Total 124 Senior Executive workforce administration job vacancies in Hong Kong

Role Overview:

The lead is responsible for leading demand forecasting and capacity planning to ensure optimal staffing strategies that support service level targets across all channels.

This role supervises the WFM analyst team, governs the forecasting methodology, and oversees workforce planning deliverables, enabling the WFM Manager to focus on strategic initiatives, stakeholder management, and long-term workforce optimization.

Job Responsibilities:

Forecasting & Capacity Planning

• Lead the development and governance of short-term and mid-term demand forecasts across all service channels (calls, email, chat, etc.).
• Translate forecasted demand into FTE requirements using workforce planning methodologies.
• Develop capacity planning models to determine staffing requirements, resource allocation, and service level feasibility.
• Support annual headcount planning, manpower budgeting, and hiring projections in collaboration with Operations and HR.
• Ensure forecast assumptions, methodology, and planning parameters are consistently applied and documented.

Scheduling Governance & Resource Optimization

• Oversee workforce scheduling frameworks to ensure coverage aligns with forecasted demand and capacity plans.
• Ensure scheduling strategies are aligned with staffing plans, shrinkage assumptions, and operational constraints.
• Guide analysts in implementing strategies to optimise service-level performance and workforce utilization.
• Monitor staffing allocation across functions and channels to support cross-function resource optimisation when required

WFM Team Leadership

• Supervise and guide WFM analysts responsible for forecasting support, scheduling execution, and reporting.
• Review analysts’ outputs, including forecast models, staffing plans, and operational reports.
• Establish structured workflows, ownership, and deliverable timelines within the WFM team.
• Provide coaching to develop analytical and workforce planning capabilities across the team.

WFM Performance Monitoring & Reporting

• Monitor key workforce planning metrics such as Service Level, Forecast Accuracy, Shrinkage, Occupancy, and Staffing Utilization.
• Provide structured insights and analysis to support operational decision-making.
• Maintain reporting frameworks and dashboards (Excel / Power BI) to ensure visibility of workforce performance.

Requirements & Qualifications

• 6-8 years of experience in Workforce Management, Capacity Planning, or Contact Center Operations.
• Minimum 2 years of team leadership or supervisory experience in WFM or operations analytics.
• Strong understanding of contact center forecasting methodologies and capacity planning models.
• Advanced skills in Excel, data analysis, and reporting tools (e.g., Power BI), with working knowledge of DAX and SQL.
• Strong analytical thinking and attention to detail.
• Good communication skills and ability to work collaboratively in a team setting.
• Self-motivated and eager to learn new tools and techniques.
• Able to manage multiple tasks and deadlines independently.
• Comfortable working with large data sets and resolving data inconsistencies.
• Open to Malaysians only

Competencies

• Strong analytical thinking and structured problem-solving ability.
• Ability to translate operational data into workforce planning decisions.
• Strong stakeholder management and communication skills.
• Leadership capability to manage analyst teams and drive operational discipline.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance

職位概述：

該負責人負責領導需求預測和產能規劃，以確保最佳的人員配備策略，從而支援所有管道的服務水準目標。

該職位負責監督 WFM 分析師團隊，管理預測方法，並監督勞動力規劃交付成果，使 WFM 經理能夠專注於策略性舉措、利害關係人管理和長期勞動力優化。

工作職責：

預測與產能規劃

• 領導制定和管理所有服務管道（電話、電子郵件、聊天等）的短期和中期需求預測。
• 運用勞動力規劃方法，將預測需求轉化為全職員工（FTE）需求。
• 建立產能規劃模型，以確定人員配備需求、資源分配和服務水準可行性。
• 與營運和人力資源部門合作，支援年度人員編制計劃、人力預算和招聘預測。
• 確保預測假設、方法和規劃參數一致地應用並記錄在案。

調度治理與資源優化

• 監督員工排班框架，確保人員配備與預測的需求和產能計畫相符。
• 確保排班策略與人員配備計畫、人員縮減假設和營運限制一致。
• 指導分析師實施優化服務水準績效和勞動力利用率的策略。
• 監控各職能部門及通路的人員配置狀況，以便在需要時支援跨職能資源最佳化。

WFM團隊領導

• 監督和指導負責預測支援、調度執行和報告的 WFM 分析師。
• 審查分析師的成果，包括預測模型、人員配置計畫和營運報告。
• 在勞動力管理團隊內部建立結構化的工作流程、責任歸屬和交付時間表。
• 為團隊提供指導，以提升其分析能力和人力資源規劃能力。

WFM績效監控與報告

• 監控關鍵的人力資源規劃指標，例如服務水準、預測準確率、人員流失率、入住率和人員利用率。
• 提供結構化的見解和分析，以支援營運決策。
• 維護報表架構和儀表板（Excel / Power BI），以確保員工績效的可見度。

要求和資格

• 6-8 年勞動力管理、產能規劃或呼叫中心營運經驗。
• 至少 2 年 WFM 或營運分析的團隊領導或主管經驗。
• 深入了解呼叫中心預測方法和容量規劃模型。
• 精通 Excel、資料分析和報表工具（例如 Power BI），並具備 DAX 和 SQL 的工作知識。
• 較強的分析思考能力和注重細節。
• 良好的溝通能力和團隊合作能力。
• 自我激勵，渴望學習新工具和技術。
• 能夠獨立管理多項任務並按時完成。
• 能夠熟練處理大型資料集並解決資料不一致問題。
• 僅限馬來西亞公民參加

能力

• 較強的分析思考能力及結構化問題解決能力。
• 能夠將營運數據轉化為勞動力規劃決策。
• 較強的利害關係人管理和溝通能力。
• 具備管理分析師團隊和推動營運紀律的領導能力。

福利待遇

• 附近公共交通
• 中心位置
• 醫療保險

This role sits within ManpowerGroup Singapore and is responsible for acquiring new clients and building revenue pipelines for our workforce solutions through proactive outreach, prospecting, and market engagement.

This role focuses on driving business growth through new client acquisition within the Singapore market. The position centres on identifying opportunities, building pipelines, and securing new logos for workforce and talent solutions.

Key Responsibilities

Business Development & New Logo Acquisition

• Identify and engage prospective clients across target industries
• Build and manage a consistent pipeline through cold calling, outreach, and networking
• Develop entry strategies for companies expanding or entering the Singapore market
• Initiate conversations with key decision-makers (HR, TA, business leaders)
• Convert leads into active hiring engagements

Market Mapping & Opportunity Identification

• Track companies scaling, relocating, or setting up operations locally
• Leverage personal networks and market intelligence to uncover hiring demand
• Maintain awareness of hiring trends, talent shortages, and workforce shifts

Client Engagement

• Understand client hiring needs and workforce challenges
• Position relevant workforce solutions (permanent hiring, contract staffing, talent pipelines)
• Build and maintain relationships with new clients

Collaboration with Delivery Teams

• Translate client requirements into clear briefs for recruitment teams
• Support the onboarding of new clients and ensure smooth handover
• Stay involved to track fulfilment and client satisfaction

Requirements

• Proven experience in business development, sales, or recruitment (agency environment preferred)
• Demonstrated ability in cold calling, lead generation, and pipeline building
• Track record of winning new business or opening new accounts
• Strong communication and stakeholder engagement skills
• Familiarity with Singapore hiring landscape or workforce solutions is advantageous

This role is built for you if you measure success by what you win, not what you inherit.

We regret only shortlisted candidates will be notified.

Equal Opportunity

Manpower operates an equal opportunities policy, which means we will not discriminate, directly or indirectly, against people on the grounds of their race, ethnicity, national origin, religion, cultural background, gender, age, disability, caste, marital status, union membership, political affiliation, pregnancy, health, sexual orientation and gender identity. Manpower will not discriminate in advertising, when selecting, offering training or providing benefits or services. Every vacancy will be open equally to those who have the required skills and qualifications.

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-notice

• System Management and Maintenance

• Ensure the integrity, accuracy, and availability of data across all systems.

• Data Analysis and Reporting

•  Work with stakeholders to identify and document reporting requirements.

• Process Improvement

• Identify opportunities to optimize and automate business processes.

Requirements:

• Bachelor Degree or Diploma holder with 1 yr of working experience in Workforce Management

• Understanding of MIS Support, performance insights in Contact Center environment

• Ability to work with stakeholders

• Good communication skills

Responsibilities:

• Manage confidential student and assessment data in the student and learning management systems.
• Prepare and coordinate all assessments, including quizzes, class tests, and exams, ensuring proper planning and documentation.
• Liaise with faculty and module leaders to review and finalize assessment materials before administration.
• Plan and allocate resources, including booking venues and assigning staff for assessment support.
• Maintain accurate assessment schedules and ensure all materials are prepared for on-campus or online assessments.
• Brief and coordinate staff to ensure smooth administration of assessments.
• Oversee the conduct of assessments, ensuring procedures are followed and addressing any issues that arise.
• Manage post-assessment processes, including tracking marking timelines, liaising with faculty for moderation, and updating student records.
• Prepare and coordinate meetings with relevant boards or committees, ensuring all required documentation is complete.
• Handle assessment-related administrative tasks, procurement, and finance matters according to timelines.
• Support the launch of new programs by planning initial assessments and drafting operational workflows.
• Liaise with internal and external stakeholders to establish clear processes and timelines for assessments.
• Coordinate with outsourced partners to monitor and track operational processes.
• Assign and deploy staff for online and on-campus assessment support.
• Perform any other duties as assigned by the reporting officer.

Qualifications:

• Bachelor’s degree in any field.
• 1–2 years of relevant experience is a plus; entry-level candidates are welcome to apply.
• Experience in examination management, academic operations, or a similar administrative environment is preferred.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills to liaise effectively with various stakeholders.
• Detail-oriented with the ability to maintain accurate records.
• Capable of prioritizing workload and meeting deadlines.
• Able to work under pressure during peak assessment periods.
• Willing to work 1–2 hours beyond regular working hours on weekdays or Saturdays when requested.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

Customer Support

Logistics and Supply Chain Support

Support in General Administration Activities

Customer service oriented

Able to do multitasking

Excellent in computer skills

Excellent in communication skills

Duties & Responsibilities:

Customer Service and Sales Support

-Provide assistance to customers, address inquiries and issues, and support the sales team to enhance customer satisfaction and drive sales.
-Samples processing
-Issuance of Purchase Contract, Sales Contract, PFI, Commission orders
-Payment collections

Logistics and Supply Chain Support
-Shipping Documents
-Products brochure, Specifications, Certifications and others

Admin and travel desk

-Handle day-to-day administrative tasks and manage travel arrangements, including bookings, itineraries, claims processing, meetings and related coordination for staff.

Responsibilities:

• Manage confidential student and assessment data in the student and learning management systems.
• Prepare and coordinate all assessments, including quizzes, class tests, and exams, ensuring proper planning and documentation.
• Liaise with faculty and module leaders to review and finalize assessment materials before administration.
• Plan and allocate resources, including booking venues and assigning staff for assessment support.
• Maintain accurate assessment schedules and ensure all materials are prepared for on-campus or online assessments.
• Brief and coordinate staff to ensure smooth administration of assessments.
• Oversee the conduct of assessments, ensuring procedures are followed and addressing any issues that arise.
• Manage post-assessment processes, including tracking marking timelines, liaising with faculty for moderation, and updating student records.
• Prepare and coordinate meetings with relevant boards or committees, ensuring all required documentation is complete.
• Handle assessment-related administrative tasks, procurement, and finance matters according to timelines.
• Support the launch of new programs by planning initial assessments and drafting operational workflows.
• Liaise with internal and external stakeholders to establish clear processes and timelines for assessments.
• Coordinate with outsourced partners to monitor and track operational processes.
• Assign and deploy staff for online and on-campus assessment support.
• Perform any other duties as assigned by the reporting officer.

Qualifications:

• Bachelor’s degree in any field.
• 1–2 years of relevant experience is a plus; entry-level candidates are welcome to apply.
• Experience in examination management, academic operations, or a similar administrative environment is preferred.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills to liaise effectively with various stakeholders.
• Detail-oriented with the ability to maintain accurate records.
• Capable of prioritizing workload and meeting deadlines.
• Able to work under pressure during peak assessment periods.
• Willing to work 1–2 hours beyond regular working hours on weekdays or Saturdays when requested.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

Job Summary:

We are seeking a dynamic and organized HR Admin cum Personal Assistant to provide comprehensive administrative support across HR functions for a small team while managing the personal and executive needs of senior leadership. This dual-role position requires exceptional multitasking abilities, discretion, and strong interpersonal skills.

Key Responsibilities:

Human Resources Administration:

• Employee Records Management: Maintain and update employee files, contracts, and HR documentation in compliance with company policies and regulations.
• Recruitment Support: Assist in the hiring process, including posting job openings, screening resumes, scheduling interviews, and onboarding new hires.
• Payroll Assistance: Support payroll processing by preparing and verifying employee attendance and leave records.
• HR Policies: Ensure staff adherence to HR policies and procedures, and address basic HR queries.
• Training Coordination: Organize and track employee training programs and professional development initiatives.

Administrative Tasks:

• Diary Management: Manage schedules,appointments, and meetings for senior executive.
• Correspondence Handling: Manage and prioritize emails, calls, and communications on behalf of the executive.
• Meeting Preparation: Prepare agendas,minutes, and follow-up actions for meetings.
• Confidential Support: Handle sensitive information with utmost confidentiality and discretion.
• Trainer Management: Manage trainer scheduling and documentation.
• Post-Programme Documentation: Generate certificates and prepare post programme deliverables.
• External Stakeholders Liaison: Coordinate with external suppliers for services, products.
• Online Order Management: Handle orders and customer enquiries from online platforms.
• Office Administration: Prepare necessary paperwork and office documents when required.

Key Skills and Competencies:

• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• High attention to detail and problem-solving abilities.
• Ability to handle sensitive information with confidentiality.
• Proficient in Google / Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Qualifications and Experience:

• Diploma or degree in Human Resources, Business Administration, or a related field.
• Proven experience in HR administration and Business admin roles.

Work Environment:

• Dynamic and fast-paced environment requiring flexibility and adaptability.
• Close collaboration with senior executives and cross-functional teams.

• Well Established Company
• Salary: $2800 to $3200 + AWS + VB
• Working Location: Northeast
• Working hours: 5 days – 8:30am to 5:30pm
• TRAINING PROVIDED
  

Job Scope:

• To provide administrative support to project teams, ensures efficient project operations, and maintain communications among stakeholders.
• Assist with scheduling, meeting minutes, and logistics.
• Manage project documentation and reports.
• Act as a liaison between project teams and stakeholders.
• Handle emails, phone calls, and update.
• Help develop and track project schedules.
• Monitor progress and coordinate resources.

Requirement:

• Higher NITEC in Business Administration, Project Management or equivalent

• Minimum 2 years of relevant experience preferred

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experience and job responsibilities

• Current and expected salary

• Reason for leaving

• Date of availability

• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

Company Profile

State Bank of India (SBI) a Fortune 500 company, is an Indian Multinational, Public Sector Banking and Financial services statutory body headquartered in Mumbai. The rich heritage and legacy of over 200 years, accredits SBI as the most trusted Bank. SBI Singapore (SBIS) has 5 retail branches, 19 SBIS ATMs and over 200 ATMs via the shared island wide ATM5 network.

SBIS has a suite of retail banking products which complement its existing corporate banking products thus enabling us to service both individual and corporate customers. In Commercial and wholesale banking, our areas of operation include ASEAN, South East Asia and South Asia.

SBIS leverages on its extensive international network of branches to offer a wide range of Import/Export Trade Finance Services, in both Singapore Dollar and foreign currencies to facilitate the business needs of customers.

Responsibilities
Daily rollover of loans:

• Rollover tickets (accounts allocated as on date)
• Preparation of Funds Positioning sheet (daily)
• To record in the relevant Borrower’s loan register the loan rollover details
• To record transaction in the Loan register
• Checking interest / instalment debit in Nostro, if not to check with systems or pass the necessary entries to rectify the error
• Change interest rates and rollover details in Finacle
• To check if correct interest / instalment has been received in the Nostro statement, if not to follow up with Borrower or Agent through mail or telephone accordingly. To record in register if funds received
• To prepare advice to Borrower for next rollover period
• For loans as the Agent or Nodal Branch, to prepare all of above and also prepare interest / instalment payments (MT202) and all relevant advices to participants

Disbursements (both new and existing)

• In Finacle: setting of limits, creation of loan account, disbursement of loan
• Assisting Credit officers in preparation of approval note for disbursement to SVP(CA) /CEO
• Assisting Credit Officers in sending confirmation messages to Agent banks on disbursements
• To prepare Financial payment messages (MT103/MT202) and other non-financial messages (MT199/MT299/MT999) through Finacle.
• For loans as the Agent or Nodal Branch, prepare all relevant advices to participants.

Others

• Preparation of advices to Borrowers or participating Lenders for disbursements, rollovers and all loan operation matters
• Assisting Credit Officers in follow up on payment i.e. sending reminders and calling Borrowers
• Recording all system postings made and advices sent in relevant backup registers
• Preparation and posting of all other loan related payments (fees, remittances, expenses, current account maintenance)
• Posting and recording of various fees and payments due upon receipt and checking if proper
• Data extraction for various reports/returns to be submitted within the branch, IBG, MAS and Auditors.
• Filing of relevant documents in respective Borrower’s files
• Opening of new credit files when necessary
• Packing files to warehouse
• Preparation of audit confirmations requested by Auditors and Borrowers
• Maintenance of Drawing Power for loan accounts in system
• CCDP/CISLA data checking. Checking MIS site
• MAS 610 Data checking
• Generating Country Risk return and checking
• Checker of daily transactions in Finacle
• Interest Test check
• Assisting the Credit officer in checking correctness of data in calculating branch ECL figures.

Perform any other duties assigned by supervisors to support operational requirements.

Requirements:

• Diploma or Degree in Banking & Finance, Business Administration or a related discipline
• Minimum 2 years of relevant work experience
• Proficient in Microsoft Office applications (Outlook, Excel, Word & PowerPoint)
• Detailed-oriented and meticulous
• Strong written and verbal communication skills
• Able to commit to the full 4-6 months contract period

COMPANY'S BRIEF INTRODUCTION

NYK Group South Asia Pte Ltd (NGSA) is part of the NYK Group. NGSA is the Regional Management Office (RMO) that oversees group management and governance of all NYK Group companies in the South Asia and Oceania region.

The NYK Group, headquartered in Japan, is one of the world's leading transportation companies. NYK’s business portfolio spans many fields, including liner, logistics, automotive, dry bulk, energy, real estate, and cruise businesses.

The NYK Group is promoting growth strategies with ESG at the core, based on the Group's mission statement of "Bringing value to life" and a new corporate vision for 2030, which reads, "We go beyond the scope of a comprehensive global logistics enterprise to co-create value required for the future by advancing our core business and growing new ones."

Job Title: Administration Executive (1-year Contract)

Job Summary:

We are seeking an agile and results driven Executive to join our Planning-HR-Admin Department of Corporate Division. This role is well suited for candidates with at least 3 years of experience.

The primary responsibility of this role is administrative support, including administering employee training, awards, corporate card and air travel bill management, and driving digitisation initiatives to enhance operational efficiency. The successful candidate will also support expatriate management, including handling housing and tenancy-related matters; and oversees door access security administration, staff issuance processes, maintains and updates the employee directory to ensure effective workplace operations and data accuracy.

Key Responsibilities:

Administrative support

Support for administrative operations, including administering employee training, long‑service awards, managing corporate card and air travel bills, and driving digitisation initiatives to improve efficiency.

Support for expatriates on international assignments in handling housing and tenancy agreements.

Oversees door access security administration, staff issuance processes, maintains and updates the employee directory to ensure effective workplace operations and data accuracy.

Qualifications:

• Bachelor’s degree in Business Administration, or related field.
• At least 3 years of experience in administration roles or related roles. Fresh grads are welcome to apply.
• Excellent written and verbal communication skills.
• Strong coordination and organisational skills,with the ability to manage multiple tasks and stakeholders effectively.
• Ability to think independently, take initiative, and work both independently and collaboratively in a fast-paced environment with attention to details.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Adaptability and a willingness to learn new tools and processes.

Position Title: HR & Admin Executive

Working Location: Bukit Timah, Singapore
Working Days: Monday – Friday (5 Days)
Working Hours: 8:00 AM – 5:00 PM
Salary: Up to SGD 4,500

Job Responsibilities

Human Resource Functions

• Manage employee lifecycle processes, including onboarding, offboarding, confirmation, and employee documentation

• Maintain and update employee records, HR files, and documentation in an accurate and timely manner

• Support recruitment activities, including job postings, interview coordination, and candidate communication

• Prepare HR-related documents such as employment contracts, letters, and forms

• Coordinate staff attendance, leave administration, payroll submissions, and employee claims

• Ensure HR processes and documentation are aligned with company policies and employment regulations

Administrative Functions

• Provide administrative support for daily preschool and office operations

• Maintain records, reports, and documentation for operational and compliance purposes

• Liaise with internal departments, vendors, and external stakeholders when required

• Coordinate procurement and inventory of office and preschool supplies

• Support scheduling, meeting arrangements, and administrative coordination

• Perform other HR and administrative duties as assigned

Requirements

• Diploma or Degree in Human Resource, Business Administration, or related discipline

• Minimum 2–3 years of relevant HR and administrative experience

• Prior working experience in a preschool environment is required

• Familiar with payroll coordination, leave administration, employee records, and HR documentation

• Proficient in Microsoft Office applications (Word, Excel, Outlook)