Customer Service Team Leader / Representative
Contract
Others
Kuala Lumpur, Federal Territory of...
1 month ago
Role PurposesHandling enquiries from Instapay consumers in non-shift pattern at Instapay Customer Service Centre regarding Instapay’s technology platforms. Responsible for building rapport and relationship with the customers...
Role Purposes
Handling enquiries from Instapay consumers in non-shift pattern at Instapay Customer Service Centre regarding Instapay’s technology platforms. Responsible for building rapport and relationship with the customers in professional manner. To take ownership and initiative to complete customer’s follow up or direct the customers to the appropriate department for resolution.
Job Description
- To ensure customer’s request, enquires and complaints are attended and responded in a timely manner, and to provide first call resolution.
- To handle calls, complaints and enquiries efficiently, courteously and professionally.
- To be part of and contribute to a good co-working and team environment and support other colleagues in delivering a good customers service to Instapay customers.
- Ability to provide good customer service experience to all external & Internal customers through exceeding the monthly call coaching score of 80% and above
- Complying with Instapay’s Core of Standard behaviour
Requirements
- Basic understanding of technology and processes related to Mobile App in Financial domain.
- Possess Bachelor’s Degree. Post Graduate Diploma or Professional Degree in any field will be an added advantage.
- Any experience of working in call centre or customer service environment will be an added advantage
- Must speak Malay fluently
- Reasonable command in written and spoken English
- Customer-oriented with good interpersonal and communication skills
- Strong and proven problem-solving skills.
No. of Position: 2 (Team Leader -1, CSR - 1)
Job Type: Contract
Contract length: 12 months
Work Location: In person
Language: Malay (Required)
Perks & Benefits
Nearby public transport
Central location
Free snacks / Happy hours
Regular team activities
Medical insurance
Personal development opportunities
Dental insurance
Paid training and development
Instapay's digital account is specially designed for the needs of your workers. Instapay account's mobile app is linked to Instapay Mastercard which makes it extremely convenient for your employees to receive their salaries into their Instapay accounts.
Instapay is regulated by Bank Negara Malaysia (Central Bank of Malaysia) and empowers your workers while simplifying the salary payment process for you. It streamlines payroll, makes organisations compliant with regulations and promotes financial inclusion of workers.
The platform is currently available in Malaysia, a country that is a major destination for migrant workers from other south Asian countries. The migrants are usually employed in low-skilled work and face challenges of financial inclusion, among others. Instapay’s vision is to build the capacities of employer organisations to manage their payroll in a financially inclusive and regulation compliant manner. It also aims to facilitate the entry of the migrant workers into the formal digital economy by securing their earnings and allowing them to make purchases and remit funds online.
