Total 4 Manager service engineer job vacancies in Hong Kong

Key Responsibilities:

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Job Requirements:

• At least 4 years of customer service experience

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development

Duties & Responsibilities

• Responsible for designing, planning, and supervising construction projects, focusing on structural integrity, safety, and compliance with regulations.
• Technical Design & Analysis
• Prepare civil and structural drawings and calculations.
• Analyse structural systems to ensure safety, efficiency, and cost-effectiveness.
• Project Management, Planning & Coordination
• Collaborate with architects, contractors, authorities and other engineers.
• Ensure compliance with local building codes, safety standards, and regulatory requirements.
• Provide technical guidance and resolve design-related queries.
• Site Supervision
• Conduct inspections to monitor construction progress and workmanship.
• Ensure projects are delivered on time, within budget, and to quality standards.
• Oversee safety practices and risk management on-site.
• Client & Stakeholder Engagement
• Liaise with clients to understand project requirements.
• Present technical solutions and updates to Client, stakeholders and project team.
• Support tender preparation and documentation.

Qualification & Experience:

• Min 5 years working experience as Civil Engineering and related experience, under property/ construction and development industry.
• Degree in Civil Engineering, or equivalent. Professional Engineer (PE) status is an advantage.
• Applicants must be willing to work in Bukit Mertajam and willing to travel.
• Required language(s): Bahasa Malaysia, Mandarin, English
• Strong understanding of construction standards, codes, and regulatory compliance.
• Strong inter-personal skill in human relation.
• Problem-solving, analytical thinking, teamwork, and effective communication.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

主要職責：

• 負責使用 AutoCAD 軟體進行工程設計。
• 與工程團隊協作，滿足客戶需求。
• 負責在特殊情況下進行測量。
• 向專案工程師/專案經理/總經理提供有關暖通空調設計的必要資訊。
• 確保及時提供設計方案。
• 進行分析和測試，以確保設計符合規範。
• 參與設計評審並根據需要提供技術支援。
• 執行上級不時指示的其他相關工作。
• 負責與專案經理/專案主管合作，準備完整的投標書。
• 請確保按時提交完整的投標書。
• 該職位主要在辦公室工作，特殊情況下可能需要前往現場。

所需技能和資格：

• 熟練 AutoCAD 軟體和 Microsoft Office 辦公室軟體。
• 機械工程或相關領域的專科文憑。
• 注重細節，具備較強的解決問題的能力。
• 良好的溝通和團隊合作能力。
• 具備良好的國語讀寫能力者優先考慮，並將被視為該職位的一項加分項。

福利待遇

• 年度績效獎金
• 附近公共交通
• 醫療保險
• 有薪培訓與發展

職責與責任

• 負責建築專案的設計、規劃和監督，重點在於結構完整性、安全性和合規性。
• 技術設計與分析
• 準備土木工程及結構圖及計算。
• 分析結構系統，以確保安全性、效率和成本效益。
• 專案管理、規劃與協調
• 與建築師、承包商、政府部門和其他工程師合作。
• 確保符合當地建築規範、安全標準和監管要求。
• 提供技術指導並解答與設計相關的問題。
• 現場監督
• 進行檢查，以監督施工進度和工藝品質。
• 確保專案按時、按預算、按品質標準交付。
• 監督現場安全措施和風險管理。
• 客戶與利害關係人互動
• 與客戶溝通，了解專案需求。
• 向客戶、利害關係人和專案團隊介紹技術解決方案和最新進展。
• 協助準備投標書及相關文件。

資格與經驗：

• 至少5年土木工程及相關工作經驗，在房地產/建築和開發行業。
• 土木工程或相關專業學位。持有註冊工程師（PE）資格者優先考慮。
• 申請人必須願意在武吉默塔佔工作，並願意出差。
• 所需語言：馬來語、華語、英語
• 對建築標準、規範和法規遵循有深入的了解。
• 人際溝通能力強。
• 解決問題的能力、分析思考能力、團隊合作能力及有效溝通能力。

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 個人休假
• 開放文化
• 個人發展機會
• 有薪培訓和發展