testing (UAT), deployment, issue resolution, and escalation.
· SupportUAT planning and execution and coordinate rollout activities.
· Maintainproject documentation, meeting notes, status updates, and reports.
· Supportprocurement activities, including quotations, vendor coordination, and contractadministration.
· Organiseand support project meetings, training sessions, and workshops, includingpreparation of presentation materials where required.
· Provideoccasional after-hours system support when required.
Requirements
· Diplomaor degree in Information Systems, Business IT, or a related field.
· 3–6years of experience in IT business analysis, or digital project delivery roles.
· Ableto work independently with minimal supervision and handle multiple prioritiesconcurrently.
· Experiencewith CRM or enterprise digital platforms. Salesforce experience is a plus.
· Comfortableworking with business users and vendors.
· Clearcommunicator, organised, and reliable in follow-through.
Next Step: Ifinterested, you can click on “Apply here” or write an e-mail to dimple.jain@adecco.com with your updated resume.
Dimple Jain
EA LIcence No.91C2918
Personnel Registration No. R22107270