Total 264 Manager tech support job vacancies in Hong Kong

The Platform Support Manager owns the performance, effectiveness, and evolution of the Platform

Support function. This role is accountable for leading the team end-to-end: people, performance,

stakeholder relationships, and case management outcomes.

The role requires a hands-on leader who takes full ownership of support delivery, builds strong

partnerships with internal stakeholders, and drives continuous improvement through process, data, and

technology — including the adoption of AI and automation where appropriate.

Duties and Responsibilities:

• Own the Platform Support (L1) team’s performance, engagement, and development.
• Performs the day-to-day management and operational duties, supervising the Platform Support team
• (L1).
• Identify and develop Team Goals and Key Performance Indicators (KPIs) and communicating them to
• the team.
• Provides regular coaching and KPI reviews to teammates to ensure procedural and performance
• compliance.
• Set clear goals, expectations, and accountability across the team.
• Lead hiring, onboarding, training, and ongoing capability development.
• Collaborates to develop, measure, and document potential improvements on the process workflows.
• Collaborate with Internal Stakeholders to discuss key improvements or problems for the operations
• and platform.
• Rallies L1 teammates to achieve company goals through discussing goals and identifying impacts for
• both internal and external stakeholders.
• Foster a culture of ownership, continuous improvement, and customer focus.
• Reviews teammate timesheets, attendances, and full-time equivalents (FTEs).
• L1 Work-Force Management (WFM) - develops and modifies schedules to ensure work-force coverage.
• Sets deadlines for key Ad-Hoc Tasks required to be completed by the L1 Team.
• Discusses operational and procedural changes to the L1 team to help ensure compliance and
• application.
• Holds regular meetings with L1 and other internal stakeholders/teams to collaborate on company goals
• and issues that need to be addressed.
• Acts as an Escalation point to the team & internal stakeholders
• Perform and oversee quality assurance on cases and drive corrective actions where needed.
• Build trusted relationships with Product, Engineering, Service Management, and other operational teams.
• Translate business and platform changes into clear operational actions for the team.
• Champion the use of data, automation, and AI to improve efficiency, quality, and customer experience.
• Document and maintain SOPs, ensuring consistency and scalability.

• Must have at least 3 years of experience on ShipServ Support Process or equivalent domain knowlege
• Must have at least 3 years of management background
• Strong attention to detail, organized, ability to multi-task & to work independently.
• Excellent communication skills; both oral and written
• Leadership, Delivering Feedback and Coaching Skills
• Can build and maintain a positive relationship with clients and internal stakeholders
• Excellent communication and analytical skills
• Customer-centric mindset with high standards for quality and accountability
• Proficient in Microsoft Office applications especially Outlook, Excel, Word & PowerPoint.
• Strong people management skills

Summary

We are seeking a proactive and relationship-driven Sales Manager to drive revenue growth and manage the commercial aspects of our industrial laser and automation machinery projects. The primary focus of this role is to liaise extensively with customers and all internal/external stakeholders to ensure the seamless execution, successful completion, and smooth transition of complex technical projects from the sales pipeline into production and final delivery.

Responsibilities

· Customer Relationship Management & Sales

• Develop and maintain strong, long-lasting relationships with key customers, acting as the primary point of contact for all commercial and project-related inquiries.
• Understand customer needs and translate them into project requirements.
• Manage customer expectations and ensure project deliverables meet their satisfaction
• Drive the sales process, including lead generation, discovery, technical presentations, proposal creation, and contract negotiation for projects involving custom automation and laser systems.

· Stakeholder & Project Liaison

• Act as the crucial link between the Customer and Internal Project Teams
• Facilitate regular communication and conduct project reviews with the customer post-sale to track progress, manage expectations, and address any potential scope changes or delays.
• Ensure smooth project transition from the sales phase to the execution phase, ensuring all contractual obligations, technical specifications, and delivery timelines are clearly documented and communicated.
• Collaborate with the Technical Project Manager to manage customer-driven scope creep and negotiate necessary change orders and financial impacts.
  
  · Technical Expertise
  
• Possess a basic knowledge and strong conceptual understanding of industrial laser technology and automation systems.
•  Evaluate and select appropriate laser systems and components for project requirements.
• Manage project risks and issues, and implement corrective actions as needed
• Effectively communicate the value proposition and technical capabilities of our laser and automation solutions to customers
  
  • Team Leadership
• Lead and motivate project teams to achieve project objectives.
• Foster a collaborative and productive work environment.
• Provide mentorship and coaching to team members.

Requirements:-

• Bachelor's degree in engineering/ mechanical, or a related field.
• Minimum of 5 years of experience in Sales project management, preferably in the laser industry.
• Proven track record of successful project delivery.
• Demonstrated ability to manage a sales pipeline, negotiate effectively, and close deals.
• Strong technical knowledge of laser systems and applications.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Strong problem-solving and decision-making abilities.
• Ability to travel to India or domestic to customer site (50% of time)
• Proficient in Mandarin to effectively communicate with Mandarin-speaking clients

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH's vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dedicated and detail-oriented individual to join our team in the Bed Management Unit (BMU). In this role, you will support the planning and development of bed management systems and processes to ensure efficient and appropriate bed allocation for patients. Key responsibilities include assisting in the development of workflows and processes for BMU, as well as helping to establish algorithms for bed assignment based on clinical protocols and patients' requirements to create comprehensive guidelines. You will also contribute towards building frameworks for managing bed tight situations and help establish transfer protocols with other hospitals and long-term care operators for admission arrangements.

Additional responsibilities include involvement in training of future staff and designing an efficient rostering framework. You will also support the hospital's Operational Readiness, Activation and Transition (ORAT) efforts and collaborate across departments to build a seamless healthcare delivery system from the ground up.

Requirements:

• Bachelor's Degree in any discipline (preferably in healthcare, business or operations management) with at least 2 years of relevant working experience
• Experience in healthcare operations will be an advantage
• Knowledge and skill in design thinking, change management, project management, technology adoption and process methodologies
• Possess excellent communication and interpersonal skills with the ability to engage various stakeholders in a fluid environment and a growing organisation with multi-generational staff
• Team player, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Ability to work independently and under pressure, adapt to change and manage challenges in a fast-paced healthcare environment

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH's vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies inpatient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dynamic and proactive individual to join our team in Perioperative Services. You will support the planning and development of surgical and procedural scheduling systems to ensure efficient resource utilisation and optimal patient care pathways. Key responsibilities include developing workflows, standard operating procedures, and communication protocols, as well as supporting digital-first initiatives for scheduling and patient communications. You will also support daily operations, provide secretariat support for meetings, and coordinate cross-functional initiatives to enhance service delivery.

The role encompasses strategic planning responsibilities,including supporting the development of work instructions and resource and manpower planning. You will play a pivotal role in staff development by training new frontline staff. Over time, you will progress to leading, developing and inspiring them in their careers. A key aspect of this position involves fostering a patient-centric culture that drives the department towards delivering exceptional care and experience for our patients. The role also includes supporting the hospital's Operational Readiness, Activation and Transition (ORAT) efforts and collaborate across departments to build a seamless healthcare delivery system from the ground up.

Requirements:

• Bachelor’s degree in any discipline with at least 2 years of related experience
• Healthcare and staff management experience will be an advantage
• Knowledge and skill in design thinking, change management, project management, technology adoption and process methodologies will be preferred
• Possess excellent communication and interpersonal skills with the ability to engage various stakeholders in a fluid environment and a growing organisation with multi-generational staff
• Teamplayer, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Ability to work independently and under pressure, adapt to change and manage challenges in a fast-paced healthcare environment

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH's vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies inpatient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dynamic and proactive individual to join our teamin the Emergency Department (ED). In this role, you will be instrumental insupporting the planning and operational excellence of the emergency department to ensure optimal patient care delivery and experience.  You will work together with the team and collaborate closely with clinicians and stakeholders to establish comprehensive patient journey maps and workflows, gathering clinical and operational inputs to optimise resources and manpower. Additional responsibilities include supporting daily departmental operations, providing secretariat support for meetings and events, and coordinating cross-functional initiatives to enhance service delivery.

The role encompasses strategic planning responsibilities, including supporting the development of work instructions and resource and manpower planning. You will play a pivotal role in staff development by training new frontline staff. Over time, you will progress to leading, developing and inspiring them in their careers. A key aspect of this position involves fostering a patient-centric culture that drives the department towards delivering exceptional care and experience for all ED patients. The role also includes supporting the hospital's Operational Readiness, Activation and Transition (ORAT) efforts and collaborating across departments to build a seamless healthcare delivery system from the ground up.

Requirements:

• Bachelor’s degree in any discipline with at least 2 years of related experience
• Healthcare and staff management experience will be an advantage
• Knowledge and skill in design thinking, change management, project management, technology adoption and process methodologies will be preferred
• Possess excellent communication and interpersonal skills with the ability to engage various stakeholders in a fluid environment and a growing organisation with multi-generational staff
• Team player, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Ability to work independently and under pressure, adapt to change and manage challenges in a fast-paced healthcare environment

Who We’re Looking For

• Confident, outgoing individuals who are comfortable engaging in face-to-face conversations.

• Resilient and self-motivated — you view challenges and rejection as opportunities for growth.

• Coachable, driven, and eager to thrive in a fast-paced, dynamic environment.

Job Responsibilities:

• Conduct daily sales activities, including cold calling, scheduling client appointments, preparing presentation materials and proposals, and presenting to potential customers.

• Develop and execute strategies by analyzing current market trends and needs.

• Generate new leads and secure new sales opportunities to boost sales revenue and achieve sales targets.

• Collaborate with partners and cross-departmental teams to provide pricing details and technical support to customers.

• Ensure accuracy in sales reports for record-keeping and management reporting.

• Perform pre-ITQ and RFQ groundwork duties, including tender/bidding and negotiation to close deals.

• Maintain strong support and relationships with existing and new customers, fostering long-term partnerships.

• Stay updated on product knowledge and market trends by attending product training sessions and keeping up with the latest developments.

• Other ad-hoc duties assigned

Requirements:

• Minimum 1-2 years of work experience in Business-to-Business sales or in Business development role (IT field will be an advantage).

• Proven good sales track record in related fields.

• Excellent communicator with good presentation skills.

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. Whenoperational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH's vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies inpatient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dedicated and detail-oriented individual to joinour team in Admitting Services. In this role, you will support the planning and development of admission and financial counselling processes to ensureefficient patient admissions across various care pathways. Key responsibilities include developing workflows for various admission categories and financial counselling protocols for patients. You will support the development oftraining materials and user guides to support operational processes and enhance staff capabilities. Additional responsibilities include supporting daily departmental operations, providing secretariat support for meetings and events,and coordinating cross-functional initiatives to enhance service delivery.

The role encompasses strategic planning responsibilities, including supporting the development of work instructions and resource and manpower planning. You will play a pivotal role in staff development by training new frontline staff. Over time, you will progress to leading, developing and inspiring them in their careers. A key aspect of this position involves fostering a patient-centric culture that drives the department towards delivering exceptional care and experience for our patients. The role also includes supporting the hospital's Operational Readiness, Activation and Transition (ORAT) efforts and collaborate across departments to build a seamless healthcare delivery system from the ground up.

Requirements:

• Bachelor’s degree in any discipline with at least 2 years of related experience
• Healthcare and staff management experience will be an advantage
• Knowledgeand skill in design thinking, change management, project management, technology adoption and process methodologies will be preferred
• Possess excellent communication and interpersonal skills with the ability to engage various stakeholders in a fluid environment and a growing organisation with multi-generational staff
• Teamplayer, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Ability to work independently and under pressure, adapt to change and manage challenges in a fast-paced healthcare environment

Key Responsibilities

• Lead after-sales support for regional precision cooling services, ensuring fast response, warranty claim handling, and high customer satisfaction.

• Manage KPIs for service performance, claim resolution, and service quality.

• Build and lead a regional service team, promoting collaboration, training, and continuous development.

• Provide technical troubleshooting support for complex HVAC and data center cooling issues.

• Develop and deliver training programs aligned with global standards and latest technologies.

• Improve warranty processes, ensure compliance with regulations, and analyze service data to enhance product reliability.

• Maintain strong client and partner relationships and handle escalation cases.

• Work closely with internal teams to ensure smooth service delivery.

Requirements

• 5+ years experience in HVAC after-sales, technical support, or warranty management (data center experience preferred).

• Strong knowledge of HVAC systems (e.g., chillers, CRAC, CRAH, AHU).

• Strong troubleshooting and problem-solving skills.

• Experience in team leadership and cross-functional collaboration.

• Familiar with CRM/warranty systems and technical documentation.

• Willing to travel when required.

If interested, please submit your application to cvs@jdawms.com with your expected salary and resume.

We regret that only short-listed candidates will be contacted shortly. By submitting your application or resume, you agree to the collection, use, retention, and sharing of your personal information with potential employers for their assessment.

JDA WMS Pte Ltd | EA Personnel: Pham Thi Tuyet Mai 

EA License No: 23S1595 | EA Registration No:

R25127838

Roles and Responsibilities:-

• Your most important job will be to manage all the Company’s digital assets, including office computers, laptops, emails, networks, mobile devices and all computer-related software and hardware infrastructure.
• You will also be required to provide basic support to the office manager for the alarm systems, close circuit televisions, recording equipment and routers to ensure that they are in working condition and upgraded regularly;
• Monitor and manage all third-party technology supplier contracts, including negotiations and monthly reviews for physical and virtual hosting suppliers, cloud computing, software application developers and contract suppliers so that they meet our service level agreements;
• Manage interesting technology related projects that are given to your care, including third party software development to improve the productivity of the Company;
• Manage and support all the Company’s websites, including ensuring 24X7 availability, website security, password access, URL renewals and administration as well as support our social media teams;
• Support all the Company’s Databases and Content Management Systems, including ensuring daily physical and/virtual backups, availability and integration with third party systems;
• Manage the Security of all websites, databases, physical NAS, firewalls and physical premises by investing in regular upgrades, testing against hack attempts and conducting forensics on attempts to hack the systems.

Core Skills

Based on the above qualifications, the Core Skills required for this job are as follows:-

• Basic computing knowledge and skill to problem solve and support the IT and social media teams;
• Able to use and manage AI tools, chatgpt, gemini and claude;
• Basic project management skills in overseeing third party contractors and in-house application development staff to complete their projects;
• Problem solving skills on a daily basis, and contributing to management decision making in planning and building the technology infrastructure;
• Ability to document standard operating procedures, processes, and work instruction for the benefit of your colleagues;
• Teamworking and dependability in supporting the rest of your colleagues in their work.

Key Performance Indicators (KPIs)

We will measure you on the following KPIs based on the job you will be doing everyday:-

• Daily support of your colleagues for their everyday IT installation, networking, inventory control and trouble-shooting needs;
• Managing all IT-based third-party relationships to ensure they meet their contractual obligations on a continuing basis;
• Managing new development work to introduce bespoke applications to meeting the Company’s growing needs;
• Ensure the Security of all websites, databases, physical NAS, firewalls and physical premises by investing in regular upgrades, testing against hack attempts and conducting forensics on attempts to hack the systems.
• Contributing to the overall goodwill and reputation of the Company, and its growth as a leading player in the market.

Job Qualifications

We believe that the following are the qualifications that you should have in applying for this job:-

• Recognised Bachelor's or Polytechnic Degree in IT. An MCSA, MCSE, CCNA or equivalent certification will be an added advantage;
• Proven work experience and have at least 3-4 years of working experience in IT Operations support;
• Strong project management skills, able to balance day-to-day operations with development tasks, work independently, take ownership of tasks and deliver outcomes in a timely manner;
• Good verbal and written communication skills.

If you think this job suits you, please send your updated CV together with a cover later stating your current and expected salary to htan@tab.global

Please visit www.tab.global, www.theasianbanker and its other supporting websites for more information on us.

Job Summary

We are seeking a Technical Project Manager with strong experience in agile delivery and backend engineering environments to lead the development and operational rollout of core digital platforms for the customer.

You will work cross-functionally with Domain Owners (DOs), Engineering Managers (EMs), DevOps teams, QA, Solution Designers (SDs), and Release Program Managers (RPMs) to drive predictable, high-quality delivery of back-end services that support consumer and enterprise customer journeys. Your ability to manage modern cloud-native development cycles — across CI/CD pipelines, containerized microservices, and API ecosystems — will be critical to enabling secure, scalable, and resilient platforms.

Key Responsibilities

Delivery & Agile Management

• Drive agile ceremonies (sprint planning, stand-ups, retrospectives) and maintain team rhythm and cadence.

• Manage backlog hygiene, ensuring stories are well-defined, estimated, and prioritized.

• Plan and execute phased delivery strategies, ensuring release readiness through Blue/Green deployments, canary releases, and feature flagging.

• Track delivery health through velocity, throughput, and scope stability metrics.

• Identify and resolve blockers, risks, and cross-domain dependencies early.

• Maintain clear delivery dashboards and status reporting to senior stakeholders.

Technical Coordination & Planning

• Partner with Domain Owners and Tech Leads to align on architecture, delivery scope, and capacity planning.

• Coordinate with DevOps and QA/QE teams to ensure readiness for integration, testing, and release.

• Support implementation of continuous delivery and observability practices across teams.

• Define, Monitor and report on key delivery KPIs, including deployment frequency, Mean

Time To Recovery, defect Leakage rate, change failure rate ensuring all releases meet

defined Service Level Objectives and performance baselines.

• Participate in sprint demos and ensure acceptance criteria are met for each increment.

Stakeholder & Cross-Domain Collaboration

• Work with Journey Solution Designers (SDs) and Release Program Managers (RPMs) to align sprint deliverables to journey-level milestones.

• Collaborate with Journey Owners (JOs) and business stakeholders to clarify priorities and expected outcomes.

• Communicate risks, decisions, and delivery trade-offs clearly across key stakeholders.

Continuous Improvement & Governance

• Drive adoption of agile and DevOps best practices across DXP teams.

• Analyze delivery metrics to identify improvement opportunities in velocity, predictability, and quality.

• Support incident RCA reviews and ensure learnings are converted into actionable backlog improvements.

• Contribute to standardized delivery governance, templates, and documentation across domains.

Requirements & Qualifications

Education & Certifications

• Bachelor’s degree in computer science, Information Systems, or related field.

• Agile, PMP, or DevOps certifications (e.g., CSM, SAFe, PMI-ACP) preferred.

Experience

• 8+ years of experience in software delivery or digital product management, with at least 3 years in a technical project management, delivery lead or scrum master capacity.

• Demonstrated experience with CI/CD pipelines, cloud-native architecture (e.g., Kubernetes, EKS), and backend service delivery

• Strong understanding of API management, event-driven architecture, observability tooling and modern deployment strategies (Blue/Green, Canary, Feature Flags).

• Strong familiarity with tools such as Jira, Confluence, GitLab, Jenkins, Monday.com, Splunk.

• Experience in telecommunications, digital platform delivery, or large-scale integration programs is an advantage.

Skills

• Deep understanding of agile, DevOps, and continuous delivery practices.

• Ability to translate technical complexity into clear, actionable plans.

• Technical fluency with backend engineering patterns and delivery pipelines

• Exceptional communication, facilitation, and stakeholder management skills.

• Analytical and detail-oriented mindset with a bias for execution.

• Highly organized, proactive, and resilient in a dynamic, fast-paced environment.

• Passion for continuous improvement and operational excellence.

Role: Project Manager

Location: Singapore

Role Summary:

We are seeking an experienced Project Manager with strong expertise in end-to-end delivery of complex, cross-functional projects. The ideal candidate will possess a minimum of 5 years of relevant industry experience, demonstrate a proven ability to manage multiple concurrent projects in a hybrid work environment, and be well-versed in modern project management tools and methodologies.

Key Responsibilities:

• Serve as the single point of accountability for the delivery of large-scale, highly visible, and critical business and technical projects.

• Manage the full project lifecycle from initiation and planning through execution, implementation, stabilization, and closure.

• Work collaboratively with internal business/product stakeholders, engineering teams, IT, vendors, and external partners to ensure successful outcomes.

• Develop detailed project plans, schedules, estimates, resource allocations, and risk management strategies.

• Track and manage scope, timelines, budget, deliverables, and risks across multiple parallel initiatives.

• Lead project kick-offs, define roles and responsibilities, and coordinate effective execution across project team members.

• Provide timely status reporting, escalate unresolved issues, and manage communications across all levels of the organization.

• Ensure compliance with established project governance, SOPs, and delivery methodologies.

• Perform post-implementation reviews, identify lessons learned, and drive continuous improvement.

Required Skills & Qualifications:

• Minimum of 5 years of project management experience, ideally in the telecom or related IT sector.

• Strong background in managing hybrid delivery models (Agile/Waterfall/Iterative).

• Proven ability to handle multiple complex projects concurrently.

• Hands-on experience with project management tools such as JIRA, Confluence, MS Project, Monday.com, or equivalent.

• Exceptional leadership, communication, and stakeholder management skills.

• Ability to work under pressure, manage escalations, and ensure timely issue resolution.

• Familiarity with software development lifecycle (SDLC), UAT, production deployment, and support transitions.

Desirable:

• PMP, PRINCE2, or equivalent certification.

• Experience working in regulated environments with cross-functional and geographically dispersed teams.

• Understanding of telecom operations, billing systems, API integrations, and transformation initiatives

• Understanding of ERP applications & Processes related to Finance and SCM

Description:

Technical Leadership & Strategy

• Define and execute the technical roadmap aligned with business objectives
• Lead cross-functional engineering teams to drive innovation, productivity, and quality improvements
• Oversee process development and integration of new modules into manufacturing

Team Leadership & Mentorship

• Manage and mentor a team of engineers and technicians
• Provide guidance on tool safety, process chemistry, and advanced data analysis
• Foster a culture of continuous improvement and technical excellence

Process Optimization & Manufacturing Excellence

• Drive initiatives such as Design for Manufacturing (DFM) to ensure scalable and stable product designs
• Lead Root Cause Analysis (RCA) during yield excursions and process failures
• Implement Statistical Process Control (SPC) and Design of Experiments (DOE) for optimization
• Develop and enforce Standard Operating Procedures (SOPs)

Operational Efficiency & Cost Management

• Lead Cost of Ownership (CoO) reduction initiatives and waste elimination programs
• Manage production scaling while maintaining high quality standards
• Optimize inventory levels and lead times

Business & Product Ownership

• Own Product Lifecycle Management, including market positioning and profitability (P&L)
• Drive revenue growth and margin improvement, including management of Cost of Goods Sold (COGS)
• Identify market trends and ensure readiness for industry inflection points

Stakeholder & Customer Management

• Build strong partnerships with suppliers and key customers
• Lead joint development programs with semiconductor manufacturers
• Ensure high levels of customer satisfaction and long-term relationship management
• Oversee field service strategies to maximize installed base revenue

Qualifications:

• Bachelor’s in Engineering (Electrical, Mechanical, Chemical, or related field)
• Extensive experience in semiconductor equipment, manufacturing, or related high-tech industries
• Proven leadership experience managing engineering teams
• Strong expertise in SPC, DOE, RCA, and process optimization methodologies
• Demonstrated experience in product lifecycle management and P&L ownership
• Excellent communication, stakeholder management, and problem-solving skills

Responsibilities:

• Own end-to-end technical delivery of CEW initiatives, from pre project inception through post go live support, ensuring predictable, high quality outcomes.
• Provide hands on technical leadership across delivery teams, acting as an escalation point for design, implementation, and engineering decisions.
• Partner closely with business stakeholders, architects, and product owners to shape solution designs that meet functional and non functional requirements.
• Lead and govern delivery using a hybrid Agile model, combining Scrum/Scaled Agile practices with appropriate traditional controls for regulatory and enterprise needs.
• Drive engineering execution across multiple streams, ensuring effective sequencing of work, management of cross system dependencies, and timely delivery.
• Own technical delivery planning, including scope definition, estimation, dependency analysis, environment readiness, and release planning.
• Proactively identify, manage, and escalate technical, delivery, and operational risks, ensuring visibility in appropriate governance forums.
• Ensure delivery adheres to the Bank’s software development, security, DevSecOps, and release management standards.
• Maintain accountability for all delivery milestones, quality gates, and compliance checkpoints, ensuring audit and regulatory readiness.
• Lead solution design and implementation discussions, including APIs, integrations, and microservices, ensuring scalability, security, and resilience.
• Drive adoption of engineering best practices, including:
• Code and design reviews
• Automated testing and quality gates

• CI/CD pipelines and deployment automation
• Ensure quality-first engineering by embedding testing, security, and performance considerations early in the development lifecycle.

• Monitor delivery health using data-driven metrics such as velocity, cycle time, defect trends, environment stability, and release success rates.
• Actively participate in Scrum of Scrums and cross stream technical forums to resolve dependencies and alignment issues across teams.
• Lead regular delivery and engineering cadences (daily stand ups, sprint reviews, retrospectives, weekly delivery checkpoints) and track actions to closure.
• Own and govern change management, ensuring controlled scope evolution while safeguarding delivery commitments and technical integrity.
• During test and stabilization phases, actively drive defect resolution, managing SLA adherence, defect density, and re open rates.
• Ensure production readiness, including deployment planning, operational handover, monitoring, and support models.
• Foster a culture of technical excellence, inclusiveness, and continuous improvement, encouraging proactive participation and ownership within teams.
• Lead and contribute to cross team improvement initiatives across Agile delivery, DevSecOps tooling, architecture standards, delivery governance, and the Bank’s System Development Methodology (SDM).

Requirements:

·      Minimum 12 years of experience delivering complex, enterprise-scale digital platforms, with a strong blend of software engineering and delivery leadership.

·      5+ years of experience leading large-scale, multi-stream engineering programs using API-first and microservices architectures.

·      Strong hands-on background in software development, with the ability to:

o  Review code and design decisions

o  Guide teams on implementation approaches and technical trade-offs

·    Proven experience owning end-to-end technical delivery, including:

o  Solution design and system integration

o  Non-functional requirements (performance, security, scalability, resilience)

o  Production readiness and operational stability

·      Practical expertise with modern engineering ecosystems including:

o  RESTful APIs, event-driven architectures

o  CI/CD pipelines and build automation

·      Strong understanding of DevSecOps practices, including:

o  Automated testing and quality gates

o  Secure coding and vulnerability management

o  Release orchestration and deployment strategies

·      Experience defining and enforcing engineering quality standards ,including:

o  Code reviews and design reviews

o  Automated test coverage and defect prevention

o  Management of technical debt and refactoring strategies

·      Demonstrated ability to lead distributed engineering teams(onsite/offshore), fostering ownership, accountability, and technical excellence.

·      Strong delivery governance and execution skills, including:

o  Dependency and risk management across systems
o  Change management and release governance

o  Metrics-driven delivery (velocity, cycle time, defect trends)

·      Ability to balance technical decision-making with delivery pressures,operating effectively under aggressive timelines and regulatory constraints.

·      Excellent analytical, communication, and stakeholder management skills, with the ability to translate technical risks and options into business outcomes.

Prior experience delivering

banking or financial services platforms

(e.g., customer onboarding, payments, middleware, core integrations) is highly desirable.

Key Domain/ Technical Skills:

·      API‑First & Microservices‑Based Payments Platform Delivery

·      Hands‑On Technical Delivery Leadership & Engineering Governance

·      DevSecOps, CI/CD & Production Readiness in Regulated Environments

Keeping Operations Moving

• Manage project support activities and key milestones
• Monitor project financials and relevant processes
• Manage billing and payment collection
• Manage the digital e-services available on the website and app

Turning Data into Insights

• Manage reports and dashboards for management update
• Analyze trends to spot issues, opportunities, and improvement areas

Supporting Projects & Teams

• Support the management team with project coordination and day‑to‑day tasks
• Work with internal and cross‑functional teams to ensure deliverables are aligned and on schedule

Governance and Process Improvement

• Provide support on billing processes
• Develop and ensure timely update of SOPs that support the business
• Contribute ideas that improve processes, controls, and ways of working

What You’ll Need:

Experience

·      3 years of experience in relevant scope of work

·      Strong IT and system capability, with experience developing dashboards, tools, and digital solutions that support business operations

·      Proven leadership and influencing skills, with ability to drive change across diverse team

·      Excellent analytical, problem-solving and critical thinking skills

·      Familiarity with workplace tools (e.g. MS excel, MS powerpoint, Power BI, CRM systems)

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: west1@recruitexpress.com.sg
EA LicenseNo.:99C4599

1. Operations Planning & Execution

• Plan, schedule, and oversee daily shipyard project activities (fabrication, installation, repairs).
• Ensure projects are executed according to timelines, specifications, and client requirements.
• Coordinate with project managers, engineers, and supervisors.

2. Workforce & Resource Management

• Manage manpower allocation (workers, supervisors, subcontractors).
• Ensure proper utilization of equipment, materials, and tools.
• Monitor productivity and optimize workforce efficiency.

 3. Safety &Compliance

• Enforce strict compliance with workplace safety regulations and MOM guidelines.
• Conduct safety briefings, risk assessments, and toolbox meetings.
• Ensure workers follow PPE requirements and safe work procedures.

4. Project Monitoring & Reporting

• Track project progress against schedule and budget.
• Prepare daily/weekly reports for management and clients.
• Identify delays or risks and implement corrective actions.

 5. Coordination& Communication

• Liaise with clients, contractors, and internal departments (HR, procurement, QA/QC).
• Attend coordination meetings and resolve operational issues.
• Ensure clear communication across all levels of the yard.

 6. Quality Control& Assurance

• Ensure all works meet engineering standards and specifications.
• Work closely with QA/QC teams to maintain quality benchmarks.
• Handle inspections and approvals.

7. Cost Control & Budget Management

• Monitor operational costs (labour, materials, equipment).
• Minimize wastage and improve cost efficiency.
• Support procurement and vendor management.

8. Problem Solving & Risk Management

• Handle unexpected issues like delays, manpower shortages, or equipment breakdowns.
• Develop contingency plans to keep operations running smoothly.

 9. Documentation& Compliance

• Maintain proper documentation (permits, reports, safety records).
• Ensure compliance with yard rules, legal regulations, and audits.
• Requirements:
• Ability to work in shipyard environments.
• 10–15 years of experience in shipyard operations
• Strong leadership and decision-making
• Knowledge of marine/offshore operations
• Safety management expertise
• Good communication and coordination
• Problem-solving under pressure