Total 2,554 technical support engineer job vacancies in Hong Kong

Location: Woodlands
Have AWS & bonus

Job Description

• Serves as the primary point of contact for management and development of House Accounts through customer success support with the goal of converting to growth accounts.  
• Supports field sales team with sales activities for identified key accounts for CRM, customer portal activities, timely communication flow and account objectives.  
• Ensures engagement with sales partner(s) is frequent and bi-directional.  
• Uses communication skills to cultivate trusting relationships with customers and internal stakeholders.  
• Gathers voice of customer feedback, market and competitive intelligence to depict strengths, weaknesses and needs of customers.  

Requirements

• Diploma/Degree
• Good communication skills
• Have engineering background will be added advantageous

Only shortlisted candidates will be notified.

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Emily Fong
Senior Talent Specialist 

Atomrecruit Pte. Ltd. 
MOM EA License No.: 15C7443 
EA Personnel Reg No.: R1768368

Contract Period:  From 1 July 2026to 30 June 2027

Working hours:
·    Mondays to Thursdays: 8am to 5pm, inclusive of 1hr lunch break
·    Fridays: 8am to 4:30pm, inclusive of 1hr lunch break
·    Service not required on Saturdays, Sundays and gazetted public holidays
·    However, there could be school events on Saturdays, or extending to later part of the evening, for which all staff involved would be required to support accordingly.

Scope of Services:
Support Student Development Team (SDT) in student management matters, including case management:
1.         Help to locate and manage student's inholding rooms during case management (e.g. missing students, meltdowns, discipline case).
2.         Support SDT to take statement from students as part of case management.
3.         Supervise student detention and in-school suspension.
4.         Supervise / engage students with additional needs (SwANs) - selected case support.
5.         Assist to review CCTV footage for case management.
6.         Assist the Case Management Team (CMT) to maintain records of all cases.

Conduct regular patrols of school premises and nearby premises
1.         Canteen
2.         Free Play areas (e.g. school field, ISH, quadrangle)
3.         Toilet Areas
4.         Classrooms (during SDL – self-directed learning)
5.         Special rooms (e.g. CCA rooms, Dance studio, library)
6.         Out of school (neighboring blocks and playgrounds) – only when necessary

Others
1.         Support school events, e.g. Chaperone student supporters for NSG finals, Open House.
2.         During Home-Based Learning and school holidays – attached to school admin / operations teams.
3.         Any other duties as decided by school leaders.

Qualification, Skills & Experience:
·     Shall either have prior experience, preferably in a school environment or relevant experience with the skills necessary in handling student management matters.
·     More importantly, must have a heart for and be able to work closely with teenagers.
·     Ability to build rapport with people, manage and work with teenagers, investigative and organizational skills, as well as the ability to remain calm during volatile and fast-paced situations are important.

• 5 Work Days Per Week
• Current Office Near to Kaki Bukit MRT
• Will Relocate to Tai Seng MRT in August 2026
• Medical Benefits Provided
• Entitled to Yearly Bonus & Performance Bonus

We are open to hire Senior Desktop Support Engineer / IT Support Specialist / Assistant IT Manager (Desktop & Infrastructure) - Depends on Years of Experience (1 Headcount Only)

End User Support & IT Operations

• Provide Level 1 and Level 2 technical support for end users, including troubleshooting hardware, software, network, email, and system-related issues.
• Install, configure, test, and maintain employee workstations, laptops, mobile devices, telephones, printers, projectors, access control devices, and other I! peripherals.
• Maintain IT asset inventory, software licenses, standard desktop images, and conduct regular asset audits.

Microsoft 365 & User Lifecycle Management

• Manage Microsoft 365 environment, including setup, configuration, administration, and ongoing maintenance.
• Support employee onboarding and offboarding activities by coordinating with HR on account creation, access provisioning, equipment preparation, email setup, and account deactivation.
• Manage and maintain corporate email systems, Teams, OneDrive, and other Microsoft collaboration platforms.

SharePoint, Intranet & Collaboration Platforms

• Manage and maintain the company's SharePoint environment, corporate intranet, shared folders, and departmental collaboration sites.
• Support business users in document management, access control, workflow configuration, and collaboration platform enhancements.
• Ensure proper governance, permissions management, and data organization across collaboration platforms.

Network & Infrastructure Administration

• Monitor, maintain, and troubleshoot office network infrastructure, including switches, routers, firewalls, wireless access points, VPN solutions, and server room equipment.
• Perform regular network health checks, identify performance bottlenecks, and ensure network availability, stability, and security.

Vendor Management & IT Procurement

• Liaise with external vendors, service providers, and telecommunications partners (e.g., Singtel) for IT infrastructure, internet connectivity, maintenance services, and project implementations.
• Coordinate procurement, deployment, and lifecycle management of laptops, IT hardware, software licenses,

IT Projects

• Participate in IT infrastructure projects, system upgrades, and office expansion or relocation initiatives.
• Coordinate relocation of IT equipment, network infrastructure, server room facilities, internet services, and end-user devices.

Systems Administration & Process Improvement

• Maintain the daily operation of business systems, including email, file sharing, collaboration tools, and authentication platforms.
• Develop, review, and maintain operational procedures, technical documentation, user guides, and disaster recovery plans.
• Serve as the administrator for WeCom (Corporate Communication Platforms) & others

Stakeholder Management & Reporting

• Work closely with HR, Finance, Operations, and business departments to understand IT requirements and deliver suitable technology solutions.

Others:

• Any ad-hoc duties required as assigned by the manager

Le Département Support et Services aux Parents est un département dédié à l’ensemble des services non pédagogiques proposés aux familles. 

MISSION

Le/la spécialiste support et services aux parents de l’IFS a pour mission principale de centraliser et de traiter les questions et demandes des parents de l’IFS concernant l’ensemble des services non pédagogiques. Il/elle est chargé(e) de garantir un niveau élevé de service aux parents et aux familles en centralisant, coordonnant et répondant aux demandes d’information, aux requêtes et aux réclamations liées aux services de l’établissement.

Il/elle contribue également au bon fonctionnement du transport et de la restauration scolaire, et collabore étroitement avec les départements internes ainsi qu’avec les prestataires de services externes afin d’améliorer la satisfaction globale des parents.

RESPONSABILITES

• Est l’interlocuteur(trice) principal(e) des parents pour toutes les questions relatives aux services non pédagogiques. 

• Centralise et gère les feedbacks, questions et réclamations des parents de l’IFS.

• Assure le suivi administratif de toutes les demandes reçues (FAQ, statistiques, etc…).

• Coordonne les réponses en collaboration avec les services concernés et veille à la résolution rapide des problèmes.

• Assure le suivi de tous les incidents de discipline dans les bus et garantit une présence quotidienne dans la bus bay (matin et soir).

• Participe aux réunions hebdomadaires transport et anime la partie sur la discipline.

• Coordonne les commandes de bus et supervise le bon déroulement des différentes étapes des sorties scolaires des élèves.

• Assure la coordination avec le prestataire de restauration scolaire afin de veiller au bon fonctionnement quotidien du service et à la gestion efficace des incidents. 

• Assure le suivi des questions et incidents cantine et veille à leur traitement approprié.

• Coordonne la gestion des oublis de lunchbox en coordination avec le département Finance.

• Apporte un soutien aux activités et projets du département selon les besoins. 

• Réalise toute autre mission nécessaire pour répondre à l’évolution des besoins opérationnels du département. 

COMPETENCES ET FORMATION 

• Bac + 2 minimum 

• Expérience dans les services clients, les relations avec les parents, l’administration ou un poste similaire 

• Bonnes compétences relationnelles, de communication et de service client 

• Forte capacité de diplomatie, de résolution de problèmes et de gestion des conflits 

• Aptitude au travail en équipe

• Capacité d’être sur le terrain autant que nécessaire pour vérifier le bon déroulement des opérations.

• Bonne organisation et sens des priorités

• Maîtrise des outils Microsoft Office et des systèmes ERP (tels que Workday) 

• Bilingue français anglais (écrit et oral)

RELATIONS DE TRAVAIL 

• Parents et familles

• Départements administratifs (Finance, Service des admissions)

• Partenaires de l’école (cantine, service de bus)

CONDITIONS DE TRAVAIL 

• Temps complet

• 8 semaines de vacances à prendre durant les vacances scolaires

• Rémunération selon la grille du personnel administratif IFS

• Assurance santé

RESPONSABLE HIÉRARCHIQUE 

Manager “Support et Services aux Parents de l’IFS”

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The Parent Support and Services Department is a department dedicated to all non-pedagogical services offered to families. 

MISSION

The main mission of the IFS Parent Support and Services Specialist is to centralize and respond to the questions and requests of IFS parents for all non-pedagogical services. He/she is responsible for ensuring a high level of service to parents/families by centralizing, coordinating, and resolving inquiries, requests, and concerns related to school services. He/she also supports the efficient operation of transportation and canteen services and collaborates closely with internal departments and external service providers to enhance the overall parent experience.

RESPONSIBILITIES

• Act as the main point of contact for parents regarding non-academic services.

• Centralize and manage feedback, questions and complaints from IFS parents.

• Ensure the administrative follow-up of all requests received (FAQ, statistics, etc.).

• Receive and process responses in consultation with the relevant departments.

• Monitor and follow-up on all bus discipline incidents and maintain a daily presence at the bus bay during morning and afternoon operations.

• Take part in weekly transport meetings and lead discussions related to student discipline.

• Coordinate bus bookings and oversee the effective execution of the different stages of student field trips.

• Liaise with the canteen service provider to ensure smooth daily operations and effective issue resolution. 

• Monitor canteen-related issues and incidents and ensure appropriate follow-up and resolution.

• Coordinate the management of forgotten lunchboxes in collaboration with the Finance Department.

• Provide support for all department activities as needed.

• Perform additional duties as required to support the evolving needs of the department.

SKILLS AND TRAINING :

- Minimum of 2 years of higher education 

- Experience in customer services, parent relations, administration or a similar role.

- Good interpersonal, communications and customer service skills.

- Strong diplomacy, problem-solving, and conflict-resolution abilities. 

- Ability to work in a team

- Ability to be on the ground as much as needed to ensure smooth operations.

- Good organization and sense of priorities

- Proficiency in Microsoft Office applications and ERP systems (such as Workday). 

- Fluency in French and English, both written and spoken. 

WORKING RELATIONSHIPS : 

- Parents and families

- Administrative Departments (such as Finance, Admissions)

- School partners (canteen, bus service)

WORKING CONDITIONS : 

-  Full time

- 8 weeks of vacation to be taken during school vacations

- Salary according to the IFS administrative staff grid

- Health insurance

REPORTING LINE

Parent Support and Services Manager

About the team:

This role sits within the Customer Service team and supports the MariBank customer servicing operations. The role focuses on improving banking customer experience, customer service agent productivity, and operational efficiency across the customer service function.

Job Description:

• Responsible for the management of various Customer Service support functions such as system management, data reporting, and performance monitoring. These functions support the servicing of banking-related enquiries such as account servicing, payments, transfers, and card-related requests
• Drive the planning and implementation of new projects and initiatives to achieve continuous improvement in ops productivity, customer experience, and risk management
• Key product owner for all systems used by the Customer Service team (including ticketing systems, contact centre tools, and chatbot solutions that support the servicing of banking customers)
• Lead the rollout and enhancement of chatbot and manage a team of chatbot agents in ongoing iteration
• Drive system enhancements from end-to-end to improve user experience and efficiency
• Manage a team of support agents in their daily BAU work
• Leverage data analytics to generate actionable insights for the Customer Service team to improve operational performance and customer experience
• Monitor and analyse key performance metrics to ensure achievement of KPIs and business objectives for the Customer Service team
• Collaborate closely with Customer Service Operations, Product, and Technical teams to understand customer pain points, improve service processes, and enhance the overall customer journey

Requirements:

• Bachelor’s Degree and above in any field
• Strong written and verbal communication skills
• Prior experience in contact centre support role or similar experience is a plus
• Prior experience in banking / financial services is a plus

Key Responsibilities Include:

• Assist in reconciling positions between physical and derivative trading portfolios in collaboration with internal stakeholders.
• Support the execution of procurement and sales contracts, including declaration processing and delivery coordination activities.
• Prepare, distribute, and complete contract documentation in accordance with established internal procedures and approval requirements.
• Maintain accurate trade and contract records across systems and supporting documentation.
• Coordinate with relevant departments to address operational matters and support smooth transaction execution.

Responsibilities

1. Position Management (25%)

• Assist with the reconciliation of positions between physical and derivative portfolios to support accurate exposure monitoring and reporting.
• Ensure timely and accurate trade entry into relevant systems and support regular position reconciliation activities.
• Investigate and help resolve trade discrepancies, breaks, or data inconsistencies in collaboration with internal teams and counterparties.
• Facilitate communication among commercial, operational, finance, and support functions to support issue resolution and effective workflow management.

2. Contract Execution Support (25%)

• Support the administration and execution of procurement and sales agreements, ensuring activities are carried out in accordance with contractual obligations.
• Assist in coordinating declarations, deliveries, and related operational requirements with internal and external stakeholders.
• Work closely with cross-functional teams to support efficient contract execution and timely resolution of operational matters.

3. Contract Administration (25%)

• Assist in the preparation, review, issuance, and completion of contractual documentation in line with company policies and business requirements.
• Support discussions and coordination relating to contract terms, amendments, and documentation requirements with relevant stakeholders.
• Maintain compliance with internal controls, governance procedures, and applicable regulatory obligations throughout the contract lifecycle.

4. System Control & Data Integrity (15%)

• Support the timely preparation and distribution of trade confirmations, contract summaries, reports, and related documentation.
• Maintain data accuracy by reconciling information across systems and supporting documentation.
• Participate in data validation and record maintenance activities to ensure information integrity and audit readiness.

5. Pre-Trade Support (10%)

• Assist with counterparty onboarding activities, including documentation collection, verification, and internal approval processes.
• Support the preparation and submission of credit-related documentation and other pre-trade requirements.
• Build and maintain effective working relationships with internal and external stakeholders to facilitate efficient business operations.

Experience, Knowledge, Skills and Abilities

• Bachelor's Degree in Finance, Economics, Mathematics, Business, Supply Chain, or a related discipline.
• Minimum 3 years of experience in trade operations, commodity trading support, contract administration, logistics coordination, or a related field.
• Understanding of commodity trading operations, including physical and derivative transactions.
• Knowledge of hedging principles, exchange-traded instruments, and risk management concepts would be advantageous.
• Familiarity with enterprise resource planning (ERP) systems and commodity trading and risk management platforms is preferred.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Strong analytical, organizational, and problem-solving skills with attention to detail.
• Effective communication and stakeholder management skills, with the ability to work collaboratively across functions.
• Ability to manage multiple priorities and meet deadlines in a dynamic business environment.

Responsibilities

• To monitor and supervise sub contractors’ work progression according to shop drawings, method statements, material and samples
• To liaise and work with relevant authorities, sub-contractors or clients on shop drawings, materials and samples
• Review and align electrical design drawings to ensure compliance with design specifications and guidelines
• Knowledge in M&E and able to identify discrepancies between M&E, structural, ID, architectural and client provisions
• Manage and execute project as per the deadline
• Attend meeting with contractors to address issues and update progress
• Study and review drawings, specifications for compliance
• Allocate work and ensure jobs are correctly and properly achieved within standards and SOP

Requirements:

• Bachelor’s degree or Diploma in Electrical Engineering or related disciplines
• At least 5 to 8 years of relevant experience as QS
• Good knowledge of M&E specifications & requirements
• Candidate with more than 8 years of relevant experience will be considered for Senior position

COMPANY DESCRIPTION

YTL PowerSeraya Pte. Limited, a wholly owned subsidiary of YTL Power International Berhad, is in the business of producing, wholesaling, trading and retailing of energy; with a primary focus on electricity. As an established player in Singapore's energy sector, it supplies the country's energy needs through its multi-utilities platform. With a licensed generation capacity of 3,100 MW*, it is one of Singapore's largest electricity generators.

The YTL PowerSeraya Group has three subsidiaries: the retail arm under the Geneco brand provides electricity price plans and energy solutions to homes and businesses, PetroSeraya is the fuel management arm of the Group, and Taser Power which operates Taser Power Plant.

Besides being a Plaque of Commendation (GOLD) awardee at the National Trade Union Congress's May Day Awards 2023, YTL PowerSeraya has adopted three Tripartite Standards under the Tripartite Alliance for Fair and Progressive Employment Practices, and has committed to be a fair and progressive employer. To find out more about the organisation, please visit ytlpowerseraya.com.

*As at 30 Oct 2024, our registered generating capacity with EMA is 2,467.7 MW.

RESPONSIBILITIES

As part of the Mechanical Maintenance team, you will contribute to the effective maintenance of plant and equipment, ensuring high reliability and availability while meeting statutory, regulatory, and safety requirements.

Key Responsibilities

• Plan, review, and execute preventive, corrective, and outage maintenance for major Combined Cycle Power Plant (CCPP) equipment, including Gas Turbines, Steam Turbines, Generators, HRSG, and plant auxiliaries.
• Support troubleshooting activities such as vibration analysis, borescope inspections, and root cause analysis, and recommend corrective and preventive actions for mechanical failures.
• Plan, manage, and optimise minor and major overhauls, including scope development, contractor supervision, QA/QC, and safety compliance.
• Conduct functional tests on mechanical systems, analyse failures, and implement corrective actions to prevent recurrence.
• Evaluate and implement plant improvement initiatives to enhance reliability, availability, and overall plant performance.
• Supervise maintenance contract works and develop work procedures for maintenance activities.
• Prepare technical specifications for equipment, spare parts, and services, and support procurement activities to meet maintenance requirements.
• Work closely with technical officers and technicians to ensure high standards of workmanship and safety during daily operations and shutdown maintenance.

• Degree in Mechanical Engineering or equivalent, recognised by the Professional Engineers Board.
• Experience in a Combined Cycle Power Plant or Oil & Gas environment, with hands-on exposure to Gas Turbines, Steam Turbines, Generators, HRSG, and mechanical auxiliary systems, including contractor management, outage planning, and preparation of technical reports, will be an advantage. Fresh graduates are also encouraged to apply.
• Sound technical knowledge of mechanical systems, maintenance strategies, outage practices, and regulatory requirements.
• Self-motivated team player with strong analytical, planning, and problem-solving skills.
• Strong safety mindset with good understanding of Permit-to-Work (PTW), risk assessments, and statutory safety requirements.

Project Engineer/Site Engineer

Job Responsibilities:

Responsible for all on-site technical and engineering related matters

Ensuring works carried out to meet company’s quality standards & contractual requirements

Involved in project planning, monitoring project progress and schedule

To co-ordinate with the clients, sub-contractors on all project aspects and when necessary, to provide all technical and non-technical resolutions followed by documentation

Assisting Project Manager in monthly progress claims and monthly progress reports

Ensuring Supervisors & Foremen meets client & regulatory work requirements

Ensuring Environmental, Safety and Health practices are carried out at all times

Propose cost-saving and innovative engineering solutions

Other ad-hoc duties assigned from time to time

Job Requirements

Degree in Civil or Structural Engineering recognized by Professional Engineers Board Singapore

Minimum 5 years of Civil Engineering experience in LTA projects involving cycling path construction, commuter facilities, or similar infrastructure works

Proficient in Microsoft Office / Project

Good knowledge of BIM and VDC will be a plus

Organized, meticulous, with positive work attitude and sense of urgency

Good interpersonal and analytical skills

Immediate or Short Notice preferred

Role: Production Support Analyst

Job Requisition Number: IS-88092

Job Level: 3-5 years of relevant experience (L2)

Location: Singapore

Key Responsibilities:

• To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
• To provide support during end of day batch run
• To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data center operation, user operation, infrastructure support etc) to resolve major incident.
• To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Key Requirements:

Must Have:

• Bachelor’s degree of Computer Science or Engineering
• Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Good to Have:

• Understanding of ITIL, SDLC
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc.
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

Technical Skills:

• Familiar with OS/400 system
• Familiar with RPG, COBOL language
• Have experience with Silverlake banking system is plus point.

Please forward your resume in MS word format to Careers@infogainglobal.com

Our Client, one of the leading and reputable organization in Singapore is inviting qualified candidates to fill the position as Healthcare Assistant.

They are located at Central – easily accessible via various modes of transport.

Benefits Summary

• Basic Up $3000 + AWS + Bonuses

• Stable Career Opportunity 

Responsibilities

• Support patients with their daily living activities.

• Assist nurses during medical emergencies or crisis situations.

• Attend to hygiene needs of patients who require assistance or are bedbound

• Maintain proper hygiene, safety, and documentation of patient conditions.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW button

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R26159676 (Aggie Choo Min Le)

Responsibilities

• To review and manage all design documentation for ACMV, BMS, DfMA, Ductless, ESCS system and etc.
• Able to understand construction shop drawing.
• Familiar with calculation of heating/cooling load, equipment sizing (MV& AHU), Electrical load and etc.
• To develop ICDD documentation
• To monitor and verify installation of ACMV Equipment, chillers, air handling units, MV system, packaged units, VRV system, and split units.
• To study and assess drawings, plans, specifications, and other documents relating to the construction project.
• To review, assess and evaluate the execution of the project on a regular basis.
• To troubleshoot and resolve complex issues arising in a project.
• To carry out site visits throughout the project in order to record information on the progress of the project against the agreed programme.
• To verify material requisition and taking-off quantities/site measurement.
• To attend to site tests and inspections.
• To ensure quality standards and all health & safety requirements are adhered to.
• To maintain, manage, and document all project reports and statements.
• To perform other related duties, as assigned Job Requirements.

Requirements:

• Diploma / Degree in Mechanical Engineering, or Diploma in similar fields.
• Must have design and installation experience in ACMV, BMS, DfMA, Ductless Jet Fan, ESCS system etc.
• Experience with ICDD (Interface Control & Data Document) is preferred.
• Must have direct work experience in the construction industry.
• Good knowledge of codes, standards, and procedures.
• Proficient in MS Office, AutoCAD, Revit etc.
• A team player that is self-motivated, proactive, results-oriented with a proven track record in the construction industry.
• Holds himself/herself accountable for assigned scope.

Job Responsibilities

• Carry out maintenance tasks such as servicing, hardware replacement, configuration, and repair works.
• Perform hardware and software troubleshooting, fault diagnosis, and rectification.
• Prepare and update maintenance documentation, manuals, and procedures in accordance with quality management processes.
• Supervise sub-contractors and ensure proper completion of work while ensuring compliance with safety and security guidelines.
• Liaise and coordinate with procurement teams and vendors for hardware and service purchases.
• Support installation, overhaul, and upgrade of hardware and software when required.
• Perform any other ad-hoc duties assigned by the Project Manager.

Job Requirements

• Diploma in Computer Engineering, Electronics Engineering, or related engineering discipline.
• Higher NITEC holders with 2–4 years of relevant experience may also be considered.
• Knowledge in networking, cybersecurity, or system administration.
• CompTIA A+ / Network+ certification will be an added advantage.
• Independent, well-organised, proactive, and with a good working attitude.
• Good communication and interpersonal skills.
• Comfortable working in a naval base environment.
• Singaporeans only.

Job Scope

• Involved in planning and development of projects.
• Assist to develop mechanical and/or electrical engineering designs based on project requirements, from conceptual to schematic and detailed designs.
• Assist to design mechanical and electrical systems.
• Assist to conduct project assessments and is able to suggest feasible and creative solutions based on the assessment results.
• Support tendering process.
• Assist to plan the team's manpower and provides on-the-job guidance to junior staffs

Requirements

• Degree in Electrical Engineering or related fields
• Meticulous and highly detail-oriented.
• Has a keen interest to incorporate new technologies into engineering design projects.
• Excellent knowledge in mechanical and/or electrical engineering fields
• Good problem-solving skills.
• Good interpersonal and project coordination skills crucial for networking with internal and external stakeholders.
• Required to work both in office and at project sites.
• Applicants with good experiences will be considered for Senior positions

About the Role

We are looking for a highly motivated L1 IT Application Support Analyst to be the first point of contact for our users. You will troubleshoot, triage, and resolve software and application issues, ensuring minimal downtime and high user satisfaction for our core business systems.

Key Responsibilities

• Incident Management: Act as the first line of defense, logging, categorizing, and prioritizing incoming support tickets via email, chat, and service desk portals.
• Troubleshooting & Triage: Investigate application errors, access issues, and performance glitches. Resolve basic issues and escalate complex bugs to L2/L3 teams.
• User Access Management: Manage user accounts, password resets, and role-based access permissions.
• System Monitoring: Monitor application health dashboards and automated alerts to proactively identify and report potential outages.
• Documentation: Maintain and update the internal knowledge base with step-by-step troubleshooting guides, FAQs, and known error databases.
• User Communication: Keep users informed on the status of their tickets and provide clear, non-technical explanations for resolutions.

Qualifications & Requirements

• Experience: 2–3 years of experience in IT Applications Support
• Technical Skills: Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk), SQL for database querying, and exposure to ERP systems
• Soft Skills: Exceptional communication, critical thinking, and a strong customer-service mindset.
• *Comfortable with a contract-renewable arrangement (yearly).

Interested candidates please click on the Apply button, or send your CV directly to yingtan@techgrid.co

Due to the volume of applicants we regret that only shortlisted applicants will be contacted.