Total 2 Senior Executive technical analyst job vacancies in Bengaluru

Key Responsibilities

AP Helpdesk Operations

• Primary point of contact for vendor and internal AP-related queries via ticketing tools, email, or phone

• Handle escalated and complex AP issues such as invoice discrepancies, payment delays, duplicate payments, and account reconciliations

• Ensure accurate and timely resolution of queries within defined SLAs

Query Resolution & Analysis

• Analyze root causes of recurring issues and recommend corrective actions

• Track, monitor, and report helpdesk metrics including turnaround time, backlog, and resolution rates

• Maintain detailed documentation of issues and resolutions

Stakeholder & Vendor Management

• Communicate effectively with vendors, procurement, finance, and business teams

• Provide clear explanations of AP processes, payment cycles, and policy requirements

• Build strong relationships to improve vendor satisfaction and reduce query volumes

Process Improvement & Compliance

• Identify process gaps and support continuous improvement initiatives

• Ensure compliance with internal controls, and company policies

• Update and maintain SOPs and knowledge base documents

Team Support & Leadership

• Guide and mentor junior analysts and new team members

• Support training initiatives and knowledge transfer sessions

Key Performance Indicators (KPIs)

• SLA adherence and first-contact resolution rate

• Accuracy and quality of query resolution

• Reduction in repeat and aged queries

• Vendor and internal customer satisfaction scores

Job Description:

Responsibilities:

• Manage the REO property preservation process for reverse mortgages, following all company procedures and legal guidelines.
• Coordinate and oversee timely completion of property inspections to identify any safety hazards or maintenance needs.
• Secure vacant properties to prevent unauthorized access and vandalism.
• Oversee property clean-out and debris removal.
• Manage lawn maintenance, including grass cutting and landscaping, to maintain curb appeal and prevent code violations.
• Coordinate winterization services to protect vacant properties from weather damage during cold seasons.
• Ensure completion of other life safety and preservation measures as needed (e.g., board-up services, plumbing shut-off).
• Track and document all preservation activities for each property.
• Collaborate with asset managers other departments to ensure a smooth transition when properties are ready for listing and sale.
• Maintain accurate and complete records for all REO properties under your purview.