Total 242 Senior Executive technical support engineer job vacancies in Hong Kong

Company Overview

Axis-Tec was founded in 2004 by engineers specializing in industrial automation and manufacturing assembly. Deliver precision engineering solutions and machine complex components for clients in electronics, semiconductor.

Job Summary

To introduce a junior Technical Sales & Support Executive to support sales, service, and marketing activities by preparing quotations, following up with customers, and coordinating with internal teams to drive customer satisfaction and business growth.

Responsibilities

• Prepare accurate quotations, sales documents, and proposal materials aligned with customer requirements to support sales processes
• Follow up proactively with customers on sales enquiries, quotations, purchase orders, and delivery status to ensure timely communication and order fulfillment
• Support service sales by preparing service quotations, handling maintenance support requests, managing spare parts enquiries, and maintaining customer follow-up
• Coordinate effectively with engineering, service, and operations teams to gather technical and commercial information for customer proposals and internal reporting
• Maintain and update customer records, quotation tracking, and sales follow-up reports to ensure data accuracy and support sales forecasting
• Assist in basic marketing activities by preparing product information, updating presentation materials, and supporting exhibition or customer visit preparations
• Respond professionally and promptly to customer enquiries to enhance customer experience and build trust
• Continuously learn and develop knowledge of the company’s technical products, including automation systems, semiconductor equipment, and test solutions

Required competencies and certifications

• Diploma or Bachelor's Degree or equivalent qualification in Engineering, Business, Marketing, or related field (as stated under Requirements)

Preferred competencies and qualifications

• Basic technical understanding of automation, electronics, mechanical, electrical, or semiconductor-related products

Company Description

Innowave Tech is Singapore-based Manufacturing AI company pioneering in state-of-the-art industrial agentic and vision AI to simplify manufacturing and drive digital transformation. We help organizations unlock new efficiencies, reduce costs, and accelerate innovation cycles to address the complex challenges of modern advanced manufacturing. Our solutions specialize in machine autonomation, automated quality assurance, process automation and optimization.

With a global presence in over 10 cities, we collaborate with industry leaders to create transformative solutions in semiconductor manufacturing, electronics manufacturing, chemical processes, and aerospace.

Role Description

This is a full-time on-site junior executive role for a Technical Sales Engineer located in Singapore. The Technical Sales Engineer Executive will be responsible for generating sales and providing pre-sales solutioning and design to clients.

Day-to-day tasks include engaging with clients to understand their needs, demonstrating product capabilities, and providing technical solutions that meet customer requirements. The role will work closely with the Head of Solutions to prepare and deliver presentations, work closely with the sales team to develop strategies, and ensure customer satisfaction through excellent service and support.

Comprehensive training will be provided to candidate to:

• Understand company's technologies and competencies

• Understand products' broad capabilities and application scenarios

• Industry process, technologies, and requirements
  

Qualifications

• Excellent Communication skills is prioritized

• Bachelor's degree or diploma in Engineering, Computer Science, or related field

• Technical design and Solutioning skills

• Ability to work independently and as part of a team

• Strong attention to details and demonstrate curiosity

• Sales knowledge and experience is a plus

• Technical Sales and Pre-Sales Engineering skills is a plus

• 0-2 years experience in technical sales or 1-2 years experience in software development

• Experience in the AI, manufacturing, or related sectors is a plus

• Fresh graduates may apply - on-to-job training provided for both technical and sales requirements

DUTIES AND RESPONSIBILITIES

• Provide on-site technical support in customers office, diagnosis and troubleshooting of technical problems
• Provide technical support to VIP users
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, etc.) and video conference systems
• Windows OS, AD, Office 365 configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned

QUALIFICATIONS

• Bachelor’s degree in computer science, IT or related field or equivalent in education and experience
• Knowledge in Cisco/Meraki/HPE routers, switch, access point
• Knowledge in Microsoft O365, Teams, AD and management tools
• Knowledge in APC, Apple, HP, Logitech, Poly products
• Good coordination and communication skills with internal and external customers
• Strong analytical and issue resolution skills
• Strong collaborative and team coordination skills
• Able to work in a fast-paced environment
• Be well organized and able to work under pressure
• Good interpersonal skills with a service orientated approach
• Be able to work well individually as well as with a team

Company Overview

Established in 2020, Memphis Marine & Offshore operates globally in marine services across multiple countries. Certified BizSAFE STAR, ISO9001, ISO14001, and ISO45001, it delivers compliant, safe, and cost-effective technical, navigation, IT, safety, and design services.

Job Summary

Join Memphis Marine & Offshore as a Technical Executive to coordinate marine technical operations, manage vessel service schedules, prepare operational documents, and ensure effective communication with stakeholders in a dynamic marine environment.

Responsibilities

• Communicate proactively with ship owners, agents, vendors, suppliers, and port authorities to facilitate marine service operations
• Coordinate daily vessel service schedules and marine operations to ensure timely execution
• Arrange manpower, equipment, transportation, documentation, and service attendance for vessels to support operational readiness
• Prepare and manage quotations, service reports, invoices, delivery notes, and other operational documents accurately
• Generate sales reports including profit margin analysis on a regular basis using data extraction tools (training provided)
• Monitor vessel arrivals, departures, and service timelines to maintain operational efficiency
• Respond to customer inquiries by providing quotations and timely updates on ongoing vessel jobs
• Maintain accurate records of all services and operational activities for compliance and reporting
• Coordinate emergency or urgent vessel service requests, including after-hours, weekends, and public holidays as needed
• Collaborate closely with ship owners, superintendents, technical teams, engineers, vendors, and operations departments to resolve issues and optimize service delivery
• Manage multiple tasks effectively under pressure, demonstrating strong organizational and problem-solving skills
• Adapt to flexible working hours and on-call duties based on vessel schedules and operational demands

Preferred competencies and qualifications

• Both Freshers and Experience in marine services, shipping, logistics, or port operations is preferred

Responsibilities:

• Perform maintenance activities in a safe manner align with the Health and Safety Requirement of the company.
• Perform preventive maintenance to ensure that plant equipment and auxiliary systems continue to operate smoothly and efficiently.
• Perform repair or replacement of defective or malfunctioning components of machinery and equipment.
• Basic troubleshooting - assisting and supporting engineers in rectifying/improving plant assets.
• Assist with the supervision of contractors involved in maintenance on site and maintain asset maintenance plans.
• Attend to work orders allocated by Mechanical Engineers.
• Perform other duties as assigned.

Qualifications

• Nitec/ Diploma in Mechanical Engineering or equivalent.
• Preferably 3 years of relevant experience in Power Plants, Petrochemical Plants or related industries will be advantageous.
• Self-driven, with a good working attitude, and a good team player.
• Fresh graduates are welcome to apply.
• Possessing basic safety training like Manage Work at Height (MWAH), Supervise Confined Space Operation (SCSO) & Supervise Work in Safety & Health in Process Plant (SWSHPP) would be an advantage.
• Possessing forklift driver license would be an advantage.

Position: Senior IT Support Engineer (Job ID: 20250)

• Bugis/ Nicoll Highway

• Basic + AWS + VB
  

Job Description:

System Support (Problem Solving & Trouble Shooting)

• Provide programming support for WINGS and related sub systems

• Provide helpdesk support to ERP System

• Investigate, troubleshoot, and solve WINGS problems

• Check the helpdesk system for issues and problems encountered and enquiries faced by subsidiaries

• Provide solutions to the problems, guide, and coach IT personnel in the related subsidiaries in solving the issues faced (If the issues are complex, must solve the issues for the subsidiaries)
  

System Management

• Check and support recovery for the WINGS by ensuring that backup procedure is developed & practised for all the data

• Check and improve system operation in subsidiaries through suggestions and feedback from users
  

Training and Coaching

• Arrange and perform trainings for the IT personnel in the subsidiaries
  

AS/400 Administration

• Provide support on AS400 server migration, O/S upgrade, PTF upgrade

• Responsible for Yearly AS/400 Backup & Restoration and User Profile Review

• Provide 2nd / 3rd level Disaster Recovery support
  

COMPLEO Support

• Provide 2nd level Compleo Support

• Design or modify Compleo templates according to ASIA Group's request
  

WINGS subsystem Support (G4, New Rack System, GROUP EDI, Machine Parts System, etc)

• Support G4 roll-out in the ASIA Group and continue to provide support after Go Live

• Support New Rack System roll-out in the ASIA Group and continue to provide support after Go Live

• Support Group EDI

• Provide support to Machine Parts Management System
  

Other Duties

• Undertake any other duties as required by supervisor\
  

Job Requirements:

• Diploma/Degree in Computer Science or equivalent IT related qualification

• At least 3 years work experience.

• AS/400 (iSeries) related skillset

• RPG/RPGLE/CL Programming, QRY/400

• Experience in ERP applications in Manufacturing/Distributions Sector will be advantageous      

• Able to prioritise and possess good organisation skills

• Self-motivated with a positive work attitude

• Able to work independently and in a team

• Willing to learn
  

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Thank you for your cooperation.

Tan Katrina Therese Yap

EA Registration No: R25128964
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
URL: www.pasona.com.sg

EA License No:90C4069

Job Responsibilities:

• To plan preventive maintenance work (PPM) as assigned by the supervisor / HOD
• To work with the technicians to troubleshoot electrical fault, reinstate power supply and provide recommendation to prevent reoccurrences.
• To work with the technicians to troubleshoot air condition fault, reinstate air conditioning system back to normal and provide recommendation to prevent reoccurrences.
• To work with the technicians to repair burst water pipe, mechanical work, medical gassessystem and other related facilities equipment.
• To maintain accurate, complete, and timely documentation for all maintenance activities.
• Contractor & Vendor Management.
• Monitoring, Reporting & Coordination.
• To obtain quotes through the organization's e-procurement portal.

Professional/ Educational Qualifications:

• Diploma or fresh higher NITEC in electrical / mechanical / facilities management or NITEC with minimum 2 – 3 years building maintenance related experience.
• A knowledgeable leader who is driven and responsible.

Working Hours:

• Mon - Thu, 8:30am to 6.00pm
• Fri: 8.30am - 5.30pm
• Max 42 hours
• Open to work over time and weekends in events of emergencies

JOB DESCRIPTION

1. Achieve high standards of safe and pollution-free operations of vessels by ensuring that company policies related to Health, Safety, Security, Environment and Quality Assurance (HSEQA) are effectively implemented
2. You will be responsible for overall Management of assigned vessels. This will include close communication with all stakeholders, compliance to owners and charterers requirements, close monitoring of Marine and Technical Operations, Daily maintenance and repairs, Budgeting and control, Surveys, certification, Inspections and Docking.
3. Keep abreast of international regulations / legal requirements and ensure assigned vessels comply to these.
4. Provide Technical assistance and advice to ships.
5. Carry out periodical technical and operational compliance audit and ensure vessel is always operational ready.
6. Assist in investigations of all insurance related matter.
7. Liaise closely with Procurement team for sourcing technical and operational supplies required at most economical and competitive rates.
8. Propose annual operating budget for assigned vessels by taking view of forthcoming repairs maintenance, statutory,
9. Flag and Port Requirements and maintain vessels within budgets.
10. Closely monitor and review vessel's conditions to ensure that she complies with Port State Control and Oil Majors regulations at all times
11. Effectively and efficiently carry out routine vessel inspections, dry-docking and major repairs
12. Plan and implement corrective actions for defects that may exist in the vessels and ensure compliance with planned maintenance schedule for assigned vessel
13. Monitor and ensure that all applicable vessel certifications are valid, and surveys / renewals are planned well in time
14. Ensure fleet vessels performance is within charter party requirements and Company goals.
15. Undertake technical related assignments and projects as and when required
16. This position required frequent travel overseas and estimated up to 120 days or more travel to attend vessels in various ports worldwide.

JOB REQUIREMENTS

1. Educational Qualification should be at least Graduate Engineer and holder of COC Class 1 (Unlimited FG).
2. Must have sailed as Chief Engineer on Oil/Chemical Tanker vessels (Foreign Going Vessels).
3. Minimum 3 Year Experience in Senior Officer Rank on Foreign Going Vessels.
4. Proficient in PMS, ISM, PSC, Flag & Class requirements.
5. Preferably having previous working experience of at least 5 years handling Foreign Going Vessels as Technical Superintendent.

The IT Technical Lead will drive the architecture, development, and optimization of digital tourism platforms, including booking systems, content-driven websites, and personalized customer journeys. This role requires strong expertise in modern digital experience platforms, marketing technology (MarTech), and AI-driven engagement to deliver seamless, data-driven travel experiences.

Job Description

• Lead end-to-end architecture for tourism platforms, including booking engines, CMS-driven websites, and mobile applications
• Design and manage integrations between core systems, CMS, DAM, MarTech platforms, and third-party travel services
• Implement and optimize content delivery and personalization strategies across digital channels
• Oversee real-time booking, pricing, and inventory systems with high availability and scalability
• Integrate with external travel ecosystems (airlines, hotels, payment gateways, GDS platforms)
• Drive API-first and microservices architecture for flexibility and partner integrations
• Implement AI-driven solutions such as chatbots, recommendation engines, and LLM-based optimizers
• Ensure secure, compliant handling of customer data (PDPA where applicable)
• Lead DevOps practices, CI/CD pipelines, and cloud infrastructure management
• Mentor engineering teams and enforce best practices in architecture, coding, and testing

Job Requirements

• Bachelor’s degree in Computer Science, IT, or related field

• More than 8-10 years of experience in software engineering, with proven leadership competency

• Ability to bridge business, marketing, and technical teams

• Proven experience implementing Adobe Experience Cloud ecosystem (AEM, Target, etc.)
• Strong understanding of content-driven architecture and headless CMS
• Experience integrating MarTech platforms with customer data and booking systems
• Hands-on experience with cloud-native and microservices architectures
• Strong knowledge of APIs, system integration, and high-traffic platforms
• Experience in tourism, e-commerce, or digital experience platforms

Technical expertise required

• AEM, Drupal, Sitecore, Sitefinity
• Jira/Confluence/Bitbucket/Trello
• Backend: Java, Node.js, Python
• Frontend: React, Angular, or Vue.js
• Cloud: AWS, Azure, or GCP
• APIs: REST / GraphQL
• DevOps: Docker, Kubernetes, Jenkins/GitHub Actions
• Databases: SQL (PostgreSQL, MySQL) & NoSQL (MongoDB, DynamoDB)

Job Summary

The Senior Technical Lead is responsible for providing technical leadership, overseeing project delivery, and ensuring successful service management for clients. This role combines technical expertise, project management, and service delivery responsibilities to ensure solutions are designed, implemented, and supported in accordance with business objectives, quality standards, and service level commitments.

The incumbent will act as the primary technical authority while managing project execution, stakeholder engagement, and operational service delivery.

Key Responsibilities

Technical Leadership

• Lead solution architecture, system design, and technical implementation activities.
• Provide technical guidance and mentorship to development and engineering teams.
• Review technical designs, code quality, and solution performance.
• Establish and enforce development standards, best practices, and governance.
• Evaluate and recommend emerging technologies and technical solutions.

Project Management

• Manage end-to-end project delivery, including planning, execution, monitoring, and closure.
• Define project scope, timelines, resource requirements, and deliverables.
• Coordinate cross-functional teams to ensure successful project outcomes.
• Manage project risks, issues, dependencies, and change requests.
• Provide regular project status updates to management and clients.
• Ensure projects are delivered within scope, budget, and agreed timelines.

Service Delivery Management

• Oversee post-implementation support and operational service delivery.
• Ensure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Act as the primary escalation point for critical incidents and service issues.
• Conduct service review meetings with clients and stakeholders.
• Drive continuous service improvement initiatives.
• Ensure high levels of customer satisfaction and service quality.

Stakeholder & Client Management

• Build and maintain strong relationships with clients and business stakeholders.
• Lead technical discussions, solution presentations, and project governance meetings.
• Collaborate with internal teams to align business and technical objectives.
• Support pre-sales activities, solution proposals, and technical assessments.

Team Leadership

• Mentor, coach, and develop technical team members.
• Conduct performance reviews and technical capability assessments.
• Foster a collaborative and high-performance working environment.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.
• Minimum 8 years of experience in software development, system implementation, or technology consulting.
• Minimum 3 years of experience leading technical teams.
• Proven experience in Project Management and Service Delivery Management.
• Strong understanding of software architecture, system integration, cloud technologies, and enterprise solutions.
• Experience managing client-facing projects and operational support services.
• Familiarity with Agile, Scrum, ITIL, and project governance frameworks.
• Strong communication, stakeholder management, and leadership skills.

Preferred Certifications

• PMP / PRINCE2 Certification
• ITIL Foundation or higher
• Scrum Master Certification
• Cloud Certifications (AWS, Azure, GCP)

Key Performance Indicators (KPIs)

• Successful project delivery within scope, budget, and timeline.
• SLA compliance and service performance achievement.
• Client satisfaction and stakeholder feedback.
• Technical quality and solution stability.
• Team performance and capability development.
• Continuous improvement and innovation initiatives.

Reporting Structure

Reports To:

• Head of Engineering / Director / CTO

Direct Reports:

• Software Engineers
• Technical Consultants
• Developers
• Support Engineers

Responsibilities:

• Operate the Combined Cycle Power Plant safely, efficiently, and in accordance with established operational guidelines to meet output requirements.

• Prepare for, execute, and monitor the startup, shutdown, and routine operations of generation units and auxiliary systems.

• Carry out condition monitoring, review operating parameters, and correct deviations to maintain optimal plant performance.

• Identify, report, and rectify all system, plant, and equipment defects.

• Ensure adherence to the plant’s generation dispatch schedule, conducting operational tests and inspections as required.

• Respond to plant emergencies, equipment failures, and outages.

• Manage generating unit operations and maintenance activities, ensuring compliance with safety measures and specifications.

• Monitor work areas and inspect tools and equipment to detect and prevent unsafe conditions or violations of procedures and safety rules.

• Prepare daily shift log reports and other operational reports.

• Liaise with external agencies (e.g., EMA PSO, PUB, NEA, SCDF) on operational matters during shift duty.

Qualifications

• Nitec/ Diploma in Mechanical, Electrical Engineering or an equivalent discipline.

• Knowledge of plant processes, operations, and safety protocols.

• Relevant experience in power plant operations, or related industries, is advantageous.

• Possession of a 2nd Grade Engineer (Steam) Certificate of Competency or a 1st Grade Engineer (Steam Combustion Engine) Certificate of Competency awarded by the Ministry of Manpower is an advantage.

• Proficiency in Microsoft Word, Microsoft Excel, and Maximo EAM or equivalent software.

• Strong analytical and communication skills, self-motivated, independent, and a team player.

• Willingness to work 12-hour rotating shifts.

• Well Established Company
• Basic up to $2600 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Gul Circle (company transport provided)
• Working day: Monday to Friday
• Working hours: 8.15am to 5.15pm

Job Responsibilities:

• Administrative support to sales department.
• Handling urgent calls, emails, and messages from existing customers when Sales Representatives are unavailable.
• Handling incoming orders with sales representatives by checking for correct prices, discounts, product numbers and inventory before generating of sales order.
• Attend to walk in customer when marketing department is preoccupied.
• To update on commercial team sales revenue based on data provided by the accounts department.
• To follow up with key customer on after sales matter such as dispute on service quote, service matter or loan unit with sales department head.
• Prepare quotations.
• Other ad hoc duties as assigned.

Job Requirements:

• Possess minimum GCE ‘O’ Level / Nitec / Diploma qualification or equivalent.
• Possess minimum 2 years’ experience as a Sales Coordinator or Customer Service role in similar capacity may be advantageous

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Famous Real Estate Developer
• Excellent Employee-Centric Environment
• East
• Industrial Building Experience is preferred

Our client, a famous real estate developer , has an opportunity for a Winner to join the Team as a Technical Executive (Hard Services).

• Implement preventive maintenance programmes for all M&E systems to ensure optimal performance and reliability.
• Manage service contracts and coordinate with service providers to carry out maintenance and rectification works.
• Investigate defects and technical issues, reviewing and challenging recommendations from contractors where necessary.
• Oversee tenant requests related to M&E services and support upgrading and improvement works.
• Plan, organise, and monitor M&E operations to ensure compliance with regulatory requirements, safety standards, and asset objectives.
• Support capital expenditure projects, asset enhancement initiatives, and tenant fit-out works.
• Assist in budgeting, cost control, and preparation of monthly reports, including variance analysis.

Job Requirements

• Diploma or Degree in Mechanical, Electrical Engineering, or a related discipline.
• At least 2 years of relevant experience in building operations or property management.
• Good knowledge of building maintenance, tenant management, and M&E systems.
• Familiarity with building automation systems is advantageous.
• Proficient in Microsoft Office applications; experience with SAP is an advantage.
• Certification as a Fire Safety Manager will be an advantage.
• Strong interpersonal, problem-solving, and organisational skills, with the ability to work in a fast-paced environment.

OTHER INFORMATION:

• Location: East
• Working days: 5 days
• Salary: S$4,500 and Bonus (salary will commensurate according to experience & qualifications)

The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.

HOW TO APPLY:

This position is an excellent opportunity for a dynamic individual. It comes with stimulating challenges that will mould your capabilities and reveal your potential.

Simply submit your application with your updated Resume in MS Word Format to David Sia Yi Sheng (EA Personnel Reg. No.: R1875905, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451) (BEP) by clicking the ‘Apply link’ / or call your friendly Consultant, David, at 9271 7510 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

NOTICE:

We would like to inform that only short-listed candidates will be notified. All applications will be treated with the strictest confidence.

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Commercial Support Executive – Marine

• Work Location: Tuas, Singapore
• Working Hours: Mon – Fri 7.30am – 5pm
• Monthly Salary: Base up to $4000 + Variable Bonus (VB)
• Employment Type: Full time, Permanent Contract

Company Overview

This organization is a long‑established engineering service provider specializing in maintenance, repair, and overhaul (MRO) for critical machinery used in marine, offshore, energy, and industrial applications. With decades of experience, it has built a reputation for technical expertise, reliability, and global service coverage.

Responsibility

• Customer Support – Manage customer enquiries promptly and professionally, ensuring effective responses to service requests.

• Quotation & Order Management – Prepare accurate quotations and coordinate service orders with Sales, Operations, Procurement, and Technical teams.

• Invoicing & Payment – Generate invoices on time and support the Sales Team in facilitating early payment collection.

• Vendor & Internal Coordination – Liaise with vendors for parts procurement and collaborate with internal departments to ensure smooth order fulfilment.

• Problem Resolution – Address issues related to quotations, order fulfilment, and invoicing, ensuring timely resolution.

• Ad‑hoc Duties – Perform additional tasks assigned by the Commercial Manager to support overall business operations.

Requirements

• Minimum 2 years of experience in sales quotation, customer administration, or commercial support (handling quotations, order fulfilment, and invoicing)
• Strong interpersonal skills for well communications.
• Familiarity with ERP or invoicing systems is an added advantage
• Candidate who can start immediately or within short notice will be preferred

Email resume to harrychen@recruitlync.com or WhatsApp +65 88583584 (Texting only No calling, thanks!) Good Luck!

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

Join Our Team at Appvantage in Singapore!

We are dedicated to leading the future of enterprises with transformative digital solutions that not only redefine application design but also revolutionize e-commerce and enhance user and customer experiences.

Job Description

As we continue to drive innovation and strengthen our operations, we are seeking a dynamic Project Support Executive to join our team in Singapore. In this role, you'll be supporting live digital products deployed across markets in Asia Pacific and Latin America for a globally recognized premium automotive brand — so your work has real, visible impact from day one.

You'll sit at the intersection of client support, quality assurance, and digital operations, working alongside a cross-functional team of developers, designers, product owners, business analysts, and scrum masters to keep mission-critical systems running smoothly and continuously improving. The ideal candidate has a solid understanding of digital products and applications, strong collaborative skills, and a genuine passion for customer satisfaction. You will also be expected to contribute beyond your defined scope as business needs evolve — bringing flexibility and a problem-solving mindset to the team.

Here's a glimpse of your responsibilities:

1. Stakeholder Management

• Foster and maintain strong, professional relationships with clients, vendors, and partners.
• Support seamless communication and collaboration across stakeholders.
• Ensure that all project implementations are aligned with company quality standards and client expectations.

2. Operation Support

• Manage day-to-day support operations for our in-house product, ensuring timely and accurate issue resolution.
• Monitor support tickets and maintain a high standard of customer service and satisfaction.
• Investigate and triage production incidents reported by markets, working closely with the development team to drive timely resolution and root cause analysis.
• Coordinate and arrange product deployments in collaboration with the development team, ensuring releases are communicated and executed smoothly across markets.
• Design and refine support processes to improve efficiency and response times.
• Track and analyze key performance indicators (KPIs) to evaluate support effectiveness and implement corrective actions.
• Work closely with the product team to relay customer feedback and contribute to product roadmap discussions.
• Create and maintain clear, user-friendly support / training documentation (e.g., FAQs, troubleshooting guides, knowledge base).
• Stay informed of best practices in digital product support, customer service, and user experience.

3. Quality Assurance

• Plan, develop, and execute test plans, test cases, and scripts to validate product functionality and quality.
• Collaborate with product owners, designers, and developers to understand feature requirements and ensure alignment with user needs.
• Verify backlog items and confirm that development meets business and customer expectations.
• Conduct and lead User Acceptance Testing (UAT) for new features or product updates.
• Provide clear feedback to the development team on usability, bugs, and potential improvements.
• Maintain accurate documentation of UAT scenarios, test results, and backlog verification status.
• Communicate QA progress and results to stakeholders in a timely and structured manner.

4. Versatile Contributor

• Embrace a growth mindset and contribute beyond your immediate role as organisational needs evolve.
• Support cross-functional initiatives, ad-hoc assignments, and projects that may span different areas of the business.
• Adapt readily to shifting priorities, new processes, or expanding responsibilities as the business grows.

Job Requirements

• Educational Background: Bachelor’s Degree in Information Systems or Business.
• Experience: 2-3 years' experience in the IT industry is preferred.
• Communication: Excellent communication skills are essential. Able to communicate issues clearly to stakeholders, and comfortable liaising with regional client teams.
• Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
• Attitude: You're organized, meticulous, and always approach tasks with a positive attitude. Organised, meticulous, and always approaches tasks with a positive and proactive attitude.
• Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
• Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.
• AI & Productivity Tools: A genuine curiosity and willingness to explore AI tools (e.g. ChatGPT, Claude, Copilot) to improve personal and team efficiency. Prior experience using AI in a work context is a plus.

Join us at Appvantage, where every day brings meaningful challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!