Total 45 Fresh/Entry Level tech support job vacancies in Hong Kong

1 Support customers and ensure customer satisfaction by

- Providing prompt & relevant technical / information assistance to each customer

- Gather & communicate customers’ feedback concerning product quality, delivery & services to management

- Highlight / initiate / lead / execute customer satisfaction activities with other departments

2 Adhere and abide with all Customer rules, compliance, quality and safety policies

- Ensure & practice good housekeeping

- Observe all safety rules of the company and at customer premises

- Exercise safety precautions

- Use approved, safe methods & procedures while working in the factory premises

3 Perform failure analysis and prepare failure analysis report for each defective product

- To receive training for competency to perform failure analysis

- Correctly identify & verify all defective products

4 Defect & Crisis Management

- Lead & execute control & containment activities in the event of quality trouble

- Be familiar with & exercise proper trouble escalation, if the need arises

- Perform on-the-job task when appropriate (as per training planning)

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

1 Support customers and ensure customer satisfaction by

- Providing prompt & relevant technical / information assistance to each customer

- Gather & communicate customers’ feedback concerning product quality, delivery & services to management

- Highlight / initiate / lead / execute customer satisfaction activities with other departments

2 Adhere and abide with all Customer rules, compliance, quality and safety policies

- Ensure & practice good housekeeping

- Observe all safety rules of the company and at customer premises

- Exercise safety precautions

- Use approved, safe methods & procedures while working in the factory premises

3 Perform failure analysis and prepare failure analysis report for each defective product

- To receive training for competency to perform failure analysis

- Correctly identify & verify all defective products

4 Defect & Crisis Management

- Lead & execute control & containment activities in the event of quality trouble

- Be familiar with & exercise proper trouble escalation, if the need arises

- Perform on-the-job task when appropriate (as per training planning)

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

1 Support customers and ensure customer satisfaction by

- Providing prompt & relevant technical / information assistance to each customer

- Gather & communicate customers’ feedback concerning product quality, delivery & services to management

- Highlight / initiate / lead / execute customer satisfaction activities with other departments

2 Adhere and abide with all Customer rules, compliance, quality and safety policies

- Ensure & practice good housekeeping

- Observe all safety rules of the company and at customer premises

- Exercise safety precautions

- Use approved, safe methods & procedures while working in the factory premises

3 Perform failure analysis and prepare failure analysis report for each defective product

- To receive training for competency to perform failure analysis

- Correctly identify & verify all defective products

4 Defect & Crisis Management

- Lead & execute control & containment activities in the event of quality trouble

- Be familiar with & exercise proper trouble escalation, if the need arises

- Perform on-the-job task when appropriate (as per training planning)

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Job Details:

• Working hours : Monday – Friday 8am – 5pm (able to work from 7am to 4pm if needed)

• Location: Novena MRT

• 1 yr contract (with potential for conversion)

We are hiring the Customer Account Specialist located in our Singapore office and reporting to the Senior Worldwide Customer Service Manager. This position will require a highly motivated, energetic, and resourceful person who has the willingness to learn. The role involves assisting the sales team by managing customer inquiries, providing information, and ensuring smooth sales operations.

Job Scope:

• Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers requests in a timely manner.

• Support the Sales team by fielding customer requests, working with the necessary departments to address customers' concerns and maximize customer satisfaction.

• Assist the sales team by following up with quotes, ensuring the pricing are set up, processing orders, and managing customer accounts to ensure a seamless sale process.

• Liaise with demand planning team to get updated customer’s Forecast and follow up with customers on the left to book and working with sales to update the forecast whenever needed.

• Interfacing with customers, distributors, and other related third parties to handle a variety of customer service functions.

• Responsible for full lifecycle of orders, which include handling customer expedite, requests, complains, escalation, special or unique demand requirements and following up on all issues.

• Order management to determine the status of sales orders, delivery schedules, verifying product pricing coordinating schedule changes, and maintaining records of sales order acknowledgements.

• Collaborate with planning team on escalations, pull in orders and other issues to maximize shipment.

• Co-ordinating Returns Merchandise Authorizations (RMA’s), working with customers, Quality team, Sales, and logistics.

• Work with finance team on credit hold issues, follow up with payment, released orders and other related issues.

• Co-ordinate shipment with logistics team and handle any shipment related issues.

• Following up with product marketing and quality team with any reported issues

• Responsible for additional duties, any other tasks as delegated by the superiors and projects as assigned. Also, to work with IT on issues related to order management (EDI, CSV, BVEM, testing, etc.)

Job Requirement:

• Proficient in Microsoft Office (Excel, Word, Outlook)

• Be familiar with Oracle is a plus point as tasks require order entry using Oracle. Proficiency in CRM software and other related systems

• Customer service-oriented ability, able to work well in a team and be a good team player.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile https://sg.persolgo.com/job/apply/15472

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394  • EA Registration No. R23117223 (Poh Siew Ling)

Corporation Road (In Transition to shift to Tuas)

8am to 5.30pm (Mon - Fri)

$4200 to $5500

Job Objectives:

• Support Program and Quality initiatives and activities with a high level of efficiency, integrity, enthusiasm and strive for excellence in all endeavours.

Roles And Responsibilities:

Support customers and ensure customer satisfaction by

• Providing prompt & relevant technical / information assistance to each customer
• Gather & communicate customers’ feedback concerning product quality, delivery & services to management
• Highlight / initiate / lead / execute customer satisfaction activities with other departments

Adhere and abide with all company and Customer rules, compliance, quality and safety policies

• Ensure & practice good housekeeping
• Observe all safety rules of the company and at customer premises
• Exercise safety precautions
• Use approved, safe methods & procedures while working in the factory premises

Perform failure analysis and prepare failure analysis report for each defective product

• To receive training for competency to perform failure analysis
• Correctly identify & verify all defective products

Defect & Crisis Management

• Lead & execute control & containment activities in the event of quality trouble
• Be familiar with & exercise proper trouble escalation, if the need arises
• Perform on-the-job task when appropriate (as per training planning)

Requirements

• Diploma/ Degree in any Engineering discipline

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Job Details:

• Working hours : Monday – Friday 8am – 5pm (able to work from 7am to 4pm if needed)

• Location: Novena MRT

• 1 yr contract (with potential for conversion)

We are hiring the Customer Account Specialist located in our Singapore office and reporting to the Senior Worldwide Customer Service Manager. This position will require a highly motivated, energetic, and resourceful person who has the willingness to learn. The role involves assisting the sales team by managing customer inquiries, providing information, and ensuring smooth sales operations.

Job Scope:

• Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers requests in a timely manner.

• Support the Sales team by fielding customer requests, working with the necessary departments to address customers' concerns and maximize customer satisfaction.

• Assist the sales team by following up with quotes, ensuring the pricing are set up, processing orders, and managing customer accounts to ensure a seamless sale process.

• Liaise with demand planning team to get updated customer’s Forecast and follow up with customers on the left to book and working with sales to update the forecast whenever needed.

• Interfacing with customers, distributors, and other related third parties to handle a variety of customer service functions.

• Responsible for full lifecycle of orders, which include handling customer expedite, requests, complains, escalation, special or unique demand requirements and following up on all issues.

• Order management to determine the status of sales orders, delivery schedules, verifying product pricing coordinating schedule changes, and maintaining records of sales order acknowledgements.

• Collaborate with planning team on escalations, pull in orders and other issues to maximize shipment.

• Co-ordinating Returns Merchandise Authorizations (RMA’s), working with customers, Quality team, Sales, and logistics.

• Work with finance team on credit hold issues, follow up with payment, released orders and other related issues.

• Co-ordinate shipment with logistics team and handle any shipment related issues.

• Following up with product marketing and quality team with any reported issues

• Responsible for additional duties, any other tasks as delegated by the superiors and projects as assigned. Also, to work with IT on issues related to order management (EDI, CSV, BVEM, testing, etc.)

Job Requirement:

• Proficient in Microsoft Office (Excel, Word, Outlook)

• Be familiar with Oracle is a plus point as tasks require order entry using Oracle. Proficiency in CRM software and other related systems

• Customer service-oriented ability, able to work well in a team and be a good team player.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile https://sg.persolgo.com/job/apply/15472

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394  • EA Registration No. R23117223 (Poh Siew Ling)

Join a government agency supporting research and innovation systems. This role offers exposure to system onboarding, user engagement, and operational support within a structured public sector environment.

Location: Create Tower
Working hours: Mon to Fri Office Hour, Hybrid work arrangement
Salary: $3300 per month
Duration: 11 months (Subject for extension)

Key Responsibilities

• Support system onboarding activities, including grant call setup and configuration
• Coordinate and assist with engagement sessions, briefings, and training workshops
• Prepare training materials, user guides, FAQs, and presentation slides
• Provide daily operational support, including handling user queries and monitoring support inbox
• Perform basic system administration tasks
• Support data migration activities (data preparation, verification, validation)
• Assist with ad hoc administrative and operational duties

Requirements

• Singaporean only
• Min Degree in any discipline
  

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Thong Jia Qian (Joyce) - R1981781

ScienTec Consulting Pte Ltd – 11C5781

Corporation Road (In Transition to shift to Tuas)

8am to 5.30pm (Mon - Fri)

$4200 to $5500

Job Objectives:

• Support Program and Quality initiatives and activities with a high level of efficiency, integrity, enthusiasm and strive for excellence in all endeavours.

Roles And Responsibilities:

Support customers and ensure customer satisfaction by

• Providing prompt & relevant technical / information assistance to each customer
• Gather & communicate customers’ feedback concerning product quality, delivery & services to management
• Highlight / initiate / lead / execute customer satisfaction activities with other departments

Adhere and abide with all company and Customer rules, compliance, quality and safety policies

• Ensure & practice good housekeeping
• Observe all safety rules of the company and at customer premises
• Exercise safety precautions
• Use approved, safe methods & procedures while working in the factory premises

Perform failure analysis and prepare failure analysis report for each defective product

• To receive training for competency to perform failure analysis
• Correctly identify & verify all defective products

Defect & Crisis Management

• Lead & execute control & containment activities in the event of quality trouble
• Be familiar with & exercise proper trouble escalation, if the need arises
• Perform on-the-job task when appropriate (as per training planning)

Requirements

• Diploma/ Degree in any Engineering discipline

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Position: Clinical Support Associate

Salary: Up to $2600 （Based on Experience）

Working Hours: 8am-4pm or 2pm-10pm (44 hr work week)

Location: Kovan / Yishun / Tampines

Benefits:

• Performance bonus

• Flexi wellness benefit
  

Key Responsibilities:

• Assist patients with check-in/out and medical history

• Manage appointments, calls, records, payments and insurance claims

• Prepare medication according to doctor's prescription.

• Ensure compliance with healthcare regulations and maintain confidentiality
  

Requirements:

• Min. NITEC in any field or equivalent certification

• Prior experience in healthcare industry will be highly advantageous
  

Salary : Up to $2600 （Based on Experience）
Working Hours : 8am-4pm | 2pm-10pm (44 hr work week)
Location : Kovan /Tampines

Benefits:

• Performance bonus
• Flexi wellness benefit

Key Responsibilities:

• Assist patients with check-in/out and medical history
• Schedule appointments, calls, records, payments and insurance claims
• Prepare medication according to doctor's prescription.
• Ensure compliance with healthcare regulations and maintain confidentiality

Requirements:

• Min. NITEC in any field or equivalent certification
• Prior experience in healthcare industry will be highly advantageous

WhatsApp me at wa.me/6580265739 or press the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be notified that only shortlisted candidates will be contacted.

Sim Shu Hui Reg No.: R25129789
Griffin HR Consultancy Pte Ltd | EA License No.: 23C1449

8am to 5.30pm (Mon - Fri)
$4200 to $5500
Customer Support Engineer/ Specialist  

Roles And Responsibilities:

• Support the Client's customers and ensure customer satisfaction by
• Providing prompt & relevant technical / information assistance to each customer
• Gather & communicate customers’ feedback concerning product quality, delivery & services to management
• Highlight / initiate / lead / execute customer satisfaction activities with other departments
• Ensure & practice good housekeeping
• Observe all safety rules of the company and at customer premises
• Exercise safety precautions
• Use approved, safe methods & procedures while working in the factory premises

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

• Perform Documents, tracks and reports the flow of daily orders for Channel Partners and Inter-companies as well as end users.

• Creates and consolidates outbound deliveries, Transportation Unit, for STOs and sales in SAP (ECC and EWM).

• Order Entry for Channel Partners and Inter-company.

• Creates export documentation.

• Performs PDO process in SAP.

• Coordinates and schedules all customer shipments for instrumentation and spare parts, and supply center orders.

• Daily follow-up on POD’s. Ensure/initiate action when no POD is received.

• Reporting on KPI including daily reporting of on time shipments, reported errors and missed shipments.

• Releasing shipment orders, preparing export documentation, coordinate special deliveries. Work with CS to review problem orders.

• Place purchase requisitions for indirect supplied and perform monthly accruals for same.

• Coordinates the flow of goods, including exception management, re-routing, expediting, and other actions required to meet expected lead times or other customer service requirements.

• Provides detailed analysis of end to end performance. Documents, tracks and reports the flow of daily orders transferred to the warehouse and delivered to the end customers.

• Supports reverse logistics and flow of RMAs (return material authorization) from customer to return center.

• Point of contact for order status inquiries from internal stakeholders and external service providers.

• Initiates and reviews PGI (Post Good Issue). Ensuring all shipment orders are completed and closed in SAP.

• Ensures export/import documentation is accurate and complete in the system.

• Track shipments of goods throughout the supply chain.

• Support warehouse activity as needed.

• Report all perceived hazards to Distribution Manager.

• Ensure compliance to GDPMDS/ISO/Risk Assessment requirements.

What You Bring:

• Bachelor's Degree or equivalent

• Entry level / 1-2 year's working experience in Customer Service or Inventory Management Environment.

• Knowledge of SAP

For interested candidates, please submit your latest resume to jacquelinefong@recruitexpress.com.sg

Jacqueline Fong Hsin Ting (R21103226)

Recruit Express Pte Ltd

Company Reg. No. 199601303W

EA License Number: 99C4599

· Installing wooden structures such as roofing frames, rafters, partitions, joists and stud work

· Designing and installing cabinets, shelving, fitted furniture, drywall and insulation

· Adding fixtures and fittings such as door handles, locks, hinges and closures

· Selecting lumber by size and strength to suit each job, sourcing wood to suit the customer’s budget and style

· Calculating the number of fasteners required for each job

· Liaising with clients, suppliers and other construction professionals

· Reading blueprints and designs to work to specifications prepared by other construction professionals, architects and building code recommendations

TECHNICAL SUPPORT REPRESENTATIVE

Office location:

Unit 1431 Centuria Medical Makati Century City

Kalayaan Ave. cor. Salamanca St.

Brgy. Poblacion, Makati City

About the Company:
The Client is a software and service provider for home health, hospice, and outpatient
therapy agencies. With more than 20 years invested in the health care industry, we have served a
multitude of diverse home health agencies by providing software solutions and managed services, along
with exceptional customer services, technical support, training, and education.

About the Opportunity:
The position is for Technical Support Representative. You will be working directly with our Support,
Marketing/Sales, and Customer Success Teams. You will speak with customers or potential customers to
provide education and information related to products or services.

DUTIES AND RESPONSIBILITIES
1) Answer and process customer calls effectively and efficiently
• Utilize available tools to increase call efficiency and accuracy
• Document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call
• Demonstrate applied knowledge of support tools by utilizing them to find answers to customer issues and efficiently document all customer contact
• Present a professional and pleasant image of product and company
• Assist with the installation, applying updates, and or applying patches for the supported application
• Follow excellent troubleshooting steps by asking effective clarifying questions, and discover underlying causes of concern
• Effectively educate customers on product use and assist them in fully utilizing available features to improve office productivity via online and/or onsite
• Demonstrate increased patience and understanding when dealing with difficult or escalated callers
• Exceed customer expectations with outstanding customer service
• Demonstrate a sense of urgency to the queue, customers, and business objectives
• Demonstrate efficient multi-tasking skills to balance all aspects of call flow and additional assigned duties and responsibilities, completing each in a timely manner
• Demonstrate strong knowledge of the product
• Assist with testing of the supported application for different intermediaries, clearinghouses and/or insurance companies as requested

2) Maintain effective call ownership
• Regularly provide single call resolution
• Maintain regular and continuing contact with customer on ongoing issues until resolution is reached
• Regularly review open call logs, update notes, and make reach out calls as needed to resolve ongoing issues and provide superior customer service

3) Proactively work to improve self, team, department, product, and company
• Effectively prioritize time and complete all assigned tasks while maintaining a high level of phone productivity
• Demonstrate strong knowledge of and follow department and company policies & procedures
• Regularly contribute to department knowledgebase, maintaining an effective balance of quality and quantity
• Maintain up-to-date knowledge of currently supported products and recent changes to product or department policies and procedures
• Report all issues found within the currently supported products
• Understand and contribute to team, department, and company goals
• Continually improve personal knowledge, skills, and abilities
• Submit suggestions for team, department, product, and company improvements
• Set and keep goals for individual improvement and advancement
• Demonstrate an ability to maintain effective and professional communication with customers and coworkers
• Complete projects as assigned

4) Demonstrate an increased ability to work with escalated customers and issues

5) Learn and demonstrate advanced product knowledge, including interactions with third party add-on products

6) Other duties and projects as assigned to assist coworkers and management

Qualifications:

• Willing to work on a night shift (Monday – Friday)
• Have good communication skills (written and verbal)
• Can work under minimum supervision and with good comprehension
• 3-6 months of BPO experience
• A bachelor's degree in computer science or information technology would be advantageous. (Fresh Grads are welcome)
• Willing to work onsite; preferably residing in Makati or nearby areas

OTHER BENEFITS:

• Government Mandated Benefits
• Night differential bonus
• HMO Coverage
• Service Incentive Leaves upon regularization (maximum of 15 credits)
• 13th month pay and other bonuses
• Birthday Leave
• Bereavement Leave (3 consecutive days)
• Meal allowance and perfect attendance bonus upon regularization
  
  Know someone who'd be perfect for this role? Refer them to us through the link below and get rewarded via Gcash for every successful hire: https://rb.gy/u35c6
• Grad trainees, junior, entry-level, and admin positions: PHP 3,000
• Intermediate positions: PHP 5,000
• Senior and hard-to-fill positions: PHP 8,000

Send them our way, and let's win together!

Check our website to see more:
https://thebackroomop.com/

And our Facebook page if you want more:
https://www.facebook.com/TheBackRoomOP

And here's the link to our Glassdoor page, where you can see what our team members have to say about us:https://www.glassdoor.com/Reviews/The-Back-Room-Philippines-Reviews-E3846636.htm

Get the word out!

Responsibilities:

• Handling customer quality issues & continuous improvement activities of products & processes.
• Coordinate with quality related issues to follow-up on effective corrective/preventive actions.
• Perform activities such as process optimization, benchmarking through statistical tools/software.
• Handle external audit in accordance to Technical Specifications & ISO standards.

Requirements:

• Degree in Chemical/Chemistry/Materials Science/Mechanical Engineering
• Experience in servicing customers' quality related issues in semiconductor industry
• Knowledge of DOE & JMP and QC tools (FMEA, SPC and 8D format report writing)
• Familiar with IATF16949 requirement is a plus. Entry level are welcome to apply.

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894