Total 781 support advisor job vacancies in Hong Kong

Main Responsibilities: 

• Provide technical support for process equipment
• Drive optimization and troubleshooting of UF & centrifugation systems
• Support process performance and equipment readiness
• Work closely with automation (DeltaV) and operations teams

Requirements: 

• 5 – 8 years experiences in biopharma manufacturing
• Strong knowledge of Ultrafiltration (UF) & Centrifugation systems
• Possess hands-on DeltaV exposure
• Strong ability to bridge process, equipment and automation

Contract Duration: 12 months with options to renew based on performance

We are looking for a dynamic, detail-oriented, and communicative professional to join our team. In this dual-function role, you will be the heart of our customer operations—managing day-to-day administration, delivering exceptional customer support, and driving revenue flow by managing payment collections via messaging and phone channels.

Work hours: 9 AM - 6.30 PM
Working days: Monday to Friday

Responsibilities:

• Omnichannel Customer Support: Respond to customer queries promptly and professionally through Meta Messenger and WhatsApp, ensuring a seamless and satisfying customer journey.

• Engaging Communication: Handle friendly inbound and outbound calls to resolve customer inquiries, provide product/service information, and deliver exceptional phone etiquette.

• Payment Collection & Follow-up: Proactively manage accounts receivable by reaching out to customers via WhatsApp and phone calls to facilitate, secure, and confirm payments in a tactful, professional manner.

• Partner & Logistics Coordination: Collaborate closely with external partners to coordinate delivery schedules and installation services, ensuring a smooth, timely process for our customers.

• Order & Issue Management: Maintain effective communication with partners to facilitate efficient order processing and swift resolution of any fulfillment issues.

• Database & Record Management: Update and maintain the company's database with accurate, real-time data regarding customer interactions, payment statuses, and order updates.

• Administrative Excellence: Support daily business operations by organizing customer records, preparing operational reports, and coordinating with internal teams to streamline workflows.

• Continuous Improvement: Monitor customer interactions and feedback to identify trends, suggesting actionable areas to improve overall service delivery.
  

Requirements:

• Education: Diploma in Business Administration, Communications, or a related field.

• Experience: Minimum of 2 years of experience in a blended customer service, administrative, or credit control/collections role.

• Communication Skills: Exceptional verbal and written communication skills. High proficiency in digital messaging platforms (Meta Messenger, WhatsApp) and a friendly, professional phone etiquette are essential.

• Soft Skills: Highly tactful and persuasive, with the ability to handle payment and collection conversations firmly yet politely.

• Tech-Savviness: Proficient in Microsoft Office (Word, Excel) and Google Workspace (Docs, Sheets, Drive).

• Organization: Strong organizational and time-management abilities to multitask and prioritize effectively in a fast-paced environment.

• Attention to Detail: Meticulous and detail-oriented, with a proven track record of accuracy in database management and administrative tasks.

Responsibilities

• Provide Level 2 production support for business applications and batch jobs
• Monitor applications, troubleshoot incidents, and ensure SLA compliance
• Support and maintain Java/J2EE applications in Linux/Unix environments
• Develop and maintain Python and Shell scripting for automation and operational support
• Execute SQL queries, analyze logs, and perform issue resolution
• Support application deployments, job scheduling, and system monitoring
• Work closely with development and infrastructure teams for issue resolution

Requirements

• Degree in IT, Computer Science, or related field
• Minimum 2 years of experience in application
• Hands-on experience in Python,Shell scripting, SQL, and Linux/Unix
• Basic knowledge of Java/J2EE applications
• Knowledge of web applications, batch jobs,  JBOSS, MariaDB, SQL,
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Banking industry exposure is a plus
• Strong problem-solving skills, ownership mindset, and good team

Job Description:

• As an IT Helpdesk Support professional, you will be responsible for providing technical assistance and support to end-users who are experiencing software or application related issues.
• You will play a critical role in ensuring the smooth functioning of computer systems and addressing users' concerns promptly and effectively.
• Your expertise and problem-solving skills will be vital in resolving IT-related problems, improving user experience, and maintaining a high level of customer satisfaction.
• The role will also require you to escalate and respond back to users on the outcome of their highlighted issues within the required KPI/SLAs.

Requirements:

Top 3 Mandatory skills:

1. Experience in handling ticket management and escalations in a service desk environment.
2. Strong troubleshooting and problem-solving skills for application-related issues.
3. Hands-on experience with ServiceNow or similar ticketing systems.

Skills which are good to have/optional:

1. Familiarity with ITIL processes (e.g., incident, problem, and service request management).
2. Experience working in SLA/KPI-driven support environments, with an understanding of service performance and reporting expectations.
3. Experience in customer-facing or end-user support roles, with strong communication and user engagement skills.

About Company:

To make life more connected, entertaining, personalized and productive. Our Client combines passion and purpose to design and deliver smart products, systems, software and services that connect people wherever they are. They lead with integrity, innovate with intention, and drive operational excellence to inspire breakthrough performances that generate customer value and strong shareholder returns

With more then 30000 staff worldwide, More than 50 million vehicles on the road today enjoy an enhanced driving experience, thanks to their audio and infotainment. We extend the same spirit of innovation to the world’s leading performance and sporting venues, providing everyone with the best seats in the house.

Job Description:

- Manage full cycle order fulfillment for company's products and shipments

- Process PO escalation to the supply chain team on products with long lead time

- Release PO into SAP, request stock allocations from relevant team and maintain accurate delivery dates

- Be the customer catalyst monitoring to minimize risk of delay deliveries

- Communicate regularly with the customers, Channels Sales and BD team on issues and proactively provide timely updates

- Coordinate transportation bookings with international freight forwarders and closely monitor the deliveries movement

- Optimize import routes/shipping lanes to minimize transportation costs

- Collaborate with agents to facilitate customs clearance process on import shipments or shipments requires CARNET within APAC

- Coordinate inbound and outbound shipments processing with 4PL/3PL and internal team

- Posting into SAP (e.g. goods receipt, delivery note, stock transfer/adjustment etc.) and release customer’s shipping instruction to 3PL

- Prepare and manage inbound and outbound shipment documents from warehouses (e.g. tax invoices, delivery note, packing lists, etc.)

- Support month end activities, evaluate and identify any shipments that potentially drop out in revenue

- Oversees daily warehouse activities

- Manages inventory accurately and do regular audits/periodic cycle count

- Generates listing of inventory items and ensure physical stock count match system. Reconciles discrepancies if any

- Maintains accurate and up-to-date records and documentation

- Other ad hoc duties as assigned by the company

Job Requirements:

- Preferably Diploma or above in Business Management or related field

- At least 3 years of working experience in Customer Service, Logistics, Supply Chain functions

- Strong proficiency in Microsoft applications (especially Excel skills)

- SAP experience is required. CRM experience will be an advantage

- Knowledge in shipping procedures, air and ocean transportation (key freight terminology, incoterms, multimodal etc.) is a bonus point

- Be result-oriented with great attention to details

- Possesses strong written and verbal communication skills

- A strong team player who enjoys working with diverse cultures

- Ability to handle responsibilities under pressure and ability to thrive in a fast-paced and revenue driven customer service environment while maintaining a positive attitude

- Willing to work overtime to meet deadlines, especially at month end

Compensation:

- Working location: Pasir Panjang, Singapore

- Within walking distance from MRT station

- Working hours: Monday to Friday 9:00am - 6:00pm

- AWS entitlement

- Annual Leave and medical leave

- Medical and dental benefits

- Flexible/ Hybrid work environment

- Having training opportunities in company's university

- Staff's discount for products of company's brand

A.Clouet (Singapore) Pte. Ltd. is a wholly owned subsidiary of Denis Group, and we market and distribute leading FMCG brands in Singapore. These include market leaders like Ayam Brand, which is the leading brand in several product categories. We also distribute the Alce Nero range of organic authentic Italian products like Pasta, Pasta Sauce, Olive Oil, etc.

We are currently looking for an individual to join our team as Business Support Coordinator.

Job Responsibilities

• Execute and manage order processing transactions accurately.
• Collaborate effectively with Accounts, Warehouse, Logistics and Sales to mitigate outstanding issues for timely order fulfilment or billing.
• Retrieve purchase orders and submit invoices on customers’ online portal regularly.
• Liaise with Warehouse and Sales for returns from customers.
• Issue Credit and Debit notes when applicable.
• Maintain systematic and complete filing of documents.
• Other administrative tasks as assigned.

Job Requirements

• Candidate must possess at least "N"/ “O” Level, Professional Certificate/NiTEC, Diploma or equivalent
• IT literate with proficiency in Microsoft Office applications
• High attention to details
• Good communication ability, both written and verbal
• Inventory knowledge is an advantage

Responsibilities

• We are looking for a Senior Java Backend Engineer to support and

enhance our API and microservices ecosystem in a cloud-native AWS

environment. This role focuses on BAU (Business-As-Usual) support,

ensuring system stability, performance, and continuous improvement of

backend services.

• Provide BAU support for Java-based microservices and APIs, ensuring

high availability and reliability

• Design, develop, and maintain scalable microservices using Java (17+)

and Spring Boot (3.x)

• Manage and support cloud infrastructure on AWS (ECS, EC2, RDS)

• Monitor system performance and troubleshoot issues using tools like

Grafana and CloudWatch

• Implement and maintain CI/CD pipelines using GitLab, AWS

CodeCommit, and CodePipeline

• Collaborate with cross-functional teams to resolve production issues and

deploy enhancements

• Support integration with identity and access management systems (Okta)

• Work with MuleSoft for API integrations and middleware support

• Ensure adherence to best practices in coding, security, and performance

optimization

• Participate in incident management, root cause analysis, and continuous

improvement initiatives

Good to Have

• Experience with containerization and orchestration (Docker,

Kubernetes)

• Exposure to security best practices in cloud environments • Familiarity

with Agile/Scrum methodologies

Soft Skills

• Strong problem-solving and analytical skills

• Ability to work in a fast-paced BAU support environment

• Excellent communication and stakeholder management skills

• Proactive mindset with ownership of production system

Requirements • 8+ years of experience in Java backend development

• Strong expertise in Java 17+ and Spring Boot 3.x

• Proven experience in building and supporting microservices and

REST/GraphQL APIs

• Hands-on experience with AWS services: ECS, EC2, RDS

• Experience with Infrastructure as Code (IaC)

• Proficiency in CI/CD pipelines using GitLab, AWS CodeCommit, and

CodePipeline

• Strong knowledge of SQL, Oracle and relational databases

• Experience with monitoring and logging tools such as Grafana and AWS

CloudWatch

• 3+ years of experience with Okta for authentication/authorization

• 3+ years of experience with MuleSoft for API integration

Responsibilities

• We are looking for a Senior Java Backend Engineer to support and

enhance our API and microservices ecosystem in a cloud-native AWS

environment. This role focuses on BAU (Business-As-Usual) support,

ensuring system stability, performance, and continuous improvement of

backend services.

• Provide BAU support for Java-based microservices and APIs, ensuring

high availability and reliability

• Design, develop, and maintain scalable microservices using Java (17+)

and Spring Boot (3.x)

• Manage and support cloud infrastructure on AWS (ECS, EC2, RDS)

• Monitor system performance and troubleshoot issues using tools like

Grafana and CloudWatch

• Implement and maintain CI/CD pipelines using GitLab, AWS

CodeCommit, and CodePipeline

• Collaborate with cross-functional teams to resolve production issues and

deploy enhancements

• Support integration with identity and access management systems (Okta)

• Work with MuleSoft for API integrations and middleware support

• Ensure adherence to best practices in coding, security, and performance

optimization

• Participate in incident management, root cause analysis, and continuous

improvement initiatives

Good to Have

• Experience with containerization and orchestration (Docker,

Kubernetes)

• Exposure to security best practices in cloud environments • Familiarity

with Agile/Scrum methodologies

Soft Skills

• Strong problem-solving and analytical skills

• Ability to work in a fast-paced BAU support environment

• Excellent communication and stakeholder management skills

• Proactive mindset with ownership of production system

Requirements • 8+ years of experience in Java backend development

• Strong expertise in Java 17+ and Spring Boot 3.x

• Proven experience in building and supporting microservices and

REST/GraphQL APIs

• Hands-on experience with AWS services: ECS, EC2, RDS

• Experience with Infrastructure as Code (IaC)

• Proficiency in CI/CD pipelines using GitLab, AWS CodeCommit, and

CodePipeline

• Strong knowledge of SQL, Oracle and relational databases

• Experience with monitoring and logging tools such as Grafana and AWS

CloudWatch

• 3+ years of experience with Okta for authentication/authorization

• 3+ years of experience with MuleSoft for API integration

At Hegen, we redefine the parenting experience with award-winning innovations tailored for mothers and their little ones. As a trusted brand in mother and baby products, our mission is to empower mothers in their breastfeeding journey and ease the transition into parenthood through meaningful products and services. Recognised as one of Singapore’s top 10 fastest growing companies, Hegen takes pride in creating practical solutions that combine thoughtful designs with functionality and sustainability for time-strapped parents.

About the Role

The Associate, Business Production Support will be a key member of the Supply Chain Management team, playing an essential role in driving fulfilment activities for Hegen By Me (HBM), our bespoke product personalisation service. In this role, you will be responsible for ensuring that every product is carefully customised to meet and exceed our customers’ expectations. You will work closely with internal teams to coordinate orders, manage production processes, and maintain high standards of quality and efficiency throughout the fulfilment journey.

This position offers an exciting opportunity to contribute to a customer-focused, detail-oriented operation where precision, creativity, and operational excellence come together to deliver a truly personalised experience.

Key Responsibilities:

• Support the Supply Chain Management team in all HBM fulfilment activities, including accurate documentation and maintenance of administrative records.
• Manage and process HBM orders received through Hegen’s website, performing customisation and personalisation of products to meet customer specifications.
• Collaborate closely with internal teams to coordinate and execute HBM orders efficiently.
• Follow and execute standard operating procedures to ensure the smooth and timely fulfilment of all orders.
• Uphold workplace health and safety standards while operating printing machines, including UV and laser printers.
• Troubleshoot and perform basic maintenance on printing machines to minimise downtime and ensure smooth operations.
• Support the Supply Chain Management team in areas such as warehousing, inventory management, and administrative functions, as required.
• Ensure all personalised products meet the highest standards of quality and consistency.
• Oversee and follow up on day-to-day inventory, logistics, and supply management.
• Perform any other duties as assigned.

Requirements:

• Educational background and working experience in Warehouse/Logistics, Printing, or related field is preferred.
• Basic computer skills are required,with the ability to navigate standard office applications efficiently.
• Knowledgeof Adobe Illustrator and Photoshop will be advantageous
• Familiarity with UV and laser printing processes is highly desirable but not mandatory
• A good team player with a pleasant and proactive personality
• Demonstrates a strong sense of responsibility and commitment to completing assigned tasks accurately and on time.
• Capable of working effectively in a fast-paced environment, managing multiple tasks and priorities efficiently.
• Candidates with no experience with UV and laser printing are welcome as training will be provided.

Equal Opportunity & Data Protection Statement

Hegen is an equal opportunity employer and is committed to building an inclusive and diverse workforce. All employment decisions are based on merit, qualifications, and business needs. By submitting your application, you consent to the collection, use and disclosure of you rpersonal data for recruitment and employment-related purposes in accordance with applicable data protection laws.

Join Us

At Hegen, we are passionate about fostering a purpose-driven, inclusive and collaborative work environment where every team member can thrive. We are committed to supporting personal growth and offering opportunities for career development at every stage of your journey.

Key Responsibilities

• Provide end to end SWIFT SME support for BAU, incidents, and changes.

• Own SWIFT infrastructure and application administration(Alliance Access / Gateway / AMH as applicable).

• Support SWIFT Alliance Cloud migration, cutover, and hypercare.

• Ensure compliance with SWIFT CSP controls, audits, and attestations.

• Coordinate with Infra, Security, Network, Vendors, and Business teams.

• Support future API based SWIFT initiatives and modernization roadmap.

• Maintain runbooks, SOPs, and operational documentation.

Detailed Job Description:

• Provide end to end SWIFT platform support covering BAU operations, incident management, and production stability.

• Act as the primary SWIFT subject matter expert for Alliance Access, Alliance Gateway, and associated components.

• Support the ongoing migration from on premise SWIFT infrastructure to SWIFT Alliance Cloud, including readiness checks, cutover activities, and post go live support.

• Ensure adherence to SWIFT CSP requirements and support all internal and external regulatory audits and attestations.

• Coordinate closely with infrastructure, security, network, compliance, vendors, and business stakeholders to manage changes and resolve issues.

• Support change and release management activities, including deployment planning and risk assessment.

• Participate in future SWIFT modernization initiatives, including API based SWIFT integration planned from 2027 onwards.

• Maintain and update operational documentation, SOPs, runbooks, and knowledge repositories.

• Hands on experience with Alliance Access, Alliance Gateway, SWIFTNet

• Experience in cloud or hybrid SWIFT deployments preferred

We are looking for a motivated Business Analyst to support a live production system. This is a hands-on role that combines process analysis with day-to-daysystem support. You will work closely with stakeholders, understand how existing processes work, identify areas for improvement, and help keep the system running smoothly.

Key Responsibilities

•       Understand current processes through discussions, interviews, and data review

•       Identify gaps and recommend practical improvements to existing workflows

•       Work with stakeholders and vendors to define and document future-state processes

•       Produce clear process documentation using standard tools (e.g. Visio, Confluence, draw.io)

System Support& Operations

•       Handle L2 support tickets and perform basic system troubleshooting

•       Manage small enhancements and change requests from intake through to delivery

Requirements

Experience

•       Minimum 3 years of relevant experience with someone having experience working on or supporting a live production or operational system

•       Hands-on experience handling L2 support tickets or basic system troubleshooting

•       Familiarity with ticketing or ITSM tools (e.g. Jira, ServiceNow)

•       Exposure to Agile or ITIL practices

•       Basic SQL or data querying skills

•       Good communication skills — comfortable running meetings and writing requirements

Job Summary

We are seeking a motivated and organised Business Operations & Executive Support Associate to assist management with daily operations, coordination, and internal activities. This entry-level role offers exposure to business processes and the development of organisational and communication skills.

Responsibilities

• Assist management in executing daily business operations and coordinating activities to support smooth workflows
• Maintain organised records and documentation to ensure accurate information management
• Manage schedules, appointments, and meeting arrangements to optimise time and resource use
• Prepare basic reports, spreadsheets, and presentation materials to support business communication
• Update and maintain internal databases and records for operational accuracy
• Liaise effectively with internal teams, vendors, and external stakeholders to facilitate communication and task completion
• Coordinate company events, meetings, and training sessions to ensure successful execution
• Follow up on assigned tasks and timelines to support project progress
• Provide ad-hoc support for general business and operational tasks as directed by management
• Support recruitment coordination and onboarding activities when required

Required competencies and certifications

• Strong organisational and coordination skills demonstrated through managing schedules and supporting workflows
• Proficiency in Microsoft Office and Google Workspace applications to prepare reports and manage data
• Effective communication skills to liaise with teams and stakeholders
• Responsible, detail-oriented approach with a proactive attitude to learning and task completion

Preferred competencies and qualifications

• Basic skills in Canva or presentation design to enhance visual communication materials

Experience: 6-9 Years
Role: Production Support Developer

Responsibilities:

·         As a Level 3 Production Support Developer need to Investigate production incidents for root cause; fix defects raised in production environment and support development for CRs.

·         Update Jira, Confluence with change details.

·         Coordinate with peer developers, Platform team to get solution reviewed, code reviewed.

·         Coordinate with testing team to ensure defects are addressed on priority.

·         Participate in daily defect triage meetings, Code handover sessions and other Agile ceremonies.

·         Ensure code merged on regular basis to git.

·         Take end-to-end ownership on production defect fixing until released to production.

·         Guide and manage offshore team.

·         Interface with the development teams, business teams, Level 2 teams, Shared services teams and other teams to achieve desired results.

Requirements:

·         8-10 years of Java-J2EE experience

·         Proficiency with Java 8, Spring, Sprint Boot, Apache Camel, Spring Batch, Git, Maven, DevOps, Junit, Mockito

·         Strong hands-on experience in Micro service and Apache Camel (EIP).

·         Proficiency with SOA, REST/SOAP Web services, JSON/XML, Apache FreeMarker.

·         Good knowledge on REST Architecture constraints.

·         Hands on experience in REST API implementation, creating, maintaining and versioning API’s.

·         Design, develop, and maintain code that meets requirements, is high quality, and performs efficiently and effectively to provide a great customer experience.

·         Write production quality and thoroughly tested code.

·         A professional with extensive knowledge and experience in using the Splunk platform to analyze data, create reports, and visualize information.

·         Experience in developing with testing frameworks such as Junit, Mockito.

·         Hands on experience on shell scripts and proficiency in using Linux/bash shell.

·         Understanding of Continuous build and Integration methodologies.

·         Experience in integrating and using wide variety of open-source technologies and cloud services.

·         Go getter attitude in getting things done with minimal supervision.

·         Able to work extended hours and over weekends to support Prod releases / investigation of Incidents.

·         Respond and participate in major incident responses (24x7)

·         Experience working in a L3/L2 preferable.

·         Support SIT and UAT of code or configuration fixes.

·         •Identify and design improvements to the application (e.g. to reduce technical debt)

·         Escalate and track appropriate problems for software vendors to provide permanent fixes.

·         Experience working on TeamSite from OpenText and Adobe Enterprise Manager is a plus.

·         Prepare and test deployment plan, and seek approval for deployment from change control forum

·         Provide or contribute to reports on incidents, problems, service requests and application changes.

Key Skills:
JAVA, Spring Boot, Linux, Splunk query, Apache Camel integration framework, ObjectDesign and Modeling, DevOps    (Git, Jenkins, Maven, Artifactory, Sonar cube, etc.), IntelliJ, Oracle, Maria DB,SOA,REST/SOAP Web services, JSON/XML, Apache FreeMarker.

Here's the JD for a Software Support Executive, aligned with Amber Creative's positioning:

Company OverviewAmber Creative is a full-service digital agency in Singapore offering web and mobile development, UI/UX design and generative AI services to create user-centric, innovative digital solutions.

Job SummaryWe are seeking a detail-oriented and client-focused Software Support Executive to provide technical support, troubleshoot software issues, and ensure seamless day-to-day operation of digital products and platforms for our clients. The ideal candidate is a strong communicator who can bridge the gap between technical teams and end users, and is comfortable working in an AI-augmented support environment.

Responsibilities

• Serve as the first point of contact for client-reported software issues, handling inquiries via ticketing systems, email, and messaging platforms promptly and professionally
• Diagnose, troubleshoot, and resolve software bugs, configuration issues, and user errors across web and mobile applications
• Escalate complex or unresolved issues to development and engineering teams with clear, well-documented bug reports and reproduction steps
• Monitor and manage the support ticket queue, ensuring SLAs are met and clients are kept informed of progress throughout issue resolution
• Conduct user acceptance testing (UAT) coordination and assist clients through software releases, updates, and go-live transitions
• Create and maintain support documentation including FAQs, user guides, troubleshooting runbooks, and known issue logs
• Liaise with project managers and developers to relay client feedback and surface recurring issues that may indicate systemic defects or UX gaps
• Assist in onboarding new clients to platforms by delivering training sessions and walkthroughs
• Use generative AI tools to draft support responses, summarise ticket histories, and produce client-facing documentation more efficiently
• Identify patterns in support requests and proactively flag improvement opportunities to the product and development teams
• Maintain accurate records of all support interactions, resolutions, and escalations for reporting and continuous improvement

Required competencies and qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field
• 1–2+ years of experience in a software support, helpdesk, or technical customer service role
• Solid understanding of web and mobile application fundamentals, including basic familiarity with HTML, APIs, and databases
• Experience working with ticketing and project management tools such as JIRA, Freshdesk, Zendesk, or equivalent
• Strong written and verbal communication skills with the ability to explain technical issues clearly to non-technical users
• Systematic troubleshooting approach with strong attention to detail and follow-through
• Ability to manage multiple open tickets and competing priorities without dropping the ball

Preferred competencies and qualifications

• Experience supporting SaaS platforms or client-facing digital products in an agency or managed services environment
• Familiarity with software development lifecycles (SDLC) and agile delivery practices
• Working knowledge of generative AI tools (e.g. Claude, ChatGPT) for support workflow augmentation — drafting responses, summarising threads, generating documentation
• Basic scripting or SQL knowledge for log analysis and data lookups
• Understanding of data privacy and security best practices relevant to client data handling (PDPA compliance a plus)