Total 1,248 support analyst job vacancies in Hong Kong

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following -

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.

• Provide 1st level on-site IT support to the end-users on 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.

• Provide findings and timely status update to the Project Manager on major issues escalated by users.

• Perform daily health check and inventory check on system.

• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.

• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

Requirements

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

Benefits

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

• Act as the primary owner and single point of contact for all Level 3 (L3) support issues.
• Record, track, and manage support incidents and vendor tickets through resolution.
• Maintain and manage the offshore support roster, including shift planning and assignments.
• Ensure adequate coverage during holidays, weekends (when applicable), and critical business periods.
• Liaise with product vendors for escalations, defect reporting, patch management, and related matters.
• Collaborate with onshore development teams to resolve bugs, configuration issues, and data corrections.
• Lead root-cause analysis sessions and drive the closure of preventive and corrective actions.
• Deliver timely and accurate updates during high-severity incidents.
• Work with system owners to assess technical impact and establish recovery timelines.
• Review code for hotfixes, updates, and technical implementations to ensure quality and compliance.
• Validate change documentation, including impact analyses, release procedures, and test evidence.
• Prepare change requests, risk assessments, and rollback strategies.
• Represent changes (bug fixes, hotfixes, configuration updates) at Change Advisory Board (CAB) meetings.
• Coordinate production deployment schedules and communications across multiple teams.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• At least 8 years of application support experience, with 2–5 years in a senior or leadership-level L3 support role—preferably within the banking or financial sector.
• Professional certifications such as PMP, PRINCE2, or ITIL are highly advantageous.
• Solid knowledge of incident management, problem resolution, and production support processes.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in Java development and SQL is required.
• Experience deploying and maintaining Java cloud-native applications in cloud environments is a plus.
• Familiarity with the Newgen BPM system is advantageous.
• Experience with container platforms such as Kubernetes or OpenShift is a plus.
• Understanding of key enterprise infrastructure concepts, including Load Balancers, Firewalls, API Gateways, High Availability, and Monitoring/Logging.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Responsibilities

• Provide technical assistance and support to end-users who are experiencing software or application related issues. 

• Ensure the smooth functioning of computer systems and addressing users' concerns promptly and effectively. 

• Resolve IT-related problems, improving user experience, and maintaining a high level of customer satisfaction. 

• Escalate and respond back to users on the outcome of their highlighted issues within the required KPI/SLAs.

Requirements

• Diploma in Computer Engineering or related discipline with 1 - 2 years of experience in a technical support or helpdesk role

• Experience in handling ticket management and escalations in a service desk environment

• Strong troubleshooting and problem-solving skills for application-related issues

• Hands-on experience with ServiceNow or similar ticketing systems

Good to have: 
a) Familiarity with ITIL processes (e.g., incident, problem, and service request management)

b) Experience working in SLA/KPI-driven support environments, with an understanding of service performance and reporting expectations

c) Experience in customer-facing or end-user support roles, with strong communication and user engagement skills

Licence no: 12C6060

Basic: $3000 - $3500
Mon - Fri: 9.00am - 6.00pm
Location: Sengkang
Permanent role + VB (up to 4 months) + 14 AL + Yearly Company Trips

Responsibilities

• Provided daily IT support and resolved hardware, software, and network issues for end users.
• Installed, configured, and maintained desktops, laptops, printers, and IT equipment.
• Managed servers, performed system updates, and monitored system health.
• Configured and supported network infrastructure, including firewalls, VPNs, switches, and connectivity.
• Administered Microsoft 365, including user accounts, email setup, and access management.
• Coordinated with vendors for IT procurement, technical support, and issue resolution.
• Supported cybersecurity operations, including antivirus management, monitoring, and policy compliance.
• Maintained IT documentation, standard operating procedures, and asset inventories.
• Managed Active Directory (AD), including user account administration and file/folder permissions.
• Provided technical troubleshooting and user support to ensure system availability and performance.
• Liaise with vendors for IT-related support and services.

Requirements

• Min 1 year of experience in end user support.
• Able to work in a fast-paced environment.
• Good understanding of networking concepts, including TCP/IP, VPNs, switches, and firewalls.

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

This role will bridge the gap between our technical capabilities and our clients' needs, providing expert support to our sales team whilst leveraging construction experience to enhance client relationships and drive business growth. This role is instrumental in translating complex engineering solutions into compelling sales propositions, ensuring clients receive the technical guidance they need to make informed purchasing decisions.

Key responsibilities

• Manage and coordinate customer requirements to ensure timely and accurate delivery of products and services.

• Act as the primary point of contact for customers, addressing inquiries and resolving issues in a prompt and professional manner.

• Collaborate with internal stakeholders to clarify and resolve technical concerns efficiently.

• Prepare and maintain regular reports on order status, performance metrics, and customer updates.

• Monitor and ensure on-time delivery of customer orders, proactively addressing potential delays.

• Develop and maintain in-depth knowledge of the company’s products and service offerings to effectively support customers.

• Maintain accurate and up-to-date customer records, databases, and documentation.

Are you a detail-driven science graduate looking to build a meaningful career in quality assurance? Here's your chance to join a reputable multinational chemical company on Jurong Island — where your analytical skills will directly impact product quality, safety, and operational excellence.

Role Details

• Remuneration Package: Up to $4,000 + Monthly Allowances $1,000 (Experienced Candidates)

• Annual Bonus: AWS + Company Variable and Performance Bonus

• Location: Jurong Island (company transport provided to/from Jurong Island)

• Employment Type: Permanent, Full-Time

• Shift: 12-Hour Rotating Shifts

• Career Growth: Structured development within a global MNC

Key Responsibilities:

As a QC Analyst, you'll be at the heart of laboratory operations — ensuring every product that leaves the facility meets the highest quality and safety benchmarks.

• Conduct routine and non-routine QC analysis on raw materials, in-process samples, and finished products

• Interpret QC results and make sound, independent decisions to support process control

• Collaborate with cross-functional teams to uphold compliance with quality standards

• Take full ownership of the QC laboratory outside of regular hours

• Lead short-term projects including non-routine analysis and customer complaint investigations

• Maintain calibration records and ensure all lab equipment is in optimal condition

• Communicate results accurately and promptly to relevant departments

• Mentor and guide new team members

Key Requirements:

• Degree in Chemistry or a related discipline

• Minimum 2 years of QC experience within laboratory environment

• Familiarity with quality management systems and laboratory techniques

• Strong analytical mindset with sharp attention to detail

• Comfortable working independently in a fast-paced, shift-based environment

• Good verbal and written communication skills

Ready to Take the Next Step?

Submit your CV in MS Word format to connie@triton-ai.com

We regret that only shortlisted candidates will be notified.

Reg No. R1875181| Triton AI Pte Ltd | Licence No. 21C0661

• Experience in Compliance domains such as AML, KYC, Sanctions Screening, Transaction Monitoring, or Regulatory Reporting.
• Strong hands-on experience with Unix/Linux, Shell Scripting, SQL, and Java or Python.
• Experience to Machine Learning concepts, models, and data-driven applications.
• Experience working with CI/CD tools such as GitHub, GitLab, Bitbucket, Jenkins, or Aldon.
• Strong analytical, problem-solving, and stakeholder management skills.
• Experience in Banking or Financial Services environments will be an advantage.

Be part of impactful digital transformation initiatives that enhance business operations, improve user experiences, and deliver innovative technology solutions. If you enjoy bridging business needs with technology and driving process improvements, this opportunity offers a rewarding platform to make a meaningful difference.

Key Responsibilities

• Collaborate with stakeholders to gather, analyse, and translate business requirements into effective system and process solutions.
• Document business workflows, functional requirements, user stories, process maps, and system specifications with clarity and accuracy.
• Support system administration activities, including user access management, workflow configuration, and onboarding processes.
• Develop and maintain reports, dashboards, and data insights to support operational decision-making and performance tracking.
• Act as a key liaison between business users and technical teams to ensure successful delivery of projects and enhancements.
• Participate in solution evaluations, proof-of-concept exercises, and digital innovation initiatives to identify opportunities for greater efficiency.
• Support user adoption through training, documentation, and change management activities.
• Contribute to the implementation and continuous improvement of enterprise and government-related technology platforms.

Requirements

• Diploma or Degree in Information Technology, Business Information Systems, or a related field.
• Experience in business analysis, systems support, IT operations, digital transformation, or related functions.
• Strong analytical thinking, problem-solving, communication, and stakeholder engagement skills.
• Experience in requirements gathering, process mapping, business documentation, or reporting tools will be advantageous.
• Familiarity with enterprise applications, workflow systems, or digital platforms is an added advantage.
• Comfortable working with both business stakeholders and technical teams in a collaborative environment.

Interested applicants, please send your updated resume to leonleong@recruitexpress.com.sg

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

As an Analyst, your responsibilities will include:

Third-Party Risk Profiling

• Lead end-to-end risk profiling of third-party vendors and service providers, applying a solid understanding of TPRM principles.

• Assess inherent risk, determine risk tier classification, and ensure alignment with the firm's TPRM framework and regulatory expectations, demonstrating genuine knowledge of critical risks.

Outsourcing Risk Review (ORR) Documentation

• Own the preparation of comprehensive Outsourcing Risk Review (ORR) documents for each service onboarded.

• Leverage a sound understanding of outsourcing risk drivers, including concentration risk, exit risk, sub-outsourcing, and data residency, to produce thorough, accurate, and audit-ready documents.

Business Analysis & Requirements Capture

• Apply advanced BA techniques to elicit, structure, and document business and operational requirements from service owners and Subject Matter Experts (SMEs) from the control functions.

• Produce well-structured requirement write-ups, detailed process descriptions, and precise service scope definitions, forming the backbone of risk assessments and ORS documentation, ensuring no details are missed or misrepresented.

Stakeholder & Control Function Engagement

• Coordinate and conduct structured review sessions with relevant control functions such as Legal, Compliance, Information Security, Data Privacy, and Business Lines.

• Capture commentary, challenge responses, and secure all required signoffs within agreed timelines.

SME Liaison & Technical Translation

• Act as a critical bridge between technical SMEs and governance documentation.

• Utilize structured BA questioning techniques to extract precise information about services or technologies involved, accurately translating it into risk documentation and leadership materials, with sufficient risk knowledge to identify and challenge gaps or inconsistencies.

Senior Leadership Decks & Reporting

• Prepare clear, well-structured, and visually compelling presentation decks for senior leadership, Risk Committees, and Board-level approval forums.

• Ensure all materials are accurate, concise, and formatted to the highest professional standard using PowerPoint and Excel.

PMO Support & Deliverable Tracking

• Maintain a comprehensive tracker for all risk review deliverables, milestones, and deadlines.

• Provide PMO support including status reporting, issue escalation, action log maintenance, and cross-workstream coordination to ensure seamless execution.

This job advertisement is posted by:

Tan Geok Khim (Deng Yuqin) (R22107857)

A-IT Software Services Pte Ltd

EA License No: 24C2345

“By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by A-IT Software Services and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at [A-IT Software Services PDPA website] and [https://www.e2i.com.sg/pdpa/].”

Responsibilities

• Implement audit trail and governance controls
• Support UAT validation and business sign-off
• Collaborate with business units and Data Analytic teams
• Design, implement, and maintain deterministic rule-based logic
• Convert business requirements and domain knowledge into structured rule frameworks
• Ensure rule versioning, governance, and end-to-end traceability
• Evaluate and enhance Python-based AI components and workflows
• Verify AI-generated outputs for compliance with established business rules
• Undertake any other ad hoc duties as assigned

Requirements

• Minimum 1 to 2 years of experience in UAT/Business Analysis/Data functions
• Experienced in Data analysis, business analysis

Interested applicants please email your resume to meganng@recruitexpress.com.sg
Megan Ng Su Ting (CEI No.: R23115059)
Recruit Express Pte Ltd
EA Licence No: 99C4599

*** We regret that only shortlisted candidates will be contacted.

Details of the Division and Team

• The Institutional Client Group (ICG) is a global sales platform within Deutsche Bank’s Investment Bank covering a broad range of institutional clients, including hedge funds, insurance companies, asset managers, banks, central banks, sovereign wealth funds and private banks.

• We are looking for an Analyst or Associate to join the ICG Insurance coverage team in Singapore. The team is responsible for the distribution of financing and credit products to global insurance companies, with a particular focus on credit insurance. The role is a client facing role but also involves close collaboration with product teams across the origination, structuring, distribution and execution of transactions.

• The team is based in Singapore and is part of a broader global credit insurance platform working closely with colleagues in London. This provides cross-border collaboration and exposure to a global set of clients, products and transaction opportunities.

What we will offer you:         

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services

• Comprehensive leave benefits

• Gender Neutral Parental Leave

• Hybrid working arrangement

• 21 days of annual paid leave, plus public holiday

• A culture of continuous learning to aid progression

Your key responsibilities

• Develop relationships with global insurance companies, with a focus on credit insurance distribution

• Partner with regional financing and product teams to market and distribute structured financing opportunities to insurance clients

• Help manage transactions through the full deal lifecycle, from marketing and client engagement to execution and post-trade follow-up

• Coordinate with Legal, Trading, Operations and other internal stakeholders to support timely and well-controlled transaction execution

• Prepare client materials, support documentation review and contribute to the day-to-day management of the business pipeline

Your skills and experience

• Minimum 1 year relevant experience in credit, financing, or institutional sales

• Experience working with institutional clients, including banks, insurers, asset managers or other financial institutions

• Strong interest in structured financing products and credit insurance

• A genuine interest to learn about credit fundamentals

• An interest in financial markets and in particular in credit markets and macro economics

• Ability to manage multiple workstreams and transactions with strong attention to detail

• Strong communication and interpersonal skills, with a proactive and self-motivated approach

• A strong team focus

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity:
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Be part of a meaningful healthcare environment where you will support daily patient interactions, clinic operations, and quality care delivery. This role provides an opportunity to develop valuable healthcare service and administrative skills while working closely with medical teams.

Responsibilities:

• Assist doctors during consultation sessions and support basic examination procedures
• Record and update patients’ information accurately in clinical records and relevant forms
• Perform basic patient care activities such as eye evaluation tests, eye drop instillation, and provide guidance on basic eye care practices
• Assist patients with enquiries regarding payment schemes and clinic processes
• Manage patient registration, appointment scheduling, queue systems, and record retrieval
• Handle billing enquiries, cashiering duties, and front counter operations
• Prepare clinic reports and support daily administrative activities
• Coordinate with doctors, nurses, and internal teams to address patient-related matters
• Support clinic opening and closing procedures when required

Requirements:

• Minimum N/O/A Levels or Diploma in any discipline
• No prior experience required; structured training and guidance will be provided
• Able to commit for a minimum of 3 months
• Available to commence work immediately or within a short notice period
• Strong communication skills with a patient-focused mindset
• Interested in building experience within the healthcare industry

Interested candidates are welcome to send your updated resume to healthcaretemps@recruitexpress.com.sg
(Attn: Patient Services Associate)

Thank You.

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

Job Description

• Industry/ Organization Type: Wholesales and Retail Clothing Industry
• Position Title: Sales & Retail Support Manager
• Working Location: Central – Bugis (Walking distance from the company to MRT)
• Working Hours: 5 days / Mon-Fri: 8.45am-5.30pm
• Salary Package: Up to SGD 5000 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Identify and curate attractive product assortments to propose to external stakeholders in support of in-store events.
• Conduct market research and recommend new business opportunities and ideas for service improvements to drive profitability.
• Ensure service and operational excellence by establishing and enforcing organizational standards across the sales team.
• Deliver product training to Retail Promoters and ensure they are equipped with the necessary product knowledge.
• Ensure the sales team adheres to the company's SOPs and policies.
• Oversee product displays and POP (Point of Purchase) materials, including price and product tags, ensuring compliance with company and departmental store guidelines.
• Maintain strong relationships with internal and external stakeholders by providing timely support, guidance, and communication.
• Prepare and present weekly, monthly, and ad-hoc reports by collecting, analyzing, and summarizing relevant data.
• Monitor and manage healthy inventory levels across retail stores.
• Assist with stock movements and event setups (e.g., setting up wagons), including the flexibility to travel between stores as needed.
• Mentor and support the sales team by providing solutions, answering procedural and technical queries, and promoting skills development.
• Oversee daily retail operations including inventory processing, logistics coordination, and team support including weekends when necessary.
• Develop and implement sales strategies, collaborate closely with the sales team to meet targets, and lead monthly sales meetings.
• Support the Merchandising Team with stock-taking activities and ensure compliance with company SOPs related to stock movement.
• Carry out any other ad-hoc duties as assigned.

APPLY NOW!!!

• Min.3 years of working experience as a Sales manager in the retail industry
• Proven background in retail sales, preferably with experience managing retail outlets or department store counters
• Candidates with prior experience overseeing departmental counters in major retail establishments such as Takashimaya, CK Tangs, or Isetan will be highly preferred
• Proficient in Microsoft Office (Especially Excel and PowerPoint), PS (Photoshop) or Al (Adobe Illustrator) will be added advantage
• Must be willing to work late hours when required, especially during event setups and teardowns.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79648 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

The client is a HNW insurance broker firm.

Job responsibilities

• Prepare presentation decks for sales team usage for client engagement

• Assist in gathering relevant information and documentation from clients and relevant stakeholders.

• Maintain service standards to develop and improve customer satisfaction and retention

• Ensure that all customer requests are handled in a timely and consistent manner

• Ensure that all transactions are in adherence to regulatory, compliance and internal audit requirements

• Support sales team to provide excellent service to high net-worth clients to achieve client retention

• Partner customer, Business Support and service providers to ensure timely transaction processing and service delivery of customers requirements and enquiries

• Help in organizing and executing client prospecting activities, including lead tracking and initial outreach.

• Support follow-up and meeting scheduling with prospective and existing clients and partners.

Skills and requirements 

• Diploma in Business Administration, Finance, Marketing, or related field.

• At least 3–4 years of experience in a support, coordination, or client service role. Familiarity with insurance application processes and terminology is a strong advantage.

• Strong organizational and time-management skills; able to multitask with minimal supervision

• Proficient in Microsoft Office (Word, Excel, PowerPoint)

• Excellent written and verbal communication skills

• Customer-focused with strong interpersonal and teamwork skills

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

Reg. No. R2199597

BeathChapman Pte Ltd

Licence no. 16S8112

• Working Location: Bedok / Kaki Bukit
• Salary: $2500 - $3200
• Working Hours: Mon-Fri, 9am-6.30pm
• Well Established Company
• IT Industry

Job Responsibilities:

• Prepare quotations, invoices, and sales orders

• Process purchase orders (PO), delivery orders (DO)

• Manage and track sales transactions and documentation

• Respond to customer enquiries and solve order issues or product-related questions

• Coordinate with internal departments and ensure orders, delivery, and billing flow smoothly across teams

• Help prepare reports, sales documents and assist with tender submissions

• Meet customers/presentations or attend customer/vendor events

Requirements:

• Minimum 1 year of relevant experience as a Sales Coordinator or similar role

• Proficient in Microsoft Office (Word, Excel, Outlook)

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Barry Ang Ze Xin (Reg No : R26159529)

EA Recruitment Pte Ltd

EA License No: 21C0492