Total 2,565 technical support engineer job vacancies in Hong Kong

Technical Support Engineer

Company: Sciengate Automation

Department: Engineering / Customer Support

Location: Malaysia (with regional support)

Role Overview

The Technical Support Engineer provides post-sales technical support, troubleshooting, and optimization for industrial automation systems including PLC, SCADA, HMI, and IIoT platforms.

This role ensures high system reliability, minimal downtime, and data-driven performance improvement across customer operations.

Key Responsibilities

1. Technical Support & Troubleshooting

- Diagnose and resolve issues in PLC systems, SCADA/HMI systems, and industrial communication networks

- Provide remote and onsite support

- Perform root cause analysis using system logs, alarms, and trends

2. System Maintenance & Optimization

- Conduct preventive maintenance and system audits

- Optimize control logic including PID tuning, sequencing, and safety interlocks

- Improve system performance by reducing downtime and increasing efficiency

3. Customer Support & Training

- Act as technical point of contact

- Provide operator and maintenance training

- Develop troubleshooting guides and documentation

4. Implementation & Commissioning Support

- Assist in system commissioning

- Support PLC/SCADA integration

- Integrate with MES/ERP and IIoT platforms

5. Data Analysis & Reporting

- Analyze operational data for faults and bottlenecks

- Generate reports on downtime and OEE

- Support predictive maintenance initiatives

6. Continuous Improvement

- Recommend system improvements

- Contribute to knowledge base

- Develop reusable templates

Required Skills & Competencies

Core Automation Skills

- PLC programming and troubleshooting (Schneider, Siemens, etc.)

- SCADA/HMI configuration

- Industrial protocols: Modbus, OPC UA, MQTT, Ethernet/IP

Software & Database Skills

- Basic programming (Python, JavaScript, or C#)

- Simple scripting and API understanding

- SQL knowledge (queries, joins)

- Familiarity with MySQL, SQL Server, or PostgreSQL

- Understanding PLC → SCADA → Database → Dashboard flow

Analytical Skills

- Root Cause Analysis

- OEE and downtime analysis

- Predictive maintenance concepts

IT / Networking Skills

- Basic networking (IP, switches, routers)

- Familiarity with IIoT and cloud dashboards

Soft Skills

- Problem-solving mindset

- Communication skills

- Independent work capability

- Documentation skills

Qualifications

- Diploma or Degree in Electrical, Mechatronics, Automation, or related

- 1–5 years experience in automation/support

- Fresh graduates with strong fundamentals welcome

Preferred Experience

- Schneider EcoStruxure, Siemens TIA Portal

- OEE systems, data analytics, vibration monitoring

KPIs

- MTTR

- System uptime

- First-time fix rate

- Customer satisfaction

- Reduction in recurring faults

Career Progression

- Technical Support Engineer → Senior Engineer → IIoT Specialist → Solutions Architect

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Paid training and development

• Visit customers to understand requirement and gather market information.
• Develop or find-tune products to satisfy customers' needs.
• Prepare samples for customers' evaluation.
• Provide technical advice and collaborate with customers to resolve technical issues.
• Initiate trial run in preparation for mass production of new product.
• Collaborate with Manufacturing Team for smooth new product launching.

Perks & Benefits

• Yearly Bonus and salary increment
• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Medical insurance
• Open culture
• Personal development opportunities
• Training and development

Job Responsibilities

• To assign job to Technical Assistant, monitoring of assignment progress as per Technical Assistant job scope.
• To arrange preparation for line trial, standard panel and produce data for data.
• To make judgement and approval for colour, workability and other properties.
• To arrange preparation for line trial, standard panel and product data.
• Make arrangement for preparation of specification test and workability test, and assign project to TA's. After that, monitor the progress of the project and analyse the result.
• Responsible for lab 5S activities, such as own area cleaning, monitor overall lab cleanliness, monitor of spray booth, preparation area and oven room cleanliness
• To assist in house troubleshooting and testing activities and also attend customer complaint and investigate the problem based on 4M analysis.
• Arrange and monitor of spray booth major cleaning activities and monitor of waste disposal.
• Responsible for lab administration such as monitor of lab equipment conditions, monitor TA's attendance, performance and overtime, and monitor and purchase of lab consumable items.
• Arrange and monitor of spray booth major cleaning activities and monitor of waste disposal. Responsible for trouble shooting testing, assign job with test instructions to TA's, monitor and analyse test result.
• To attend and prepare report for line trial and customer complaint at customer line
• To make and submit weekly,monthly and other report (test report, visit report, customer complaint and service report).
• Necessary to maintain a sales position with good relationship and discipline approach to customer and delivery of Certificate of Conformance (COC) to customer
• To check and analyse TAs daily check sheet, analyse TA's monthly project tracker.
• Understanding basic legal requirements, company SHE procedures and rules.
• Identify major hazards and understand appropriate safe handling methods of raw materials.
• Product development and project handling
• Assist in production, Quality Control and line service (Analytical and Troubleshooting skills on the spot)
• Arrangement for preparation of specification test and workability test
• Preparation for line trial, standard panel and produce data
• Involve in instruments - Gas Chromatography, Weathering resistance machine , Salt Spray test Machine , Ultraviolet Spectrophotometer , Viscometer (knowledge to ensure the quality of products and understanding the properties products

Job Requirement :

• Minimum Degree in Chemistry / Applied Science / Chemical Engineering
• Computer literate (Microsoft Word, Lotus, Excel)
• With working in Paint / Chemical Industries will be an added advantage
• Experience in lab would be preferred
• Self motivate with excellent interpersonal and communications skills
• Possess own transport and willing to work at Bukit Raja
• 1 vacancy available

overview

• Opportunity to work with MNC , Automotive related product manufacturing
• Work Location at Bukit Raja, Klang
• 5 working days / week

Perks & Benefits

• Employee equity
• Commission and bonus
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Paid training and development

Job Responsibilities:

• Preparing and developing technical presentations to explain our company's products or services to customers.
• Generating high-quality sales leads, following up after initial contact, securing and renewing orders, negotiating prices, completing sales, and arranging deliveries.
• Soliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target customers.
• Setting and achieving sales goals and quotas.
• To provide monthly and weekly report to the management

Job Requirements:

• A bachelor's degree in engineering, or related field
• 1-2 years of working experience in sales and the instruments field
• Fresh Graduates with a Degree in Engineering or related field are welcome to apply.
• Strong communication, interpersonal, customer service, and sales skills.
• The ability to relate technical information to non-technical customers.
• Excellent technical and problem-solving skills
• Good leadership and team working skills.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

>> The Opportunity

At the heart of our success is our talent. We are driven to exceed our own potential every day and invite you to join a team dedicated to redefining our industry. Come, be a part of something that makes a lasting impact.

Role Purpose: The Sales & Application Engineer (SAE) is responsible for identifying and capturing new business opportunities through strategic market development and partner engagement. Adopting a consultative solution-selling approach, you will build enduring customer relationships, establish key reference sites, and take full ownership of achieving defined sales targets.

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>> Qualifications & Requirements

A. Your Foundation

• Education: A Bachelor’s degree in Electrical/Electronic Engineering, Computer Science, or a related technical field.
• Alternative Path: We value real-world expertise. If you have a solid track record in Industrial IT or Automation through industry experience and specialized training, we want to hear from you.

B. Communication & Connection

• Multilingual Impact: Fluency in English, Bahasa Malaysia, and Mandarin is essential. Our ecosystem is diverse, and connecting across languages is key to our collaborative success.
• The Personal Touch: Proficiency in local dialects is a definite plus—it helps in building the deep-rooted, "boots-on-the-ground" relationships our clients value.

C. Your Journey So Far

• Professional Experience: Minimum of 1–2 years in Technical Sales, Application Engineering, or technical training within an industrial environment.
• Industry Insight (+):c Prior exposure to Industrial System Integration, Factory Automation, or the Transportation sectors is highly advantageous.

D. Who You Are

• A Master Communicator: You can translate complex technical "shop talk" into clear, actionable solutions—whether over a call, an email, or a face-to-face coffee.
• Adaptable & Engaging: You’re comfortable shifting gears, whether you’re deep in the weeds with engineers or presenting high-level value to executives.
• Driven by Growth: You have a personal drive to learn, a passion for the evolving energy landscape, and a "get-it-done" mindset.

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Why Join Us?

• Work with Purpose: Play a pivotal role at the intersection of the Green Energy Transition and Digital Transformation. You’ll be solving integration challenges that make sustainable energy a reality.
• Innovation Meets Stability: Join an established industry player with over 20 years of experience that still operates with a forward-thinking, agile mindset.
• End-to-End Ownership: Be involved in the full project lifecycle, from initial design to final commissioning.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Medical insurance
• Open culture
• Personal development opportunities
• Paid training and development

• 拜訪客戶，了解需求並收集市場資訊。
• 開發或調整產品以滿足客戶需求。
• 準備樣品供客戶評估。
• 提供技術建議並與客戶合作解決技術問題。
• 啟動試運行，為新產品的大規模生產做準備。
• 與生產團隊合作，確保新產品順利上市。

福利待遇

• 年終獎金和加薪
• 津貼（旅費、交通費等）
• 彈性的工作時間
• 休閒著裝要求
• 醫療保險
• 開放文化
• 個人發展機會
• 培訓與發展

Position Overview：

As a Sales Engineer, you will serve as a key communication bridge between our Malaysia team and U.S. retail customers as well as the U.S. sales team. This role primarily communicates with customers through email, ensuring product requirements are accurately understood and efficiently implemented. You will coordinate with R&D, production, quality, and logistics departments to drive the full cycle of product development and delivery, ensuring customer satisfaction and effective order execution.

What You'll Be Doing:

Customer Communication & Order Management

• Communicate with U.S. retail customers via email to clarify product pricing, specifications, and requirements.
• Receive and enter customer orders into the system, ensuring accuracy and completeness.
• Convey customer requirements to the R&D team and assist in product design or modification.
• Follow up on customer feedback and complaints to ensure timely resolution.
• Assist in hosting customer visits, including factory tours, quality inspections, and technical discussions.

Internal Coordination & Process Follow-up

• Work closely with the R&D team to explore customer requirements in depth, support feasibility evaluation, and follow up on R&D progress.
• Collaborate with production, production planning, purchasing, and quality departments to ensure products are manufactured on schedule and meet quality standards.
• Track customer-requested changes during the production stage and promptly communicate them to relevant internal departments.
• Coordinate with logistics and shipping teams to ensure products are safely and punctually delivered to customers via container sea freight.

Sales Support

• Assist the U.S. sales team in preparing quotations, technical proposals, and related documentation.
• Support the preparation of sales reports, market analysis, and maintenance of customer information.

Your Background & Experience:

• Bachelor’s degree or above in any discipline.
• More than 1 year of experience in sales support, order management, or related roles; candidates with both engineering and business backgrounds are preferred.
• Fresh graduates who are proficient in both Chinese and English are encouraged to apply.
• Proficient in Microsoft Word, Excel, and PowerPoint; experience with SAP systems is an advantage.
• Strong cross-cultural communication skills, familiarity with business hospitality etiquette, and basic understanding of current international trade developments.
• Strong problem-solving and multitasking abilities; detail-oriented and highly responsible.
• Fluent in English (listening, speaking, reading, and writing); Ability to communicate in Chinese with colleagues from China will be an added advantage.

If you meet the above requirements and have more than 5 years of relevant work experience in a similar position, the company may additionally offer you the Section Head of Sales position based on your overall performance.

Perks & Benefits

• Employee equity
• Open culture
• Personal development opportunities
• Free meals
• Free parking area

Position Overview：

As a Sales Engineer, you will serve as a key communication bridge between our Malaysia team and U.S. retail customers as well as the U.S. sales team. This role primarily communicates with customers through email, ensuring product requirements are accurately understood and efficiently implemented. You will coordinate with R&D, production, quality, and logistics departments to drive the full cycle of product development and delivery, ensuring customer satisfaction and effective order execution.

What You'll Be Doing:

Customer Communication & Order Management

• Communicate with U.S. retail customers via email to clarify product pricing, specifications, and requirements.
• Receive and enter customer orders into the system, ensuring accuracy and completeness.
• Convey customer requirements to the R&D team and assist in product design or modification.
• Follow up on customer feedback and complaints to ensure timely resolution.
• Assist in hosting customer visits, including factory tours, quality inspections, and technical discussions.

Internal Coordination & Process Follow-up

• Work closely with the R&D team to explore customer requirements in depth, support feasibility evaluation, and follow up on R&D progress.
• Collaborate with production, production planning, purchasing, and quality departments to ensure products are manufactured on schedule and meet quality standards.
• Track customer-requested changes during the production stage and promptly communicate them to relevant internal departments.
• Coordinate with logistics and shipping teams to ensure products are safely and punctually delivered to customers via container sea freight.

Sales Support

• Assist the U.S. sales team in preparing quotations, technical proposals, and related documentation.
• Support the preparation of sales reports, market analysis, and maintenance of customer information.

Your Background & Experience:

• Bachelor’s degree or above in any discipline.
• More than 1 year of experience in sales support, order management, or related roles; candidates with both engineering and business backgrounds are preferred.
• Fresh graduates who are proficient in both Chinese and English are encouraged to apply.
• Proficient in Microsoft Word, Excel, and PowerPoint; experience with SAP systems is an advantage.
• Strong cross-cultural communication skills, familiarity with business hospitality etiquette, and basic understanding of current international trade developments.
• Strong problem-solving and multitasking abilities; detail-oriented and highly responsible.
• Fluent in English (listening, speaking, reading, and writing); Ability to communicate in Chinese with colleagues from China will be an added advantage.

If you meet the above requirements and have more than 5 years of relevant work experience in a similar position, the company may additionally offer you the Section Head of Sales position based on your overall performance.

Perks & Benefits

• Employee equity
• Open culture
• Personal development opportunities
• Free meals
• Free parking area

TECHNICAL SERVICE ENGINEER (COLOUR PIGMENT - PLASTIC INJECTION MOLDING)

Salary Range: RM6000 – RM7000

Full Time Position - BASED KULAI & BATAM

Suitable for Male Worker

Training Provided

Job Responsibilities:

1. Sets up, operates, and maintains injection moulding machines to produce Colour Chips and performs technical control.
2. Customer/Supplier onsite visit for technical support on products and Colour deviation as well as solving abnormal problems.
3. Provide technical support for injection moulding machine setup, maintenance, production parameters, and troubleshooting at customer onsite.
4. Responsible to follow up on customer’s trial sample production and onsite production status.
5. Develop and enhance the support plan in order to establish good customer relationships and customer satisfaction.
6. Knowledge transfer to customers or sales channel partners on system setup, maintenance, and troubleshooting skills.
7. Work closely with the Quality Team on quality and design related improvements based on customer feedback.
8. Adhere to production operating parameters and Good Manufacturing Practices to meet production and quality targets.
9. Accuracy in measurement and strong interest in Colour matching.
10. To perform tasks/jobs as assigned by superior.
11. Training Provided.

Requirements:

1. Must possess at least a Diploma in Mechanical Engineering or relevant technical/industrial academic qualifications.
2. Secondary School graduates are welcome to apply if having relevant working experience.
3. At least 2 years and above working experience in Plastic Injection Molding / Extrusion / Plastic Resin / Colorants Manufacturing.
4. Able to speak and write Mandarin.
5. Basic communication skills in Mandarin, Bahasa Malaysia, and English.
6. Basic computer literate.
7. Willing to go onsite for customer and supplier visits for technical support.
8. Willing to work outstation in Batam.
9. Self-initiated with good 5S habits and discipline.
10. A Mandarin speaker is preferable (as we need to deal with China/Hong Kong HQ).

Benefits:

• EPF, SOCSO, EIS Contributions
• Medical Leave & Annual leave
• Yearly AWS
• Relevant Training Courses
• Allowances
• Performance Bonus

工作職責：

• 準備和開發技術演示文稿，向客戶解釋我們公司的產品或服務。
• 產生高品質的銷售線索，在初步聯繫後進行跟進，確保並續簽訂單，協商價格，完成銷售，並安排交貨。
• 徵求並記錄客戶回饋，並評估數據，以製定新的銷售和行銷策略來瞄準客戶。
• 制定並完成銷售目標和配額。
• 每月和每周向管理層提交報告。

職位要求：

• 工程學或相關領域的學士學位
• 1-2年銷售和儀器領域的工作經驗
• 歡迎工程或相關專業應屆畢業生申請。
• 優秀的溝通、人際溝通、客戶服務和銷售技巧。
• 能夠將技術資訊與非技術客戶連結。
• 優秀的技術和問題解決能力
• 良好的領導能力和團隊合作能力。

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

Background

• Bachelor’s degree in fields of Engineering (Fresh Graduate/1-2 year Experience)
• Prefer electrical and power related

Required skills for a project engineer:

• Strong engineering knowledge in relevant discipline ( electrical - LV & MV)
• Proficiency in engineering software and design tools (PLC/Autocad/Eplan)
• On site problem solving skill (PLC/Electrical - Power quality checking)
• Ability to work independently and as part of a team
• Attention to detail and commitment to quality
• Collaborate with the Senior Engineers

Working Hours

• Monday – Friday (8.30 – 5.30pm)
• Saturday (As per request)

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Cell phone reimbursement
• Free parking

Grow your administrative and sales career with a leading refrigeration part supplier offering competitive pay and work-life balance.

Responsibilities :

• Answer incoming phone calls.
• Provide necessary support to the Sales Team.
• Respond to customers’ inquiries on Company products.
• Perform data entry, sales order, and follow-up the shipment.

Requirements :

• The candidate must possess at least a SPM/Diploma.
• Fresh graduates are encourage to apply.
• At least 2years of working experience.
• Basic computer knowledge.
• Willing to learn attitude.
• Training will be provided.
• Good command of spoken/written English & Mandarin.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities
• Bonus & Yearly Increment
• Medical Claim
• EPF / SOCSO / EIS / PCB / Annual Leave / Medical Leave

Responsibilities

• This position strictly requires fluency in Mandarin (speaking, writing, and typing).

• Deliver prompt, accurate, and effective solutions to all customer-related issues.

• Handle inbound and outbound customer inquiries efficiently and professionally.

• Ensure a high level of customer satisfaction through excellent service and timely follow-up.

• Maintain a professional and positive approach, consistently aligning with the company’s customer service standards.

• Manage a high volume of incoming calls, chats, and messages across various platforms.

• Address and resolve customer complaints by identifying solutions within defined timelines and ensuring proper follow-up.

• Accurately document customer interactions, process transactions, and track daily issues or requests.

• Adhere to internal communication protocols, guidelines, and company policies at all times.

• Able to work extra hours

• Able to communicate with all level from Management, client, co-workers

Requirements

• Achieve at least SPM education.

• Previous working experience in customer service, or customer service related fields ( Telemarketing, Billing, Customer Liaison ) is an added advantage, but not essential

• Fresh graduates are encouraged to apply.

• This position strictly requires fluency in Mandarin (speaking, writing, and typing).

• Possess strong communication skills through online platforms (chat, email, messaging apps, ).

• Knowledge in handling basic computer (Microsoft Excel/Word ).

• Good communication and interpersonal skills.

• Ability to multi-task, prioritize work, and manage time effectively

Benefits

• KWSP and SOCSO
• Annual leave
• Sick leave
• Bonus
• Training provided
• Yearly Increments
• Career Progression opportunities

We are seeking a proactive and detail-oriented Sales & Marketing (Mandarin Speaker) to liaise with International Supplier to become part of our expanding team. Internship is also wlecome.

Key Responsibilities

• Assist with sourcing products from both local and international suppliers - From China
• Help update records related to product costing and pricing.
• Support the maintenance of the supplier database and communication.
• Aid in tracking and coordinating ongoing projects to ensure they are submitted and delivered on time.
• Assist in managing customer inquiries and follow-ups.
• Help foster strong relationships with clients and suppliers.
• Provide general support to the sales and marketing team in everyday operations.

Why Join Us?

• Gain practical experience in sales sourcing and client management.
• Get exposure to both local and international suppliers.
• Learn about real business operations.
• Potential for a full-time position upon completion of the internship.
• Conveniently located near LRT Kinrara BK5

Requirements

• Currently pursuing or recently completed studies (Diploma/Degree) in Business, Marketing, or related field
• Able to communicate in Chinese and English (spoken and written) to liase with Supplier from China
• Basic communication and interpersonal skills
• Willing to learn, responsible, and able to work in a fast-paced environment
• Good organizational skills and attention to detail

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code
• Continue to full time position

工作職責

• 根據技術助理的工作範圍，為技術助理分配工作，並監控工作進度。
• 安排生產線試驗的準備工作，制定標準面板標準並產生數據。
• 對顏色、可加工性及其他特性進行判斷和批准。
• 安排生產線試驗、標準面板和產品資料的準備工作。
• 安排規範測試和可行性測試的準備工作，並將專案分配給助教。之後，監控專案進度並分析結果。
• 負責實驗室的5S活動，例如自身區域的清潔，監控實驗室整體清潔度，監控噴漆室、準備區和烘箱間的清潔度。
• 協助內部故障排除和測試活動，並處理客戶投訴，根據 4M 分析調查問題。
• 安排和監督噴漆室的大清洗工作，並監督廢棄物處理。
• 負責實驗室管理，例如監控實驗室設備狀況、監控助教出席、績效和加班情況，以及監控和採購實驗室耗材。
• 安排並監督噴漆室的大清洗工作，並監督廢棄物處理。負責故障排除測試，向助教分配測試任務及相關說明，並監控分析測試結果。
• 出席並準備客戶現場線路試驗和客戶投訴報告
• 製作並提交每週、每月及其他報告（測試報告、訪問報告、客戶投訴和服務報告）。
• 必須保持良好的銷售關係，以嚴謹的態度對待客戶，並向客戶交付合格證書（COC）。
• 檢查和分析助教的每日檢查表，分析助教的月度項目追蹤表。
• 了解基本法律要求、公司安全、健康與環境（SHE）程序和規則。
• 識別主要危險因素，並了解原料的適當安全處理方法。
• 產品開發及專案管理
• 協助生產、品質控制和生產線服務（具備現場分析和故障排除能力）
• 規範性試驗和可加工性試驗的準備安排
• 準備生產線試驗、標準面板和產品數據
• 參與儀器操作－氣相層析儀、耐候性試驗機、鹽霧試驗機、紫外線分光光度計、黏度計（具備確保產品品質及了解產品特性的知識）。

職位要求：

• 化學/應用科學/化學工程專業最低學歷要求
• 熟練使用電腦（Microsoft Word、Lotus、Excel）
• 擁有油漆/化工行業工作經驗者優先考慮。
• 有實驗室工作經驗者優先
• 具備較強的自我激勵能力及優秀的人際溝通及溝通技巧
• 自備交通工具，並願意在武吉拉惹工作。
• 現有1個空缺職位

概述

• 有機會與跨國公司合作，從事汽車相關產品製造
• 工作地點 巴生 Bukit Raja
• 每週工作 5 天

福利待遇

• 員工權益
• 佣金和獎金
• 定期團隊活動
• 醫療保險
• 個人休假
• 開放文化
• 有薪培訓和發展