Total 1,248 support analyst job vacancies in Hong Kong

We are in search of a Senior Finance Analyst who will be responsible for supporting Finance processes and projects critical to the business and reporting.  In this role you will have the opportunity to administer and maintain models including allocations, financial projections and analysis, actual reporting, and support efforts to centralize forecasting across finance.  You will also act as central support and expert of the relevant tools and applications that house these processes, provide guidance to team members, and recommend solutions that improve and streamline our business bringing value to the organization.  In addition, you will act as a subject matter expert on Finance programs and projects that relate to your area of expertise.

• Partner with the finance organization utilizing your understanding of Finance processes to develop tool application strategy and vision.

• Partner with the broader business organization and IT to centralize forecasting processes.

• Use end to end systems thinking to design, document and recommend solutions to meet strategic and operational goals.

• Provide in-depth, domain specific analysis of technical problems or issues, research and recommend alternative actions for problem resolution.

• Support end users with production issues and enable end user self-sufficiency in the application.

• Support tool adoption by leading education sessions and training end users.

Qualifications & Skills:

• Bachelor’s degree in finance, information systems or related field

• 5+ years of experience in finance, accounting, and/or reporting

• Demonstrate understanding of FP&A processes and best practices

• Strong analytical, problem-solving, and organizational skills

• Highly effective verbal and written communication skills, attention to detail

• Proficient in SAP, Hana, and SQL

• MS Word, Excel, and PowerPoint skills

Job Summary

Role: AI Systems Analyst

Start: ASAP

Duration: 12 Months

Location: Singapore

We are seeking an experienced AI System Analyst with 6+ years of relevant experience in data architecture, AI/NLP use case design, and enterprise analytics systems. The ideal candidate will play a key role in bridging business, regulatory, and technical teams by translating complex requirements into scalable AI-enabled solutions, with a strong focus on NLP-driven analytics and enterprise data platforms.

This role requires deep understanding of data lake and data warehouse architectures, unstructured data processing, and AI/NLP use case implementation. The successful candidate will support solution design, effort estimation, test strategy validation, and stakeholder communication across business and technical domains, particularly in regulated environments such as banking and financial services.

Requirements:

- Bachelor’s degree in Computer Science, Information Systems, Data Science, Engineering, or a related field.

- Minimum 6+ years of relevant experience in AI systems analysis, data architecture, analytics, or similar roles.

- Strong experience in data architecture design across Data Lake and Data Warehouse environments.

- Hands-on experience designing NLP and AI use cases (Text classification and categorization, Named entity extraction, Risk indicator identification, Summarization of documents, alerts, or cases).

- Strong experience in requirements analysis, solution design, and translating business needs into technical specifications.

- Proven ability in effort estimation, project scoping, and delivery planning for technical initiatives.

- Experience reviewing and validating test strategies, functional test cases, and data validation frameworks.

- Strong understanding of enterprise data platforms and data lifecycle management.

- Ability to design logical data layering and curation strategies supporting AI, analytics, and reporting use cases.

- Experience working in regulated environments such as banking, financial services, or other compliance-heavy industries is highly preferred.

- Strong understanding of risk management, governance, and compliance requirements in data and AI systems.

- Experience working with unstructured data and enterprise-scale data processing systems.

- Familiarity with AI/NLP-based analytics implementations in production or enterprise environments.

Roles and Responsibilities:

- Analyze business, regulatory, and compliance requirements and translate them into scalable technical and AI-enabled solution designs.

- Design and define data architectures supporting AI and NLP use cases across data lakes and data warehouse platforms, including ingestion, curation, and governance of structured and unstructured data.

- Translate business requirements into NLP-driven analytical use cases such as text classification, entity extraction, risk indicator identification, and summarization of alerts, cases, and documents.

- Define logical data layering and curation strategies to support reporting, analytics, and AI/ML workloads.

- Perform detailed effort estimation for projects, enhancements, and change requests, ensuring accurate delivery planning and resource alignment.

- Communicate complex technical, architectural, and AI concepts to business stakeholders and senior leadership in a simplified and structured manner.

- Review and approve test strategies, functional test cases, and data validation approaches to ensure alignment with business and technical requirements.

- Collaborate with data engineers, data scientists, and business analysts to ensure end-to-end solution feasibility and consistency.

- Support solution governance by ensuring compliance, data quality, and architectural standards across AI and analytics initiatives.

- Identify opportunities to enhance business processes using AI/NLP-driven insights and automation.

- Facilitate requirement gathering sessions and stakeholder workshops to align expectations and define solution scope.

Please send your application highlighting:

- Your relevant experience

- Current/expected salary

- Availability information

- A latest MS-WORD Resume

**We regret that only short-listed applicants will be contacted.**

GECO Asia values the data privacy rights of our customers, associates, partners and prospective applicants. We have a privacy policy that governs our collection and use of personal data in place. In conjunction with the PDPA act in Singapore, we have updated our Privacy Policy and Terms of Use to better clarify our collection and use of your personal information. The same can be found here (https://www.geco.asia/about/privacy-policy)

Note: GECO Asia is an Information Technology Consulting Services provider. We provide specialist IT and Digital Transformation specialist resources on a project (SOW) and/or permanent basis. We operate under a Comprehensive License offered by Ministry of Manpower, Singapore.

[GECO Asia Pte Ltd, License No. 07C4453]

[2 Venture Drive, #10-18 Vision Exchange, Singapore 608526]

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Risk Operations team is looking for an experienced analyst to join an industry leading global fraud operations team. This role is responsible for conducting onboarding, as well as periodic risk reviews and investigations related to fraud, supportability, and compliance requirements for Stripe’s Greater China (GCN) users.

In addition to executing complex, unified user risk assessments these analysts will work collaboratively with cross-functional teams and stakeholders to expand the impact of the team to scale Greater China (GCN) user risk assessment and support processes. 

They should have a deep understanding of risk analysis in either fraud, compliance or user policy/TOS, demonstrate excellence conducting complex reviews of high volume/new users, strong analytical skills, comfort engaging directly with users via email/live calls, and experience leading process improvement initiatives in a highly cross-functional & collaborative environment.

What you’ll do

Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity. While the promise of a global online economy is palpable, it doesn’t come without significant risk. Billions of dollars are processed by Stripe each year and the Fraud Operations team works to ensure that exposure is minimized while facilitating company growth.

We are looking for someone passionate about minimizing risk while enabling our Greater China users, conducting in-depth risk investigations across fraud, policy, and compliance, and who has a strong desire to work collaboratively with stakeholders while building and scaling risk investigations and support for Greater China.  This position works closely with cross-functional stakeholders across go to market, operations, risk, and product to mitigate financial and ecosystem risk while enabling our users. 

The right candidate for this role will have a minimum of four years experience conducting complex risk investigations and building & scaling risk processes in a highly collaborative and cross-functional environment, preferably within ecommerce or payments. Candidates should also have experience working closely with cross functional stakeholders to drive investigative and operational process improvements, conduct root cause analysis, and be fluent in written and spoken Mandarin.

Responsibilities

• Conduct unified risk reviews for Greater China users at onboarding; investigating and identifying fraud, compliance, and policy risks.
  
• Work directly with users and go to market to build context into business models, validate documentation, and assess supportability.
  
• Conduct periodic investigations on high risk accounts to identify and mitigate fraudulent or other high risk behaviors.
  
• Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate emerging risks and build for scale through a collaborative approach with stakeholders.
  
• Lead cross functional projects to improve operational processes and tools to enhance detection and actioning of high risk users.
  
• Investigate, mitigate, and remediate incidents related to fraud, compliance, or supportability risks.
  

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• At least 4 years of experience conducting complex risk investigations.
  
• A minimum of 1 year of experience in leading risk-related projects or initiatives, while effectively collaborating with cross-functional stakeholders.
  
• Experience using data to propose creative solutions to both tactical and strategic problems.
  
• Creative mindset, strong team orientation, and exceptional problem-solving capabilities.
  
• A willingness and ability to challenge the status quo and propose improvements.
  
• An aptitude for approaching challenges from the user’s perspective while maintaining a pragmatic and solutions-oriented approach.
  
• Professional fluency in both written and verbal Mandarin communication, as this role is responsible for conducting onboarding, as well as periodic risk reviews and investigations related to fraud, supportability, and compliance requirements for Stripe’s Greater China users.
  

Preferred qualifications

• In depth experience conducting risk assessments focused on either fraud, compliance, and supportability.
  
• Risk experience focused on APAC and Greater China, preferably in payments, e-commerce, or fintech.
  
• Experience working directly with users to fulfill document requests, onboarding, and risk requirements.
  
• Experience designing fraud/risk workflows, analyst tooling, and processes/procedural workflows.
  
• Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations

Responsibilities  

- Quote leadership, quote analysis & consolidations, commodities classifications

- cBOM management, purchasing parameters mgmt.

- Lead-up x-functional team, plan & drive execution of all supply Chain initiatives which includes    lead time reductions, Payment terms/Delivery terms improvement, contractual, agreement on SMI/VMI/JIT

- Manage Cost Saving /re-design Initiatives (Lead, by accounts), take lead to drive on cost   savings initiatives, alternate sourcing, VAVE, price benchmark

- Interface with customer on project milestone, Supply Chain initiatives

- Manage ECN implementation, tracking & execution

Requirements

-Diploma in Engineering/Business Administration, having Engineering educations background will be an added advantages 

-Min 8-10 years of relevant work experience in Supply Chain/Procurement

-Good communication and interpersonal skills

-Having experience working in EMS & able to start work within short notice period will be an added advantag

• 8+ years of experience as a Business Analyst within Retail Banking or Financial Services.

• Strong experience in Payments, Transaction Banking, or Operational Processing platforms.
• Exposure to SWIFT messaging, payment processing, reconciliation, and settlement workflows.
• Experience in Retail Banking Loans and Lending products is good to have
• Proven expertise in requirements elicitation, business process mapping and gap analysis
• Experience supporting system migration, platform modernization, or workflow automation projects.
• Strong understanding of SDLC, Agile, and Waterfall delivery methodologies.
• Hands-on experience with SIT, UAT coordination, defect tracking, and release management.
• Excellent stakeholder management, communication, and documentation skills.

The primary role of the Tax and Finance Analyst is to ensure the company tax and financial accounting and reporting are compliance with the local financial reporting standards and regulations.

Key Responsibilities

• To ensure quality and integrity of the financial statements in accordance with IFRS (International Financial Reporting Standard) under the Advantest Group reporting and the local statutory reporting requirement.
• To prepare and file local financial statements, tax returns and other local statutory reports on a timely basis.
• To prepare regional budget on semi-annually, keep track the monthly actual vs budget and analyse the variance.
• To prepare analysis of tax related matter and support tax audits.
• To prepare financial analysis and support local statutory audits.
• To perform monthly account reconciliation
• To enhance the company tax compliance by providing training, advice, and identifying and implementing process improvement.
• Manage communication related to tax risks on business transactions and collaborate with internal teams to assist business transactions and provide assistant to global accounting team.
• Manage regional GL support activities.
• Participate in other projects and complete ad-hoc assignments as assigned.

Key Competencies Skills

• Analytical skills
• Microsoft office
• Experience in ERP such as Oracle or SAP
• Bachelor’s Degree in Finance, Accounting or equivalent

Key Responsibilities

• Demand Planning & Forecasting – Predict customer demand and align inventory levels.
• Procurement & Supplier Management – Source materials, negotiate contracts, and maintain supplier relationships.
• Inventory Control – Optimize stock levels to avoid shortages or excess inventory.
• Logistics & Transportation – Manage warehousing, shipping, and distribution networks.
• Production Coordination – Ensure manufacturing schedules align with demand.
• Risk Management – Address disruptions such as supplier delays, shortages, or transportation issues.
• Cost Optimization – Reduce supply chain costs while maintaining service quality.
• Performance Analysis – Track KPIs such as inventory turnover, fill rate, lead time, and on-time delivery.

Common Skills

• Supply chain planning
• Data analysis and forecasting
• ERP systems (e.g., SAP, Oracle SCM Cloud)
• Negotiation and supplier management
• Inventory management
• Project management
• Problem-solving and decision-making

Typical KPIs

• On-time delivery rate
• Inventory turnover
• Order fulfillment cycle time
• Forecast accuracy
• Logistics cost as a percentage of sales
• Supplier performance

Key Responsibilities

• Prepare weekly/monthly sales and management reports
• Analyze sales, pricing, GM, inventory & AR aging
• Support budgeting, forecasting & long-term planning
• Prepare purchase and overhead analysis reports
• Coordinate HFM/Hyperion reporting and financial schedules
• Support Power BI reporting and ERP system updates
• Participate in process improvement and business projects

Requirements

• Diploma/Degree in Business, Finance or Accounting
• Minimum 5 years relevant experience in MNC environment
• Strong Excel and analytical skills
• Experience with Hyperion/HFM and ERP systems
• Power BI knowledge is an advantage
• Good communication and problem-solving skills

Preferred

• Manufacturing industry exposure is a plus
• Knowledge of IFRS and reporting processes
• Interest in AI tools and automation is welcomed

MerchantSpring is a SaaS analytics and reporting platform that helps agencies, investors, brands, and vendors track and optimize performance across more than 120 e-commerce and marketplace channels, including Amazon, Walmart, and Shopify. Working at the intersection of software, data, and commerce, the team builds tools that help customers make sense of complex performance signals and act on them with confidence.

We're seeking a Technical Support Engineer with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why. In this role, you will handle a wide variety of tickets across from data discrepancies and marketplace integration issues to performance, UI, and reporting questions.

You will sit on the frontline of the platform, helping customers navigate technical issues while contributing to a more reliable and scalable product experience. This is a great opportunity for someone who enjoys deep investigation, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes into long-term solutions.

• Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
• Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
• Experience owning support tickets end-to-end: reproducing issues, identifying root cause, resolving independently when possible, and escalating with clear documentation.
• Triage and prioritize incoming tickets based on customer impact, business value, and urgency.
• Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
• Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
• Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
• Write simple scripts and SQL queries to investigate data issues and automate repetitive support tasks.
• Spot patterns in support data and surface product improvement opportunities to the wider team.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 6 years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Experience in Node.js, TypeScript, React, PostgreSQL, and MongoDB (or another database systems).
• Strong analytical and problem-solving skills with a natural instinct for root-cause investigation.
• Proficient in SQL and comfortable reading AWS CloudWatch logs to diagnose issues.
• Comfortable working with REST APIs (Postman/cURL) and Browser DevTools (Network and Console tabs).
• Excellent written and verbal communication to explain technical issues clearly to non-technical customers and to engineers.
• Ability to triage, prioritise, and stay calm under pressure across multiple concurrent tickets.
• Experience using Jira or a similar ticketing/support tool.
• Ability to leverage AI coding assistants to boost overall productivity like investigating issues and automating repetitive support tasks.

Nice to Have

• Experience supporting B2B SaaS, analytics, or other data-heavy products.
• Familiarity with e-commerce or marketplace platforms (e.g., Amazon, Shopify, WooCommerce) and concepts such as orders, products, and categories.
• Power user of AI tools like Claude, Cursor, or similar to accelerate investigation and documentation.

• Build our support function from the ground up: you won’t inherit a playbook, you’ll write it. Define the tooling, processes, SLAs, and standards that will guide the team as we scale.
• A clear path to own and grow the department. Start as the technical anchor for support, and grow into the leader who shapes hiring, structure, and strategy as the team expands with you.
• Create impact role at the intersection of product, customers, and engineering. Your work directly shapes product quality and the customer experience.
• Work with a modern tech stack and cloud-native architecture across a global, fast-moving team.
• Grow technically and professionally, own the customer experience end-to-end and have visible influence on the product roadmap.

Skills:

Cisco ACI Support

• Work with network teams to support server connectivity through Cisco ACI.
• Understand concepts such as EPG, Bridge Domain, VRF, Tenant, Contract, VLAN, and VMM integration.
• Assist in troubleshooting connectivity issues between servers, applications, and networks.
• Validate server network configurations, routing, firewall rules, and ACI policies.
• Support infrastructure changes involving application and server network segments

Job Description:

• Provide technical assistance to customers via on-site visits, phone calls, WhatsApp, and email communications.
• Perform installation, commissioning, maintenance, fault diagnosis, and repairs at customer locations.
• Collaborate with vendors to escalate and resolve complex technical issues.
• Deliver training sessions and product demonstrations to end users or clients.
• Handle internal product servicing and support training initiatives.

Requirements:

• Diploma in Electrical/Electronic Engineering, Information Technology, or a related field.
• At least 2 years of relevant work experience.
• Strong communication and presentation skills, both written and verbal.
• Service-minded with a proactive and positive approach toward customer engagement.

To submit your application, please apply online apply@rn-care.com or call +(65) 6223 0323 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

Job Description

We are looking for a Admin Assistant (Sales Support) to assist our sales team with administrative and coordination tasks in the office.

This role focuses on supporting the sales team with documentation, quotations, and order processing. Training will be provided.

This position is suitable for candidates seeking to build experience in sales administration and office coordination.

Key Responsibilities

• Assist in preparing sales quotations
• Enter and process sales orders in the company system
• Maintain proper sales documentation and records
• Assist Sales Executives with administrative coordination
• Coordinate internally with operations and accounts teams
• Follow up internally on order status where required
• Provide general administrative support to the sales department

Requirements

• Basic computer skills (Microsoft Word, Excel, email)
• Organized and able to follow up on assigned tasks
• Responsible and able to work independently
• Prior administrative experience is helpful but not required
• Fresh graduates and candidates seeking entry-level office experience are welcome to apply.

Working Hours
Our office working hours are Monday to Friday, 8:30 AM – 6:00 PM.

About Us:

Linkgas Engineering Enterprise is a leading provider of fire protection services in Singapore, dedicated to ensuring the safety of lives and property through reliable and innovative fire protection solutions. We specialize in the design, installation, and servicing of cutting-edge fire suppression systems and products.

We are a well‑established law firm in Singapore providing a full range of legal services, with a strong focus on conveyancing and litigation. We are seeking a dedicated Conveyancing Support (Lodgment) staff member to join our team.

Key Responsibilities: -
- Administrative support to conveyancing secretaries
- SLA searches
- E‑Lodgment / E‑Filing
- Journal entries for lodgment
- Grant of access for Pay‑In and Pay‑Out
- Completion reports preparation
- File archiving and record management
- Other incidental administrative tasks as required

Requirements: -
- Some experience in conveyancing support preferred
- Proficiency in MS Office
- Quick and accurate typing speed
- Conscientious, with strong attention to detail
- Team player with good communication skills
- 5‑day work week
- Permanent position

What We Offer:
- A competitive remuneration will be offered to the successful candidate.
- A pleasant and conducive work environment is assured.

How to apply: -
Interested applicants may send their resume, expected salary, and availability to recruit@mstt.com.sg or call HP no: 9155 5623 for an interview.

Only shortlisted candidate will be contacted.

Job Overview

We are a dynamic trading company based in Singapore. Our IT team is essential in managing infrastructure, ensuring smooth system operations, and implementing solutions to support business needs. We are seeking a Senior IT Support Specialist to help maintain the efficiency of our IT systems and support day-to-day technical operations.

Responsibilities and Duties

Global Office IT Support

• Provide senior-level IT support for global offices, ensuring efficient and smooth IT operations across all locations.
• Troubleshoot and resolve complex hardware, software, and network issues, minimising downtime and disruptions.
• Oversee the provisioning, configuration, and lifecycle maintenance of IT equipment across office environments.

System Administration & User Management

• Administer user accounts, permissions, and Microsoft 365 services, ensuring seamless access and collaboration tools for all employees.
• Manage IT onboarding and offboarding procedures, providing efficient setups and deactivation of access.
• Maintain and update an accurate inventory of IT assets across global office locations.

Escalation & Leadership

• Act as the primary escalation point for complex IT-related issues, ensuring quick resolution for regional teams.
• Develop and implement IT support standards, documentation, and best practices across regions.

Project Management & Infrastructure Support

• Lead and support infrastructure projects, including office expansions, system upgrades, and global IT rollouts.
• Collaborate with external vendors to ensure consistent and high-quality service delivery.

System Monitoring & Performance

• Monitor IT systems’ performance and reliability, identifying opportunities for improvement and optimisation.
• Contribute to ongoing digitalisation efforts, enhancing system capabilities and efficiency.

Qualifications

• Education: Degree or Diploma in IT, Computer Science, or a related field.
• Experience: 5+ years of IT support experience, with at least 2 years in a senior or regional role.
• Skills: Strong communication skills, with the ability to support cross-cultural and cross-regional teams.
• Highly organised, self-driven, and capable of managing IT operations across multiple time zones.
• Open to providing 24/7 IT support as required.

Skills:

L3 Application Support Engineer to ensure 24/7 reliability, performance, and security of critical banking applications.

You’ll own complex incident resolution, drive automation to reduce manual toil, and partner with Dev, Security, and Business teams to maintain high availability and compliance.

Core Day-to-Day Responsibilities:

1. System Reliability & Availability Management  Provide L3 application support with continuous monitoring of critical production banking apps to ensure maximum uptime  Rapidly triage, diagnose, and resolve P1/P2 incidents while meeting corporate financial SLAs  Perform daily health checks, system updates, patches, and proactive monitoring to detect anomalies before business impact  Support DR drills and lead high-severity incident response with swift troubleshooting to maintain system resilience

 2. DevOps Engineering & Automation  Manage and support application deployments, automated configurations, and batch jobs via CI/CD pipelines  Identify, prioritize, and remediate system vulnerabilities/security flaws per compliance standards  Track EOS/EOL software components and plan technical upgrades to ensure system integrity and regulatory compliance  Design and implement automation scripts in PowerShell, Bash, Python to eliminate repetitive tasks and streamline maintenance/reporting

 3. Cross-Functional Collaboration & Environment Control  Work closely with developers, vendors, security/compliance teams, and business units to investigate issues and deliver long-term fixes  Coordinate and execute change/release management across Dev, UAT, and Production to maintain environment uniformity  Author and maintain technical runbooks, incident post-mortems, and engineering documentation to empower L1/L2 support and onboarding  Key Skills

Key Skills:

Azure, RHEL, Windows Server, SQL Server, MongoDB, Redis, Elasticsearch, PostgreSQL, Jenkins/GitLab CI/CD, ELK, Grafana, PowerShell, Bash, KQL, Azure AD, Defender for Cloud, ITIL