Total 5,264 Full-time support analyst job vacancies in Hong Kong

Company: Gridlines

Gridlines is a rapidly growing financial modelling consultancy practice. We transforming the world of financial modelling, helping our clients to make complex financial decisions quickly and with confidence.

We love to work with exciting clients that are making a big impact on the world around us, helping to tackle some of the world's greatest challenges.

We plan to continue our rapid expansion and are looking for the brightest and best talent to join us on this journey.

Role:

• We are seeking an experienced model audit professional that is passionate about financial modelling and driven by growth.
• You will work with a team of modelling professionals to analyse and review complex financial models, ensuring they are robust and reliable.

Operations:

• Support financial model audit assignments, ensuring accuracy and compliance with both client expectations and industry standards.
• Use a combination of software checks and parallel model development to identify modelling errors.
• Take ownership of specific assignments and projects, demonstrating initiative and dedication to achieving high-quality outcomes.
• Contribute to the development and enhancement of our financial modeling methodologies and tools, driving continuous improvement and innovation.
• Prepare comprehensive model documentation detailing assumptions, methodologies, and results.
• Maintain meticulous records of modeling processes and methodologies to uphold our high standards and ensure consistency.
• Assist in developing project plans, timelines, and resource allocation to ensure efficient and effective project delivery.
  

People:

• Collaborate closely with team members, learning and contributing to assignments.
• Communicate model findings and insights effectively to clients and internal teams.
• Simplify complex financial model issues to make them understandable for non-technical stakeholders.

Key Skills and Qualifications:

• We hire exceptional individuals on a contractual basis of 6 months who can demonstrate our core values of Drive, Innovation, Collaboration and Excellence.
• 1-2 years of relevant experience in a financial analysis role within a recognised advisory practice or large corporate setting.
• A good appreciation of accounting concepts
• An understanding of Project Finance concepts.
• Strong analytical skills with a foundation in building and operating financial models using Excel.
• Degree qualified in a numerate discipline, with a postgraduate qualification in accounting or finance beneficial.
• Experience with the FAST financial modeling standard is desirable.

• A competitive base salary with flexible working arrangements, including a mixture of office-based, working from home, and working on client sites.
• Significant opportunities for professional growth and development as we expand.
• Access to cutting-edge financial modelling tools and resources.
• Collaborative and supportive team culture.

Company: Gridlines

Gridlines is a rapidly growing financial modelling consultancy practice. We transforming the world of financial modelling, helping our clients to make complex financial decisions quickly and with confidence.

We love to work with exciting clients that are making a big impact on the world around us, helping to tackle some of the world's greatest challenges.

We plan to continue our rapid expansion and are looking for the brightest and best talent to join us on this journey.

Role:

• We are seeking an experienced model audit professional that is passionate about financial modelling and driven by growth.
• You will work with a team of modelling professionals to analyse and review complex financial models, ensuring they are robust and reliable.

Operations:

• Support financial model audit assignments, ensuring accuracy and compliance with both client expectations and industry standards.
• Use a combination of software checks and parallel model development to identify modelling errors.
• Take ownership of specific assignments and projects, demonstrating initiative and dedication to achieving high-quality outcomes.
• Contribute to the development and enhancement of our financial modeling methodologies and tools, driving continuous improvement and innovation.
• Prepare comprehensive model documentation detailing assumptions, methodologies, and results.
• Maintain meticulous records of modeling processes and methodologies to uphold our high standards and ensure consistency.
• Assist in developing project plans, timelines, and resource allocation to ensure efficient and effective project delivery.
  

People:

• Collaborate closely with team members, learning and contributing to assignments.
• Communicate model findings and insights effectively to clients and internal teams.
• Simplify complex financial model issues to make them understandable for non-technical stakeholders.

Key Skills and Qualifications:

• We hire exceptional individuals on a contractual basis of 6 months who can demonstrate our core values of Drive, Innovation, Collaboration and Excellence.
• 1-2 years of relevant experience in a financial analysis role within a recognised advisory practice or large corporate setting.
• A good appreciation of accounting concepts
• An understanding of Project Finance concepts.
• Strong analytical skills with a foundation in building and operating financial models using Excel.
• Degree qualified in a numerate discipline, with a postgraduate qualification in accounting or finance beneficial.
• Experience with the FAST financial modeling standard is desirable.

• A competitive base salary with flexible working arrangements, including a mixture of office-based, working from home, and working on client sites.
• Significant opportunities for professional growth and development as we expand.
• Access to cutting-edge financial modelling tools and resources.
• Collaborative and supportive team culture.

 - Develop, manage, and optimize agent schedules to align with forecasted demand and service level targets across in-house and BPO teams.

· Make real-time adjustments to schedules in response to unexpected changes such as call volume spikes or staffing availability, in accordance with standard operating procedures (SOPs).

· Allocate shifts, breaks, and off days by balancing agent preferences, contractual agreements, and business needs.

· Monitor schedule adherence, identify deviations, and proactively address non-compliance or productivity issues with the Operations team.

· Maintain accurate and up-to-date headcount forecasts based on historical trends, seasonal patterns, and business forecasts.

· Generate and analyze WFM performance reports, including schedule adherence, coverage gaps, utilization, and staffing efficiency.

· Provide administrative support to the WFM Manager and contribute to ongoing operational improvement initiatives.

·   Act as a point of contact for scheduling-related inquiries from agents, team leads, and managers, ensuring timely and accurate responses.

· Liaise with internal departments and external BPOs to resolve cross-functional issues impacting workforce planning.

· Support short-term planning and coordination of training, meetings, and departmental activities.

· Proactively communicate issues that may impact service performance and escalate accordingly.

· Uphold and execute planning strategies with a moderate level of autonomy, following established processes and guidelines. 

Key Accountabilities

• End-to-End Business Analyst Solution Ownership
• Own solution outcomes across the full lifecycle, including business analysis, solution design, delivery support, testing, implementation, and post-go-live validation.
• Maintain end-to-end requirements traceability, ensuring approved requirements are delivered as intended.
• Act as the functional authority for assigned initiatives, providing clarity, decision support, and issue resolution throughout delivery.
• Business Analysis & Regulatory Alignment
• Lead structured analysis of business needs, operational processes, and regulatory obligations.
• Translate complex business and compliance requirements into clear, complete, and testable functional and non-functional requirements, supported by high-quality, audit-ready documentation.
• Ensure solutions align with personal data protection, security, auditability, compliance, responsible gambling controls and regulatory reporting requirements.
• Facilitate stakeholder workshops and working sessions, independently or as part of a broader project team, to drive shared understanding and solution agreement.

COTS, Vendor & Tender Governance

• Contribute to tender / RFP preparation, development of evaluation criteria, and vendor assessment activities.
• Act as a key liaison with business users and vendors to ensure solutions meet contractual, regulatory, functional, and non-functional expectations.
• Delivery, Testing & Implementation Assurance
• Support Project Managers in scope control, risk mitigation, delivery readiness, and operational readiness.
• Ensure test strategies, test scenarios, and acceptance criteria comprehensively validate business, operational, and regulatory requirements.
• Actively participate in testing activities, including SIT, UAT, and ORT, and manage defect triage and resolution prioritisation.
• Support implementation, operational handover, and post-go-live validation to confirm solution effectiveness and compliance.

Required Qualifications
Experience & Profile

• Minimum 5+ years’ experience as an IT Business Analyst or equivalent.
• Proven experience working in regulated environments (e.g. gaming, financial services, government, or similar).
• Demonstrated involvement across business process analysis, solution selection, vendor engagement, tender processes, testing, and implementation.
• Experience within Casino, Integrated Resorts, Gaming, Hospitality, or E-commerce systems is advantageous.

Core Capabilities

• Advanced requirements engineering and documentation discipline.
• Solid understanding of SDLC methodologies (Agile, Waterfall, or hybrid).
• Effective stakeholder engagement across business, compliance, IT, and vendors.
• High attention to detail, resilience, and accountability in audit-heavy environments.
• Ability to work independently on assigned projects while collaborating effectively within multidisciplinary teams.

Certifications

• Certification of Capability in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP)
• Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO)

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist  at NielsenIQ, you create and deliver client outputs in a correct and timely manner.

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

Partner with the Agency’s business teams to elicit citizen/business and Agency’s needs through human-centric and visual methods

• Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions

• Evaluate and recommend suitable technology while aligning with GovTech’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)

• Identify and adopt the appropriate development and delivery approach (Outsourced, Co-Sourced or In-house development)

• Work with fellow Govtechies and Agency's teams to develop user stories, functional/technical specifications and acceptance criteria

• Ensure product readiness for smooth deployment, adoption and operations

• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations Management)

• Assist the CIO to identify new opportunities and problems to solve for the Agency’s digital transformation

• Build deep knowledge of Agency’s business and operations and identify opportunities to support the transformation of Agency’s business / operation

• Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks

• Effectively engage and manage the vendors to deliver ICT solutions and services

• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

What we are looking for

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related disciplines

• At least 5 years relevant working experience in a similar capacity (advantageous to have had some Consulting, Software Development and Design experience)

• Strong portfolio that demonstrates proven, hands-on experience working in Agile approach on Product-centric teams

• Working knowledge of AI tools and concepts

• Strong analytical, conceptualisation, facilitation and problem-solving skills, in particular with application in Discovery sessions and prototyping.

• Good stakeholder engagement and communication skills with ability to influence and pitch ideas

• A driven and motivated personality with the ability to rapidly learn, apply and execute

• Experience in Project Management and Product Management is a plus

• Motivated by innovation to achieve business goals and customer satisfaction

• Excellent written, verbal communication, presentation and negotiation skills

Job Description

• Collate and manage all the details regarding the application for the assigned business vertical. Information could span from details of systems interfacing, content of the various data being posted, data held within the application etc.
• Support user community on business queries and guidance on better usage of the system on daily BAU activities.
• Clear understanding the scope of the project, the changes associated and support the Project Manager in impact assessment. Clearly document the rationale for projects where no impact is assessed.
• For project where there is an impact, play a governance role in ensuring that the design (in terms of the level of information required from source to core processing is aligned with the strategic data flow strategy.
• Collate and rationalise all stakeholders’ requirements and walkthrough these requirements with team
• Actively partnering with the team in the solutioning process to ensure that the business solutions being implemented are thought through from a long term, standardization, design for no operations, front-end configuration perspective.
• Assess and propose appropriate testing approach and sign off criteria to stakeholders and get concurrence.
• Overall UAT management in terms of UAT timeline, batch run/ re-run and managing the tester’s testing result.
• Prepare proper documentation on the data flow, design, business solutioning and testing approach in accordance with predefined template.

Qualifications:

• Bachelor's degree in a technical or business discipline or equivalent experience
• Team oriented and ability to work under pressure.
• Excellent execution skills in a multi-tasking mode and follow-up effectively.
• Self-starter with excellent communication and interpersonal skills.
• High level of accuracy & attention to detail.
• Knowledge of JIRA and SQL would be good to have

IInterested candidates may send in their resume and cover letter directly to gem.cabria@manpower.com.sg (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Mandatory Requirements

• Bachelor’s degree in IT, Business, Data, or a closely related field

• 3–5 years of hands-on experience in Business Analysis or IT product/system delivery

• Proven track record in requirements elicitation, cross-functional stakeholder management, and system/product delivery

• Working proficiency in Agile/Scrum delivery frameworks, backlog management, and iterative release practices

• Solid understanding of SDLC, cloud/SaaS environments, API/system integration concepts, and data governance/compliance basics

• Hands-on proficiency with core delivery & BA tools: Jira, Azure DevOps, Confluence, Visio/Lucidchart, Excel, SQL, and Power BI/Tableau

• Demonstrated ability to apply BABOK standards, BPMN process modeling, and end-to-end requirements traceabilityBABOK standards, BPMN process modeling, and end-to-end requirements traceability

Key Responsibilities

• Analyze current/future-state business processes, data flows, and systems to identify gaps, root causes, and viable solution pathways

• Lead the full requirements lifecycle, translating business needs into user stories, epics, features, and functional/non-functional specifications

• Facilitate cross-functional workshops, design sessions, and decision forums to align business intent with technical execution• Identify workflow inefficiencies and recommend digital/AI-driven improvements (RPA, low-code, BI dashboards) to drive efficiency, cost savings, and compliance

• Partner with Product Owners to prioritize and refine backlogs; support Agile/Hybrid sprint planning, refinement, reviews, and release planning

• Define acceptance criteria, coordinate User Acceptance Testing (UAT), manage defect resolution, and validate delivered solutions against business requirements

• Drive change management by assessing adoption risks, supporting training/communications, and ensuring successful rollout and user adoption of new systems/processes

My client is looking for an incumbent with 1–2 years experience to support the Japan trading and sales activities from Singapore

Location: Singapore

Team: Japan Securities Settlements Operations

About the Team

The Japan Securities Settlements Operations team supports Tokyo-based trading and sales desks, ensuring seamless securities and cash exchanges. Though the business is Japan-focused, the team operates out of Singapore, offering a global perspective and collaborative culture.

The position involves ensuring timely transaction delivery, maintaining operational controls to mitigate operational risks.

• Daily functions include high volume and constant liaising with agent banks, brokers and counterparties throughout the Japan market hours via telephone and emails. Pre-matching and fail trade management abiding to strict market cut offs, report preparation and break resolution are also part of the scope.

As an Operations Analyst, you’ll play a key role in ensuring smooth and timely securities transactions. Your responsibilities will include:

• Managing high-volume trade settlements and ensuring timely delivery
• Liaising with agent banks, brokers, and counterparties during Japan market hours via phone and email
• Handling pre-matching, fail trade resolution, and strict market cut-off adherence
• Preparing reports and resolving trade breaks
• Maintaining robust operational controls to mitigate risk

What We’re Looking For

• 1–2 years of experience in operations, preferably in finance or securities settlements
• Strong analytical and problem-solving skills with sharp attention to detail
• Excellent communication and relationship-building abilities
• Self-starter with a collaborative mindset and ownership of tasks
• Ability to manage multiple priorities in a fast-paced environment
• This is a 6 month renewable contract

Preferred Qualifications

• Fluent in Japanese (spoken and written) – highly preferred but not mandatory
• Exposure to equity products or prior experience in settlements

• Consolidate and summarize fuel consumption data across the entire fleet
• Support fuel saving initiatives and decarbonisation activities
• Conduct comprehensive analysis and reporting on fuel consumption and vessel performance
• Research and evaluate new vendors and emerging technologies for vessel modifications and efficiency upgrades
• Monitor the utilization for energy saving devices
• Maintain regular condition checks for D/G and Boilers to ensure optimal performance and early detection of abnormalities
• Conduct research and propose new technical solutions or vendors to enhance fleet efficiency.
• Support in any ad hoc tasks and projects as assigned

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Key Responsibilities:

• Review, validate, and manage distribution reports (e.g., production tracking, compensation reports) to ensure accuracy, timeliness, and compliance with business rules
• Analyze business data to identify patterns, trends, and insights that support decision-making and strategy execution
• Partner with stakeholders to understand business requirements, propose solutions, and support the development of new processing models
• Provide analytical insights into business processes and contribute to continuous improvement initiatives
• Lead or support system-related projects such as new implementations, system migrations, database changes, or reporting structure enhancements
• Troubleshoot issues, provide interim solutions to maintain business continuity, and recommend process improvements for efficiency and scalability

Requirements:

• Strong analytical and problem-solving skills with experience in business data analysis and reporting
• Experience in various data analytics tools eg Alteryx, Anaplan, Python, Power BI, SQL, etc

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

• IT Business Analyst
• Business Requirements Gathering & Process Analysis
• Stakeholder Management & Solution Delivery
• User Stories, UAT & Digital Application Projects
• Government projects

Job Scope:

• Gather, analyse, and document business requirements from stakeholders

• Facilitate workshops, meetings, and discussions to understand business needs and objectives

• Analyse current business processes and identify opportunities for improvement and optimisation

• Prepare business requirement documents (BRD), user stories, process flows, use cases, and functional specifications

• Work closely with developers, testers, project managers, and business users throughout project implementation

• Support solution design, system testing, User Acceptance Testing (UAT), and implementation activities

• Track issues, risks, dependencies, and change requests to ensure smooth project delivery

• Generate reports, dashboards, and analysis to support business decisions

• Ensure project deliverables align with business objectives, timelines, and compliance requirements

• Any other ad-hoc duties as assigned

Requirements:

• Degree/Diploma in Business, Information Technology, Computer Science, or related discipline

• Minimum 3 years of experience as a Business Analyst or in a similar role

• Experience in requirements gathering, process mapping, and documenting user stories/use cases for transactional or customer-facing systems

• Strong communication and stakeholder management skills with the ability to collaborate across business and technical teams

• Strong analytical, problem-solving, and documentation skills

• Ability to work independently and manage multiple priorities effectively

• Exposure to Agile methodologies (Scrum/Kanban) and tools such as Jira, Confluence, and ServiceNow is preferred

• Familiarity with mobile application projects, UX/UI collaboration, and customer journey design for digital platforms is advantageous

Other Information:

• Location: CBD

• Working Hours: 5 Days, Office Hour

To apply please click on the APPLY NOW button or email your resume to search70@searchindex.com.sg for faster processing:

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng
EA License | 14C7092
EA Registration Number | R1105076

Job Responsibilities      

• Execute time‑critical cash operations including GIRO, Standing Orders, DDA/DCA, Cash Counter Services, and ad‑hoc operational tasks. 
• Ensure high accuracy and timeliness across daily processing activities, applying established controls and disciplined escalation. 
• Monitor and resolve exceptions escalated from a governance support model by offshore teams, ensuring issues are addressed promptly and in accordance with procedures. 
• Maintain and update SOPs and procedures to reflect process changes, new activities, or new business mandates. 
• Manage effective working relationships with Front Office, internal stakeholders, and external counterparties. 
• Ensure all transactions and communications are processed in line with SLAs, internal policies, and industry guidelines. 

Job Requirements

• Bachelor's degree or equivalent qualification
• Minimum 3 years’ experience in a financial services organization, with proven exposure to Cash and Payments‑related products and operations. 
• Sound understanding of cash operations processes across functions, locations in the Asia‑Pacific region, and offshore operating models. 
• Strong technical and commercial understanding of operations products and end‑to‑end operational processes. 
• Demonstrated ability to analyze issues, take ownership, and drive problem resolution. 
• Ability to perform effectively in a fast‑paced, time‑critical environment with tight deadlines. 
• Proven capability to manage complexity and ambiguity, with a strong focus on risk management and control discipline. 
• A positive attitude, strong teamwork, and collaborative mindset are essential. 
• Prior experience in Risk and Control is an added advantage.

Company Overview:

We are a leading global forwarding company that specializes in providing world-class logistics and supply chain solutions. We take pride in our ability to deliver efficient and innovative services to our clients, and we are now looking for a talented Data Analyst cum COO Assistant to join our growing team.

Job Description:

As a Data Analyst cum COO Assistant, you will be responsible for collecting, analyzing, and interpreting data to support our business decision-making processes. You will be working closely with various departments to optimize logistics operations, identify trends, and provide actionable insights. You will also responsible for providing high-level administrative support and managing the daily activities of the COO. You will be expected to handle a wide range of administrative and executive support tasks, including managing calendars, arranging travel, coordinating meetings, and preparing reports.

Key Responsibilities:

1. Collect, analyze, and interpret data from various sources to support business operations.

2. Develop and maintain data collection systems, data analytics, and other strategies to optimize logistics and supply chain operations.

3. Apply statistical techniques and programming languages to analyze data and provide actionable insights.

4. Collaborate with cross-functional teams to understand data requirements and implement data-driven solutions.

5. Prepare and present data findings in clear and concise reports to management and other stakeholders.

6. Coordinate and schedule meetings, including preparing agendas and taking minutes.

7. Screen and prioritize emails, phone calls, and other correspondence for the COO.

8. Arrange travel and accommodations for the COO

9. Perform other administrative duties as assigned

10. Stay current on industry trends and best practices related to data analysis and maritime logistics.

Requirements:

1. Bachelor's degree or higher in Maritime Studies, Logistics, Supply Chain Management, or a related field.

2.Excellent communication and interpersonal skills, including the ability to communicate effectively with the Group's internal teams in China.

3. Ability to manage multiple tasks and priorities in a fast-paced environment

4. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

5. Proficiency in at least one programming language (e.g., Python) for data analysis purposes.

6. Familiarity with data visualization tools and techniques.

7. Strong problem-solving skills and ability to work in a fast-paced environment.

8. Excellent communication and presentation skills in English and Mandarin to support coordination with Mandarin-speaking stakeholders and overseas offices.

Responsibilities:

• Manage product costing, standard cost updates, and inventory accounting activities to ensure accurate financial reporting.
• Analyze production and inventory variances, investigate discrepancies, and support cost control initiatives.
• Prepare monthly reports, KPI dashboards, forecasts, and operational analysis for management review.
• Partner with Production, Operations, and R&Dteams on inventory management, new product costing, and process improvements.
• Support month-end closing, inventory counts, BOM maintenance, audits, and other ad-hoc projects as assigned.

Requirements:

• Possess Degree in Finance/Accountancy
• Minimum 5 years of relevant experience
• Experience in manufacturing industry
• Excellent proficiency in PowerBI / MS Excel

Kindly email your resume in a comprehensive Word format to jacqueline.goh@talentvue.com.sg

We regret to inform that only shortlisted candidates will be notified.

Please be informed that by applying for the advertised position, the candidate is considered to have given their consent for us to collect, utilize, or disclose their personal information for the purposes related to the services we provide.

Jacqueline Goh

EA License Number: 22C1430

Registration Number: R1326664