Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on WhatsApp, Instagram, Facebook, TikTok, SMS, and more.

Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.

Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.

Wati, the AI-Powered Customer Engagement Platform for Revenue Growth.

Location: Kuala Lumpur, Malaysia (On-site)
Language Requirement: English + Bahasa Indonesia (Preferred)

We are hiring a Product Support Associate – L1 Support to assist our customers in solving technical problems when using our products and services. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities -

• Provide prompt and effective customer support by addressing inquiries, troubleshooting issues, and resolving problems related to our products.
• Respond to customer questions, concerns, and complaints via various channels (phone, email, chat) professionally and courteously.
• Demonstrate in-depth knowledge of our products, features, functionalities, and technical specifications to assist customers effectively.
• Conduct thorough investigations and analyses of customer-reported issues, identify root causes, and provide appropriate solutions or workarounds.
• Collaborate with the technical team or escalate complex technical issues as needed, ensuring timely resolution and customer satisfaction.
• Document and track support tickets using our ticketing system, ensuring accurate and detailed records of customer interactions and issue resolution.
• Contribute to developing and maintaining product documentation, user guides, FAQs, and knowledge base articles to assist customers in self-service support.
• Deliver product training sessions remotely to educate customers on product features, best practices, and usage.
• Collaborate closely with cross-functional teams, including product development, onboarding, and sales, to communicate customer feedback, identify improvement opportunities, and advocate for customer needs.
• Monitor and track key performance indicators (KPIs) related to customer support, such as response time, resolution time, customer satisfaction, and ticket volumes.
• Continuously expand knowledge and skills through self-learning, training programs, and certifications to stay updated with product enhancements, industry trends, and new technologies.

• Minimum of 2–4 years of experience in Product Support, Customer Support, Technical Support, or similar support roles, with at least 1 year of experience in a Software/SaaS company.
• Strong technical support skills, including understanding of basic API queries, integrations, automation, and routing flows.
• Excellent verbal and written communication skills in English. Bahasa Indonesia proficiency is preferred.
• Experience using help desk software and remote support tools.
• Must have a strong understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Ability to demonstrate patience when handling complex queries and challenges.
• Ability to work in a fast-paced environment and multitask effectively.
• Flexible to work on shift schedules.

About the role

We’re looking for a Software Support Team Lead to guide, mentor and support our team of Software Support Engineers in delivering best-in-class support to our customers.

In this role, you’ll be responsible for building a high-performing team, ensuring smooth day-to-day support operations, and helping our engineers do their best work. You’ll work closely with the Head of Product Support and Support Operations Manager to drive operational improvements, monitor performance against SLAs and KPIs, and provide valuable insights into team successes and challenges.

You’ll also act as a key escalation point for support engineers, leading responses to incidents and service outages, and collaborating cross-functionally to reduce commercial risk and improve the overall customer support experience.

This is a great opportunity for someone who combines people leadership, technical understanding, and a data-driven mindset to improve processes, develop talent, and shape an excellent support function.

Because many of our products allow customers to build their own functionality using Groovy and/or JavaScript, a good understanding of coding is essential for this position.

What you'll be doing

People leadership

• Lead, mentor and develop a team of highly skilled Support Engineers
• Set clear expectations and provide regular feedback through 1-2-1s and performance reviews
• Support the professional development of your team members
• Manage team workload, priorities and planned leave to help ensure SLA and KPI targets are met
• Support hiring activities and help maintain effective onboarding resources
• Create training materials that help the team confidently handle new and complex issues
• Help resolve team challenges and conflicts in a constructive way

Support leadership

• Take ownership of customer outcomes and ensure support tickets are resolved to a high standard
• Act as an escalation point for tickets or situations involving commercial risk
• Lead incident management processes, support the team during critical incidents, and run post-mortem reviews
• Identify opportunities to improve the experience for customers, the business and the support team
• Build strong business cases for ideas and influence stakeholders to drive positive change
• Build strong relationships with Customer Success, Product and Development teams
• Share data-driven voice-of-the-customer insights across the business
• Translate business and product strategy into actionable updates for the team
• Chair stand-ups, facilitate workshops and lead team meetings
• Foster a collaborative, respectful and inclusive team culture

Support operations

• Work with support metrics such as CSAT, FRT, RoR, SLA performance and ticket volumes
• Collaborate with leadership and cross-functional teams to meet KPIs, SLAs and OKRs
• Monitor support queues and ensure work is delivered in line with best practices and standards
• Analyse trends and identify opportunities to improve team performance and customer experience
• Highlight quality concerns and operational challenges, providing clear recommendations to management
• Work with the Support Operations Manager to improve tooling and automations
• Assess the impact of process changes and share feedback with relevant stakeholders
• Contribute to knowledge base content, internal documentation and training materials

Role:

This is a full-time, onsite, Operation Support officer Role in MOE Primary School. If you are selected,

You will work closely with the Principal, Vice Principal, Operations Manager and/ Admin Manager, SPL, in MOE Primary School (nearest MRT- Choa Chu Kang) in the day-to-day activities.

The company provides endless opportunities for career progression and better work - life balance.

Responsibilities:

● To maintain general cleanliness of the school areas / classrooms and the cleaning equipment used

● To provide logistical support for school events and activities including carrying and arranging furniture and equipment

● To escort the contractors and to ensure that the contractors are carrying out specific works authorised by the School

● To ensure all rooms’ lights, fans and aircons are switched off, doors

● and roller shutters locked and the school alarm system is armed before leaving

school

● Any other duties assigned by the OM, AM and the School Leaders.

Job Requirements:

a. At least 3 years of relevant working experience as an Operations Support Officer (OSO) in a school setting

b. Physically fit to perform the required duties

c. Proficient in communication in English

d. Competent in using common smartphone applications (e.g. internet

browser, Singpass, Whatsapp), and Walkie Talkies

e. Pleasant in disposition with a positive attitude.

**We regret to inform that only shortlisted candidates will be notified. Thank you for applying.

Summary:

Contract Period: From 1 August 2026 to 31 July 2027

Working Hours:

● Mondays to Fridays: 10:00am to 7:00pm, inclusive of 1⁄2 hr lunch break

● When necessary, cover duty for colleagues on early shift: 6.30am to 3.30pm

(inclusive of 1⁄2 hour lunch break)

● Service not required on Saturdays, Sundays and gazetted public holidays.

LOCATION: Choa Chu Kang

• Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
• Performs administrative duties such as filing referral documents, department's records, updating rosters and department statistics reports
• Performs other duties assigned by supervisor

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599

Purchasing Admin (Procurement Support) – Tai Seng | Up to $2,300 | 5 Days

We are hiring a Purchasing Admin to support procurement operations, vendor coordination, and purchasing administration in a structured office environment.

Job Responsibilities

• Prepare and process Purchase Orders (POs) in system
• Request and compare supplier quotations
• Liaise with vendors on pricing, delivery schedules, and order updates
• Track and follow up on deliveries to ensure timely arrival
• Maintain accurate records of purchases, invoices, and contracts
• Coordinate with internal teams (warehouse, finance, operations)
• Assist in inventory monitoring and replenishment planning
• Resolve discrepancies in orders, invoices, or deliveries
• Maintain supplier database and documentation
• Support procurement team with general admin duties

Job Requirements

• Minimum O Level (no NITEC/Poly required)
• At least 2 years of admin / clerical experience
• Able to speak Mandarin (due to client communication needs)
• Proficient in basic office documentation and coordination
• Good attention to detail and organisational skills
• Able to work in a fast-paced environment

Salary

• $1,900 – $2,300 per month

Location

• Tai Seng

Role:

This is a full-time, onsite, Student Support Officer cum Receptionist role in MOE Secondary school. If you are selected, You will work closely with VP and the AMs /AE and School Leaders(SLs) in an MOE Secondary School (nearest MRT- Bukit Gombak ) in the day-to-day activities.

The company provides endless opportunities for career progression and better work - life balance.

Responsibilities:

Support Student Development Team (SDT) in student management matters, including case management:

❖ Help to locate and manage students in holding rooms during case management (e.g. missing students, meltdowns, discipline cases).

❖ Support SDT to take statements from students as part of case management. ❖ Supervise student detention and in-school suspension. ❖ Supervise / engage students with additional needs (SwANs) - selected case support. ❖ Assist to review CCTV footage for case management.

❖ Assist the Case Management Team (CMT) to maintain records of all cases.

Conduct regular patrols of school premises and nearby premises

❖ Canteen

❖ Free Play areas (e.g. school field, ISH, quadrangle)

❖ Toilet Areas

❖ Classrooms (during SDL – self-directed learning)

❖ Special rooms (e.g. CCA rooms, Dance studio, library)

❖ Out of school (neighbouring blocks and playgrounds) – only when necessary Others

❖ Support school events, e.g. Chaperone student supporters for NSG finals, Open House.

❖ During Home-Based Learning and school holidays – attached to school admin / operations teams.

❖ Any other duties as decided by school leaders.

Job Requirements:

The Personnel shall,

- either have prior experience, preferably in a school environment or relevant experience with the skills necessary in handling student management matters. ---- More importantly, the Personnel must have a heart for and be able to work closely with teenagers.

Other skills

- such as the ability to build rapport with people, manage and work with teenagers, investigative and organisational skills, as well as the ability to remain calm during volatile and fast-paced situations are important.

**We regret to inform that only shortlisted candidates will be notified. Thank you for applying.

Summary:

Contract Period: From 1 July 2026 (or a mutually agreed date) to 30 June 2027

Working Hours:

● Mondays to Thursdays: 8am to 5pm, inclusive of 1hr lunch break

● Fridays: 8am to 4:30pm, inclusive of 1hr lunch break

● Service not required on Saturdays, Sundays and gazetted public holidays (However, there could be school events on Saturdays, or extending to later part of the evening, for which all staff involved would be required to support accordingly.)

We are seeking a mission-oriented and proactive Maintenance, Repair and Overhaul Engineer to be a member of our Maintenance, Repairs, Overhauls (MRO) – Engineering team to ensure the smooth functioning of our engineering, quality and reliability processes supporting Ground Support Equipment (GSE) maintenance operations at our customer’s premises, SATS Pte Ltd. You will play a key role in maintaining operational reliability, troubleshooting issues, engaging the customer in technical/engineering issues, and implementing process improvements to enhance efficiency and performance.

You will report to the Operations Manager onsite at SATS Maintenance Centre (SMC) at 34 Changi North Crescent S(499614) based on a 5-day work shift (Monday to Friday), and professionally report to Head MRO-Engineering Department at the company HQ (for support of hydraulic, mechanical and electrical technical matters), with the following responsibilities:

- Troubleshoot, analyse, and resolve technical issues utilizing practical fault tree analysis methodologies to minimize GSE downtime.

- Conduct failure mode analysis and recommend enhance maintenance scheme to improve GSE reliability.

- Communicate with the customers on troubleshooting, failure mode and corrective/preventive actions on technical defects.

- Prepare technical report and presentation deck for submission and presenting to the customer when required.

- Develop, review, and update technical documentation including maintenance manuals, repair procedures, and engineering change requests.

- Perform spare parts obsolescence management which include identifying obsolete spare parts and mitigating risk through monitoring, alternative parts identification and build safety stocks.

- Collaborate closely with operations, quality assurance, and supply chain teams to optimize maintenance schedule planning.

- Respond to urgent technical issues, emergencies during off-office hours and weekends when necessary.

- Ensure compliance with safety, security, and regulatory standards.

Job Requirements:

- Bachelor’s degree in mechanical, electrical, mechatronics, automotive, or related engineering with at least 2 years of working experience OR Diploma in mechanical, electrical, mechatronics, automotive, or related engineering with at least 6 years working experience in automotive, GSE or related field.

- Proven experience in maintenance operations, engineering, or related roles.

- Strong problem-solving, troubleshooting, and analytical skills.

- Excellent communication (written and verbal) and teamwork abilities.

- Excellent collaborative and innovative team culture.

- Conversant in Microsoft office skills: Words, Excel, and Power Point.

- Able to read and understand schematics diagrams (mechanical and hydraulic, electrical is a plus).

- Familiarity with CAD software tools, SolidWorks and hydraulic system software simulation tools is a plus.

• 5.5 days work week
• Monday - Friday : 8:30 am - 6:00 pm , Saturday: 8:30 am - 13:00 pm
• Salary : $4500-$5000
• Location : Novena

Job scope 

• Provide professional nursing care by advocating for the patients

• Adhere the practices and SOPs to provide safe patient care.

• Perform scrub and circulating in the operating theatre.

• Ensure all instruments are sterilized and prepared for cases.

Requirement : 

• Completed Advanced Diploma in Perioperative Nursing

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

1 year contract under employment agency payroll

Location: Changi Business Park

Salary inclusive of allowance: Up to $4600 (Depend on experience and Company do not provide bonus)

Shift Timing (Need to support weekends and public holidays (off-in-lieu will be provided if support on PH)

• 7AM to 4PM
• 11AM to 8PM
• Transport is claimable - before 7am and after 11pm

Candidate must possess the following skills:

1. Hands on experience with SQL and Linux for L2 support
2. Python (at least basic)
3. Shell scripting to understand existing scripts and modify the scripts.

Responsibilities

• Provide Level 2 production support for business applications and batch jobs
• Monitor applications, troubleshoot incidents, and ensure SLA compliance
• Support and maintain Java/J2EE applications in Linux/Unix environments
• Develop and maintain Python and Shell scripting for automation and operational support
• Execute SQL queries, analyze logs, and perform issue resolution
• Support application deployments, job scheduling, and system monitoring
• Work closely with development and infrastructure teams for issue resolution

Requirements

• Singaporean (Need to clear project clearance and pre-employment check)
• Degree in IT, Computer Science, or related field
• Minimum 2 years of experience in application
• Hands-on experience in Python, Shell scripting, SQL, and Linux/Unix
• Basic knowledge of Java/J2EE applications
• Knowledge of web applications, batch jobs,  JBOSS, MariaDB, SQL,
• Knowledge of Job scheduling, MQ setup, C:D setup experience is a plus
• Banking industry exposure is a plus
• Strong problem-solving skills, ownership mindset, and good team
• Able to commit to a 1 year contract

Please study the link from client before applying:
Unix : https://www.oracle.com/virtualization/technologies/vm/downloads/virtualbox-downloads.html (free download for practising Unix)

Unix : https://upload.wikimedia.org/wikipedia/commons/7/79/Unix_command_cheatsheet.pdf

https://learnsql.com/blog/sql-basics-cheat-sheet/

SQL: Google 100 SQL interview questions for application support in banking.

ES Recruitment Pte Ltd (09C4235)

Hong Chiew Guat (R1219860)

Customer Service Officer (Enrichment Centre)
Working days & hours : 5 days (Inclusive of both weekends)
Weekday (1230PM - 930PM)
weekend (830AM - 630PM)
Working location (Current Hiring): 

• Toa Payoh
• Tampines 

(Willing to relocate to other branches due to work exigencies)
Salary: $2650 - $3500 

Job Responsibilities: 

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers. 
• Promote centre programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre
• Management or teachers. 
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Requirement:

• Have minimum GCE 'A' levels or Diploma qualifications.
• Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings.
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets).
• Open to be deployed at other centers due to work exigencies