Total 2,414 Full-time support advisor job vacancies in Hong Kong

Fund & Client Support Analyst / Associate

Provide operational and client-facing support to Relationship Managers (RMs) and investment teams across fund, client, bank, broker, custodian and administrator matters to ensure timely, accurate and compliant fund operations and investor servicing.

KeyResponsibilities

• Act as primary operational support to the RM on client, fund, bank, broker, custodian and administrative matters.
• Coordinate with clients and third‑party service providers (fund administrators, custodians, banks, brokers, auditors, corporate secretaries, tax agents) to progress operational tasks and resolve issues.
• Support client and investor onboarding: collect, review and submit KYC/AML documents and required supporting information.
• Assist clients with payment instruction preparation: provide payment details, verify completeness of operational information and liaise with banks, custodians, administrators as needed.
• Support investor lifecycle transactions: subscriptions, redemptions, transfers, distributions, cash proceeds and contract note follow‑ups.
• Manage investor queries on distributions, redemption proceeds, cash movements, payment status and related documentation.
• Prepare and coordinate monthly investor updates and communications: performance tables, charts, manager commentary, fund data, risk notices and distribution to investors/counterparties.
• Maintain and update performance spreadsheets and market comparison charts; support performance attribution, asset allocation and exposure reporting in coordination with the RM.
• Review and follow up on fund administrator deliverables (NAV packs, investor registers, fund reports) and escalate issues.
• Prepare and coordinate fund governance documentation: board resolutions, written resolutions, meeting minutes and related fund/company documents.
• Prepare, track and follow up on invoices (management fees, admin, audit, corporate secretarial, professional fees); manage invoice approval, payment follow‑up and record keeping.
• Support audit, financial statement and filing processes; respond to administrator or auditor queries.
• Maintain accurate records of key fund matters, investor communications, operational instructions and outstanding follow‑ups.
• Place and monitor trade/payment instructions with banks, brokers or custodians per RM / investment manager instructions; follow up on execution, settlement and confirmations.

RequiredQualifications & Experience

• Degree in finance, business, accounting, economics or related field (or equivalent experience).
• 4+ yrs years’ experience in fund operations, investor services, client operations, custody or a related financial services role.
• Practical experience with KYC/AML processes, investor onboarding and fund administration processes.
• Familiarity with NAV calculation flows, subscription/redemption mechanics and fund governance documentation.

Skills& Competencies

• Strong operational accuracy and attention to detail.
• Excellent client-facing and stakeholder-management skills.
• Good written and verbal communication.
• Organised, able to manage multiple tasks and follow-through on outstanding items.
• Problem-solving mindset with ability to escalate appropriately.
• Proficient in Excel (performance tables, charts), MS Office; experience with fund/accounting systems or CRM is a plus.

Knowledge of relevant regulatory and compliance requirements(KYC/AML, reporting) desirable. When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the TechAalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured,and only shortlisted candidates will be notified for interviews.

Tech Aalto Pte Ltd | 24S2130 EA | Pushpanjli Kir | R1657306.

Sales Admin Support - European MNC
1 year contract renewable yearly
Salary: $3800 max
5 days work week
8am - 5pm
Location: Ayer Rajah (nearest MRT - Bouna Vista or OneNorth)

Job Scope:

1. Commercial Strategy & Quoting (Spares & Ad-hoc)

• Strategic Quoting:  Analyze customer RFQs to prepare accurate technical and commercial proposals, ensuring alignment with current 2026 market pricing and Sales Processes.
• Technical Validation:  Review technical specifications in RFQs to ensure spare part compatibility and suggest alternative/upgraded components for obsolete items.
• Lead Management:  Monitor the sales pipeline to follow up on outstanding quotations, converting reactive quotes into active orders through proactive customer engagement.

2. Customer Relationship & Experience Management

• Account Health Monitoring: Serve as the primary internal touchpoint for key accounts, conducting proactive calls to identify upcoming maintenance needs or spare part requirements.
• Resolution Ownership:  Act as the "Voice of the Customer" internally to resolve bottlenecks in the quoting 

3. Order Execution & Supply Chain Coordination

• End to End Order to Cash Order Processing and Follow Up
• Managed end-to-end Order-to-Cash order processing, from customer Purchase Order receipt through order booking, delivery coordination, shipping documentation, invoicing, and issue resolution.

Ensured customer POs and order documentation complied with International Trade Compliance requirements and internal controlling procedures before order booking.

• Coordinated with factories to obtain order confirmations and issued timely Order Confirmations to customers.
• Monitored, followed up, and expedited factory deliveries to ensure fulfilment of customer requirements and committed delivery timelines.
• Prepared accurate shipping documentation, including delivery notes, commercial invoices, and packing lists, in accordance with customer and Letter of Credit (L/C) requirements.
• Liaised with customers to obtain shipping document approval and delivery clearance prior to shipment release.
• Coordinated transportation arrangements with logistics teams and freight forwarders to ensure smooth and timely deliveries. Follow up on proof of delivery.
• Processed customer invoicing upon completion of delivery milestones and documentation requirements.
• Acted as key liaison between customers, factories, logistics, trade compliance, and internal stakeholders to resolve order, shipment, documentation, and delivery issues.
• Supported trade documentation processes, including Form E and Letter of Credit (L/C) handling
• Expediting & Logistics (occasional): Coordinate with the logistics and warehouse teams to prioritize urgent orders or "plant outage" requests, providing customers with real-time tracking updates.
• Approval Workflow Management:  Drive the internal workflow management and credit check processes to eliminate delays in order processing.
• Management Reporting

4. Project Support & Lifecycle Coordination

• Project Handover     
• Support and coordinate with (Senior) Sales Specialist on compiling documentations for Project order booking.
• Organize a the kick-off meeting for project team and Senior Sales Specialist. 
• Follow up on the levels of approvals before hand over to operation team.

• Documentation Control: Compile comprehensive project folders, including technical data sheets, compliance certificates, and finalized commercial terms for the Project Management team.
• Change Order Support:  Assist (Senior) Sales Specialists in documenting and quoting variations or additions to the original project scope.

5. Compliance, Reporting & Digital Transformation

• Process Governance:  Ensure 100% adherence to ABB’s internal controls, including compliance and anti-bribery/integrity standards.
• Data Analytics:  support of weekly and monthly sales pursuit list / report (e.g., Hit Rate analysis, Quote Turnaround Time, and Backlog reports) to assist the (Senior) Sales Specialist and (or) Manager in forecasting.
• Digital Adoption:  Utilize 2026 digital tools and AI-driven quoting platforms to automate repetitive administrative tasks and improve response times.

6. Administrative Support

• Provided on-site support for Administrative Duties
• Monitored inventory levels for stationery and pantry supplies, ensuring timely communication with the Administrator in Indonesia for replenishment orders.
• Supported Townhall meeting room setup, including preparation of room arrangements

Key Performance Indicators (KPIs) for this Role:

• Quote Turnaround Time : Average time taken from RFQ receipt to official proposal submission.
• Order Booking Accuracy: Percentage of orders booked without documentation errors or with minimal financial revisions.
• Quote Conversion Rate: Percentage of issued quotes that result in a confirmed Purchase Order.

Job Description & Requirements

Working location: Beach Road

Working hour: 9am to 6pm

Job Description

• Supporting and servicing of Bank’s request for hands-on engineering function at Bank’s Datacenters.
• Troubleshooting any hardware related issues.
• Installation of related software as per required for Microsoft, VMware for hypervisor layer. On-siteand on-the-job training can be pickup and learned as the RE progresses into his job functions. The RE is not limited to above software, if he’s a keen worker, he can learn and install related software such as Red Hat, Chef, Veritas as per X86 Cloud RFP software stack.
• Installation and configuration of servers, KVM switches and cabling work.
• Server decommissioning and upgrade activities.
• Patching of latest software updates as required

Requirements

• Diploma in IT/Computer related discipline
• 2-3 related working experience

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Please include the following information in your resume:
• Education background
• Work experiences in point forms
• Reason (s) for leaving
• Current and expected salary
• Date of availability / Notice period

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Requirement to support:

• Desktops and laptops including monitors, keyboards, mouse,webcams etc.

• Desktop operating systems

• Printers and multi-functional copiers

• Commercially off the shelf applications for office automation such as Microsoft 365

• Customer’s enterprise business applications

• Cybersecurity related software

• Meeting Room equipment for Teams/Zoom meetings

• Mobile devices such as smartphones and tablets

• IP phones

• VPN client for remote access

• Virtual Desktop Infrastructure (VDI) Responsibility

• Setup and configuration services e.g. onboarding EUCDswhich includes support for all IT related applications and services used by theusers or required by the EUCDs.

• Incident handling services e.g. troubleshooting EUCDs whichincludes support for all IT related applications and services used by the usersor required by the EUCDs.

• On-site service counter

• Desk side support

• Premium service support for VIPs

• Account management e.g. Active Directory (AD) /Azure AD(ADD) account, grouping, email/mtg room

• Software distribution services e.g. Software catalogueservices/software distribution with Authorised software management workflow

• Patch management services e.g. Patch and firmware upgradeincluding BIOS for endpoint devices

• Endpoint security protection services

• Network access control support services

• Multi-factor authentication management services including MS Self Service Password Reset (SSPR) management

• Mobile device management (MDM) services

• Microsoft Teams with VOIP support for softphone &handphone

• Desktop Imaging

Role: Desktop Support Engineer

Any of the below certifications (Equivalent / similar) would be an advantage:

• Google IT Support Professional Certificate
• Microsoft 365 Certified: Fundamentals (MS-900)
• ITIL Foundation (for service/support basics)
• Cisco Certified Support Technician (CCST IT Support)

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing arrange of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

- Performed Desktop Support services to users

- This includesreceiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

- Perform imaging/re-imaging

- Perform tech refresh on devices

- Perform asset inventories

- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

- Updates Incident records

- Creates and updates work instructions (where necessary)

- Document standards and procedures (where necessary)

Qualifications

Requirement

- Min. ITE/Diploma graduate with 1 year experience in desktop support

- Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365

- Clear Spoken &Written English.

- Possess at least one (1) of the following certifications or their equivalent:

- CompTIA A+;

- CompTIA Security+;

- CompTIA Network+;

- Microsoft MD 102

- Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

- Open to commuting to different part of Singapore to perform required work

- Demonstrate knowledge in the support of workstations, and related components

- Good verbal and written communication skills

- Good coordination skills

- Ability to prioritize effectively and work with a sense of urgency

- Effectively communicates with teammates and managers

If you are keen to explore the above role, please send across your updated resume to Mani.Sathis@helius-tech.com and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

The role

As a Customer Support Engineer, you will be responsible for advising on and selling aftercare services for existing installations. To strengthen customer relationships and increase revenue, the Customer Support department focuses on services such as maintenance, inspections, upgrades, service contracts, and training. A key part of the role is dedicated account management, ensuring our clients receive optimal and efficient support. Throughout the entire process, you will be responsible for one or more specific clients. You will work closely together with your fellow Customer Support Engineers.

What will you do?

• Proactively approach your assigned clients with the goal of generating new service and Customer Support assignments.
• Prepare and issue realistic and accurate quotations for all aftercare activities in a timely manner.
• Record activities in ISAH (ERP system), review and prepare project calculations.
• Diligently follow up on potential assignments and outstanding quotations.
• Conduct negotiations within established margins and issue order confirmations to customers.
• Ensure proper management of project budgets and documentation within the assignment scope, while providing accurate information both verbally and in writing.
• Be available to address urgent issues (including through the on-call service), initiate appropriate solutions, and deploy resources where needed.
• Share responsibility within the team for the service hotline. As part of a rotating on-call schedule, you will serve as the (secondary) point of contact for clients for a period of seven days.

What do we expect from you?

• A bachelor’s degree in Technical Business Administration or Degree in a relevant technical discipline (Mechanical, Electrical) preferred.
• Preferably 3 – 5 years of work experience, with a technical background being an advantage.
• Strong command of English, both spoken and written.
• Analytical skills with the ability to gather and process relevant information and formulate solutions.
• Strong communication skills; able to clearly and convincingly convey information both one-on-one and in group settings.
• Commercially driven mindset.
• Flexible and available to participate in the on-call service for urgent issues.
• Experience with ERP systems isa plus.

What do we offer?

• A position at a unique and dynamic company contributing to the energy transition. In order to get trained for the position, you need to be prepared to travel to HQ for a period of time (between 2 – 3months).
• A pleasant and informal working atmosphere.
• Competitive salary in line with the role.
• Opportunities for training and professional & personal development.
• Flexible working arrangements

We are seeking a proactive and organized Business Support & Administration Executive to support the company's daily operations across administration, accounts, HR, quotations, and IT coordination.

Responsibilities

• Prepare quotations, invoices, payment claims, and related documents.
• Assist with bookkeeping, payment tracking, and financial records.
• Manage employee records, leave applications, payroll coordination, and HR administration.
• Coordinate recruitment, onboarding, and staff welfare activities.
• Maintain office administration, filing systems, and procurement.
• Coordinate with external IT vendors on hardware, software, and system issues.
• Support project teams and management with administrative and operational matters.
• Perform other ad-hoc duties as assigned.

Requirements

• Diploma or Degree in Business Administration, Accounting, Human Resources, or related discipline.
• 2–5 years of relevant working experience.
• Proficient in Microsoft Office applications.
• Familiarity with accounting software is an advantage.
• Good communication, organizational, and multitasking skills.
• Able to work independently and in a fast-paced environment.

This position is particularly suitable for an interior design consultancy where one person supports multiple business functions.

Advise clients on wealth management and growth strategies:

- Provide expert advice on investment opportunities and risk management

- Help clients achieve their financial goals, such as retirement planning or wealth transfer

- Offer guidance on tax-efficient investment strategies

Manage portfolios and conduct regular reviews:

- Oversee client investment portfolios and make adjustments as needed

- Monitor market trends and rebalance portfolios to optimize performance

- Ensure portfolios align with client risk tolerance and investment objectives

Develop financial plans aligned with client goals:

- Work with clients to understand their financial objectives and create personalized plans

- Identify areas for improvement and provide recommendations

- Help clients prioritize their financial goals and create a roadmap to achieve them

Build and maintain strong client relationships:

- Foster trust and rapport with clients through regular communication and excellent service

- Understand client needs and provide tailored solutions

- Stay up-to-date on client changes and adjust advice accordingly

Senior .NET Production Support Engineer (Cloud & SRE Focus)

Job Summary

We are seeking a highly skilled and experienced Senior .NET Production Support Engineer to manage and enhance mission-critical, cloud-native applications. This role requires expertise in Site Reliability Engineering (SRE), observability, and modern DevOps practices, ensuring high availability, scalability, and performance of distributed systems.

You will lead incident management, advanced troubleshooting, root cause analysis (RCA), and automation initiatives, while collaborating with cross-functional teams to drive resilience, reliability, and continuous improvement.

________________________________________

Key Responsibilities

• Provide L2/L3 production support for.NET (Core/6/7/8+) and ReactJS-based microservices applications

• Implement and maintain SRE practices (SLIs, SLOs, error budgets) for system reliability

• Perform advanced troubleshooting in distributed, microservices-based architectures

• Monitor system health using observability stacks (logs, metrics, traces)

• Drive root cause analysis (RCA) with a focus on preventive and automated solutions

• Collaborate with DevOps and development teams in CI/CD pipelines and release automation

• Support containerized deployments (Docker, Kubernetes) and cloud environments

• Automate repetitive operational tasks using scripting (PowerShell, Python)

• Participate in on-call rotations and incident response (Major Incident Management)

• Integrate AI-driven monitoring and anomaly detection tools for proactive issue detection

• Ensure compliance with ITIL, security, and DevSecOps standards

• Maintain detailed runbooks, knowledgebase, and operational dashboards

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field

• 5+ years of experience in .NET application support, SRE, or backend development

Core Technical Skills

Strong expertise in:

• C#, ASP.NET, .NET Core / .NET 6+(preferred latest versions)

• RESTful APIs, Web API, Microservices architecture

• SQL Server, MySQL (plus performance tuning & query optimization)

• Experience in:

• Multithreading, async programming, memory management

• Debugging production issues (dump analysis, profiling, thread analysis)

• Performance optimization &scalability engineering

• High-Niche & In-Demand Skills (Added)

Cloud &Cloud-Native

• Azure (App Services, AKS, Functions, Application Insights) / AWS (EKS, Lambda, CloudWatch)

• Cloud-native design patterns &distributed systems

 Containers & Orchestration

• Docker, Kubernetes (AKS/EKS), Helm charts

• Experience managing production workloads in containerized environments

Observability &Monitoring

• Advanced tools: Prometheus, Grafana, ELK Stack, Open Telemetry

• Expertise in distributed tracing (Jaeger, Zipkin)

DevOps & CI/CD

• Azure DevOps / GitHub Actions / Jenkins pipelines

• Infrastructure as Code (Terraform, ARM templates)

DevSecOps

• Secure coding practices, vulnerability scanning

• Tools like Snyk, SonarQube, OWASP compliance

• AI & Automation (Advanced Niche Edge)

• AI-driven monitoring (AIOps tools)

• Basic knowledge of ML models for anomaly detection

• Experience integrating GenAI / ChatOps for support automation

Tools &Technologies

• Incident Management: ServiceNow, JIRA

•  Monitoring: Splunk, AppDynamics, Dynatrace

•  Version Control: Git (GitHub / GitLab /Bitbucket)

Preferred Skills

•  Certifications:

•  Azure / AWS Certified Solutions Architect or DevOps Engineer

•  ITIL Foundation / Advanced ITIL[i]

Exposure to:

•  Python automation & scripting

•  AI/ML certifications or hands-on experience

•  Financial services / high-availability environments (bonus)

Recruiter (WFH, Remote Support)/ Call Support/ Telemarketer - Commission based

Calling for Supermoms, Superdaddy, Superhero YOU!

YES! You are THE ONE! We are hiring Recruiter (WFH, Remote Support)/ Call Support/ Telemarketer) who are keen to take on flexible-work arrangement as a Recruiter cum Telemarketer.

We want you and we would like to journey with you to help you achieve your next career purpose that commensurate with an attractive benefit/ Commission and an integrated work life harmony.

Come, join our Team!

Interested applicants, we are waiting for you… wait no further and send over your MS word resume over to us.

Job Requirements

• Good track record in providing Customer Service/ Telemarketer.
• Proven experience as Recruitment Consultant, HR Consultant or similar position will be an added advantage
• Min. 2 years of Customer Service/ Telemarketer/ Cold-calling in a Call Centre environment experience.
• Experience working as a Telemarketer in a Bank or Contact Centre environment is highly desirable.
• Able to communicate effectively and professionally over the phone.
• Confident and pleasant personality
• Enjoy talking to people over the phone.
• Willing to learn the traits of recruitment.
• Able to work independently and as a team

**Incumbent must be CEI Certified or willing to go for the CEI course is required.

Candidate must be willing to take on a Commission base role.

Please contact us or apply in-confidence your update MS Word Resume to : jeline@starcareerconsulting.com

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

We are an expanding Motor Workshop looking for Service Advisor, we are looking for commited staff to grow together with the company.

The Requirements are as follows:

- Serve customers

- Follow up issues with customers

- Ordering of parts

- liaising with mechanics

- liaising with administrative staff

- preferably have license (Class 3)

- good command of language

- good communication skill

- any other job assigned by the workshop manager

Salary: $2800 - $3200

Join a dynamic healthcare laboratory environment where you will play a vital role in supporting laboratory operations and ensuring the smooth processing of clinical specimens. This is an excellent opportunity for individuals with a background in biomedical sciences or biotechnology who enjoy working in a detail-oriented and patient-focused setting.

Key Responsibilities

• Support daily laboratory operations under the guidance of laboratory professionals and supervisors
• Assist with specimen collection, processing, and preparation for laboratory testing
• Perform patient registration, documentation, and other administrative duties as required
• Conduct phlebotomy procedures when assigned, ensuring a professional and positive patient experience
• Verify patient information and maintain strict confidentiality in accordance with healthcare standards
• Liaise with healthcare professionals to clarify laboratory requests and ensure accurate specimen processing
• Communicate laboratory information accurately while adhering to established reporting and verification protocols
• Maintain accurate records and ensure compliance with laboratory procedures and quality standards

Requirements

• Diploma in Chemical Process Technology (CPT), Biotechnology, Biomedical Science, or a related discipline
• Strong communication and interpersonal skills
• Meticulous, organized, and comfortable working with data and numerical information
• Proficient in Microsoft Office applications
• Able to thrive in a fast-paced healthcare environment

Interested applicants are invited to submit their updated resume to healthcaretemps@recruitexpress.com.sg with the subject header: Laboratory Operations Assistant

We regret that only shortlisted applicants will be contacted.

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

Young and research-intensive, Nanyang Technological University, Singapore (NTU Singapore) is ranked among the world’s top universities. NTU’s College of Computing and Data Science (CCDS) is a leading college that is known for its excellent curriculum, outstanding and impactful research, and world-renowned faculty.

A hot bed of cutting-edge technology and groundbreaking research, the College aims to groom the next generation of leaders, thinkers, and innovators to thrive in the digital age. Located in the heart of Asia, NTU’s College of Computing and Data Science is an ‘exciting place to learn and grow. We welcome you to join our community of faculty, students and alumni who are shaping the future of AI, Data Science and Computing.

Key Responsibilities:

• The Project Officer will assist in the day-to-day coordination of project activities, including planning, scheduling, tracking, and follow-up.

• The Project Officer will provide comprehensive administrative support to the project team.

• The role may involve supporting budget monitoring and financial administration under the guidance of the project lead or finance team.

• The Project Officer will help maintain accurate, complete, and up-to-date project documentation.

• The Project Officer will serve as a key coordination point between the project team and various stakeholders.

• The Project Officer may be required to support the planning and execution of project-related events.

• The Project Officer will help ensure that project administration follows relevant institutional and funding requirements.

Job Requirements:

• Bachelor’s degree in business administration, Management, Project Management, Communications, Science, Engineering, Social Sciences, or a related discipline.

• Relevant experience in project coordination, administration, research administration, academic administration, grant management, or office operations.

• Strong organizational skills and the ability to manage multiple tasks, deadlines, and stakeholders.

• Excellent written and verbal communication skills.

• Good attention to detail and accuracy in documentation, scheduling, and administrative processing.

• Proficiency in Microsoft Office, especially Word, Excel, PowerPoint, and Outlook.

• Ability to work independently while also collaborating effectively with a team.

• Professional, responsible, discreet, and service-oriented attitude.

We regret that only shortlisted candidates will be notified.

Provide investment advice and guidance to clients:

- Offer personalized investment advice and recommendations

- Help clients understand investment options and strategies

- Provide guidance on portfolio management and asset allocation

Manage client portfolios and develop investment strategies:

- Create and manage client investment portfolios

- Develop investment strategies aligned with client goals and risk profile

- Monitor and adjust portfolios as needed

Conduct market research and due diligence on investments:

- Research investment products, markets, and trends

- Assess investment opportunities and risks

- Conduct due diligence on potential investments

Ensure client investments meet their goals and risk profile:

- Ensure investments align with client objectives and risk tolerance

- Monitor portfolio performance and adjust as needed

- Communicate regularly with clients on portfolio performance and strategy

Note: **Prefer someone with more experience with application projects hosted on the cloud**

Employment Type: 1-year contract (renewable)
Eligibility: Singaporean ONLY

Job Overview:

We are seeking a proactive and service-oriented Operations & Support Lead to support the delivery and ongoing operations of a learning technology project deployed at the customer’s site. The successful candidate will represent the vendor team onsite and serve as the primary operational liaison between the customer, project stakeholders, technical teams, and support vendors. The role requires strong operational management capabilities, stakeholder engagement skills, and experience managing support services within a structured and customer-facing environment.

Key Responsibilities

Operations & Service Management

• Oversee daily operational support for learning technology platforms and associated systems

• Monitor system performance, service availability, and operational issues to ensure service continuity

• Coordinate system enhancements, releases, maintenance activities, and operational readiness

• Maintain operational procedures, workflows, and support documentation

• Ensure compliance with organisational policies, governance standards, and service requirements

• Support business continuity and operational resilience initiatives

Incident & Support Management

• Serve as the primary onsite coordinator for operational and support-related matters

• Manage incident reporting, issue tracking, escalation, and resolution processes

• Coordinate with technical teams, infrastructure teams, and vendors for timely issue resolution

• Monitor service delivery against SLAs and KPIs, and provide updates to stakeholders

• Drive continuous improvement initiatives to enhance operational efficiency and user support experience

Stakeholder & Vendor Management

• Work closely with stakeholders, business users, project managers, technical teams, and vendors to support operational requirements and service delivery

• Support governance activities including meetings, reporting, audits, and service reviews

• Assist with change management, user engagement, and adoption activities

Reporting & Continuous Improvement

• Prepare operational reports, incident summaries, dashboards, and management updates

• Analyse operational trends and recommend service improvement initiatives

• Support audit, compliance, and risk management activities

• Maintain accurate operational records, logs, and documentation

Qualifications & Experience

• Bachelor’s degree in Information Technology, Information Systems, Education Technology, Business Administration, or a related discipline

• At least 5 years of relevant experience in operations management, service delivery, or support functions

• Experience supporting enterprise digital platforms, cloud-based systems, or Learning Management Systems (LMS)

• Experience managing vendors, support teams, and cross-functional stakeholders

• Familiarity with structured project delivery and governance environments

Certifications

Mandatory

• ITIL Foundation Certification (or equivalent certification in IT Service Management)

Preferred / Good-to-Have

• Microsoft Azure certification (e.g., Azure Fundamentals, Azure Administrator, or related cloud certification)

• Project management certifications such as PMP, PRINCE2, Agile, or Scrum certifications

• Relevant certifications in service management, operations, or enterprise platforms

• Learning Management System (LMS) platform certifications will be advantageous

Competencies & Skills

• Strong organisational, coordination, and stakeholder management skills

• Good analytical and problem-solving capabilities, Strong communication and interpersonal skills

• Ability to manage multiple priorities in a fast-paced environment

• Service-oriented mindset with attention to operational quality and user experience

• Proficiency in operational reporting and documentation

Preferred Attributes

• Experience in public sector, education, or large-scale digital transformation environments

• Familiarity with ticketing and service management platforms (e.g. ServiceNow, Jira Service Management)

• Understanding of governance, compliance, and audit processes

• Ability to work independently and collaboratively across teams