Key Responsibilities:

• Responsible for Engineering Design by using AutoCAD software. 
• Collaborate with the engineering team to meet customer requirement. 
• Responsible to take measurement under special circumstances. 
• Provide necessary information to PE / PM/ GM regarding HVAC design. 
• Ensure the design provide on timely manner. 
• Conduct analysis and testing to ensure designs meet specifications. 
• Participate in design reviews and provide technical support as needed. 
• To undertake any other related jobs directed by the superior from time to time. 
• Responsible to work with PE/PM in preparation of complete tender submission. 
• Ensure complete tender submission on time. 
• This position will be mainly located at office and might need to travel to site under special occasions.

Required Skills and Qualifications:

• Proficiency in AutoCAD software and Microsoft Office. 
• Post-secondary diploma in Mechanical Engineering or a related field. 
• Strong attention to detail and problem-solving skills. 
• Good communication and teamwork abilities. 
• Proficiency in reading and writing Mandarin is highly desirable and will be considered an added advantage for this position.

Perks & Benefits

• Annual performance bonus
• Nearby public transport
• Medical insurance
• Paid training & development

Duties & Responsibilities

• Responsible for designing, planning, and supervising construction projects, focusing on structural integrity, safety, and compliance with regulations.
• Technical Design & Analysis
• Prepare civil and structural drawings and calculations.
• Analyse structural systems to ensure safety, efficiency, and cost-effectiveness.
• Project Management, Planning & Coordination
• Collaborate with architects, contractors, authorities and other engineers.
• Ensure compliance with local building codes, safety standards, and regulatory requirements.
• Provide technical guidance and resolve design-related queries.
• Site Supervision
• Conduct inspections to monitor construction progress and workmanship.
• Ensure projects are delivered on time, within budget, and to quality standards.
• Oversee safety practices and risk management on-site.
• Client & Stakeholder Engagement
• Liaise with clients to understand project requirements.
• Present technical solutions and updates to Client, stakeholders and project team.
• Support tender preparation and documentation.

Qualification & Experience:

• Min 5 years working experience as Civil Engineering and related experience, under property/ construction and development industry.
• Degree in Civil Engineering, or equivalent. Professional Engineer (PE) status is an advantage.
• Applicants must be willing to work in Bukit Mertajam and willing to travel.
• Required language(s): Bahasa Malaysia, Mandarin, English
• Strong understanding of construction standards, codes, and regulatory compliance.
• Strong inter-personal skill in human relation.
• Problem-solving, analytical thinking, teamwork, and effective communication.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

Job Description:

• Liaise and coordinate with all consultants, contractors, suppliers and local authorities.
• Monitor work progress and ensure timely completion of construction works accordance with approved specification, quality and schedule.
• Oversee the whole project department; provide necessary technical supports, action plans and advice to ensure smooth implementation of projects.
• Work closely with all consultants in establishing drawing for tender and construction.
• Organize and monitor the submission status at various stages of development process.
• Resolve design / construction site constrains and concerns.
• Ensure that the Certificate of Compliance and Completion (CCC) is obtained on time.
• Check all drawings to ensure drawings are well coordinated and developer’s requirements are met.
• Lead QAQC team to handle defect works after handover to house owner.

Requirements:

• Able to work independently
• At least 5 years in Civil Engineering (Structure design)
• Candidate must possess at least Diploma / Degree in Architecture/Building/Civil Engineering/ Project Management / Project Development)
• Fluent in English and Bahasa Malaysia both written and spoken is preferred.
• Well versed in MS Office and AutoCAD
• Work location based in Bukit Mertajam

Perks & Benefits

• Commission and bonus
• Allowance (travel, transportation, etc.)
• Team activities
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

Job Summary

Lead and optimize daily operations across multiple food and beverage outlets to drive sales performance, ensure consistent product quality, enforce food safety standards, and enhance customer satisfaction through effective team supervision and operational reporting.

Responsibilities

• Oversee daily operations of all outlets to ensure seamless workflow and service delivery
• Monitor and analyze outlet sales performance and profitability to identify improvement opportunities
• Maintain consistent product quality across all outlets to meet brand standards
• Track inventory levels and implement waste reduction strategies to optimize resources
• Supervise and develop outlet management teams to achieve operational excellence
• Plan and conduct regular outlet inspections and audits to ensure compliance and quality
• Ensure high service quality and customer satisfaction through proactive management
• Enforce strict food safety standards across all outlets to comply with regulations
• Prepare and submit detailed operational reports regularly to inform senior management

Preferred competencies and qualifications

• Diploma or Degree in Hospitality Management, Business Administration, Food and Beverages Operations Management, or related disciplines preferred
• Experience in managing three (3) or more outlets preferred
• Experience in chain-store or franchise operations highly preferred

Required competencies and certifications

• Minimum 5 years of experience in Food & Beverage (F&B) management
• More experienced applicants may be considered for Senior Operations Manager position

Job Description

Responsible for overseeing all aspects of the restaurant operations, by exercising demonstrated knowledge and experience in Food and Beverage management, including but not limited to, developing business, increasing profitability, staffing, budget and forecast

management.

STRATEGIC PLANNING

• Responsible for financial performance of at least 2 brands, including profit & loss and implement appropriate cost control measures
• Manage the brand’s budget and forecasts to meet or exceed management expectations
• Develop and recommend business marketing plan to increase sale
• Plan, direct and coordinate future outlet openings

OPERATIONS MANAGEMENT

• Oversee the daily operations of at least 2 brands
• Maintain and improve the overall performance of the brands on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for restaurant patrons
• Drive operational efficiencies across outlet by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Establish operational procedures and standards to ensure service quality and ensure full compliance to the organisation’s SOPs, policies and service standards
• Maintain product and service quality standards by conducting ongoing evaluations, investigating complaints, and initiating corrective actions
• Manage supervise and groom a team of area managers, restaurant managers, supervisors and service staff to ensure maximum utilization of manpower allocated
• Any other jobs or duties assigned by the General Manager, Operations from time to time.

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specialisations

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

Sinologistics Overseas Pte. Ltd. serves as the overseas business headquarter of China Logistics Group, the largest state-owned integrated logistics service provider in China, with the most comprehensive range of logistics businesses. We are responsible for acquiring warehouses and other logistics assets worldwide, operating an international network, and boosting global capital allocation and overseas business development.

We sincerely invite talented professionals with expertise in logistics investment, capital management, asset management, and property operations to join us. Together, let us seize industry opportunities and explore the vast global market.

Key Responsibilities

• Assist in corporate planning and business development activities, including the coordination and follow-up of strategic projects.
• Conduct market research, industry analysis, and competitor monitoring to support business planning and reporting.
• Prepare regular business performance reports, operational updates, and management presentations.
• Support investment and business evaluation projects, including data collection, basic financial analysis, and feasibility assessments.
• Assist in identifying potential business and investment opportunities.
• Support operational improvement initiatives and contribute to the enhancement of business processes.
• Assist in implementing internal control, risk management, and compliance-related procedures.
• Coordinate project reviews, meetings, and follow-up actions to support operational effectiveness.
• Support vendor and business partner management activities when required.

Requirements

• Bachelor’s degree or above in Finance, Economics, Business Administration, Logistics, Supply Chain Management, or related disciplines.

• Minimum 3-5 years of relevant experience in strategy, operations, investment, consulting, or corporate management.

• Strong strategic thinking, business analysis, and operational management capabilities.

• Familiarity with corporate operations, investment analysis, and project management processes.

• Excellent written and verbal communication skills in both English and Chinese, with the ability to work effectively with the Group Headquarters in China and external stakeholders.

• Strong analytical, problem-solving, and results-oriented mindset.

• Prior experience in large corporations, consulting firms, multinational companies, or international business environments will be an advantage.

JOB SUMMARY/ JOB OVERVIEW : 

We owe our success to the efficiency of organizational processes. To help maintain and grow this standard, we’re seeking an experienced operations manager to oversee daily activities. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity. This person will be highly skilled in human resources, finance, and IT management, and be able to develop and maintain an environment of trust, diversity, and inclusion within the operations team.

DUTIES & RESPONSIBILITIES : 

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company

• Develop, implement, and maintain quality assurance protocols

• Establish operational plans for the business function.

• Facilitate innovation and lead managers to manage change.

• Help with the innovation process within the organization.

• Lead managers to develop organizational and governance strategies.

• Manage compliance with food and beverage hygiene policies and procedures.

• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity

• Ensure that operational activities remain on time and within budget

• Track staffing requirements, hiring new employees as needed

• Oversee accounts payable and accounts receivable departments

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution

• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service

• Partner with cross-functional teams to improve proprietary tools and systems

• Work closely with legal and safety departments to ensure that activities remain compliant

• Oversee materials and inventory

• Conduct budget reviews and report cost plans to upper management

QUALIFICATIONS : 

• 3 and more years of proven success in an operations management role (preferred in F&B/ Hospitality Industry)

• Strong skills in development and oversight

• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service

• Proficiency in conflict management and business negotiation processes

• Knowledge of business productivity software and an aptitude for learning new applications

Operations Manager, APAC Export

About the Company

Our client is an established healthcare diagnostics organisation supporting Singapore and APAC export markets within a regulated IVD / medical devices environment. The team works closely with regional sales, headquarters supply chain, finance, quality, logistics partners, and channel partners to ensure smooth business continuity and customer satisfaction.

Compensation Package: Approximately S$110,000 to S$130,000 per annum, including base salary and performance bonus.
 

Role Overview

The Operations Manager will oversee end-to-end operational execution for the Singapore and APAC export business. This role is responsible for ensuring accurate system data, reliable supply, inventory control, regulatory compliance, and continuous process improvement across Singapore and channel partner markets.

The successful candidate should be strong in order management, supply chain coordination, stakeholder engagement, and operations leadership within the healthcare diagnostics, IVD, medical devices, or regulated healthcare industry.
 

Responsibilities

• Oversee daily operational execution for Singapore and APAC export / channel partner markets, ensuring smooth order fulfilment, supply coordination, and business continuity.

• Manage CRM and ERP systems to ensure accurate and timely updates of order, inventory, service, and operational data.

• Maintain data integrity across operational systems to support reporting, forecasting, audit readiness, and management decision-making.

• Work closely with Sales teams and HQ Supply Chain to align monthly forecasts, improve demand visibility, and support accurate monthly closing.

• Act as the key operational liaison between local teams, headquarters, distributors, logistics partners, and internal stakeholders.

• Monitor and manage supply issues, back-orders, and potential shortages, ensuring timely communication and mitigation actions.

• Review inventory levels for Singapore and export markets, including safety stock, slow-moving stock, expiring inventory, and channel partner stock levels.

• Ensure compliance with GDPMDS and other applicable regulatory, quality, and audit requirements.

• Lead audit preparation and coordination, including documentation readiness, inspection support, corrective actions, and follow-up activities.

• Review current workflows and develop or improve SOPs to enhance operational efficiency, delivery smoothness, and cost effectiveness.

• Partner with Finance, Quality, Sales, Logistics, and external distributors to resolve operational issues and support customer satisfaction.

• Lead and guide the operations support team, including coaching, performance tracking, and individual development planning.

• Support office-wide and corporate initiatives where required, including internal governance, administrative coordination, HR policy updates, and employee insurance matters.

• Travel regionally when required to support business, operational, and channel partner needs.
   

Requirements

• Diploma or Degree in Business, Supply Chain, Logistics, Operations Management, or a related discipline.

• Minimum 5 years of relevant experience in customer service, order management, supply chain operations, or commercial operations.

• Prior experience in the IVD, medical devices, healthcare diagnostics, life sciences, or regulated healthcare industry is highly preferred.

• Strong understanding of Order-to-Cash processes, order management workflows, supply planning, and inventory management.

• Hands-on experience with CRM and ERP systems such as SAGE, SAP, Salesforce / SFDC, or similar platforms.

• Good working knowledge of supply chain coordination, distributor operations, back-order management, and demand forecasting.

• Familiarity with GDPMDS, quality management systems, audit preparation, or regulated industry compliance is advantageous.

• Strong Excel skills are required; proficiency in Microsoft Word, PowerPoint, and Power BI will be an advantage.

• Project management or process improvement experience is preferred.

• Strong stakeholder management skills, with the ability to work across sales, supply chain, finance, quality, logistics, and external partners.

• Detail-oriented, accountable, proactive, and comfortable working in a fast-paced, matrixed environment.

• Strong planning, problem-solving, communication, and critical-thinking skills.

• Comfortable with regional travel of approximately 25%.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to recruitSG’s PDPA and e2i’s PDPA.

Duties:

• Daily manpower planning to ensure operation excellence in a cost-effective manner and to fulfil contractual obligations.
• Work with internal and external stakeholders to understand operational needs in order to plan/forecast the necessary resources required.
• Attendance management and make necessary adjustments when necessary.
• Work closely with HR and Ops to manage and achieve efficiency in manpower deployment. Initiates processes to streamline operations.
• Assist with HR on MOM deliverables regarding workforce.
• Implement information system and process flow for manpower planning.
• Work/Check on-site during project period to ensure manpower supply is managed optimally.
• Coordinate manpower’s security clearances and permit to work.
• Management of all company vehicle maintenance needs.
• Management of all company PPE drawing and consumable distribution.
• Conduct routine review with HR for performance improvement.
• Coordination with government authorities for renewal or applications of consent/licences.

Expected scenario and deliverables:

• Early forecast in manpower planning to allow company foresight into tendering for new projects.
• Efficiencies in resource usage resulting in cost savings in time and labour.

Other expectations:

• Have some interest in greenery, trees and plants.
• Willingness to explore other options to solve problems.
• Possibility to represent company for tenders (Maintenance, Projects and Events)

Requirements:

• Diploma in Landscape, Construction, Logistics, Supply Chain, Facilities or related field (preferred, but not mandatory).
• 1-2 years’ experience in operations/logistics coordination.
• Strong organizational skills with the ability to gather and synthesize information effectively.
• Proficient in Microsoft Office (Excel, Word, Outlook).

About EMA Travel

EMA Travel is EMAGlobal’s new B2B travel concierge platform, integrating corporate travel booking with EMA’s existing medical assistance, security response, and JourneyShield insurance infrastructure. We serve corporate clients, premium travelers, and institutional accounts who need more than a ticket — they need a protected journey.

This is a founding operational hire. You will build and own the travel agency operating engine that allows Chiron to scale, while EMA’s 24/7 assistance centres in Malaysia handle medical and security case operations.

The Role

We are looking for an experienced Travel Agency Operations Manager to lead day-to-day booking operations, vendor relationships, and service delivery for EMA's corporate and premium clients.

This is not a call centre or case management role — those functions sit with EMA’s existing assistance centres in Malaysia. This role is focused on the travel agency side of the business: ticketing, GDS operations, supplier relationships, booking quality, and client servicing standards.

You will be the operational back bone that turns EMA Travel from a concept into a functioning, professional travel agency — and you’ll work closely with the founder to shape processes from day one.

Key Responsibilities

Travel Agency Operations

•    Own end-to-end booking operations: flights, hotels, ground transport, and ancillary services

•    Manage GDS systems and ticketing infrastructure (e.g. Amadeus, Sabre, or Galileo)

•    Ensure booking accuracy, fare optimisation, and adherence to corporate travel policies

•    Establish and maintain SOPs for booking, rebooking, cancellations, and refunds

Vendor& Supplier Management

•    Negotiate and manage relationships with airlines, hotels, ground transport providers, and consolidators

•    Source competitive net fares and corporate rates to protect margin

•    Manage relationships with the GDS provider and any travel technology vendors

Client Service Delivery

•    Define and uphold service standards for corporate and premium clients

•    Act as the operational escalation point for booking-related client issues

•    Work with the founder on onboarding new corporate accounts operationally (travel policies, billing setup, reporting)

Cross-Functional Coordination with EMA Malaysia Assistance Centres

•    Build the operating handoff between travel bookings and EMA’s 24/7 assistance/case management teams in Malaysia

•    Ensure Journey Shield insurance is correctly attached and documented on every booking

•    Define clear escalation protocols for when a travel disruption becomes a medical or security case

Process& Systems Build

•    Design booking workflows, quality controls, and reporting dashboards from scratch

•    Recommend and help implement any travel booking tools or platforms needed to scale

•    Track key operational metrics: booking volume, insurance attachment rate, error rates, turnaround times

Compliance& Licensing

•    Ensure the agency operates in compliance with IATA/travel agency licensing requirements

•    Maintain accurate financial and booking records for audit and reporting purposes

Requirements

Essential

•    Minimum 5+ years’ experience in travel agency operations, with demonstrated experience managing a travel agency or a travel agency operations team (not just working within one)

•    Strong working knowledge of GDS systems (Amadeus, Sabre, Galileo, or equivalent)

•    Proven experience managing airline, hotel, and ground transport supplier relationships

•    Experience with corporate/B2B travel accounts, not purely leisure/retail

•    Strong understanding of travel agency licensing, IATA accreditation, and ticketing compliance

•    Comfortable operating in a lean, founder- led start up environment — building processes from scratch rather than inheriting them

Preferred

•    Experience integrating travel insurance products into booking workflows

•    Prior exposure to corporate duty-of-care, travel risk management, or medical/security assistance services

•    Experience working with or alongside a call center /24/7 operations team

•    Regional experience across Singapore, Malaysia, or wider Southeast Asia

Personal Attributes

•    Builder mentality — energised by setting up something new, not just running something established

•    High attention to detail; travel bookings and insurance attachment leave no room for error

•    Strong vendor negotiation instincts and commercial awareness of margin

•    Comfortable working cross-functionally with medical/security operations teams who are not travel specialists

What Success Looks Like (First 6Months)

•    Booking operations, SOPs, and quality controls fully documented and running

•    Clear, tested handoff process between EMA bookings and EMA Malaysia assistance centres

•    100% Journey Shield insurance attachment rate on eligible bookings

•    First 3–5 pilot corporate accounts onboarded and serviced to a professional standard

•    Supplier/vendor agreements in place for core airlines, hotels, and ground transport

Why Join EMA GLOBAL

•    Ground-floor opportunity to build the operating back bone of a new, well-capitalised venture

•    Backed by EMA Global’s 20+ years of medical and security assistance infrastructure across 140+ countries

•    Direct line to the founder — high ownership, high visibility, real influence on how the business is built

•    Clear path to growing into a larger operations leadership role as EMA scales regionally

Responsibilities

• Develop and implement operational policies and procedures to ensure efficient daily operations
• Manage day-to-day operations, leading the operations team and department to achieve strategic goals
• Ensure organizational processes comply with legal regulations and industry standards
• Uphold and enforce health and safety guidelines across all operational activities
• Monitor employee and team performance by providing coaching, training, and constructive feedback to drive improvement
• Manage budgets, forecast financial needs, and allocate resources effectively to meet organizational objectives
• Collaborate cross-departmentally to align operational activities with company goals
• Cultivate and maintain strong relationships with vendors and suppliers to support business needs
• Negotiate contracts with suppliers and vendors to secure favorable pricing and terms
• Optimize business travel processes by securing corporate rates, automating expense reports, and ensuring compliance
• Implement quality assurance measures for products and services, monitoring production KPIs to maintain standards
• Enhance customer service quality to improve satisfaction and loyalty
• Analyze operational data to identify opportunities for process improvements and cost savings
• Manage supply chain processes including inventory, production, sales, and sourcing to ensure smooth operations
• Optimize workflows and processes to increase efficiency and reduce costs
• Monitor manufacturing processes to ensure production of high-quality products
• Oversee staffing plans, recruitment, and training to build a capable operations team
• Report regularly on operational efficiency and quality standards to senior management
• Foster innovation and productivity by facilitating effective communication across teams
• Stay updated on industry trends and best practices to continuously improve operations
• Integrate new technologies and business processes to enhance operational performance
• Maintain service operations to ensure long-term sustainability
• Develop and lead conflict-resolution programs to manage and resolve workplace conflicts effectively

Job Description

Responsible for overseeing all aspects of the restaurant operations, by exercising demonstrated knowledge and experience in Food and Beverage management, including but not limited to, developing business, increasing profitability, staffing, budget and forecast

management.

STRATEGIC PLANNING

• Responsible for financial performance of at least 2 brands, including profit & loss and implement appropriate cost control measures
• Manage the brand’s budget and forecasts to meet or exceed management expectations
• Develop and recommend business marketing plan to increase sale
• Plan, direct and coordinate future outlet openings

OPERATIONS MANAGEMENT

• Oversee the daily operations of at least 2 brands
• Maintain and improve the overall performance of the brands on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for restaurant patrons
• Drive operational efficiencies across outlet by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Establish operational procedures and standards to ensure service quality and ensure full compliance to the organisation’s SOPs, policies and service standards
• Maintain product and service quality standards by conducting ongoing evaluations, investigating complaints, and initiating corrective actions
• Manage supervise and groom a team of area managers, restaurant managers, supervisors and service staff to ensure maximum utilization of manpower allocated
• Any other jobs or duties assigned by the General Manager, Operations from time to time.

Job Vacancy: Operations Manager

Company: Desh Catering service Pte. Ltd.
Location: Singapore
Position: Operations Manager (Full-Time)

About Us

Desh Catering is a growing catering service dedicated to providing healthy, quality, and affordable meals to migrant workers in Singapore. We are looking for a dynamic and responsible Operations Manager to oversee our daily operations and support our expansion.

Key Responsibilities

* Manage and supervise daily catering operations.

* Coordinate kitchen production, packing, and food delivery schedules.

* Lead and manage operational staff, drivers, and kitchen teams.

* Handle customer feedback and resolve operational issues.

* Monitor inventory, purchasing, and supplier coordination.

* Improve operational efficiency and service quality.

* Prepare operational reports and support business growth initiatives.

Requirements

* Able to work independently and under pressure day & Night shift

* Minimum 3 years of experience in operations management in any industries

* Strong leadership and team management skills.

* Good communication and problem-solving abilities.

* Proficient in Microsoft Office (Excel, Word, Email).

* Minimum 5-10 years Working Experience in Singapore

* Minimum Education qualifications - A level

* Workplace Safety related Certificate will be more advantaged

Interested candidates may send their resume to deshcateringsg@gmail.com

Job Summary

We are looking for an experienced, results-driven

Supermarket Operations Manager

to lead all day-to-day operations, ensure smooth running of the store, deliver excellent customer service, and meet sales, profit, and operational targets. You will deputise for the Store Manager, lead the team, and ensure full compliance with UK regulations and company standards.

Key Responsibilities

Store Operations & Daily Management

• Oversee all departments: grocery, fresh food, bakery, deli, frozen, non-food; ensure smooth workflow, opening/closing routines, and safe working environment.
• Manage stock levels, replenishment, inventory control; reduce waste, shrinkage, out-of-stocks; maintain accurate stock records and audits.
• Ensure displays, shelves, pricing, signage, and promotions are correct, attractive, and fully compliant.
• Coordinate deliveries, goods-in, storage, and equipment maintenance; keep store clean, tidy, and fully functional.
• Plan staffing rotas, match resources to customer footfall, control labour costs.

Team Leadership & Development

• Recruit, train, coach, and supervise all staff (department managers, cashiers, shelf-fillers, customer service).
• Set targets, conduct appraisals, resolve issues/disputes, and build a motivated, high-performing team.
• Deliver training on service standards, food safety, health & safety, and company policies.
• Foster a positive, inclusive culture and ensure all colleagues follow rules and procedures.

Commercial & Financial Performance

• Achieve sales, profit, and KPI targets; analyse sales data, trends, and customer behaviour to drive growth.
• Control costs: labour, waste, utilities, supplies; implement efficiency improvements.
• Plan and execute promotions, seasonal campaigns, and product launches; maximise sales opportunities.
• Manage store budget, report performance to head office, and contribute to annual business plans

Compliance, Health & Safety & Legal

• Ensure full compliance with Singapore laws: Food Safety Act, FSA standards, Health & Safety, Trading Standards, employment law, age-restricted sales.
• Carry out risk assessments, safety audits, hygiene checks; maintain all required records and documentation.
• Train staff on safety, emergency procedures, and legal requirements; resolve compliance issues immediately.

Customer Experience

• Lead by example to deliver excellent service; ensure staff are helpful, polite, and knowledgeable.
• Handle complaints, queries, and feedback professionally; resolve issues and build customer loyalty.
• Improve store layout, flow, and service to reduce queuing and make shopping easier.

Administration & Reporting

• Prepare weekly/monthly reports: sales, stock, waste, labour, compliance, and operational issues.
• Maintain accurate records for payroll, inventory, safety, and compliance; implement company policies and new initiatives.

Requirements / Person Specification

• 3–5 years’ experience in supermarket/retail operations, with at least 2 years in a management/leadership role.