Total 20,106 Full-time service operations manager job vacancies in Hong Kong

Job Summary:

The Hospital Food Service Catering Manager is responsible for planning, coordinating, and overseeing all catering and food service operations within the hospital. This includes managing patient meal services, staff dining facilities, special events, and catering functions while ensuring compliance with healthcare regulations, food safety standards, budget requirements, and patient dietary needs. The role focuses on delivering high-quality food services, operational efficiency, and exceptional customer satisfaction.

Key Responsibilities

Catering and Food Service Management

• Plan, organize, and oversee daily catering and food service operations.
• Coordinate food production and service for hospital events, meetings, conferences, and special functions.
• Ensure timely and efficient delivery of meals and catering services.
• Monitor food quality, presentation, portion control, and customer satisfaction.
• Develop and implement service standards and operating procedures.

Patient Meal Services

• Work closely with dietitians, nutritionists, and clinical staff to ensure patient meals meet prescribed dietary requirements.
• Oversee meal distribution systems and ensure accuracy of therapeutic diets.
• Support initiatives to improve patient dining experiences and satisfaction.

Staff Leadership and Supervision

• Recruit, train, supervise, and evaluate catering and food service personnel.
• Develop staff schedules and ensure adequate staffing levels.
• Promote teamwork, employee engagement, and continuous professional development.
• Address staff performance issues and implement corrective actions when necessary.

Budget and Financial Management

• Prepare and manage departmental budgets.
• Monitor food, labor, and operational costs to achieve financial targets.
• Analyze financial reports and identify cost-saving opportunities.
• Control inventory levels and minimize food waste.

Procurement and Vendor Management

• Coordinate purchasing of food, beverages, equipment, and supplies.
• Maintain relationships with suppliers and negotiate contracts where appropriate.
• Ensure products meet quality, safety, and nutritional standards.

Food Safety and Regulatory Compliance

• Ensure compliance with food safety regulations, sanitation standards, infection-control protocols, and hospital policies.
• Conduct regular inspections and audits of catering and kitchen operations.
• Maintain documentation related to food safety, quality assurance, and regulatory requirements.
• Support accreditation and quality improvement initiatives.

Quality Assurance and Customer Service

• Monitor customer feedback and implement service improvements.
• Develop quality control measures to maintain high standards of food production and service.
• Resolve service-related issues and complaints promptly and professionally.

Qualifications

• Bachelor's degree in Hospitality Management, Food Service Management, Nutrition, Culinary Management, Business Administration, or a related field.
• Several years of experience in catering, food service, hospitality, or healthcare food operations, including supervisory experience.
• Knowledge of healthcare food service regulations and therapeutic diets.
• Food Safety Certification (e.g., HACCP, ServSafe, or equivalent) preferred.

Key Skills

• Catering and event management
• Leadership and staff supervision
• Budgeting and cost control
• Food safety and regulatory compliance
• Customer service and stakeholder management
• Inventory and procurement management
• Communication and organizational skills
• Problem-solving and decision-making

Perks & Benefits

• Nearby public transport
• Personal leave

Job Responsibilities:

• Manage the day-to-day operations of the Technical Department, including Projects and Maintenance.
• Oversee the installation, testing, commissioning, and system programming of security systems in accordance with required standards.
• Oversee the whole process of project implementation, service, and maintenance workflow.
• Lead, supervise, and develop a team of 6-8 Technical Officers, Engineers, and Technicians.
• Plan, organise and allocate manpower, equipment and resources for project implementation and maintenance works.
• Prepare project and service scope, develop work plans, define resource loading, skill requirements, milestones, and performance metrics.
• Monitor project schedules, maintenance commitments, and service performance to ensure timely completion and customer satisfaction.
• Manage day-to-day client interactions and expectations for optimal results.
• Continually seek opportunities to increase customer satisfaction and strengthen client relationships.
• Develop a good understanding of each client’s business, organisation, and operational objectives.
• Coordinate with suppliers, subcontractors, and internal departments to ensure smooth project execution and service delivery.
• Provide technical leadership and guidance in resolving technical issues encountered by the team.
• Ensure smooth progress and timely completion of all project and maintenance commitments.
• Track and identify opportunities to improve technical methodologies, operational processes, and training programs.
• Build and maintain strong technical relationships with prospective, new, and existing customers.
• Set departmental targets, implement guidelines, and provide coaching and support to team members.
• Communicate effectively with clients to identify needs and recommend appropriate technical solutions and strategies.
• Handle customer complaints and ensure timely resolution.
• Ensure compliance with company policies, quality standards, workplace safety requirements, and statutory regulations.
• Participate in performance evaluation and career development planning for team members.
• Perform any other duties as assigned by Management.

Job Requirements:

• Diploma or Degree in Electrical Engineering, Electronics Engineering, Mechanical Engineering, Computer Science, or its equivalent.
• Minimum 5 years of relevant experience with a demonstrable record of success in security systems, projects, and maintenance operations.
• Experience leading and managing a technical team.
• Good communicator with excellent coordination and interpersonal skills.
• Ability to manage multiple projects and priorities simultaneously.
• Committed individual with great initiative and strong problem-solving skills.
• Good leadership, planning, and organisational abilities.
• Must be a team player with the ability to work independently.
• Experience in the security and CCTV industry and exposure to products and operations will be an added advantage.
• Proficient in Microsoft Office applications.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

The Finance Manager is responsible for end-to-end finance and accounts management for a project-driven engineering business.

This is a hands-on role covering financial control, project costing, cashflow management, statutory compliance, and management reporting across Malaysia and Singapore entities.

The role supports Management with commercial insight, risk visibility, and financial discipline, particularly in long‑running projects with imports, logistics, and milestone billing.

Key Responsibilities

1. Financial Operations & Reporting

• Manage full set of accounts (GL, AR, AP, fixed assets, accruals, provisions).
• Prepare monthly management accounts, variance analysis, and financial commentary.
• Ensure timely month‑end and year‑end closing.
• Support budgeting, forecasting, and cashflow projections.

2. Project Accounting & Cost Control

• Monitor project budgets vs actuals; identify cost overruns, timing mismatches, and margin risks.
• Track project‑related costs including imports, logistics, customs duties, insurance, and subcontracting.
• Work closely with Project / Operations teams to ensure accurate cost recognition and billing alignment.
• Highlight commercially significant risks early to Management.

3. Cashflow & Treasury Management

• Manage cashflow planning, funding requirements, and payment prioritisation.
• Coordinate customer invoicing, progress claims, and collection follow‑ups.
• Oversee payment controls, approval workflows, and banking arrangements.

4. Statutory, Tax & Audit

• Liaise with auditors, tax agents, company secretary, and bankers.
• Ensure compliance with Malaysian statutory requirements (tax, SST where applicable).
• Handle Singapore entity reporting with an outsourced CoSec, including GST submissions and audit coordination.
• Ensure proper documentation and audit readiness at all times.

5. Controls, Process & Systems

• Maintain and improve internal controls, financial procedures, and approval matrices.
• Oversee or coordinate outsourced bookkeeping/payroll providers where applicable.
• Ensure finance data integrity and control across systems (Excel, accounting software, shared drives).

6. Management Support

• Provide Management with clear financial insights, not just reports.
• Support management decision‑making on pricing, margins, cost control, and risk exposure.
• Undertake ad‑hoc financial analysis and special assignments as required.

Perks & Benefits

• Commission and bonus
• Casual dress code
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

Job description

Location: Sabah

Key Responsibilities:

• Lead, manage, and oversee mill operations to achieve production targets efficiently and safely.
• Ensure compliance with regulatory standards, safety requirements, and company policies.
• Identify, implement, and monitor continuous improvement initiatives to enhance mill performance and reduce downtime.
• Provide technical expertise on milling and processing technologies, machinery optimization, and engineering solutions.
• Manage maintenance planning and troubleshooting to ensure smooth plant operations.
• Develop and mentor operational teams, fostering a culture of responsibility, discipline, and high performance.
• Prepare and present operational reports, production data, and performance analysis to management.

Requirements:

• Bachelor’s Degree in Mechanical Engineering, Chemical Engineering, or a related field.
• Minimum 7 years of relevant experience in the industrial sector, preferably in palm oil mills, kernel crushing plants, refineries, or oleochemical plants.
• Must possess a 1st Grade Steam Engineer’s Certificate of Competency.
• Strong knowledge of the latest milling and processing technologies.
• Ability to drive continuous system and process improvements to enhance production efficiency.
• Strong leadership skills with dynamic qualities and the ability to manage diverse teams.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance

Job Responsibilities

1.Handle customer inquiries, complaints, and feedback via phone calls, emails, web chat, and social media platforms.

2.Provide accurate information and solutions to customers in a professional and timely manner.

3.Investigate customer issues and coordinate with relevant departments to resolve them effectively.

4.Maintain accurate customer records and update information in the system.

5.Follow up on customer requests and ensure customer satisfaction.

6.Support order processing, quotations, and after-sales service activities.

7.Work closely with internal departments to ensure smooth service delivery.

8.Prepare customer service reports and perform administrative duties as assigned.

9.Assist in handling customer escalations and service recovery situations.

10.Perform any other ad hoc duties and assignments as assigned by Management.

Job Requirements

• Good interpersonal and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to multitask and prioritize work effectively.
• Excellent communication and active listening skills.
• Good time management and organizational skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office applications and customer service systems.

ASG Security Sdn Bhd 正在尋找一位積極進取、經驗豐富的服務技術員加入我們不斷成長的安防系統產業團隊。

理想的候選人應具備動手能力、可靠性，並對提供優質服務和技術支援充滿熱情。您將負責安防系統的安裝、故障排除、維護和保養，同時確保客戶獲得卓越的滿意度。

加入一家重視團隊合作、專業精神和持續成長的公司，成為充滿活力的環境中的一員，並有機會發展您的技術技能和職業生涯。

工作職責

對閉路電視監控系統、門禁系統、入侵偵測系統、網路、儲存、硬體和軟體進行安裝、維護、設定、測試、調試和故障排除。

處理客戶的諮詢、支援、服務和問題。

參與電纜敷設、線路鋪設、安裝及端接工作。

向報告經理/主管報告現場詳情、已完成的工作、專案進度狀態、客戶要求或回饋以及問題。

更新文件並提供操作培訓。

負責與供應商/廠商及外包承包商聯絡/管理交付工作。

要求

應徵者必須至少持有工程專業（電氣/電子、電腦/通訊或其他）的專業證書、文憑、高級文憑或學士學位。

3 年相關行業工作經驗。

持有駕駛執照並擁有自己的交通工具（汽車）。

具備佈線、網路、電子和電腦方面的基礎知識。

較強的分析能力、優秀的溝通能力及人際溝通能力。

能夠獨立工作，只需極少監督。

能夠與團隊成員協作以達成公司目標。

能夠接受新的挑戰，發展新的技能/知識，並不斷學習新技術、新方法和新流程。

必須願意在專案/現場支援需要時加班或工作到很晚。

為什麼要加入我們？

✅ 職涯發展機會

✅ 接觸企業安全系統

✅ 互助的團隊環境

✅ 培訓和技能發展機會

福利待遇

津貼（旅費、交通費等）

附近公共交通

有薪培訓和發展

福利待遇

• 津貼（旅費、交通費等）

TECHNICAL SERVICE ENGINEER (COLOUR PIGMENT - PLASTIC INJECTION MOLDING)

Salary Range: RM6000 – RM7000

Full Time Position - BASED KULAI & BATAM

Suitable for Male Worker

Training Provided

Job Responsibilities:

1. Sets up, operates, and maintains injection moulding machines to produce Colour Chips and performs technical control.
2. Customer/Supplier onsite visit for technical support on products and Colour deviation as well as solving abnormal problems.
3. Provide technical support for injection moulding machine setup, maintenance, production parameters, and troubleshooting at customer onsite.
4. Responsible to follow up on customer’s trial sample production and onsite production status.
5. Develop and enhance the support plan in order to establish good customer relationships and customer satisfaction.
6. Knowledge transfer to customers or sales channel partners on system setup, maintenance, and troubleshooting skills.
7. Work closely with the Quality Team on quality and design related improvements based on customer feedback.
8. Adhere to production operating parameters and Good Manufacturing Practices to meet production and quality targets.
9. Accuracy in measurement and strong interest in Colour matching.
10. To perform tasks/jobs as assigned by superior.
11. Training Provided.

Requirements:

1. Must possess at least a Diploma in Mechanical Engineering or relevant technical/industrial academic qualifications.
2. Secondary School graduates are welcome to apply if having relevant working experience.
3. At least 2 years and above working experience in Plastic Injection Molding / Extrusion / Plastic Resin / Colorants Manufacturing.
4. Able to speak and write Mandarin.
5. Basic communication skills in Mandarin, Bahasa Malaysia, and English.
6. Basic computer literate.
7. Willing to go onsite for customer and supplier visits for technical support.
8. Willing to work outstation in Batam.
9. Self-initiated with good 5S habits and discipline.
10. **A Mandarin speaker is preferable (as we need to deal with China/Hong Kong HQ).

Benefits:

• EPF, SOCSO, EIS Contributions
• Medical Leave & Annual leave
• Yearly AWS
• Relevant Training Courses
• Allowances
• Performance Bonus

Responsibilities                                                                                       

Main Task Responsibilities

• Research industry-related topics
• Prepare well-structured drafts using digital publishing platforms
• Create and distribute marketing copy to advertise our company and products
• Writing, reviewing, editing, and updating content for company websites, blogs, marketing materials, and similar platforms.
• Edit and proofread written pieces before publication
• Design and develop marketing materials
• Liaise and correspond with outside vendors and suppliers
• Liaise with Restaurant Manager & Supervisor for monthly promotion.
• Monitor production of marketing materials
• Draft press and media releases
• Liaise with public relations and media contacts
• Help prepare and conduct product presentations
• Help plan, coordinate and participate in marketing events
• Execute direct marketing campaigns
• Prepare online marketing campaigns
• Develop and implement strategies for social media platforms
• Oversee loyalty and rewards programs
• Conduct regular research analysis of existing and new digital marketing platforms to determine effectiveness
• Monitor competitive activity and market trends
• Collect and analyze sales data to prepare marketing & sales reports
• Track, coordinate and assemble data to measure outcomes of marketing programs
• Communicate with sales and production regarding product and pricing changes
• Maintain promotional materials inventory
• Maintain archive of marketing materials
• Ensure marketing activities comply with state and federal regulations
• Manage brand promotions to drive sales
• Manage online all our Branches Restaurant social media platforms and vendor.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Regular team activities
• Medical insurance
• Personal leave

Responsibilities:

• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Bridge management and employee relations by addressing demands, grievances or other issues.
• Manage the recruitment and selection process.
• Support current and future business needs through the development, engagement, motivation and preservation of human capital.
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.
• Assess training needs to apply and monitor training programs.
• Report to management and provide decision support through HR metrics.
• Ensure legal compliance throughout human resource management.

Requirements:

• Proven working experience as HR manager or other HR executive.
• People oriented and results driven.
• Hands-on experience with human resources metrics.
• Familiarity of HR systems and databases.
• Ability to architect strategy along with leadership skills.
• Good active listening, negotiation and presentation skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• In-depth knowledge of labour law and HR best practices.
• Possess at least a Bachelor's Degree in Human Resources or related field.

Perks & Benefits

• Commission and bonus
• Regular team activities
• Medical insurance
• Personal leave

The Relationship Manager (RM) plays a crucial role in managing the relationship with merchants.

The role involves collaboration with various departments, including Operation, Finance, and IT, to

deliver a seamless experience for merchants.

Job Responsibilities

Sales & Reseller Recruitment

 Direct Merchant Acquisition: Pitch, negotiate, and sign up merchants directly to meet personal

sales and transaction volume targets.

 Reseller Network Expansion: Scout, recruit, and onboard independent resellers, sales agents,

and channel partners to multiply market reach.

 Drive Sales Execution: Manage and motivate your reseller network to consistently deliver on

their merchant sign-up and volume KPIs.

Relationship Management & Portfolio Growth

 Maintain strong, trusted relationships with merchants, resellers and partners to prevent churn.

 Build and maintain strong relationships with key merchants and partner banks, ensuring

satisfaction and loyalty.

Portfolio Growth, Product Promotion and Upselling

 Assist in cross-selling and upselling other products and services to Merchants.

 Encourage merchants to sign up for additional products and services

Support, Coordination and Training

 Provide adept support, resolve merchant and bank inquiries, and ensure swift solutions to

arising issues for a smooth merchant experience.

 Collaborate with internal and external stakeholders for terminal applications, tag-on processes,

and problem resolution - including terminal problems, payment discrepancies, double charges,

account changes, statement concerns, relocation, MDR revisions, and monthly statement

requests.

 Provide training to merchants and reseller, ensuring they are well-versed in using terminals and

understanding new product offerings.

 Handle termination requests from merchants, conduct site visits for uncontactable merchants,

and collect outstanding payments and associated charges. Request supporting documents as

needed.

 Check, provide invoices, and collect merchant maintenance fees and profit-sharing amounts.

Ad hoc Tasks and Continuous Learning

 Execute special strategic projects, market analysis, and other tasks assigned by management.

 Stay informed about the latest industry trends through continuous training.

Perks & Benefits

• Medical insurance
• Dental insurance

About the Role:

We are seeking a results-driven and dynamic Business Development Manager to spearhead growth in our IT solutions business. This role combines the best of both worlds — nurturing current accounts and cultivating new business opportunities.

If you thrive in a target driven environment, building strong partnerships, closing deals, and staying ahead in the ever-evolving IT industry, this is your opportunity to accelerate your career.

Key Responsibilities:

• Identify, manage and close new business opportunities across industries.
• Prepare and present tailored proposals and solutions to clients.
• Conduct impactful sales presentations to key decision-makers.
• Handle client inquiries and provide excellent customer service.
• Plan and execute sales strategies to achieve targets.
• Keep updated on market trends, competitors, and technologies.
• Work with internal teams to improve products and solutions.
• Build strong, trusted relationships with clients, to ensure successful onboarding and uncover upsell opportunities.
• Collaborate with the support team to deliver an exceptional support and engagement to the clients.

Requirements:

• Degree/Diploma in IT, Computer Science, Business, Marketing or related field.
• Proven sales track record in the IT industry can be considered in place of qualifications.
• Minimum 3 years’ experience in IT Sales & Account Management (Networking, Data Centre, Cybersecurity, ITOPs or related solutions).
• Experience in medium to large IT projects is an advantage.
• Independent, resourceful, and target-driven with a strong hunter mindset.
• Excellent communication, negotiation, and presentation skills.
• Proficient in English & Bahasa Malaysia (spoken & written).
• Must have own car and be willing to travel outstation.

What We Offer

• Attractive Sales Commission Structure on top of basic salary.
• Medical coverage, hospitalization, and PA insurance.
• Petrol, Mobile Phone allowance and etc
• A dynamic, growth-driven work culture with supportive leadership.
• Clear career advancement opportunities in a thriving IT solutions business.

Step into a high-impact role where your ambition and performance directly drive results. Apply today and let’s shape the future of IT solutions together!

Please send your detailed resume on-line, covering academic accomplishments, working experience and expected salary.

Job Requirements:

Education

• Bachelor's degree in Business Administration, Engineering, IT, Marketing, or a related field.
• A master's degree is an advantage.

Experience

• 5–8 years of experience in after-sales service, customer service, or service operations.
• At least 3-5 years in a managerial or supervisory role.

Skills

• Strong leadership and team management skills.
• Excellent customer service and relationship management.
• Strong problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Negotiation and conflict resolution skills.
• Good analytical and reporting capabilities.
• Budget planning and cost management.
• Proficiency in Microsoft Office and ERP/CRM systems (e.g., SAP, Oracle, Salesforce).
• Ability to work under pressure and manage multiple priorities.

Key Competencies

• Customer-focused mindset
• Leadership
• Strategic thinking
• Results-oriented
• Time management
• Process improvement
• Attention to detail
• Adaptability
• Collaboration
• Accountability

Key Performance Indicators (KPIs)

• Customer Satisfaction Score (CSAT)
• Customer retention rate
• Service response time
• First-time fix rate
• Warranty claim turnaround time
• Service revenue growth
• Complaint resolution time
• Team productivity
• Service cost efficiency

Key Responsibilities:

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development

key responsibilities:

• identify and develop new business opportunities
• Promote the companys vision,products, and services
• Monitor industry trends, competitor activity and market opportunities
• Achieves annual sales targets and revenue growth
• Build, manage,and maintain strong relationships with clients and partners.
• prepare quotations,proposals& presentations
• To oversee the entire business operations
• responsible for coordination and implementation of new products development until products approval stage.

Requirements

• Bachelor's Degree in business, marketing or related field
• Minimum 3 years and above experience in business development or sales
• strong communication , negotiation and presentation skills
• self -motivated,results-Driven ,and able to work independently
• Good networking& relationship -building ability
• Encouraging the team and staff ,able to mentor and lead
• Goal oriented ,organized team player
• Proven results of delivering client solutions
• experience in the manufacturing field

Perks & Benefits

• Medical
• EPF
• Sosco

About Us

Commerze Capital Sdn Bhd is an emerging financial solutions provider focused on empowering SMEs through invoice factoring, pre-financing, and supply chain financing—particularly for those involved in government, GLC, and PLC contracts. By collaborating with leading financial institutions and ecosystem partners, we provide businesses with the working capital and financial flexibility they need to grow with confidence.

As part of our ongoing expansion, we are looking for a Relationship Manager to join our passionate team and help strengthen our engagement with SMEs, business associations, and corporate partners across Malaysia.

Key Responsibilities

• Develop and nurture strong relationships with SMEs, corporate clients, and key stakeholders.
• Identify and pursue financing opportunities within government, GLC, and PLC contract networks.
• Oversee the end-to-end client onboarding process—from application to disbursement.
• Provide tailored financial advisory on Commerze Capital’s range of financing solutions.
• Collaborate with internal teams to ensure efficient processing, accurate reporting, and client satisfaction.
• Represent Commerze Capital at industry events, networking sessions, and business forums.
• Contribute to achieving company sales goals and business growth targets.

Requirements

• Bachelor’s degree in Business, Finance, Marketing, or a related discipline.
• 2–5 years of experience in relationship management, SME banking, or B2B sales.
• Strong knowledge of SME financing, supply chain, or trade-related financial products.
• Excellent communication, negotiation, and presentation skills.
• Proactive, results-oriented, and capable of working both independently and in a team.
• Proficient in both Bahasa Malaysia and English (spoken and written).

What We Offer

• Competitive salary package with attractive performance-based incentives.
• Career growth opportunities with one of Malaysia’s up-and-coming SME financing providers.
• Exposure to collaborations with government bodies, GLCs, PLCs, and industry associations.
• A dynamic, supportive, and collaborative work environment where your ideas make an impact.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Dental insurance
• Paid training and development

Position Overview

The Restaurant Manager will oversee the daily operations of the Italian restaurant within the hotel, ensuring exceptional guest experiences, smooth service delivery, and profitability. This role requires strong leadership, operational expertise, and creativity to maintain high standards while driving revenue through innovative promotions and strategic planning.

Key Responsibilities

• Manage day-to-day restaurant operations, ensuring smooth service aligned with hotel standards.
• Maintain cleanliness, organization, and compliance with hygiene and safety regulations.
• Implement and monitor Standard Operational Audits to uphold service excellence.
• Monitor costs, revenues, and budgets to maximize profitability.
• Lead, motivate, and develop the restaurant team to deliver outstanding service.
• Organize regular training sessions to ensure staff are proficient in standards and systems (e.g., Micros POS system).
• Plan staff schedules considering peak business periods, annual leave, and operational needs.
• Ensure guests receive dining experiences with exceptional hospitality.
• Handle customer feedback and resolve issues promptly to maintain satisfaction and loyalty.
• Collaborate with the hotel’s marketing team to design and execute innovative promotions.
• Develop action plans to attract new customers and retain regular clientele.
• Stay updated on competitor activities and industry trends to maintain a competitive edge.
• Communicate effectively with hotel management and other departments to align operations.

Requirements

• Willingness to work long and flexible hours, including weekends and holidays.
• Physically fit and able to handle the demands of restaurant operations.
• Strong computer literacy, especially in restaurant management systems (Micros POS preferred).
• Excellent leadership, motivational, and interpersonal skills.
• Customer-oriented mindset with a passion for hospitality.
• Creative thinker with initiative to design promotions and improve operations.
• Team player with adaptability to different working environments.
• Commitment to professional values and high service standards.

Preferred Qualifications

• Prior experience managing restaurants in the hotel industry.
• Knowledge of Italian cuisine and wine culture.
• Strong organizational and problem-solving skills.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Personal leave
• Personal development opportunities